About UsFounded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
TitleProject Coordinator - Construction
Reports ToDirector, Construction
SummaryThe Project Coordinator supports the Director of Construction in planning, organizing, and executing retail construction projects across the FIKA portfolio. This role ensures project schedules, budgets, documentation, vendors, and site activities remain aligned and moving efficiently.
Key Responsibilities
Project Coordination & SchedulingAssist in developing and maintaining project schedules, timelines, and milestones.Coordinate project activities with contractors, suppliers, consultants, and internal stakeholders.Monitor progress, identify delays, and help ensure projects remain on schedule and within scope.
Documentation & Administrative SupportPrepare and manage project documentation: contracts, permits, RFIs, meeting minutes, progress reports, and close‑out packages.Track project budgets, invoices, purchase orders, and cost changes.Maintain organized project files and ensure compliance documentation is complete.
Vendor & Site CoordinationLiaise with subcontractors and vendors; obtain quotes, organize paperwork, and follow up on deliverables.Assist with scheduling site walkthroughs, inspections, and safety compliance.Support the Director of Construction with communication between design, operations, and GC partners.
Communication & ReportingFacilitate communication across project teams, ensuring alignment and timely escalation of issues.Provide regular updates to the Director of Construction and internal stakeholders.Such other duties and functions as the Company may assign to the Employee from time to time.
Why you’ll love working hereOpportunity to work with a best-in-class teamInternal advancement opportunitiesCompetitive bonus elements with short-term and long-term incentivesWellness program including access to mental health resourcesAccess to internal learning & development programsTeam member discount and access to other perks like Perkopolis, Goodlife and many more!
RequirementsBachelor’s degree in construction management, Civil Engineering, Architecture, or a related field (preferred).1–3+ years of experience in construction coordination or project administration.An insured, reliable vehicle is required.Strong understanding of construction processes, building codes, scheduling, and site operations.Proficiency with project management software, spreadsheets, and MS Office.Excellent communication, organization, and problem-solving skills.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *
About UsFounded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
TitleProject Coordinator - Construction
Reports ToDirector, Construction
SummaryThe Project Coordinator supports the Director of Construction in planning, organizing, and executing retail construction projects across the FIKA portfolio. This role ensures project schedules, budgets, documentation, vendors, and site activities remain aligned and moving efficiently.
Key Responsibilities
Project Coordination & SchedulingAssist in developing and maintaining project schedules, timelines, and milestones.Coordinate project activities with contractors, suppliers, consultants, and internal stakeholders.Monitor progress, identify delays, and help ensure projects remain on schedule and within scope.
Documentation & Administrative SupportPrepare and manage project documentation: contracts, permits, RFIs, meeting minutes, progress reports, and close‑out packages.Track project budgets, invoices, purchase orders, and cost changes.Maintain organized project files and ensure compliance documentation is complete.
Vendor & Site CoordinationLiaise with subcontractors and vendors; obtain quotes, organize paperwork, and follow up on deliverables.Assist with scheduling site walkthroughs, inspections, and safety compliance.Support the Director of Construction with communication between design, operations, and GC partners.
Communication & ReportingFacilitate communication across project teams, ensuring alignment and timely escalation of issues.Provide regular updates to the Director of Construction and internal stakeholders.Such other duties and functions as the Company may assign to the Employee from time to time.
Why you’ll love working hereOpportunity to work with a best-in-class teamInternal advancement opportunitiesCompetitive bonus elements with short-term and long-term incentivesWellness program including access to mental health resourcesAccess to internal learning & development programsTeam member discount and access to other perks like Perkopolis, Goodlife and many more!
RequirementsBachelor’s degree in construction management, Civil Engineering, Architecture, or a related field (preferred).1–3+ years of experience in construction coordination or project administration.An insured, reliable vehicle is required.Strong understanding of construction processes, building codes, scheduling, and site operations.Proficiency with project management software, spreadsheets, and MS Office.Excellent communication, organization, and problem-solving skills.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *
About UsFounded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
TitleSenior Manager, Customer Experience – Retail Operations
Reports ToDirector, Retail Operations
SummaryThe Customer Experience Leader is the chief architect and guardian of the Happy High Movement. Your mission is to ensure that every guest interaction—whether they are walking into a physical store or clicking through a digital journey—is consistently HEART-led. You are responsible for the \"magic in the middle,\" translating our core culture into clear standards, turning those standards into repeatable behaviors, and ultimately driving measurable outcomes that define world-class service.
