About the Role: Fitzrovia is seeking to hire a Manager, Revenue & Data Analytics to drive revenue performance and enhance data-driven decision-making across our residential portfolio. Leveraging a mix of proprietary data, third-party market intelligence, and advanced analytics, this role will develop and execute pricing, concession, and marketing strategies to optimize rent rolls, occupancy, and overall asset value. The role will collaborate closely with cross-functional teams including Asset Management, Marketing, Leasing and Operations to align financial goals with leasing and marketing execution. The ideal candidate will have a strong background and interest in data analytics, with the ability to generate data-driven insights, build sophisticated models, and use advanced analytical tools and technologies to guide strategic decision-making. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to work in-office. This position is being created to support anticipated growth. The salary range for this position is $125,000 - $150,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Key Responsibilities: • Develop and implement comprehensive revenue management strategies across a portfolio of purpose-built rental properties. • Analyze internal leasing, occupancy, and traffic data, alongside third-party market data (i.e. rent comparable, absorption, supply/demand trends) to identify pricing opportunities and risks. • Maintain and refine dynamic pricing and financial models (including scenario and sensitivity analysis) that inform rent setting, concessions, and marketing investment decisions. • Develop dashboards and data visualization tools to communicate performance insights and support executive decision-making • Optimize the balance between asking rents, leasing incentives, and marketing spend to maximize net effective rent and overall property performance. • Provide weekly and monthly revenue reporting and forecasts with actionable insights for internal stakeholders. • Collaborate with the Marketing team to guide marketing budgets and campaign strategies based on property performance, lease-up timelines, and market conditions. • Conduct portfolio-wide performance reviews to identify underperforming assets, emerging opportunities, and cross-property pricing patterns. • Partner with on-site and regional operations teams to ensure execution of pricing and incentive strategies. • Conduct portfolio-wide performance reviews to identify underperforming assets, emerging opportunities, and cross-property pricing patterns. • Stay abreast of industry trends and emerging tools in pricing, demand forecasting, and multifamily analytics. • Conduct thorough analyses of market trends, competitor pricing, and customer behavior to inform pricing decisions. • Develop accurate revenue forecasts and generate regular reports on key performance metrics to support business decisions. • Use predictive analytics and scenario modeling to simulate outcomes under various pricing, occupancy, and market scenarios, improving forward-looking revenue strategies. • Manage and maintain revenue management systems (e.g., Yardi) and proprietary revenue management software, ensuring data accuracy and system integrity. • Analyze marketing spend and other key operating expense line items to identify opportunities for revenue optimization and cost efficiency. • Partner with Business Intelligence (BI) teams to translate data insights into actionable recommendations that drive business growth. • Partner with Development, Design and Investments to help inform design, unit mix, and amenity programming decisions based on rent premiums, absorption trends, and market elasticity data. • Develop and maintain reporting and analytical frameworks to monitor performance, support decision-making, and optimize overall financial outcomes. • Establish best practices for data governance, process automation, and system calibration to improve efficiency, transparency, and repeatability in pricing operations. • Serve as a strategic data advisor to internal stakeholders, helping interpret trends and metrics that influence decisions across all business verticals. Qualifications and Experiences: • Bachelor’s degree in Business, Finance, Economics, Management Science, Statistics, Data or Business Analytics or a related field • Master's degree (MBA, MS in Data Science, MS in Real Estate Finance) is a differentiator for senior roles • Minimum five (5) years of progressive experience in revenue management, pricing strategy, or financial analysis, ideally within multifamily real estate, property management, hospitality, or a related industry • Knowledge of multifamily residential property management operations is considered an asset • Strong analytical and financial modeling skills with proficiency in Excel (macros, pivot tables), SQL (complex query writing, optimization, and troubleshooting across large datasets), and BI tools (e.g., Tableau, Power BI, Looker); experience with at least one programming language — Python or R strongly preferred for data manipulation and statistical analysis • Strong statistical literacy — regression analysis, time series forecasting, correlation, and significance testing; experience with predictive analytics and optimization • Experience with property management software (e.g., Yardi, RealPage, RentCafe) is considered an asset • Ability to troubleshoot revenue-related issues quickly and implement effective solutions • Exceptional ability to interpret data and translate findings into strategic recommendations • Strong analytical and problem-solving abilities with a keen attention to detail • Excellent verbal and written communication skills, with the ability to present complex data clearly • Demonstrated track record of meeting targets and deadlines in challenging environments Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
