A Little Bit About Us
At Field Trip Health, we’re redefining mental health care in Canada. Our mission is to make evidence-based, innovative treatments accessible — including ketamine-assisted therapy (KAT), a breakthrough program helping people overcome depression, anxiety, PTSD, and other treatment-resistant conditions.We’ve supported thousands of clients through our clinics and at-home programs across Canada, and we’re growing fast. This is your chance to join a company at the forefront of the next wave of mental health treatment.
We’re hiring an Inbound Client Care Advisor to be the first point of contact for people reaching out to Field Trip about treatment.
You’ll own the inbound funnel: responding to qualified inquiries, explaining our programs and funding options, and moving motivated clients toward their next step in care. You’ll be measured on conversion and activity — and you’ll welcome that — while balancing performance with empathy in a healthcare setting.
There are strong growth opportunities for high performers as we scale.
What You’ll Do
Client Consultation & ConversionRespond quickly to inbound calls, texts, and emails from prospective clients.Run focused discovery calls to understand needs and explain our programs clearly.Outline treatment pathways and high-level funding options (benefits, insurance, self-pay) in plain language.Handle questions and objections with confidence and compassion, then secure the next appropriate step in our intake process.Maintain disciplined follow-up so no serious lead goes cold.
Coordination & HandoffWork closely with clinic coordinators and the clinical team to support appropriate scheduling.Help ensure key intake information is in place before clinical appointments.Keep our CRM accurate and up-to-date so the team has what they need when the client arrives.
What Success Looks LikeYou consistently meet or exceed monthly conversion targets from qualified inquiries to booked appointments.Clients describe you as clear, reassuring, and easy to talk to.The clinical and clinic teams trust your judgment on which clients are ready to move forward.Your pipeline is clean, your follow-up is tight, and leadership can rely on your numbers.
Who You Are
2+ years’ experience in a client-facing or inbound sales environment (e.g., inside sales, enrollment advising, customer success, or similar), with a proven track record of meeting or exceeding targets. Experience in healthcare, wellness, or education is an asset but not required. A closer mindset: competitive about your numbers and proud of consistently hitting targets.Strong phone presence; you’re equally effective over text and email.Able to explain complex ideas (treatment options, funding, next steps) in simple, direct language.Naturally empathetic: you can be performance-driven while staying grounded in care and professionalism.Organized and disciplined in using a CRM or similar system to track leads, next steps, and outcomes. Education: Post-secondary education or equivalent experience preferred; a university degree (e.g., psychology, business, communications, or health sciences) is an asset but not required.Bilingual (English/French) is an asset.
Compensation & Growth
Base Salary: Approximately $48,000–$55,000 per year (experience-dependent).Performance Incentives: Monthly performance-based compensation tied to booked appointments and program starts.Target Total Earnings (OTE): Strong performers can reasonably earn in the $70,000–$80,000 annual range, with top performers able to exceed $85,000+.Benefits: Paid vacation and access to ongoing professional development in mental health literacy and client communication.
As we expand, top performers will have the opportunity to take on more responsibility and leadership over time.
Why Join Field Trip Health
Real impact: Every conversion helps someone access potentially life-changing care.High-performance culture in healthcare: Join a team that cares deeply about both outcomes and numbers.Learning & development: Work closely with experienced clinicians and operations leaders at a national mental health brand.Growth runway: As our footprint grows, there will be meaningful opportunities to grow your role and responsibilities.
If you’re a performance-driven inbound sales professional who wants your skills to matter in mental health, we’d love to hear from you. Please submit a cover letter with your application.
A Little Bit About Us
At Field Trip Health, we’re redefining mental health care in Canada. Our mission is to make evidence-based, innovative treatments accessible — including ketamine-assisted therapy (KAT), a breakthrough program helping people overcome depression, anxiety, PTSD, and other treatment-resistant conditions.We’ve supported thousands of clients through our clinics and at-home programs across Canada, and we’re growing fast. This is your chance to join a company at the forefront of the next wave of mental health treatment.
We’re hiring an Inbound Client Care Advisor to be the first point of contact for people reaching out to Field Trip about treatment.
