ExcelSense Technologies Corp. is a global leader in the design and manufacturing of maintenance-free self-cleaning cameras and laser platforms for autonomous equipment and remote-monitoring in harsh industrial environments.ExcelSense is continuing to grow aggressively in 2025 and beyond, along with a number of new product releases on the horizon. Our core technology is increasingly being adopted in different market sectors such as mining, oil & gas, and autonomous vehicles.We have an exciting opening within our dynamic team for a Prototype Assembly Technician. This role involves hands-on assembly of early prototype products, including working with PCBs and other mechanical hardware. The successful candidate will collaborate closely with engineering and operations teams to accelerate the product lifecycle and deliver robust, reliable systems to our customers.ExcelSense strives to achieve a comfortable, safe, and positive work environment for all of its employees. A successful member of the ExcelSense team will have a great team attitude, with an emphasis on maintaining positive and respectful relationships with all of their colleagues.This opportunity is located on site at our Richmond office.Role Overview: As an entry-level Prototype Assembly Technician, you'll be a hands-on builder assembling and testing electromechanical prototypes (PCBA + wiring + mechanisms), and providing feedback for product improvement. The ideal candidate is a problem-solver who thrives in a team but can also work independently, delivering projects on time and to spec. When instructions are undefined, input on process improvement is valued. You may also support engineering with repairs, modifications, and upgrades to production systems. We seek a highly skilled, flexible, and quick-learning individual with a can-do attitude, adept in both mechanical and electrical disciplines.Key ResponsibilitiesAssembling prototype and pilot products based on drawings, schematics, and limited work instructions.Performing initial setup checks, including power on, sensor verification, current draw, and functionality.Executing light rework tasks such as soldering, crimping/terminating small connectors, tidying cable routing, and torquing fasteners.Documenting clear notes, photos, and redlines, suggesting DFM items, and updating basic work instructions.Assembling jigs/fixtures to enhance build efficiency (e.g., alignment plates, go/no-go gauges).Assisting with prototype kitting and part readiness, identifying shortages or alternate parts, and conducting incoming checks on custom parts.Maintaining a safe and organized proto bench through adherence to ESD habits, proper tool care, calibration, and 5S tidiness.Collaborating with senior engineers on root-cause analysis, testing ideas, logging results, and iterating on solutions.Required Skills1-2 years of engineering or assembly experience.Ability to read basic mechanical drawings and schematics, with the capability to assemble products without detailed instructions.Proficiency in engineering workshop fundamentals, including the use of hand tools, soldering, crimping small connectors (e.g., JST/Molex), torque drivers, microscope work, and adherence to ESD discipline.Experience with electrical testing, including DMM and bench PSU, with the ability to execute checklists and record accurate data.Strong attention to detail and high level of organization.Clear communication skills, with a focus on thorough documentation and effective collaboration with design, test, and manufacturing personnel.Additional SkillsFamiliarity with motors (DC/stepper/gear motors), encoders, current sensors, and seals/O-rings.Familiarity with 3D printing, laser-cutting , CNC machining, and other fabrication methods.Basic scripting for test or logging (Python/Arduino) is a plus.Knowledge of basic mechanical and electrical principles.Degree or diploma in Mechanical, Mechatronics, or Electrical Engineering is beneficial.
ExcelSense Technologies Corp. is a global leader in the design and manufacturing of maintenance-free self-cleaning cameras and laser platforms for autonomous equipment and remote monitoring in harsh industrial environments.
As we continue accelerating our growth into 2026 and beyond—with new product releases and increasing adoption across mining, oil & gas, and autonomous vehicle sectors—we are expanding our technical support team.
We are seeking a highly technical, hands-on, first-principles thinker to join us as a Technical Support Specialist. This role is ideal for someone who enjoys root-cause analysis, solving complex hardware issues, and who wants a future path toward a Technical Support Lead position.
You will become an expert in diagnosing camera, power, and networking issues in demanding industrial environments. To succeed in this position, you must be adept at troubleshooting, digging into system behaviour, and providing clear, confident guidance to customers.
ExcelSense strives to achieve a comfortable, safe, and positive work environment for all of its employees. A successful member of the ExcelSense team will have a great team attitude, with an emphasis on maintaining positive and respectful relationships with all of their colleagues.