Senior Property Manager The Senior Property Manager is responsible for maintaining our communities to a create a best-in-class experience, ensuring high level of service at all times. The Senior Property Manager is also responsible for building and motiving high performing teams to maximize the performance of the property. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, this role is on-site full-time, and the successful candidate will be required to work in on-site Monday to Friday. This posting is for an existing vacancy. The salary range for this position is $105,000 - $135,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Responsibilities • Ensuring the seamless operations of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. • Deliver a 5-star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability. • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. • Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. Track and evaluate advertising and all client traffic and monitor online reviews to better understand and improve the customer experience. • Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles. • Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover. • Instilling, maintaining, and modeling the Fitzrovia mission to be a best-in-class property management company. • Manage and maintain all aspects of overall community budget, finances, property performance, and financial metrics • Work with leasing staff to ensure that leasing and marketing goals are being met • Audit residents’ files in accordance with company’s standards • Maintain positive relations with all community vendors, prospects, residents, and team members • Perform any other related duties as required or assigned Supervisory Responsibilities • Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. • Supervise day-to-day operations of entire on-site team, ensuring that all Fitzrovia policies and procedures are being followed. Qualifications and Experiences • High school diploma or equivalent required, post-secondary or bachelor’s degree preferred • Minimum 4 years of property management experience required • 4 years’ experience in financial experience writing and maintaining budgets • Experience in supervisory role, leading and developing teams • Superior communication and customer service skills • Ability to handle multiple priorities and wear many hats • Calm and even-keeled demeanor • Experience multi-tower developments, an asset • Self-motivated, curious, responsive, and result driven • Computer literate, including Microsoft Office Suite • Proficient in Yardi property management software preferred • General office, bookkeeping, and sales skills Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
REGIONAL PROPERTY MANAGER About the Role: The Regional Property Manager is responsible for overseeing all aspects of a residential portfolio in Toronto, including operations, financial performance, tenant relation, and team leadership. This role ensures efficient building operations, an excellent resident experience, and alignment with company policies. The Regional Property Manager will lead and support a team of property management professionals while collaborating closely with Leasing, Marketing, Asset Management and Corporate Operations. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to be on-site full-time. This posting is for an existing vacancy. The salary range for this position is $120,000 to $145,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Responsibilities Operations and Financial Management • Ensuring the seamless operations of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. • Oversee preparation of annual operating plans for each property, collaborating with Property and Asset Management • Prepare and manage operating budgets and long-range capital budgets in partnership with Property Managers, submitting to ownership for approval. • Review monthly operating statements and variance reports, recommending adjustments to maximize revenue and control expenses. • Liase with the Accounting team to ensure accurate financial reporting and compliance with established procedures. • Conduct regular site visits, inspections and suite turnover reviews to ensure timely completion of work orders, readiness of suites and adherence to company standards. • Work collectively with the Facilities Management and CapEx teams on the execution and ongoing management of mixed-use residential, commercial, and office properties. • Guide the overall coordination of shared building systems, capital work, and operational integration across asset types within a dedicated region. Resident Experience & Customer Service • Deliver a 5-star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability. • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. Team Leadership • Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles. • Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover. • Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. • Supervise day-to-day operations of entire on-site team, ensuring that all Fitzrovia policies and procedures are being followed • Instilling, maintaining, and modeling the Fitzrovia mission to be a best-in-class property management company. • Maintain positive relations with all community