You’ll own the inbound funnel: responding to qualified inquiries, explaining our programs and funding options, and moving motivated clients toward their next step in care. You’ll be measured on conversion and activity — and you’ll welcome that — while balancing performance with empathy in a healthcare setting.
There are strong growth opportunities for high performers as we scale.
What You’ll Do
Client Consultation & ConversionRespond quickly to inbound calls, texts, and emails from prospective clients.Run focused discovery calls to understand needs and explain our programs clearly.Outline treatment pathways and high-level funding options (benefits, insurance, self-pay) in plain language.Handle questions and objections with confidence and compassion, then secure the next appropriate step in our intake process.Maintain disciplined follow-up so no serious lead goes cold.
Coordination & HandoffWork closely with clinic coordinators and the clinical team to support appropriate scheduling.Help ensure key intake information is in place before clinical appointments.Keep our CRM accurate and up-to-date so the team has what they need when the client arrives.
What Success Looks LikeYou consistently meet or exceed monthly conversion targets from qualified inquiries to booked appointments.Clients describe you as clear, reassuring, and easy to talk to.The clinical and clinic teams trust your judgment on which clients are ready to move forward.Your pipeline is clean, your follow-up is tight, and leadership can rely on your numbers.
Who You Are
2+ years’ experience in a client-facing or inbound sales environment (e.g., inside sales, enrollment advising, customer success, or similar), with a proven track record of meeting or exceeding targets. Experience in healthcare, wellness, or education is an asset but not required. A closer mindset: competitive about your numbers and proud of consistently hitting targets.Strong phone presence; you’re equally effective over text and email.Able to explain complex ideas (treatment options, funding, next steps) in simple, direct language.Naturally empathetic: you can be performance-driven while staying grounded in care and professionalism.Organized and disciplined in using a CRM or similar system to track leads, next steps, and outcomes. Education: Post-secondary education or equivalent experience preferred; a university degree (e.g., psychology, business, communications, or health sciences) is an asset but not required.Bilingual (English/French) is an asset.
Compensation & Growth
Base Salary: Approximately $48,000–$55,000 per year (experience-dependent).Performance Incentives: Monthly performance-based compensation tied to booked appointments and program starts.Target Total Earnings (OTE): Strong performers can reasonably earn in the $70,000–$80,000 annual range, with top performers able to exceed $85,000+.Benefits: Paid vacation and access to ongoing professional development in mental health literacy and client communication.
As we expand, top performers will have the opportunity to take on more responsibility and leadership over time.
Why Join Field Trip Health
Real impact: Every conversion helps someone access potentially life-changing care.High-performance culture in healthcare: Join a team that cares deeply about both outcomes and numbers.Learning & development: Work closely with experienced clinicians and operations leaders at a national mental health brand.Growth runway: As our footprint grows, there will be meaningful opportunities to grow your role and responsibilities.
If you’re a performance-driven inbound sales professional who wants your skills to matter in mental health, we’d love to hear from you. Please submit a cover letter with your application.
A Little About Us
At Field Trip Health, we’re transforming mental health care by combining psychedelic medicine, modern psychiatry, and compassionate human connection. With clinics across Canada and an expanding at-home therapy program, we’ve helped thousands of people find hope, healing, and lasting change. But behind the scenes? It takes a smart, systems-savvy, heart-led leader to keep everything flowing — and that might just be you.
The Role
We’re looking for a Vice President Operations who can keep our national network of clinics humming. You’re someone who thrives at the intersection of people, process, and purpose. From managing nurse schedules in Ottawa to prepping a new service launch in Vancouver, no two days will look the same — but you’ll love that.
Reporting to the CEO, you’ll lead our operational strategy and execution, overseeing clinic performance, compliance, people operations, and more. If the phrase “organized chaos” doesn’t scare you, read on.