Key ResponsibilitiesAct as the first point of contact for incoming technical support requests via email and phonePerform deep technical troubleshooting of camera systems—including issues related to power and voltage irregularities; network bandwidth, latency, and video lag; and intermittent video feed behaviour due to vibration, EMI, etc.Conduct structured first-principles diagnostics, identifying likely root causes and creating clear action pathsExecute hands-on testing on hardware units, following (and helping improve) internal troubleshooting proceduresPrepare detailed, professional technical reports summarizing root-cause analysis, test results, and recommended corrective actionsCollaborate closely with engineering and operations teams to ensure rapid, accurate resolution of customer issuesDevelop and refine support tools, including troubleshooting guides, knowledge-base content, and diagnostic checklistsProvide technical training to customers and partners (remotely or in-person)Travel occasionally for on-site support travel, required for certain customer deploymentsLeadership growth: Opportunity to contribute to support process design, mentor junior team members, and progressively take on responsibilities aligned with a future Technical Support Lead role
Required SkillsBachelor's degree (preferred) or Technical Diploma related to mechatronics, electronic, or related disciplinesMinimum 2 years of experience in technical support, field service, electronics troubleshooting, or a related roleStrong troubleshooting capability—ability to break down problems, isolate variables, and reason from first principlesProven ability to diagnose hardware, electrical, and network-related issues, ideally including IP cameras or similar embedded devicesSolid grasp of typical network/hardware architectures, PoE, switches/injectors, bandwidth considerations, and streaming video fundamentalsFamiliarity with basic electrical concepts (voltage, grounding, power supply behaviour)Excellent communication skills with the ability to translate technical findings into clear customer guidanceStrong technical writing skills for customer reports and internal documentationHighly organized, responsive, and comfortable working with a fast-moving team
Additional SkillsExperience in mining, heavy equipment, automation, or industrial environmentsExperience with command-line tools and basic scriptingAbility to speak multiple languagesBasic programming knowledge
ExcelSense Technologies Corp. is a global leader in the design and manufacturing of maintenance-free self-cleaning cameras and laser platforms for autonomous equipment and remote monitoring in harsh industrial environments.
As we continue accelerating our growth into 2026 and beyond—with new product releases and increasing adoption across mining, oil & gas, and autonomous vehicle sectors—we are expanding our technical support team.
We are seeking a highly technical, hands-on, first-principles thinker to join us as a Technical Support Specialist. This role is ideal for someone who enjoys root-cause analysis, solving complex hardware issues, and who wants a future path toward a Technical Support Lead position.
You will become an expert in diagnosing camera, power, and networking issues in demanding industrial environments. To succeed in this position, you must be adept at troubleshooting, digging into system behaviour, and providing clear, confident guidance to customers.
ExcelSense strives to achieve a comfortable, safe, and positive work environment for all of its employees. A successful member of the ExcelSense team will have a great team attitude, with an emphasis on maintaining positive and respectful relationships with all of their colleagues.
Key ResponsibilitiesAct as the first point of contact for incoming technical support requests via email and phonePerform deep technical troubleshooting of camera systems—including issues related to power and voltage irregularities; network bandwidth, latency, and video lag; and intermittent video feed behaviour due to vibration, EMI, etc.Conduct structured first-principles diagnostics, identifying likely root causes and creating clear action pathsExecute hands-on testing on hardware units, following (and helping improve) internal troubleshooting proceduresPrepare detailed, professional technical reports summarizing root-cause analysis, test results, and recommended corrective actionsCollaborate closely with engineering and operations teams to ensure rapid, accurate resolution of customer issuesDevelop and refine support tools, including troubleshooting guides, knowledge-base content, and diagnostic checklistsProvide technical training to customers and partners (remotely or in-person)Travel occasionally for on-site support travel, required for certain customer deploymentsLeadership growth: Opportunity to contribute to support process design, mentor junior team members, and progressively take on responsibilities aligned with a future Technical Support Lead role
Required SkillsBachelor's degree (preferred) or Technical Diploma related to mechatronics, electronic, or related disciplinesMinimum 2 years of experience in technical support, field service, electronics troubleshooting, or a related roleStrong troubleshooting capability—ability to break down problems, isolate variables, and reason from first principlesProven ability to diagnose hardware, electrical, and network-related issues, ideally including IP cameras or similar embedded devicesSolid grasp of typical network/hardware architectures, PoE, switches/injectors, bandwidth considerations, and streaming video fundamentalsFamiliarity with basic electrical concepts (voltage, grounding, power supply behaviour)Excellent communication skills with the ability to translate technical findings into clear customer guidanceStrong technical writing skills for customer reports and internal documentationHighly organized, responsive, and comfortable working with a fast-moving team
Additional SkillsExperience in mining, heavy equipment, automation, or industrial environmentsExperience with command-line tools and basic scriptingAbility to speak multiple languagesBasic programming knowledge
ExcelSense Technologies Corp. is a global leader in the design and manufacturing of maintenance-free self-cleaning cameras and laser platforms for autonomous equipment and remote monitoring in harsh industrial environments.