vendors, prospects, residents, and team members. Administrative and Reporting • Approve invoices and purchase requests within company policy. • Audit residents’ files in accordance with company’s standards • Ensure all sites comply with company policies and identify opportunities to improve processes. Perform any other related duties as required or assigned. Qualifications and Experiences: • Minimum 5 years of management experience in property management or hospitality; residential property management experience an asset. • Strong knowledge of the Residential Tenancies Act, provincial regulations and related legislation • CPM, RPA or related real estate/property management certification an asset • Undergraduate degree in business, hospitality or related field preferred • Proven leadership skills with the ability to coach, motivate and support teams. • Excellent communication skills (verbal and written) and strong conflict resolution ability • Highly organized, detail-oriented, and able to manage competing priorities under pressure. • Proficiency in Microsoft Office and property management software (Yardi experience preferred). • Professional, self-motivated and committed to integrity and continuous growth. Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
About the Role Fitzrovia is seeking to hire a participant in our Property Management Rotational Program. The Property Management Rotational Program is designed to develop future expertise and talent within the Property Management community. The program is expected to take 24 months and involves intensive training with various teams to gain valuable skills and knowledge to kick-start a career in the Property Management industry. Upon completion of the program, the successful participant is expected to transition into a full-time role within Property Management Operations or Leasing. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to work on-site full-time. This position is being created to support anticipated growth. The salary for this position starts at $23.50 per hour in the Concierge rotation, $55,000 in the Leasing rotation, and $60,000 in the Property Administration rotation. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Rotations Concierge The Participant assumes a Concierge role to learn the role and the business. The Concierge acts as a brand ambassador, developing and maintaining a positive company image by efficiently interacting with all owners, residents, prospective residents, guests, and vendors. Concierge team members are critical to the tenant experience by providing exceptional knowledge and service. They are the face of the property and promote a sense of community with residents, employees and guests. Property Administration The Participant focuses on learning and executing the basic responsibilities associated with Property Management, including tenant communications, accounts receivable, accounts payable, budgeting. Leasing The Participant focuses on learning and executing the basic responsibilities associated with the lease-up of a property. The Leasing Assistant executes the onsite leasing functions and sales efforts of an apartment community, attaining leasing goals while building rapport with prospects and residents. The Leasing Assistant is responsible for providing exceptional service to community residents, future residents, vendors, and the corporate management team. The Leasing Assistant also takes an active role in the external marketing and advertising of vacancies. Qualifications and Experiences • Bachelor’s degree or Diploma in business, real estate, business, hospitality & tourism, or a related discipline • Maximum two (2) years’ work experience in customer service or real estate, preference will be given to candidates with relevant internship experience • Must have graduated from an undergraduate program within the last twelve (12) months • Superior communication and customer service skills; must be confident presenting and speaking with our tenants, teams, and senior management • Must demonstrate leadership potential (for example, leading group projects, leadership roles in associations and clubs, volunteerism, peer mentoring) • Possess a true passion for the residential real estate industry, property management, and hospitality as a career • Professional demeanor and approach • A hard worker with an entrepreneurial spirit, who is willing to go above and beyond to get the job done and ensure amazing products and services for our residents • Minimum travel required to attend training sessions or facilitate market research activities Why Fitzrovia Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
About the Role The Manager, People & Culture acts as a trusted partner to an assigned portfolio, responsible for delivering end-to-end human resources support including employee relations, talent acquisition, and employee experience initiatives in a hands-on, high-impact environment. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to work in-office full-time and will visit our Toronto properties frequently (25% of their time). This position has been created to support anticipated growth. The salary range for this position is $105,000 – $125,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Key Responsibilities: Employee Relations & Talent Programs • Act as the lead People & Culture partner for an assigned portfolio, building trusted relationships through regular on-site presence and proactive engagement. • Provide strategic employee relations guidance on matters including promotions, transfers, investigations, performance management, and terminations. • Ensure compliance with employment legislation and organizational standards by developing and interpreting People & Culture policies and advising leaders on best practices to mitigate risk and drive consistency. • Lead and coordinate employee terminations and exit processes, ensuring compliant, well-documented, and thoughtful communication. • Manage leaves of absence and workplace accommodations, including return-to-work planning, ensuring compliance and a supportive employee experience. • Lead engagement survey analysis and portfolio-level action planning, identifying trends and driving measurable improvements. • Design and deliver training initiatives to strengthen leadership capability, compliance, and employee experience. • Lead the development, implementation, and continuous improvement of People & Culture programs in collaboration with cross-functional partners to drive engagement and business impact. • Co-Chair at least one Fitzrovia committee (e.g., Health & Safety, DEI, Wellness), leading initiatives that support employee experience and organizational priorities. Recruitment & Onboarding • Lead full-cycle recruitment for assigned roles within the portfolio, partnering closely with hiring leaders to define workforce needs and hiring strategies. • Prepare and present employment offers, including drafting offer letters and coordinating pre-employment requirements. • Manage candidate communication to ensure a positive experience throughout the recruitment process. • In collaboration with other members of the People & Culture, Information Technology and Corporate Operations teams, execute a seamless onboarding experience that sets new hires up for early success. • Deliver New Hire Orientation to new hires on a rotational basis (typically 1-2 times per month). • Monitor and track recruitment, onboarding and offboarding feedback trends and recommend improvements to enhance retention and engagement. Performance Management • Support Fitzrovia’s Performance Management program, including 90-day reviews, mid-year reviews, career conversations, year-end performance reviews, and 360 reviews. • Partner with managers on performance management initiatives, including feedback conversations and performance improvement plans. • Support succession planning and career development initiatives for high-performing and high-potential team members. Team Leadership • May provide oversight, coaching and mentorship to one or more team members. • Act as a brand ambassador for Fitzrovia by being a positive influence and presence in all interactions with colleagues, candidates and industry stakeholders. Qualifications and Experiences: • Bachelors degree in Business, Organizational Development, Human Resources or related field is required. • Minimum 5 years experience working in an HR and recruitment capacity. • Minimum 1-2 years experience in a management capacity. • Previous real estate, construction, property management and/or business partner experience an asset. • CHRP or CHRL an asset. • Experience with LinkedIn Recruiter, ADP, and Lattice considered an asset. • Strong working knowledge of provincial employment and labour legislation. • Proven experience / ability to interview and select candidates for a variety of positions. • Strong interpersonal capabilities with a track record of working collaboratively with others to deliver results. • Strong written and verbal communication skills, able to communicate complex information in an easy-to-understand manner to all levels of leadership. • Strong organization, prioritization and work management skills. • Ability to work in a challenging, fast-paced and multi-tasked environment. • Ability to work in a highly confidential environment. • Ability to travel to various properties within the Toronto portfolio on a weekly basis. Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $11 billion of assets under management. We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
About the Role: Fitzrovia is seeking an experienced and motivated Property Administrator to join our dynamic team at a landmark development, Sen̓áḵw, in the Vancouver Market. This role involves supporting the General Manager and Assistant Property Manager with various administrative tasks, including delivering excellent customer service to residents, handling routine admin duties, rent collection, financial reporting, inventory management, and organizing resident events and communications. This position offers a great opportunity for a driven and ambitious professional to advance their career in the real estate sector. Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Led by Nch’ḵay̓ Development Corporation on behalf of the Squamish Nation, Sen̓áḵw brings homes, opportunities, and connection back to a place where our people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, work hard, and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to work on-site full-time. The salary range for this position is $55,000 – 60,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Key Responsibilities: • Provide a 5-star living experience by delivering exceptional customer service to all prospects, residents, and guests. Champion initiatives that strengthen resident satisfaction, elevate brand reputation and Sḵwx̱wú7mesh Úxwumixw values. • Execute daily administrative requests from the regional team, which will include writing memos, drafting correspondence, reviewing documents, printing, and other general administrative responsibilities • Deliver an exceptional