Transform client intake and advisory functions as a Director of Performance Enablement. Drive operational excellence through data insights and performance management strategies in a remote leadership role.
In this pivotal role, you'll strengthen performance across advisory functions within financial services. With over 5 years in performance management or operational leadership, you'll collaborate with regional leaders to enhance coaching and improve outcomes. Focused on building a disciplined, data-driven performance culture, you'll implement frameworks to align business objectives with operational success.
Key Responsibilities:
• Develop performance management frameworks with leaders
• Create dashboards for real-time pipeline visibility
• Equip leaders with tools for coaching effectiveness
• Identify client intake improvement opportunities
• Promote a culture of accountability and improvement
Requirements:
• 5+ years in performance management or operational leadership
• Background in financial services or professional services
• Analytics proficiency with tools like Power BI
• Strong communication and stakeholder management
• Familiarity with CRM systems
Shape the future of client engagement and performance excellence while empowering leaders and teams across the organization.
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A leading financial services firm in Canada seeks a Regional Practice Leader for Insolvency Advisory. This role involves overseeing client intake teams, ensuring operational excellence, and developing a high-performing workforce. Ideal candidates will have over 10 years of relevant experience and a deep commitment to client service. This position offers a competitive salary, remote work options, and numerous employee benefits. Become part of a mission-driven team that empowers individuals to regain control of their financial futures. #J-18808-Ljbffr
Position:
Director, Performance Enablement, National Practice
Location:
Canada (Remote)
Industry:
Financial Services
Reports to:
National Practice Leader
Employment Type:
Permanent/Fulltime
Salary:
$110,000 - $130,000 + Bonus
One of Canada’s longest‑standing and trusted, government‑regulated debt solution providers, Farber has been helping individuals regain control of their financial futures since 1979. As a federally regulated insolvency practice, we operate within a legislative framework designed to protect Canadians and ensure fair, transparent outcomes.
With a national team of more than 300 professionals and over 200,000 Canadians supported, Farber brings deep technical expertise together with genuine compassion. Our mission extends beyond resolving debt—we are committed to restoring hope, rebuilding financial confidence, and empowering people to move forward with stability and dignity.
At our core, we believe that financial hardship should never define a person’s future, and that trusted guidance within a regulated system can create real, lasting change.
Position Summary
The Director, Performance Enablement, National Practice is a National Practice leadership role responsible for strengthening performance across Farber’s client intake and advisory functions. This role will play a key part in evolving how our organization measures and drives performance across our national practice.
Reporting to the National Practice Leader, this role focuses on improving conversion outcomes, pipeline effectiveness, and overall productivity by equipping leaders with the insights, tools, and frameworks required to drive consistent execution. Working closely with Regional Practice Leaders as well as multiple teams throughout the organization including those responsible for data, operations, and projects, the Director will help build a disciplined performance culture grounded in data‑driven decision making, clear accountability, and continuous improvement.
Key Responsibilities
Performance Leadership
Lead the development and implementation of performance management frameworks in partnership with national and regional leaders, to strengthen how leaders measure, coach, and improve team performance.
Establish frameworks that align operational performance with business objectives.
Provide leadership with clear insights into performance trends and improvement opportunities.
Analytics & Insights
Build and maintain dashboards that provide real‑time visibility into pipeline health, productivity, and performance trends.
Translate complex data into practical insights that support decision making and operational improvement.
Leader Enablement
Equip regional leaders with tools and insights to support effective coaching and team development.
Identify and share high‑performing practices across teams and regions.
Operational Improvement
Identify opportunities to improve client intake and advisory processes.
Collaborate with cross‑functional partners to enhance workflows, reporting, and the client experience.
Performance Culture
Promote disciplined performance management and consistent reporting across the National Practice.
Help embed a culture of accountability, transparency, and continuous improvement.
Qualifications
5+ years of experience in performance management, revenue operations, sales enablement, or operational leadership.
Experience in professional services, financial services, or other knowledge‑based organizations.
Demonstrated ability to use analytics and reporting to improve business performance.