Guided by our values of Hospitality, Education, Authenticity, Respect, and Teamwork (HEART), you will treat hospitality not just as a feeling, but as a leading business metric. You are the champion of the \"Zero Unhappy Guests\" philosophy, focusing on building long-term emotional loyalty and a seamless brand experience across all touchpoints.
As a strategic individual contributor, you will lead through influence. You will collaborate deeply with Retail Directors and District Leaders to ensure HEART-led execution is scaled across the entire organization.
Location & Mobility: This is a Toronto-based, hybrid role. Because the guest experience happens where the people are, this position requires a high degree of mobility and a significant in-field presence across our retail footprint. Travel will be required as well as in-office work.
Job Duties
Happy High Movement OwnershipChampion and operationalize the Happy High Movement as a daily operating standard, not a slogan.Reinforce that happiness is intentionally built through connection, empowerment, and fast recovery.Embed the belief that connections create loyalty and experience drives long-term value.
Hospitality as a Leading Indicator (HEART in Action)Establish Hospitality as the primary leading indicator of customer experience success.Translate HEART into observable, coachable behaviors across the guest journey.Coach store leaders on how hospitality behaviors influence NPS, Google Reviews, loyalty, and lifetime value.
In-Store Experience & Path-to-PurchaseEnsure consistent curb appeal, store readiness, cleanliness, flow, and visual standards.Assess and improve in-store navigation and path-to-purchase to reduce friction and build guest confidence.Conduct regular in-field CX audits and store walks focused on hospitality and education quality.
Product Assortment Through the Guest LensAssess product assortment through customer experience and education lens.Partner with Merchandising to identify gaps, redundancies, or complexity that erode trust or confidence.Use guest feedback and frontline insights to inform assortment and education improvements.
Guest Sentiment, Measurement & RecoveryOwn guest experience measurement including NPS, guest surveys, and Google Reviews.Monitor sentiment trends and identify leading indicators of dissatisfaction.Ensure closed-loop recovery on negative feedback using the Happy High recovery standard: Swap it. Fix it. Gift it. Just do it.
Digital, Systems & Tools ExperienceAssess POS, scanners, WiFi, terminals, and in-store digital tools through a CX lens.Identify friction points that slow service or hinder hospitality.Partner with Technology and Operations to prioritize fixes that improve guest and team experience.
Cross-Functional CollaborationPartner with Retail Operations, Merchandising, Marketing, Technology, and Training to ensure alignment.Work directly with the Head of Digital Experience to ensure the eCommerce site and digital path-to-purchase meet brand standards and deliver a best-in-class experience.Ensure seamless omnichannel transitions between digital discovery, purchase, and in-store fulfillment.
Why you’ll love working hereA culture built on HEART, genuine hospitality, and community.The scope and influence to impact 300+ stores without the overhead of a large team.Executive support for experience led growth and recovery excellence.Competitive compensation and benefits (details provided during interview).Opportunity to work with a best-in-class teamInternal advancement opportunitiesWellness program including access to mental health resourcesAccess to internal learning & development programsTeam member discount and access to other perks like Perkopolis, Goodlife and many more!
Requirements6–10 years in multi‑unit retail, customer experience, or hospitality leadership with measurable improvements to guest satisfaction.Hands‑on operator with audit/coaching credibility; strong data fluency (NPS, reviews, survey insights).An insured, reliable vehicle is required and valid driver’s license.Influences without direct authority; collaborates seamlessly with District/Store leadership.Clear, human communication and storytelling; thrives independently with high ownership.