living experience by way of excellent customer service to all prospects, residents, and guests • Prepare and distribute correspondence to tenants • Review and record monthly recurring billings • Provide weekly status reports on account receivables • Prepare rental letters as required • Liaise with tenants regarding service matters • Read and understand leases to ensure accurate information is received and maintained • Maintain and update tenant information, including phone numbers, contact names and emergency contact information as changes occur • Ensure all tenants have provided current insurance certificates that are in compliance with the lease agreement • Liaise with tenants and contractors as required or directed • Attend property meetings and provide minutes as required • Oversee uniform orders for the property • Execute on other general and administrative duties as required by the Property Manager and other members of the team to ensure efficient operation of the property Qualifications and Experiences: • Bachelors degree, Diploma or Certificate in Real Estate, Hospitality, Business or related discipline considered an asset • 2-5 years of experience in a customer service or administrative role • Superior customer service skills • Excellent and confident communication, both oral and written • Computer literacy and comfort using / learning new programs and systems. Comfort with Microsoft Office programs is required • Proficiency in Yardi software will be considered an asset • Some flexibility to work evenings and weekends on an ad-hoc basis (i.e.: resident events, emergencies) • Ability to work well under pressure and within tight deadlines • Self-motivated, curious, responsive, and result driven Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $11 billion of assets under management. We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
About the Role: Fitzrovia is seeking to hire a Manager, Resident Events & Experience to join our team. The Manager will develop and lead in the planning and execution of a comprehensive resident events and engagement program for Sen̓áḵw, a landmark development located on the Sḵwx̱wú7mesh (Squamish) land in Vancouver. This role is responsible for curating community-driven programming that reflects the diversity and significance of Sen̓áḵw while fostering meaningful connections among residents. Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Sen̓áḵw brings homes, opportunities, and connection back to a place where Squamish people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong. The Manager, Resident Events & Experience will support the delivery of the day-to-day resident and community experience objectives. Working collaboratively with Operations, Leasing and Squamish Nation partners, this role will help drive strong occupancy, resident satisfaction and long-term retention through thoughtful programming, proactive communication and a consistent on-site presence. This role represents a cornerstone position in Fitzrovia’s Vancouver expansion and offers the opportunity to help build and shape our local operations, culture, and service standards as we establish our presence in Western Canada. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to work on-site full-time. The salary range for this position is $80,000 – $90,000, plus a competitive performance-based annual bonus, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Key Responsibilities: Resident Events & Community Building: • Lead the strategy, planning, and execution of Sen̓áḵw’s resident events program, delivering creative, culturally relevant, and demographic-appropriate experiences • Develop and manage an annual events calendar in collaboration with property and leasing teams and the Sḵwx̱wú7mesh Úxwumixw, including (but not limited to) community events, open houses, and broker events • Foster a strong sense of community by honouring Sen̓áḵw’s longstanding role as a place of gathering for the Sḵwx̱wú7mesh Úxwumixw and all who come together there. • Through meaningful programming, cultural activation, and inclusive community-building initiatives, strengthen relationships among residents, reinforce Sen̓áḵw’s identity and create opportunities that welcome Sḵwx̱wú7mesh People, residents, and the broader public to connect, gather, and contribute to the shared life of this place. Standards, Experience & Continuous Improvement: • Establish and maintain service standards for Sen̓áḵw events, including look, feel, setup guidelines, mood boards, and service documentation. • Review resident satisfaction data, surveys, and feedback to identify trends, create action plans, and continuously enhance the resident experience • Monitor competitor programs and industry trends to ensure best-in-class customer experience delivery. • Participate in weekly Sen̓áḵw team meetings and act as a visible leader in resident hospitality and service excellence Partnerships & Vendor Management: • Build and manage relationships with key partners, vendors, contractors, and suppliers to support high- • quality event execution and programming • Drive community benefit by working with businesses majority owned by a Sḵwx̱wú7mesh person or people Online Reputation & Communications: • Oversee online reviews and listing management for Sen̓áḵw, including Google and social platforms • Develop and execute action plans for negative reviews in collaboration with site teams and marketing • Support marketing initiatives related to online reputation, resident engagement, and prospect communications Training & Service Excellence: • Lead the design and implementation of customer service training strategies aligned with Fitzrovia and Sen̓áḵw’s service vision • Develop tools, programs, and learning initiatives that reinforce service behaviors and hospitality standard • Oversee onboarding training for new team members, ensuring clear understanding of service expectations • Facilitate in-house training sessions and manage third-party training partnerships • Partner with leadership to identify performance gaps and deliver targeted training solutions • This role will operate within the Sen̓áḵw development, a partnership with Nch’ḵay̓ and OPTrust on Squamish Nation land; as such, cultural awareness and respect for Squamish values and community engagement practices are essential. Qualifications and Experiences: • Bachelors degree, Diploma, or Certificate in Business, Hospitality, Real Estate, or related discipline • 5-7 years of experience in hospitality or property management operations • 5-7 years of experience specifically in employee training, including the development and facilitation of training courses and materials • Proven experience developing and implementing new processes, procedures, and standards • Experience with new openings and acquisitions (of hotels, residential or commercial properties) • Track record of providing world-class customer service • Ability to think analytically and analyze resident metrics and reports • Superior communication skills and ability to influence others • Ability to work well under pressure and within tight deadlines • Self-motivated, curious, responsive, and result driven • Strong teamwork, decision & problem-solving, organizational and communication skills • Experience working with First Nations, specifically on reserve land is an asset Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA), Montreal and Vancouver. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. Fitzrovia is honoured to be partnering with the Squamish Nation and Nch'kay to property manage Sen̓áḵw, a world-class community built on Squamish land and shaped by Squamish values. At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
About the Role: Fitzrovia is seeking a highly organized, polished, and service-driven Receptionist & Administrative Assistant to join our Corporate Operations team on a 12-month contract. The successful candidate will oversee front desk operations, ensure the smooth coordination of day-to-day office activities, and provide high-level administrative support for designated departments. As the first point of contact for employees, clients, and visitors, they will set the tone for Fitzrovia’s professional and welcoming environment. In addition to managing reception and administrative functions, this role will ensure consistent service standards and operational efficiency across the corporate office. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. This is a full-time, on-site contract position. Hours are Monday to Friday, 8:30 AM – 5:30 PM (5:00 PM on Fridays), with a 30-minute lunch break. As we are a highly collaborative team, this role is full-time on-site, and the successful candidate will be required to work in the office Monday to Friday. This posting is for an existing vacancy. The salary range for this position is $50,000 - $65,000, based on skills and experience. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Responsibilities: Front Desk Leadership • Act as the first point of contact for Fitzrovia’s Head Office, greeting clients, guests, and employees with warmth and professionalism. • Oversee all front desk operations, ensuring the reception area, meeting rooms, and shared spaces are maintained to a high standard of presentation. • Develop and maintain office procedures and checklists to ensure consistency in daily operations and service delivery. • Partner with the Manager, Corporate Operations & Events, to identify opportunities to enhance the office experience and improve operational processes. Administrative & Operational Support • Answer, screen, and route incoming calls and messages professionally and efficiently. • Manage incoming and outgoing mail, cheques, courier services, and deliveries, ensuring timely and accurate handling. • Track, organize, and maintain office supply inventories and coordinate purchasing through approved vendors (e.g., stationery, printer supplies, office materials). • Support meeting logistics including boardroom bookings, visitor coordination, and general administrative setup. • Assist with document preparation, data entry, filing, and formatting of correspondence and presentations. • Support internal communications and assist in coordinating company-wide programs or training sessions. • Support finance, legal & asset management teams with administrative duties • Provide back-up support to Executive Assistants and the Corporate Operations team as required. Leadership & Team Collaboration • Serve as a role model for professionalism, attention to detail, and service excellence within the administrative team. • Collaborate with the Corporate Operations team to streamline processes, improve efficiency, and maintain high standards of office management. • Act as a liaison between employees and the Corporate Operations team for administrative or facility-related inquiries. • Provide back-up support to Executive Assistants when required Qualifications and Experience: • College or university diploma preferred. • Minimum 3–5 years of experience in a receptionist or administrative role • Strong interpersonal and communication skills, with a professional and approachable demeanor. • Highly organized and detail-oriented, with strong time management and multitasking abilities. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). • Proven ability to handle sensitive information with discretion and professionalism. • A proactive, flexible, and collaborative attitude with a focus on delivering exceptional internal service. Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