What You’ll Own People & Culture
Support hiring and onboarding across all locationsEnsure staff have access to the right systems and trainingAct as an escalation point for performance, team dynamics, or tough conversationsKeep our culture alive with great communication, town halls, and leadership coaching
Clinical & Day-to-Day Ops
Oversee Nurse Clinic Managers, Care Team Manager, and Lead Nurse for smooth scheduling and client flowEnsure all clinics operate in compliance with SOPs, privacy, safety, and licensing regulationsOptimize daily workflow — discovery calls, consults, therapy sessions, and moreManage escalated client issues with professionalism, empathy, and speed
Strategy & Performance
Set KPIs with the CEO and monitor clinic performance across CanadaForecast staffing and resource needs with Finance and MarketingLead quarterly planning with Clinic Managers to stay ahead of growth
Compliance & QA
Maintain national registry of professional licenses and insurancePrepare for audits, inspections, and College reportingEnsure all controlled acts and delegation protocols are correctly followed
Cross-Functional Collaboration
Bridge communication between departments (Marketing, Sales, Clinical Trials, etc.)Operationalize new treatments and campaignsDrive quality improvement through data, feedback, and your good instincts
What You Bring
6+ years in operations leadership, ideally in healthcare or multi-site service environmentsExperience managing people managers and cross-functional teamsDeep knowledge of compliance and HR processes (bonus if you’ve worked with regulated professionals)Comfort with systems like JaneApp, Google Workspace, and CRM toolsStrong instincts for when to follow the rules, and when to rewrite themYou lead with clarity, compassion, and accountability
Bonus Points
Bilingual (English/French)Experience in mental health, psychedelics, or regulated healthcareYou’ve scaled something before (we’re growing fast!)You care deeply about getting people the care they deserve
What You’ll Love
Work that actually helps peopleSmart, kind, and motivated colleaguesEmployee Option Plan, Paid time off, and professional developmentA culture that values integrity, curiosity, and innovationIncludes
Ready to build the future of mental health with us?
Apply now — we can’t wait to meet you.
Job Types: Full-time, Permanent
Pay: From $120,000 per year
Additional pay:Bonus pay and meaningful equity options for long-term alignmentBenefits:Paid time off
Schedule:Monday to FridayWeekends as neededWork Location: In person in Toronto (30 Duncan Street)
A Little About Us
At Field Trip Health, we’re transforming mental health care by combining psychedelic medicine, modern psychiatry, and compassionate human connection. With clinics across Canada and an expanding at-home therapy program, we’ve helped thousands of people find hope, healing, and lasting change. But behind the scenes? It takes a smart, systems-savvy, heart-led leader to keep everything flowing — and that might just be you.
The Role
We’re looking for a Vice President Operations who can keep our national network of clinics humming. You’re someone who thrives at the intersection of people, process, and purpose. From managing nurse schedules in Ottawa to prepping a new service launch in Vancouver, no two days will look the same — but you’ll love that.
Reporting to the CEO, you’ll lead our operational strategy and execution, overseeing clinic performance, compliance, people operations, and more. If the phrase “organized chaos” doesn’t scare you, read on.
What You’ll Own People & Culture
Support hiring and onboarding across all locationsEnsure staff have access to the right systems and trainingAct as an escalation point for performance, team dynamics, or tough conversationsKeep our culture alive with great communication, town halls, and leadership coaching
Clinical & Day-to-Day Ops
Oversee Nurse Clinic Managers, Care Team Manager, and Lead Nurse for smooth scheduling and client flowEnsure all clinics operate in compliance with SOPs, privacy, safety, and licensing regulationsOptimize daily workflow — discovery calls, consults, therapy sessions, and moreManage escalated client issues with professionalism, empathy, and speed
Strategy & Performance
Set KPIs with the CEO and monitor clinic performance across CanadaForecast staffing and resource needs with Finance and MarketingLead quarterly planning with Clinic Managers to stay ahead of growth
Compliance & QA
Maintain national registry of professional licenses and insurancePrepare for audits, inspections, and College reportingEnsure all controlled acts and delegation protocols are correctly followed
Cross-Functional Collaboration
Bridge communication between departments (Marketing, Sales, Clinical Trials, etc.)Operationalize new treatments and campaignsDrive quality improvement through data, feedback, and your good instincts
What You Bring
6+ years in operations leadership, ideally in healthcare or multi-site service environmentsExperience managing people managers and cross-functional teamsDeep knowledge of compliance and HR processes (bonus if you’ve worked with regulated professionals)Comfort with systems like JaneApp, Google Workspace, and CRM toolsStrong instincts for when to follow the rules, and when to rewrite themYou lead with clarity, compassion, and accountability
Bonus Points
Bilingual (English/French)Experience in mental health, psychedelics, or regulated healthcareYou’ve scaled something before (we’re growing fast!)You care deeply about getting people the care they deserve
What You’ll Love
Work that actually helps peopleSmart, kind, and motivated colleaguesEmployee Option Plan, Paid time off, and professional developmentA culture that values integrity, curiosity, and innovationIncludes
Ready to build the future of mental health with us?