Application Process: Please submit a cover letter with your applicationIn your cover letter, share with us your vision on how you would deliver the Happy High Movement.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *
About UsFounded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
TitleSenior Manager, Customer Experience – Retail Operations
Reports ToDirector, Retail Operations
SummaryThe Customer Experience Leader is the chief architect and guardian of the Happy High Movement. Your mission is to ensure that every guest interaction—whether they are walking into a physical store or clicking through a digital journey—is consistently HEART-led. You are responsible for the \"magic in the middle,\" translating our core culture into clear standards, turning those standards into repeatable behaviors, and ultimately driving measurable outcomes that define world-class service.
Guided by our values of Hospitality, Education, Authenticity, Respect, and Teamwork (HEART), you will treat hospitality not just as a feeling, but as a leading business metric. You are the champion of the \"Zero Unhappy Guests\" philosophy, focusing on building long-term emotional loyalty and a seamless brand experience across all touchpoints.
As a strategic individual contributor, you will lead through influence. You will collaborate deeply with Retail Directors and District Leaders to ensure HEART-led execution is scaled across the entire organization.
Location & Mobility: This is a Toronto-based, hybrid role. Because the guest experience happens where the people are, this position requires a high degree of mobility and a significant in-field presence across our retail footprint. Travel will be required as well as in-office work.
Job Duties
Happy High Movement OwnershipChampion and operationalize the Happy High Movement as a daily operating standard, not a slogan.Reinforce that happiness is intentionally built through connection, empowerment, and fast recovery.Embed the belief that connections create loyalty and experience drives long-term value.
Hospitality as a Leading Indicator (HEART in Action)Establish Hospitality as the primary leading indicator of customer experience success.Translate HEART into observable, coachable behaviors across the guest journey.Coach store leaders on how hospitality behaviors influence NPS, Google Reviews, loyalty, and lifetime value.
In-Store Experience & Path-to-PurchaseEnsure consistent curb appeal, store readiness, cleanliness, flow, and visual standards.Assess and improve in-store navigation and path-to-purchase to reduce friction and build guest confidence.Conduct regular in-field CX audits and store walks focused on hospitality and education quality.
Product Assortment Through the Guest LensAssess product assortment through customer experience and education lens.Partner with Merchandising to identify gaps, redundancies, or complexity that erode trust or confidence.Use guest feedback and frontline insights to inform assortment and education improvements.
Guest Sentiment, Measurement & RecoveryOwn guest experience measurement including NPS, guest surveys, and Google Reviews.Monitor sentiment trends and identify leading indicators of dissatisfaction.Ensure closed-loop recovery on negative feedback using the Happy High recovery standard: Swap it. Fix it. Gift it. Just do it.
Digital, Systems & Tools ExperienceAssess POS, scanners, WiFi, terminals, and in-store digital tools through a CX lens.Identify friction points that slow service or hinder hospitality.Partner with Technology and Operations to prioritize fixes that improve guest and team experience.
Cross-Functional CollaborationPartner with Retail Operations, Merchandising, Marketing, Technology, and Training to ensure alignment.Work directly with the Head of Digital Experience to ensure the eCommerce site and digital path-to-purchase meet brand standards and deliver a best-in-class experience.Ensure seamless omnichannel transitions between digital discovery, purchase, and in-store fulfillment.
Why you’ll love working hereA culture built on HEART, genuine hospitality, and community.The scope and influence to impact 300+ stores without the overhead of a large team.Executive support for experience led growth and recovery excellence.Competitive compensation and benefits (details provided during interview).Opportunity to work with a best-in-class teamInternal advancement opportunitiesWellness program including access to mental health resourcesAccess to internal learning & development programsTeam member discount and access to other perks like Perkopolis, Goodlife and many more!
Requirements6–10 years in multi‑unit retail, customer experience, or hospitality leadership with measurable improvements to guest satisfaction.Hands‑on operator with audit/coaching credibility; strong data fluency (NPS, reviews, survey insights).An insured, reliable vehicle is required and valid driver’s license.Influences without direct authority; collaborates seamlessly with District/Store leadership.Clear, human communication and storytelling; thrives independently with high ownership.
Application Process: Please submit a cover letter with your applicationIn your cover letter, share with us your vision on how you would deliver the Happy High Movement.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *
