We are searching for a motivated and results-oriented Customer Success Account Manager to join our vibrant team in Vancouver, BC. The successful candidate will demonstrate a robust background key account management and sales, specifically within the dental industry.
The Customer Success Manager will focus on building and nurturing relationships with dental offices and professionals, actively engaging with these stakeholders to effectively promote our diverse range of products and services. The accounts under management will primarily be located in both British Columbia and Alberta (mostly near Edmonton).
Key Responsibilities
Key Account Management – 70%The primary focus of the Customer Success Manager is to maintain, grow, and deepen relationships with existing dental practice clients, ensuring their satisfaction, retention, and long-term value to the company. This involves a variety of activities designed to foster strong partnerships and drive ongoing success for both the clients and the company.
Analyze account performance by monitoring case volume, product mix, and emerging trends, and proactively identify opportunities for improvement. Respond promptly to system notifications concerning customer issues and opportunities.Conduct regular follow-ups with dentists and office staff through email, phone calls, and in-person visits to maintain open communication and address any needs or concerns.Provide product guidance and case coordination support, offering tailored recommendations to help clinicians achieve optimal patient outcomes. This may include visiting client offices to educate staff on products and process workflows.Collaborate with lab managers, technicians, and customer service teams to ensure seamless case handling, high-quality service, and strong operational alignment. Address and resolve case-specific questions or escalations as needed.Develop customized account plans aimed at increasing engagement, minimizing churn, and maximizing each account’s revenue potential.Prepare and submit weekly and/or monthly reports as required by management.Manage personal travel arrangements, scheduling, and other administrative responsibilities to maintain efficiency.Document all client interactions, insights, and follow-up actions in the CRM system (HubSpot).
New Business Development – 20%In addition to managing existing accounts, the Customer Success Manager is responsible for identifying, engaging, and converting new dental practices to help drive revenue growth and expand the company’s market presence.Prospect new dental offices using targeted outreach, referrals, research, and networking strategies to build a robust pipeline of potential clients.Qualify leads based on practice type, service requirements, and overall fit with company’s offerings.Conduct in-office meetings or virtual presentations to introduce the company’s products, services, and unique value proposition to potential clients.Support clinicians throughout the onboarding process, including training on case submission and establishing the initial client relationship.Communicate valuable client feedback and market insights to inform product and service improvements internally.Stay informed about industry best practices, emerging technologies, and promotional trends to continuously refine and improve sales strategies.Monitor pipeline progress and maintain accurate data within the CRM system.
Continuing Education (CE) Events & Industry Engagement – 10%The Customer Success Manager participates in continuing education courses and relevant industry events to strengthen client relationships and attract new accounts.Attend CE seminars, trade shows, study clubs, and sponsored events to remain active and visible within the dental community.Build rapport with current clients and nurture new connections with prospective dentists during these events.Represent company professionally, highlighting the lab’s capabilities, commitment to quality, and educational support offered to clients.Collect and diligently follow up on leads generated from event participation.Assist in the coordination of event logistics, preparation of materials, and engagement of attendees as required.Track progress from industry events and maintain accurate records in the CRM system.
Key QualificationsDemonstrated experience in sales and account management within the dental industry.Strong proficiency in MS Office and familiarity with CRM platforms such as HubSpot or Salesforce.Outstanding selling, negotiation, and communication skills.Ability to prioritize tasks, manage time effectively, and maintain organization.A proactive and self-motivated attitude towards achieving sales objectives.Residence in the Greater Vancouver Area.Willingness to travel to the Edmonton area up to once a month.
Nice-to-HavesExperience using HubSpot CRM.Familiarity with business intelligence software to analyse business and customer performance.Experience with intra-oral scanning systems.
Who You ArePassionate about improving customer experiences and driving business growth.Strategic and execution-focused, able to see the big picture while managing details effectively.Comfortable working independently and collaboratively within cross-functional teams.Highly organized and skilled at managing multiple tasks simultaneously.Energetic, curious, and motivated by achieving results.
We are searching for a motivated and results-oriented Customer Success Account Manager to join our vibrant team in Vancouver, BC. The successful candidate will demonstrate a robust background key account management and sales, specifically within the dental industry.
The Customer Success Manager will focus on building and nurturing relationships with dental offices and professionals, actively engaging with these stakeholders to effectively promote our diverse range of products and services. The accounts under management will primarily be located in both British Columbia and Alberta (mostly near Edmonton).
Key Responsibilities
Key Account Management – 70%The primary focus of the Customer Success Manager is to maintain, grow, and deepen relationships with existing dental practice clients, ensuring their satisfaction, retention, and long-term value to the company. This involves a variety of activities designed to foster strong partnerships and drive ongoing success for both the clients and the company.
Analyze account performance by monitoring case volume, product mix, and emerging trends, and proactively identify opportunities for improvement. Respond promptly to system notifications concerning customer issues and opportunities.Conduct regular follow-ups with dentists and office staff through email, phone calls, and in-person visits to maintain open communication and address any needs or concerns.Provide product guidance and case coordination support, offering tailored recommendations to help clinicians achieve optimal patient outcomes. This may include visiting client offices to educate staff on products and process workflows.Collaborate with lab managers, technicians, and customer service teams to ensure seamless case handling, high-quality service, and strong operational alignment. Address and resolve case-specific questions or escalations as needed.Develop customized account plans aimed at increasing engagement, minimizing churn, and maximizing each account’s revenue potential.Prepare and submit weekly and/or monthly reports as required by management.Manage personal travel arrangements, scheduling, and other administrative responsibilities to maintain efficiency.Document all client interactions, insights, and follow-up actions in the CRM system (HubSpot).
New Business Development – 20%In addition to managing existing accounts, the Customer Success Manager is responsible for identifying, engaging, and converting new dental practices to help drive revenue growth and expand the company’s market presence.Prospect new dental offices using targeted outreach, referrals, research, and networking strategies to build a robust pipeline of potential clients.Qualify leads based on practice type, service requirements, and overall fit with company’s offerings.Conduct in-office meetings or virtual presentations to introduce the company’s products, services, and unique value proposition to potential clients.Support clinicians throughout the onboarding process, including training on case submission and establishing the initial client relationship.Communicate valuable client feedback and market insights to inform product and service improvements internally.Stay informed about industry best practices, emerging technologies, and promotional trends to continuously refine and improve sales strategies.Monitor pipeline progress and maintain accurate data within the CRM system.
Continuing Education (CE) Events & Industry Engagement – 10%The Customer Success Manager participates in continuing education courses and relevant industry events to strengthen client relationships and attract new accounts.Attend CE seminars, trade shows, study clubs, and sponsored events to remain active and visible within the dental community.Build rapport with current clients and nurture new connections with prospective dentists during these events.Represent company professionally, highlighting the lab’s capabilities, commitment to quality, and educational support offered to clients.Collect and diligently follow up on leads generated from event participation.Assist in the coordination of event logistics, preparation of materials, and engagement of attendees as required.Track progress from industry events and maintain accurate records in the CRM system.
Key QualificationsDemonstrated experience in sales and account management within the dental industry.Strong proficiency in MS Office and familiarity with CRM platforms such as HubSpot or Salesforce.Outstanding selling, negotiation, and communication skills.Ability to prioritize tasks, manage time effectively, and maintain organization.A proactive and self-motivated attitude towards achieving sales objectives.Residence in the Greater Vancouver Area.Willingness to travel to the Edmonton area up to once a month.
Nice-to-HavesExperience using HubSpot CRM.Familiarity with business intelligence software to analyse business and customer performance.Experience with intra-oral scanning systems.
Who You ArePassionate about improving customer experiences and driving business growth.Strategic and execution-focused, able to see the big picture while managing details effectively.Comfortable working independently and collaboratively within cross-functional teams.Highly organized and skilled at managing multiple tasks simultaneously.Energetic, curious, and motivated by achieving results.
We are searching for a motivated and results-oriented Customer Success Account Manager to join our vibrant team in Vancouver, BC. The successful candidate will demonstrate a robust background key account management and sales, specifically within the dental industry.
The Customer Success Manager will focus on building and nurturing relationships with dental offices and professionals, actively engaging with these stakeholders to effectively promote our diverse range of products and services. The accounts under management will primarily be located in both British Columbia and Alberta (mostly near Edmonton).
Key Responsibilities
Key Account Management - 70% The primary focus of the Customer Success Manager is to maintain, grow, and deepen relationships with existing dental practice clients, ensuring their satisfaction, retention, and long-term value to the company. This involves a variety of activities designed to foster strong partnerships and drive ongoing success for both the clients and the company.
Analyze account performance by monitoring case volume, product mix, and emerging trends, and proactively identify opportunities for improvement. Respond promptly to system notifications concerning customer issues and opportunities. Conduct regular follow-ups with dentists and office staff through email, phone calls, and in-person visits to maintain open communication and address any needs or concerns. Provide product guidance and case coordination support, offering tailored recommendations to help clinicians achieve optimal patient outcomes. This may include visiting client offices to educate staff on products and process workflows. Collaborate with lab managers, technicians, and customer service teams to ensure seamless case handling, high-quality service, and strong operational alignment. Address and resolve case-specific questions or escalations as needed. Develop customized account plans aimed at increasing engagement, minimizing churn, and maximizing each account's revenue potential. Prepare and submit weekly and/or monthly reports as required by management. Manage personal travel arrangements, scheduling, and other administrative responsibilities to maintain efficiency. Document all client interactions, insights, and follow-up actions in the CRM system (HubSpot).