Familiarity with CRM systems and performance reporting tools e.g. Dynamics 365 and Power BI.
Strong analytical thinking, communication, and stakeholder management skills.
Experience within the Canadian insolvency or financial services sector is considered an asset.
What Success Looks Like
Leaders have clear visibility into performance and pipeline health.
Data‑driven insights support stronger coaching, decision making, and operational execution.
Performance management practices are consistent and disciplined across regions.
Client‑facing teams operate with improved productivity and accountability.
Benefits and Perks
Flexible WFH model
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services
Company‑matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts
Our Culture at Farber
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to delivering an inclusive, diverse, and equitable workplace that our staff experience every day.
Our culture is shaped by a strong sense of community and shared purpose. A dedicated culture committee, made up of staff volunteers, organizes events, recognizes achievements, and celebrates the diversity that makes our workplace unique.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
If you require any accommodations throughout the recruitment process—including alternate interview formats or accessible materials—we encourage you to contact us at careers@farbergroup.com.
We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.
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Position:
Regional Practice Leader, Insolvency Advisory
Location:
Canada (Remote)
Reports to:
National Practice Leader
Industry:
Financial Services/Insolvency
Employment Type:
Permanent/Fulltime
Salary:
$110,000-$130,000 + Bonus
One of Canada’s longest-standing and trusted, government-regulated debt solution providers, Farber has been helping Canadians regain control of their financial futures since 1979. With more than 300 professionals nationwide and over 200,000 Canadians supported, Farber combines deep technical expertise with genuine compassion. Our mission extends beyond resolving debt—we are committed to restoring hope, rebuilding financial confidence, and empowering individuals to move forward with stability and dignity. As we continue to grow and expand our national presence, we are seeking leaders who are passionate about helping people while building high-performing teams that deliver meaningful impact.
Position Summary
The Regional Practice Leader is responsible for the overall performance, leadership, and growth of Farber’s client intake and advisory teams within their assigned region. Reporting to the National Practice Leader, this role owns regional revenue and filing performance, leads a team of client solutions professionals, and ensures a disciplined and effective client intake pipeline from initial inquiry through consultation and filing.
This leader will balance strong operational oversight with a client-first mindset, ensuring individuals seeking debt relief receive professional, empathetic, and trusted guidance within a regulated insolvency environment.
Success in this role requires strong leadership, pipeline discipline, and the ability to coach and develop high-performing teams while delivering consistent regional results.
Key Responsibilities
Regional Leadership & Team Development
Lead, coach, and develop a high-performing client solutions team.
Foster a culture of accountability, professionalism, and client-first service.
Support recruitment, onboarding, and ongoing development of team members.
Pipeline Performance & Revenue Accountability
Own regional pipeline health, conversion performance, and revenue outcomes.
Monitor activity, workload distribution, and performance metrics to ensure opportunities progress effectively through the client intake process.
Identify performance gaps and implement strategies to improve conversion and productivity.
Operational Excellence & Process Improvement
Ensure consistent processes, workflows, and performance standards across the regional team.
Identify bottlenecks and improvement opportunities within the client intake process.
Partner with national leadership and cross-functional teams to enhance operational efficiency and service delivery.
Client Experience & Stakeholder Collaboration
Ensure individuals seeking debt solutions receive a compassionate, professional, and consistent experience.
Collaborate with internal partners across marketing, operations, and administration to support a seamless client journey.
Handle escalated client matters with professionalism and sound judgment.
Qualifications
Licensed Insolvency Trustee or equivalent leadership experience in financial services or professional services.
10+ years of experience in insolvency, financial services, sales leadership, or client advisory environments.
Demonstrated success leading teams and delivering performance targets in a consultative client environment.
Strong leadership, coaching, and team development capabilities.
Experience managing pipelines, conversion performance, and operational metrics using CRM systems.
Excellent communication, analytical, and relationship-building skills.
What Success Looks Like
Within the first 12 months you will:
Strengthen pipeline discipline and improve Appointment-to-File conversion.