Apply now — we can’t wait to meet you.
Job Types: Full-time, Permanent
Pay: From $120,000 per year
Additional pay:Bonus pay and meaningful equity options for long-term alignmentBenefits:Paid time off
Schedule:Monday to FridayWeekends as neededWork Location: In person in Toronto (30 Duncan Street)
About Field Trip Health
At Field Trip Health, we’re reimagining what exceptional care feels like. Our Toronto clinic supports people seeking meaningful change through innovative mental-health treatments and psychotherapy. We’re a warm, modern, high-performance environment where clients feel supported — and where your work makes an immediate impact.
If you’re someone who loves being the steady, welcoming presence in a fast-paced clinic… If you thrive when you’re at the centre of coordination and organization… And if you want to be part of a mission-driven team that truly cares… You’re exactly who we want to meet.
The Role
As our Clinical Program Coordinator, you’re the face, voice, and operational heartbeat of the Toronto clinic. You’ll make sure every client’s experience — from first hello to checkout — is warm, professional, and seamless.
You’ll support our therapists, nurses, and leadership teams by keeping the clinic running smoothly behind the scenes, ensuring schedules flow, clients feel cared for, and the space remains welcoming and client-ready.
This is a dynamic, high-responsibility role for someone who brings both compassion and strong organizational instincts to their work.
What You’ll Do
Client Experience & Front Desk Leadership
Be the warm, polished presence clients interact with throughout their visit. You’ll guide them through check-in and check-out, offer clear next steps, and maintain an inviting, calming clinic environment.
Scheduling & Care Coordination
Manage daily schedules for therapists, nurses, and physicians. You’ll oversee bookings, keep client journeys on track, and ensure treatment rooms and materials are always prepared for the day.
Communication & Documentation Support
Keep communication flowing smoothly across clients, clinicians, and the Field Trip team. You’ll help maintain accurate EMR documentation and support the clinic with organized, professional information handling.
Clinical Team Support (Non-Clinical)
Act as the operational backbone for the clinical team by managing client flow, preparing rooms, and taking on administrative tasks that free clinicians to focus entirely on care.
Clinic Operations & Facility Oversight
Ensure the clinic is stocked, polished, safe, and ready for every appointment. You’ll coordinate supplies, vendor needs, and general facility maintenance to keep everything running at a high standard.
Privacy, Compliance & Quality Standards
Help uphold PHIPA-aligned documentation practices, support quality checks, and maintain the high operational standards that make Field Trip a trusted provider.
Leadership & Administrative Support
Provide occasional administrative support to the VP Operations and, at times, the CEO and Chief Medical Officer — helping maintain strong communication between on-site operations and senior leadership.
You’ll Thrive Here If…You have 1–3 years of experience in a private medical, dental, wellness, fertility, or medical aesthetics clinicYou’re organized, polished, and great at juggling prioritiesYou’re warm and empathetic, especially with clients who may feel anxious or emotionalYou communicate clearly and professionally across phone, email, and in-person interactionsYou take ownership of your space, your responsibilities, and your client relationshipsYou love being part of a supportive, mission-driven teamYou’re proactive, solutions-focused, and energized by making things run smoothly
Salary & BenefitsStarting around $22/hour, commensurate with experienceGrowth potential toward $26/hour for high performersFull-time, Monday–Friday schedule (no evenings, no weekends)Professional development opportunities in a forward-thinking healthcare environmentBenefits and perks based on role tenure and performanceA beautiful, modern downtown Toronto clinic environment
Why Join Field Trip Health?Be the person who shapes the tone and quality of every client’s experienceWork alongside compassionate nurses, therapists, and leadership committed to excellenceBe part of a team leading innovative mental-health treatment in CanadaMake a real impact every day — your work matters hereGrow within a mission-driven organization that’s changing lives
How to ApplyIf you're excited to be at the centre of a warm, innovative, and fast-moving clinic, we’d love to hear from you.Please submit your resume and a short cover letter telling us why this role resonates with you.