Maintenance Technician About the Role: Fitzrovia is seeking an experienced and motivated Maintenance Technician to join our dynamic team and manage a landmark development, Sen̓áḵw, in the Vancouver Market. The Maintenance Technician is a key member of the Fitzrovia team, responsible for responding to residents' service needs and ensuring our luxury apartment communities maintain the highest standards of quality and safety. This role is essential in delivering superior customer service, ensuring smooth move-ins, maintaining resident satisfaction, and addressing service requests promptly and professionally. Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Led by Nch’ḵay̓ Development Corporation on behalf of the Squamish Nation, Sen̓áḵw brings homes, opportunities, and connection back to a place where our people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong. This position offers an excellent opportunity for a driven professional eager to advance their career in Property Management. Our organization values innovation and entrepreneurship, making this role ideal for a candidate who is ready to take on diverse responsibilities and contribute to the continued success of our real estate ventures. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to work on-site full-time. The regular work schedule for this role will be Tuesday – Saturday, with Sunday and Monday off. The hourly rate for this position is $27.85. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Responsibilities: • Provide a 5-star living experience by delivering exceptional customer service to all prospects, residents, and guests. Champion initiatives that strengthen resident satisfaction, elevate brand reputation and Sḵwx̱wú7mesh Úxwumixw values • Respond to resident requests promptly and with a professional, positive attitude, ensuring all service needs are met efficiently • Complete, update and maintain work orders through the online portal, ensuring all tasks are completed accurately and within the specified timeframe • Prepare market-ready apartments, including tasks such as painting, carpet cleaning/repair, general repairs, and housekeeping, to ensure a quality living environment for new residents • Maintain grounds, pools/hot tubs, common areas, and dog parks, ensuring they are clean, free of trash and debris, and safe for residents • Update and maintain work orders through the online portal, ensuring all tasks are completed accurately and within the specified timeframe • Assist cleaning staff as need with sanitary and garbage cleanup, contributing to the overall cleanliness and presentation of the property • Conduct regular inspections of property systems and common areas, performing preventative maintenance to avoid larger issues • Perform on-call emergency procedures as required or scheduled by the Maintenance Supervisor, ensuring resident safety and property integrity • Report any maintenance issues that impact the budget, such as life safety concerns, vacant repairs, property damages, and common area needs, to the Property Manager • Stay informed about provincial, local, and federal housing laws, codes, and policies related to property maintenance • Provide exceptional customer service, consistently representing the company in a professional and courteous manner when interacting with residents, coworkers, and the public • Safeguard and maintain all company tools and equipment, ensuring they are in proper working condition Qualifications and Experiences: • High school diploma or equivalent required • Minimum of 1+ years of relevant maintenance experience, preferably in residential, purpose-built rental, or hotel work environments • Proficiency in various maintenance functions, including plumbing, HVAC, electrical, carpentry, appliance repair, and painting. Previous experience in construction, HVAC, and plumbing is preferred • Strong oral and written communication skills are essential for interacting with residents, coworkers, and management, as well as for writing reports and correspondence • Ability to use property management software, online portals, and other digital tools effectively for managing work orders and maintenance tasks • Understanding of the safe use of cleaning agents and equipment, along with knowledge of life safety issues • Ability to read and comprehend documents such as policy manuals and safety guidelines and write routine reports On-Call Expectations: • The Maintenance Technician is expected to be available for on-call duties as scheduled. This includes responding to emergency maintenance requests outside of regular working hours to ensure building and resident safety and comfort Workplace Conditions: • Ability to perform physical tasks, including lifting, bending, and pushing up to 50lbs • Working in both indoor and outdoor environments, sometimes in challenging weather conditions • Working in construction environments during the property's opening phase, with exposure to dust, heat, noise, and other related conditions Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA), Montreal and Vancouver. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. Fitzrovia is honoured to be partnering with the Squamish Nation and Nch'kay to property manage Sen̓áḵw, a world-class community built on Squamish land and shaped by Squamish values. At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