Build and develop a high-performing client solutions team through coaching and leadership.
Improve intake efficiency and reduce pipeline bottlenecks.
Deliver on regional revenue and filing targets while maintaining a strong client experience.
Benefits and Perks
Remote work model
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources
Company-matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts
Our Culture at Farber
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to delivering an inclusive, diverse, and equitable workplace that our staff experience every day.
Our culture is shaped by a strong sense of community and shared purpose. A dedicated culture committee-made up of staff volunteers-organizes events, recognizes achievements, and celebrates the diversity that makes our workplace unique.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
If you require any accommodations throughout the recruitment process-including alternate interview formats or accessible materials-we encourage you to contact us at careers@farbergroup.com .
We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.
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A trusted financial services company is seeking a Regional Practice Leader for its Insolvency Advisory. This role, based in Canada with a remote model, involves leading a client solutions team and overseeing regional revenue. The ideal candidate will have over 10 years in financial services and proven leadership skills. The company offers a competitive salary of $110,000-$130,000, plus bonuses, and benefits including health coverage and retirement savings plans. #J-18808-Ljbffr
A leading financial services provider is seeking a Director of Performance Enablement to enhance performance across its national practice. This remote role requires 5+ years of experience in performance management and aims to improve conversion outcomes, productivity, and coaching effectiveness. Responsibilities include developing performance frameworks and building dashboards for data-driven insights. The ideal candidate will have strong analytical skills and experience in financial services or operational leadership. Benefits include flexible work arrangements and comprehensive health coverage. #J-18808-Ljbffr
Position:
Manager, Division 1 & Ordinary
Location:
Remote/Hybrid
Industry:
Financial Services
Employment Type:
Permanent/Fulltime
Salary:
$65,000-$75,000
Position Summary
The Manager Division 1 & Ordinary provides direct leadership to the Division 1 & Ordinary team within the Client Management Centre (CMC) and serves as the sole direct report to the Division 1 & Ordinary Practice Lead, who remains accountable for overall team results. The Manager will operate with a high degree of independence while working closely and collaboratively with the Division 1 & Ordinary Practice Lead, to ensure priorities, strategy, and execution remain aligned. This role focuses on ensuring operational efficiency, maintaining service standards, supporting continuous improvement, and providing guidance to team members.
Key Responsibilities
Team Operations & Support
Manage the daily operations of the Division 1 & Ordinary team in collaboration with the Division 1 & Ordinary Practice Lead, to ensure priorities, strategy, and execution remain aligned.
Ensure timely and accurate completion of operational tasks in compliance with established service‑level agreements and internal controls.
Monitor team performance against defined targets and KPIs; escalate risks or issues to the Practice Lead.
Provide recommendations and implement workload balancing, process improvements, and removing operational bottlenecks. Provide input regarding resourcing needs.
Participate in continuous improvement activities by identifying pain points and proposing process enhancements.
Support the implementation and adoption of new initiatives, programs and operational procedures.
Team Leadership & Development
Supervise and support the work of team members, fostering an environment of accountability and collaboration.
Conduct regular one‑on‑one meetings, coaching sessions, and performance discussions to support individual development.
Conduct team meetings to update team members on best practices, task‑related action plans and delivery expectations.
Through scheduling, organizing shift coverage and the approval of time‑off requests, ensure proper coverage.
Support recruitment, onboarding, and training of new staff within the team.
Model professionalism and maintain high ethical standards.
Cross‑functional Collaboration
Collaborate with other functional teams within the CMC to ensure smooth handoffs and consistent service delivery.
Communicate process updates, challenges, or operational changes to relevant internal stakeholders.
Qualifications & Experience
Post‑secondary education or related equivalent experience in an operational or service delivery environment; insolvency experience strongly preferred, though experience in financial services or legal support is also acceptable.
4+ years of direct people management or team lead experience.
Experience leading a team independently, using sound judgment to escalate issues as needed while managing day‑to‑day decisions autonomously.
Strong organizational, problem‑solving and time management skills, with the ability to manage multiple priorities.