About Field Trip Health
At Field Trip Health, we’re reimagining what exceptional care feels like. Our Toronto clinic supports people seeking meaningful change through innovative mental-health treatments and psychotherapy. We’re a warm, modern, high-performance environment where clients feel supported — and where your work makes an immediate impact.
If you’re someone who loves being the steady, welcoming presence in a fast-paced clinic… If you thrive when you’re at the centre of coordination and organization… And if you want to be part of a mission-driven team that truly cares… You’re exactly who we want to meet.
The Role
As our Clinical Program Coordinator, you’re the face, voice, and operational heartbeat of the Toronto clinic. You’ll make sure every client’s experience — from first hello to checkout — is warm, professional, and seamless.
You’ll support our therapists, nurses, and leadership teams by keeping the clinic running smoothly behind the scenes, ensuring schedules flow, clients feel cared for, and the space remains welcoming and client-ready.
This is a dynamic, high-responsibility role for someone who brings both compassion and strong organizational instincts to their work.
What You’ll Do
Client Experience & Front Desk Leadership
Be the warm, polished presence clients interact with throughout their visit. You’ll guide them through check-in and check-out, offer clear next steps, and maintain an inviting, calming clinic environment.
Scheduling & Care Coordination
Manage daily schedules for therapists, nurses, and physicians. You’ll oversee bookings, keep client journeys on track, and ensure treatment rooms and materials are always prepared for the day.
Communication & Documentation Support
Keep communication flowing smoothly across clients, clinicians, and the Field Trip team. You’ll help maintain accurate EMR documentation and support the clinic with organized, professional information handling.
Clinical Team Support (Non-Clinical)
Act as the operational backbone for the clinical team by managing client flow, preparing rooms, and taking on administrative tasks that free clinicians to focus entirely on care.
Clinic Operations & Facility Oversight
Ensure the clinic is stocked, polished, safe, and ready for every appointment. You’ll coordinate supplies, vendor needs, and general facility maintenance to keep everything running at a high standard.
Privacy, Compliance & Quality Standards
Help uphold PHIPA-aligned documentation practices, support quality checks, and maintain the high operational standards that make Field Trip a trusted provider.
Leadership & Administrative Support
Provide occasional administrative support to the VP Operations and, at times, the CEO and Chief Medical Officer — helping maintain strong communication between on-site operations and senior leadership.
You’ll Thrive Here If…You have 1–3 years of experience in a private medical, dental, wellness, fertility, or medical aesthetics clinicYou’re organized, polished, and great at juggling prioritiesYou’re warm and empathetic, especially with clients who may feel anxious or emotionalYou communicate clearly and professionally across phone, email, and in-person interactionsYou take ownership of your space, your responsibilities, and your client relationshipsYou love being part of a supportive, mission-driven teamYou’re proactive, solutions-focused, and energized by making things run smoothly
Salary & BenefitsStarting around $22/hour, commensurate with experienceGrowth potential toward $26/hour for high performersFull-time, Monday–Friday schedule (no evenings, no weekends)Professional development opportunities in a forward-thinking healthcare environmentBenefits and perks based on role tenure and performanceA beautiful, modern downtown Toronto clinic environment
Why Join Field Trip Health?Be the person who shapes the tone and quality of every client’s experienceWork alongside compassionate nurses, therapists, and leadership committed to excellenceBe part of a team leading innovative mental-health treatment in CanadaMake a real impact every day — your work matters hereGrow within a mission-driven organization that’s changing lives
How to ApplyIf you're excited to be at the centre of a warm, innovative, and fast-moving clinic, we’d love to hear from you.Please submit your resume and a short cover letter telling us why this role resonates with you.