As we continue accelerating our growth into 2026 and beyond-with new product releases and increasing adoption across mining, oil & gas, and autonomous vehicle sectors-we are expanding our technical support team.
We are seeking a highly technical, hands-on, first-principles thinker to join us as a Technical Support Specialist. This role is ideal for someone who enjoys root-cause analysis, solving complex hardware issues, and who wants a future path toward a Technical Support Lead position.
You will become an expert in diagnosing camera, power, and networking issues in demanding industrial environments. To succeed in this position, you must be adept at troubleshooting, digging into system behaviour, and providing clear, confident guidance to customers.
ExcelSense strives to achieve a comfortable, safe, and positive work environment for all of its employees. A successful member of the ExcelSense team will have a great team attitude, with an emphasis on maintaining positive and respectful relationships with all of their colleagues.
Key Responsibilities Act as the first point of contact for incoming technical support requests via email and phone Perform deep technical troubleshooting of camera systems-including issues related to power and voltage irregularities; network bandwidth, latency, and video lag; and intermittent video feed behaviour due to vibration, EMI, etc. Conduct structured first-principles diagnostics, identifying likely root causes and creating clear action paths Execute hands-on testing on hardware units, following (and helping improve) internal troubleshooting procedures Prepare detailed, professional technical reports summarizing root-cause analysis, test results, and recommended corrective actions Collaborate closely with engineering and operations teams to ensure rapid, accurate resolution of customer issues Develop and refine support tools, including troubleshooting guides, knowledge-base content, and diagnostic checklists Provide technical training to customers and partners (remotely or in-person) Travel occasionally for on-site support travel, required for certain customer deployments Leadership growth: Opportunity to contribute to support process design, mentor junior team members, and progressively take on responsibilities aligned with a future Technical Support Lead role
Required Skills Bachelor's degree (preferred) or Technical Diploma related to mechatronics, electronic, or related disciplines Minimum 2 years of experience in technical support, field service, electronics troubleshooting, or a related role Strong troubleshooting capability-ability to break down problems, isolate variables, and reason from first principles Proven ability to diagnose hardware, electrical, and network-related issues, ideally including IP cameras or similar embedded devices Solid grasp of typical network/hardware architectures, PoE, switches/injectors, bandwidth considerations, and streaming video fundamentals Familiarity with basic electrical concepts (voltage, grounding, power supply behaviour) Excellent communication skills with the ability to translate technical findings into clear customer guidance Strong technical writing skills for customer reports and internal documentation Highly organized, responsive, and comfortable working with a fast-moving team
Additional Skills Experience in mining, heavy equipment, automation, or industrial environments Experience with command-line tools and basic scripting Ability to speak multiple languages Basic programming knowledge
ExcelSense Technologies Corp. is a global leader in the design and manufacturing of maintenance-free self-cleaning cameras and laser platforms for autonomous equipment and remote-monitoring in harsh industrial environments.
ExcelSense is continuing to grow aggressively in 2025 and beyond, along with a number of new product releases on the horizon. Our core technology is increasingly being adopted in different market sectors such as mining, oil & gas, and autonomous vehicles.
We have an exciting opening within our dynamic team for a Prototype Assembly Technician . This role involves hands-on assembly of early prototype products, including working with PCBs and other mechanical hardware. The successful candidate will collaborate closely with engineering and operations teams to accelerate the product lifecycle and deliver robust, reliable systems to our customers.
ExcelSense strives to achieve a comfortable, safe, and positive work environment for all of its employees. A successful member of the ExcelSense team will have a great team attitude, with an emphasis on maintaining positive and respectful relationships with all of their colleagues.
This opportunity is located on site at our Richmond office.
Role Overview: As an entry-level Prototype Assembly Technician, you'll be a hands-on builder assembling and testing electromechanical prototypes (PCBA + wiring + mechanisms), and providing feedback for product improvement. The ideal candidate is a problem-solver who thrives in a team but can also work independently, delivering projects on time and to spec. When instructions are undefined, input on process improvement is valued. You may also support engineering with repairs, modifications, and upgrades to production systems. We seek a highly skilled, flexible, and quick-learning individual with a can-do attitude, adept in both mechanical and electrical disciplines.