Familiarity with process documentation and continuous improvement methodologies.
Strong interpersonal and communication skills (verbal and written).
Comfortable working in a structured, metrics‑driven environment.
Benefits and Perks
Flexible work arrangements
Vacation and wellness days
Extended health and dental coverage as well as a virtual doctor plan
Employee Assistance Program and mental health resources
Company matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at
careers@farbergroup.com .
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Direct the Division 1 & Ordinary team in a remote/hybrid capacity. Enhance operational efficiency, manage team performance, and foster a culture of continuous improvement and accountability.
As a Team Manager, you will lead operations within the Client Management Centre, ensuring alignment with overall strategy. Your role will involve effective communication with stakeholders, supervising team tasks, and driving process improvements. A strong background in operational roles will enable you to manage priorities and develop your team effectively.
Key Responsibilities:
• Manage daily team operations and priorities
• Ensure adherence to service-level agreements
• Facilitate team performance monitoring and metrics
• Support recruitment, training, and development of team members
• Collaborate across divisions for improved service delivery
Requirements:
• Relevant post-secondary education or equivalent experience
• 4+ years of management experience in service delivery
• Effective problem-solving and organizational skills
• Familiarity with process documentation techniques
• Strong interpersonal communication abilities
Shape a high-performance team by enhancing operations and driving excellence in client management.
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Position:
Senior Financial Analyst
Location: Hybrid in North York
Industry: Financial Services
Department: Finance
Employment Type: Permanent/Fulltime
Salary: $90,000-$100,000 + Bonus
Company Information
Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client‑centric team members to play critical roles in helping us reach our ambitious goals. If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.
Position Summary
We are seeking a Senior Financial Analyst to support revenue reporting and financial analysis. You will work closely with the Finance team and senior finance leaders to ensure accurate financial reporting, provide actionable insights, and drive initiatives that improve business performance. This role combines hands‑on revenue accounting, data analysis, and business partnering to support strategic decision‑making.
Responsibilities
Prepare accurate and timely monthly revenue calculations and supporting schedules for financial reporting.
Post, review, and validate key journal entries, including accruals and adjustments.
Analyze actual results versus budget/forecast and provide actionable commentary to leadership.
Collaborate with Data and Client Management teams to understand revenue drivers and trends.
Perform balance sheet reconciliations and ensure integrity of financial records.
Assist the Director of Finance with year‑end reporting and supporting documentation.
Lead or contribute to special projects aligned with business and financial objectives.
Ensure compliance with accounting policies, internal controls, and financial standards.
Participate in ad hoc analysis and reporting as required.
Qualifications
University degree in Business, Accounting, Finance, or a related field.
CPA designation (or pursuing) or equivalent professional accounting qualification.
5+ years of progressive accounting and financial analysis experience.
Strong knowledge of accounting principles and financial management practices.
Ability to analyze data and provide recommendations.
Strong problem‑solving skills and ability to resolve complex issues.
Intermediate Excel skills (e.g., VLOOKUP, SUMIFS, Pivot Tables, Power BI).
Experience with ERP systems (e.g., Microsoft NAV or similar).
Strong financial modeling and data analysis capabilities.
Ownership, accountability with a proactive mindset and analytical thinking.
High attention to detail and accuracy.
Collaborative team player with a continuous improvement mindset.
Benefits, and Perks
Remote work model
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources
Company‑matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts
Our Culture at Farber
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber. Farber encourages applications from all qualified candidates who represent the diversity of Canada.
If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.
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Position:
Director, Project Management Office (PMO)
Location:
North York/Hybrid
Industry:
Financial Services
Department:
PMO
Employment Type:
Permanent/Fulltime
Salary:
$137,000-$147,000 + Bonus
Position Summary
The Director, Project Management Office (PMO) will lead the development of a high-performing, enterprise PMO, with a strong focus on people leadership, capability building, governance and standardization on best practices, and organizational alignment. This role is responsible not only for ensuring effective project delivery, but also for developing talent, fostering a culture of accountability and collaboration, and embedding project management excellence across the organization.
This is a highly visible leadership role requiring deep partnership with executive leadership and the ability to influence, coach, and inspire teams across Farber, including working effectively with highly capable and independent stakeholders. This role requires a leader who can balance structure with pragmatism—building trust, navigating resistance, and bringing teams along while establishing consistent project discipline.
Farber operates in a fast-paced, intellectually rigorous environment where leaders are encouraged to think independently and challenge ideas. The PMO Director must be comfortable operating in this context—bringing structure and clarity without stifling autonomy and influencing alignment where formal authority may be limited.
Key Responsibilities
People Leadership & Team Development
Provide day-to-day leadership of the PMO, ensuring consistent application of methodology, governance, and delivery standards
Act as the primary escalation point for delivery risks, resourcing constraints, and cross-team dependencies
Build, lead, and mentor a high-performing team of project managers and analysts
Lead with a coaching mindset, adapting approach to different personalities, experience levels, and working styles
Establish clear roles, career paths, and development plans to grow PMO talent
Foster a culture of accountability, collaboration, and continuous improvement
Coach and support project leaders across the organization, elevating enterprise project management capability
PMO Strategy & Organizational Enablement
Establish and evolve the PMO as a center of excellence, with a strong focus on enabling people and teams to succeed
Provide value to the business and the various stakeholders infrequently providing advice and guidance from the PMO’s unique perspective
Develop and implement frameworks, tools, and training to standardize and elevate project delivery
Align project portfolio with Farber’s strategic priorities and business goals
Project & Portfolio Oversight
Oversee the intake, prioritization, and execution of enterprise-wide initiatives
Ensure consistent application of project management methodologies (Agile, Waterfall, or hybrid)
Monitor project performance, risks, and resource capacity across the portfolio
Provide clear, actionable reporting and insights to senior leadership
Seek guidance from senior leadership when necessary
Stakeholder Engagement & Influence
Build credibility with senior leaders and subject matter experts who may challenge process, timelines, or priorities
Influence alignment across strong personalities and competing viewpoints, using a combination of data, empathy, and sound judgment
Navigate resistance constructively balancing firmness on standards with flexibility in approach
Act as a trusted advisor who can both challenge and support stakeholders to improve outcomes
Translate PMO structure into practical value, ensuring teams see governance as an enabler rather than a constraint
Governance & Risk Management
Establish governance structures that promote transparency, accountability, and informed decision-making
Proactively identify and mitigate risks across the project portfolio
Ensure adherence to best practices, internal controls, and regulatory requirements, while applying sound judgment and pragmatism to fit the needs of the business
Qualifications
PMO required; PMI-PMOCP (PMO Certified Practitioner) designation
10+ years of progressive experience in project management/program management, with at least 5 years in a leadership role
Demonstrated success building, scaling, or transforming a PMO, ideally within professional or financial services
Strong track record of leading and developing high-performing teams
Exceptional stakeholder management and communication skills, with a demonstrated ability to influence and align teams from the individual contributor to the executive level
Expert-level knowledge of both Agile and traditional project management methodologies and the ability to apply them appropriately
Strong understanding of system architecture, application models, data flows, and integrations
Exceptional communication and executive presentation skills
A strategic and data-driven mindset, with a passion for creating processes that are both effective and efficient
Post‑secondary degree/diploma required; MBA or relevant advanced degree is an asset
Key Competencies
Inspirational leadership and talent development
Strategic thinking and business acumen
Execution and results orientation
Change leadership and adaptability
High emotional intelligence and the ability to build trust with diverse, strong‑minded stakeholders
Skilled at influencing without direct authority in complex, matrixed environments
Balances structure and discipline with flexibility and pragmatism
Confident communicator who can challenge constructively and navigate difficult conversations
Resilient and composed in the face of ambiguity, pushback, or competing priorities
Strong business judgment and ability to connect project delivery to real outcomes
Benefits, and Perks
Remote work model
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources
Company-matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts
EEO Statement
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
Accommodations
If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.
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