About the Role: Fitzrovia is seeking an experienced and motivated Concierge to join our dynamic team and manage a landmark development, Sen̓áḵw, in the Vancouver Market. The Concierge role plays a crucial role in delivering the high-end luxury experience that defines Fitzrovia properties. As the first point of contact for all residents, guests, and vendors, the Concierge not only ensures smooth daily operations but also acts as a brand ambassador of the property. This role is vital to fostering a welcoming and refined atmosphere, where exceptional service and attention to detail create a sense of community and elevate the resident experience. At Fitzrovia, we seek a proactive and adaptable individual who thrives in a dynamic environment and is passionate about contributing to the luxury real estate industry. Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Led by Nch’ḵay̓ Development Corporation on behalf of the Squamish Nation, Sen̓áḵw brings homes, opportunities, and connection back to a place where our people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong. This position offers an excellent opportunity for a driven professional eager to advance their career in Property Management. Our organization values innovation and entrepreneurship, making this role ideal for a candidate who is ready to take on diverse responsibilities and contribute to the continued success of our real estate ventures. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development. As we are a highly collaborative team, the successful candidate will be required to work on-site full-time. The regular work schedule for this role will be Tuesday – Saturday, with Sunday and Monday off. The hourly rate for this position is $27.85. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance. Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team. Key Responsibilities: • Welcome residents and guests, assist with package pick-ups, address inquiries and concerns, open doors, and maintain the cleanliness of front-of-house areas. • Act as a brand ambassador for Fitzrovia, delivering exceptional client service and maintaining the luxury standards of the property. • Assist in organizing and executing both on-site and off-site resident events, supporting the event planning team to ensure memorable experiences. • Acquire and maintain a broad understanding of the community and surrounding areas, including local amenities and events. • Provide general resident services, such as helping with carrying items, arranging taxis, scheduling reservations, and coordinating event tickets. • Assist with the move-in and move-out processes, ensuring a seamless experience for residents. • Manage the loading bay, oversee vendor check-ins and check-outs, and coordinate resident deliveries and moving trucks. • Assist with leasing tasks as required, contributing to the overall property management efforts. • Build strong relationships with residents, gather and share feedback with property management, and maintain detailed records of resident preferences. • Monitor and assist with amenity reservations, maintain inventory within amenities, and ensure these spaces meet luxury standards. • Alert team members to any security concerns, such as loitering, and ensure front-of-house areas are clean and welcoming. • Attend regular team meetings, proactively communicate with colleagues, and review activity logs at the beginning of each shift to ensure continuity. • Maintain strict confidentiality regarding resident matters and adhere to all property guidelines and standards of performance. • Other duties as assigned. Qualifications and Experiences: • Provide a 5-star living experience by delivering exceptional customer service to all prospects, residents, and guests. Champion initiatives that strengthen resident satisfaction, elevate brand reputation and Sḵwx̱wú7mesh Úxwumixw values • High school diploma or equivalent required; post-secondary education preferred. • 1-3 years of experience in a premier customer service or concierge setting preferred. • Superior oral and written communication skills, with a strong emphasis on customer service • Prior experience in hospitality, administrative roles, or luxury retail is highly desirable. • Proficiency with Microsoft Office and comfort with technology. • Ability to maintain a calm, composed demeanour and a professional appearance at all times, in line with the dress code policy. • Ability to operate effectively in a fast-paced, dynamic environment. Hours of Work: • Concierge team members typically work 40-44 hours per week and must be flexible with shifts and hours. • Operations are 7 days a week between 7 am – 11 pm. Schedules may vary and overtime is occasionally required. Workplace Conditions: • Ability to perform physical tasks, including lifting, bending, and pushing up to 25lbs • Working in construction environments during the property's opening phase, with exposure to dust, heat, noise, and other related conditions Why Fitzrovia: Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA), Montreal and Vancouver. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. Fitzrovia is honoured to be partnering with the Squamish Nation and Nch'kay to property manage Sen̓áḵw, a world-class community built on Squamish land and shaped by Squamish values. At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