Key Responsibilities Assembling prototype and pilot products based on drawings, schematics, and limited work instructions. Performing initial setup checks, including power on, sensor verification, current draw, and functionality. Executing light rework tasks such as soldering, crimping/terminating small connectors, tidying cable routing, and torquing fasteners. Documenting clear notes, photos, and redlines, suggesting DFM items, and updating basic work instructions. Assembling jigs/fixtures to enhance build efficiency (e.g., alignment plates, go/no-go gauges). Assisting with prototype kitting and part readiness, identifying shortages or alternate parts, and conducting incoming checks on custom parts. Maintaining a safe and organized proto bench through adherence to ESD habits, proper tool care, calibration, and 5S tidiness. Collaborating with senior engineers on root-cause analysis, testing ideas, logging results, and iterating on solutions.
Required Skills 1-2 years of engineering or assembly experience. Ability to read basic mechanical drawings and schematics, with the capability to assemble products without detailed instructions. Proficiency in engineering workshop fundamentals, including the use of hand tools, soldering, crimping small connectors (e.g., JST/Molex), torque drivers, microscope work, and adherence to ESD discipline. Experience with electrical testing, including DMM and bench PSU, with the ability to execute checklists and record accurate data. Strong attention to detail and high level of organization. Clear communication skills, with a focus on thorough documentation and effective collaboration with design, test, and manufacturing personnel.
Additional Skills Familiarity with motors (DC/stepper/gear motors), encoders, current sensors, and seals/O-rings. Familiarity with 3D printing, laser-cutting , CNC machining, and other fabrication methods. Basic scripting for test or logging (Python/Arduino) is a plus. Knowledge of basic mechanical and electrical principles. Degree or diploma in Mechanical, Mechatronics, or Electrical Engineering is beneficial.
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ExcelSense Technologies Corp. ExcelSense Technologies Corp. is a global leader in the design and manufacturing of patented maintenance-free self-cleaning cameras, LiDAR, and laser platforms for autonomous equipment and remote monitoring in harsh industrial environments. Due to the growing market demand for our products globally, we are looking to augment our team with an Account Manager / Outbound Sales professional. Role Overview As an Account Manager / Outbound Sales professional, you will split your time roughly equally between managing and expanding existing client relationships and actively hunting for new business. You will be a trusted advisor to our clients, ensuring they get maximum value from our solutions. You will be a growth driver in new markets and segments. In this role, you’ll engage directly with clients, prospects, and OEMs, and help shape how ExcelSense participates in both mature industries and emerging verticals. Key Responsibilities Serve as the primary point of contact for a portfolio of existing clients. Develop account plans to maintain and expand business. Conduct regular check-in calls and reviews with clients, monitoring satisfaction, ensuring we deliver maximum value, educating them on new technologies and/or new applications or uses, looking for account expansion opportunities, and gathering ideas to feedback to product development teams. Liaise with internal teams (engineering, customer success, logistics) to ensure smooth deployment and excellent post-sale experience. Maintain CRM records for your accounts and produce short/mid/long‑term forecasting. Identify and target new prospects and verticals for ExcelSense products. Conduct outreach campaigns (calls, emails, LinkedIn, events) to expand the pipeline. Qualify inbound leads and manage from initial discovery through to close. Work with marketing & inside sales to generate interest and convert prospects into opportunities. Attend industry trade shows, site visits, customer meetings as required to engage new clients and understand market trends. Collaborate with the Director of Direct Sales on strategy, messaging, and prioritization of verticals and geographies. Qualifications Must have 5+ years of B2B sales experience, ideally in industrial hardware, rugged equipment, automation & remote control, industrial cameras, or other technical solutions. Demonstrated success managing existing client relationships and generating new business. Comfortable with both relationship management and outbound prospecting – equally strong “farmer” and “hunter”. Technical aptitude: able to engage clients about rugged cameras, self‑cleaning systems, tough industrial environments; comfortable working with engineers and operations teams. Excellent communication skills: able to operate at both technical/operations level and executive level. Highly organized, with a track record of maintaining CRM hygiene, forecasting, and meeting sales metrics. Travel as required for client visits and trade shows (domestic and international). Base salary of $85k/yr plus commission and bonus based on performance. Health and dental coverage. Opportunity to work in a rapidly scaling, global industrial technology company with a strong growth trajectory. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industry: Mining Get notified about new Sales Account Manager jobs in Richmond, British Columbia, Canada . #J-18808-Ljbffr