New Business Development - 20% In addition to managing existing accounts, the Customer Success Manager is responsible for identifying, engaging, and converting new dental practices to help drive revenue growth and expand the company's market presence. Prospect new dental offices using targeted outreach, referrals, research, and networking strategies to build a robust pipeline of potential clients. Qualify leads based on practice type, service requirements, and overall fit with company's offerings. Conduct in-office meetings or virtual presentations to introduce the company's products, services, and unique value proposition to potential clients. Support clinicians throughout the onboarding process, including training on case submission and establishing the initial client relationship. Communicate valuable client feedback and market insights to inform product and service improvements internally. Stay informed about industry best practices, emerging technologies, and promotional trends to continuously refine and improve sales strategies. Monitor pipeline progress and maintain accurate data within the CRM system.
Continuing Education (CE) Events & Industry Engagement - 10% The Customer Success Manager participates in continuing education courses and relevant industry events to strengthen client relationships and attract new accounts. Attend CE seminars, trade shows, study clubs, and sponsored events to remain active and visible within the dental community. Build rapport with current clients and nurture new connections with prospective dentists during these events. Represent company professionally, highlighting the lab's capabilities, commitment to quality, and educational support offered to clients. Collect and diligently follow up on leads generated from event participation. Assist in the coordination of event logistics, preparation of materials, and engagement of attendees as required. Track progress from industry events and maintain accurate records in the CRM system.
Key Qualifications Demonstrated experience in sales and account management within the dental industry. Strong proficiency in MS Office and familiarity with CRM platforms such as HubSpot or Salesforce. Outstanding selling, negotiation, and communication skills. Ability to prioritize tasks, manage time effectively, and maintain organization. A proactive and self-motivated attitude towards achieving sales objectives. Residence in the Greater Vancouver Area. Willingness to travel to the Edmonton area up to once a month.
Nice-to-Haves Experience using HubSpot CRM. Familiarity with business intelligence software to analyse business and customer performance. Experience with intra-oral scanning systems.
Who You Are Passionate about improving customer experiences and driving business growth. Strategic and execution-focused, able to see the big picture while managing details effectively. Comfortable working independently and collaboratively within cross-functional teams. Highly organized and skilled at managing multiple tasks simultaneously. Energetic, curious, and motivated by achieving results.
Manager, Performance Marketing & Client Services You will lead a team of Digital Marketing Specialists (paid media) and Account Managers (client services), ensuring excellence in performance, delivery, and client experience. We are seeking a seasoned manager with hands‑on experience leading performance marketing teams in a digital agency environment. You will oversee the execution, operations and performance of a large portfolio of franchisee accounts. This role requires strong leadership, deep paid media expertise, operational excellence, and the ability to develop both people and processes. The ideal candidate for this Hybrid/Remote role should be able to come into the Vaughan office as needed for operations meetings, which could be up to twice a month. Key Responsibilities Lead, coach, and develop a team of Digital Marketing Specialists (Meta + Google) and Account Managers. Conduct weekly 1:1s, performance reviews, QA checks, and skill development plans. Provide day‑to‑day support on escalations, decision‑making, prioritization, and workload distribution. Foster a culture of accountability, collaboration, and continuous improvement. Oversee the delivery of high‑quality service across all assigned franchise groups. Ensure proactive communication, reporting accuracy, and strong performance storytelling. Manage high‑level escalations and key client situations. Support onboarding, new launches, and expansion initiatives. Serve as a positive, team‑first collaborator with strategists, designers, developers, and leadership. Proactively identify risks in projects or communication and remove blockers with internal stakeholders. Maintain accurate notes, deliverables, timelines, and billing across accounts. Guide media strategy across Meta, Google/PMAX, and Programmatic Channels. Review performance dashboards and ensure optimization recommendations are applied. Oversee creative testing, quarterly strategy updates, and ongoing experimentation. Ensure campaigns align with KPIs, budget pacing, and franchise system goals. Ensure team adherence to Asana, SOPs, QA workflows, and agency best practices. Improve operational efficiency across reporting, builds, onboarding, and communication. Partner with senior leadership to enhance agency‑wide systems and processes. Lead capacity planning, resource allocation, and workload balancing. Ability to multitask, prioritize, and perform well under pressure. Bring a growth mindset, self‑awareness, and strong accountability. Key Qualifications 5+ years experience managing performance marketing teams in a digital agency (required). Strong understanding of Meta Ads, Google Ads/PMAX, Programmatic, and multi‑location paid media strategy. Proven track record of leading teams who manage 50–150 paid ads accounts. Excellent communication, leadership, and client‑facing skills. Ability to problem‑solve quickly, manage multiple priorities, and make data‑driven decisions. Advanced analytical skills and highly process‑driven. Experience with franchise or multi‑unit brands is a strong asset. Excellent attention to detail, with a strong understanding of budget constraints and project management. Strong organizational ability to manage multiple clients and projects. Ability to interpret campaign analytics and make data‑driven decisions. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing Marketing Services #J-18808-Ljbffr
A marketing recruitment firm is seeking a Manager for Performance Marketing and Client Services in Vaughan. The candidate will lead a team of Digital Marketing Specialists and Account Managers, focusing on operational excellence and client experience. With at least 5 years' experience in performance marketing, the successful applicant will manage a portfolio of franchisee accounts, ensuring high-quality service and strong communication. This role allows for hybrid work with occasional office visits.
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