Sr. SAP ECPayroll Configuration Analyst (Virtual, Canada, CA) Summary The Senior SAP ECPayroll Configuration Analyst is responsible for designing, developing, and implementing the EC Payroll cloud solution for Foundever. We are seeking an experienced SAP SuccessFactors Employee Central Payroll Consultant with specialized knowledge in payroll. The ideal candidate will have a deep understanding of payroll processes, compliance requirements, and the ability to implement and support SAP SuccessFactors Payroll solutions. This is a remote role, candidate must be located and eligible to work in Canada. Job Responsibilities Support and configure SAP SuccessFactors Employee Central Payroll solutions for US and Canada Hands on experience in Payroll configuration (schemas, PCRs, Wage Type attributes, Payroll Posting, DRM, GL posting) Analyze SAP PAYROLL business requirements and propose innovative and integrated solutions Troubleshoot and resolve issues as they arise, ensuring timely collaborative solutions Configure, support and optimize key payroll processes, including gross-to-net calculations, tax reporting, garnishments, third-party remittances, year-end activities, and accrual setup Conduct parallel payroll testing, troubleshoot issues, and resolve integration challenges effectively Ability to work independently and as part of a team Environment maintenance and technical enhancements Develop and refine custom operations, rules, and functions as required Maintain system performance and compliance by monitoring and applying support packs timely Communicate progress, risks, and issues clearly to management and stakeholders Collaborate with cross-functional teams to ensure end-to-end payroll process efficiency Demonstrates Logical thinking and problem solving skills along with an ability to collaborate Ability to adapt to evolving processes, tools, and team structure Ability to adhere to processes and guidance and make sound decisions under sometimes ambiguous circumstances Skills and Qualifications Experience with US Canadian payroll business legislation Experience in a minimum of 1 End to End SAP Payroll implementation for each of these phases: requirement gathering, conduct workshops, technical analysis and design, build, training, testing, data migration 3-5 years of hands on independent experience in SAP Payroll configuration SAP SuccessFactors Employee Central Payroll certification Effective written and verbal communication skills in English About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - #LI-MAM #LI-Remote #LI-Canada
CareCoach(R) bilingue - ASG (Virtuel, Nouveau-Brunswick, CA) Titre du poste : CareCoach® bilingue
Présentation du poste :
En tant que CareCoach bilingue, vous mettrez à profit vos compétences interpersonnelles exceptionnelles et votre capacité à travailler sous pression tout en faisant preuve d'empathie et d'écoute active afin d'influencer positivement la santé mentale de vos clients. Relevant directement du responsable de l'équipe CareCoach, votre principale responsabilité sera de fournir un soutien professionnel aux clients par le biais de canaux de communication entrants et sortants. Vous appliquerez des méthodologies basées sur des données probantes pour évaluer les besoins des clients et fournir une assistance sur mesure. L'application de l'approche des soins progressifs (Stepped Care) et de l'approche « un à la fois », ainsi que des techniques telles que l'entretien motivationnel, la thérapie cognitivo--comportementale (TCC), la thérapie narrative et les soins adaptés aux traumatismes, constitueront la pierre angulaire de votre approche.
Dans ce rôle, vous : Assister les clients anglophones et francophones Adapterez chaque interaction aux besoins uniques, à la préparation et aux préférences du client. Dé-escaladerez efficacement les situations de crise tout en gérant plusieurs tâches pour assurer une prestation de services efficace.
Rejoignez notre équipe et embarquez dans un parcours enrichissant, en ayant un impact significatif lors des moments les plus difficiles pour les clients. Avantages de travailler avec nous : Travail à distance : Profitez de la commodité de travailler depuis chez vous, éliminant le stress des trajets et préservant l'environnement. Avantages complets : Notre package inclut une assurance maladie, dentaire, vie et vision, un REER de l'entreprise, des congés payés, un abonnement gratuit à l'assistance routière, un programme d'aide aux employés et un programme de bien-être. Formation pratique : Bénéficiez d'une formation virtuelle dans un format de classe, payée, ainsi que d'une éducation continue spécifique au poste pour développer vos compétences. Communauté solidaire : Collaborez avec des professionnels partageant les mêmes idées et profitez d'une culture qui met en avant l'engagement et reconnaît les contributions des employés. Équipement fourni : Téléphone, casque et ordinateur fournis par nos soins. Rémunération : Le taux horaire pour ce poste est de 26,00 $, avec un supplément de 2,50 $ de l'heure pour les CareCoaches bilingues. Qualifications: Résidence : Vous devez résider actuellement au Canada. Éducation : Diplôme de baccalauréat (ou équivalent) en Services sociaux (par exemple, travail social, counseling, psychologie), ou expérience équivalente incluant une expérience récente et pertinente en counseling. Expérience : Un minimum d'un an d'expérience récente en counseling ou coaching dans un cadre de santé mentale ou de dépendance, démontrant une maîtrise des compétences telles que l'entretien motivationnel, la thérapie cognitivo-comportementale (TCC), les techniques de mise à terre et les pratiques de pleine conscience.
Compétences : Expérience pratique avec les techniques d'entretien motivationnel ou leurs équivalents. Familiarité avec les traitements en santé mentale et dépendance (stades du changement, prévention des rechutes, principes de rétablissement utilisant une approche par soins progressifs).
Atout : Une expérience antérieure en centre d'appels est un précieux complément, ainsi que des certifications telles que le Secourisme en santé mentale, ASIST et San’Yas. Expérience en intervention d'urgence/counseling, y compris la compétence en évaluation des risques et en planification de la sécurité.
Exigences du bureau à domicile : Un bureau dédié et une chaise ergonomique confortable. Accès à un espace de travail calme et privé. Connexion Internet haut débit fiable avec des vitesses de téléchargement et de téléversement constantes (minimum 10 Mbit/s en téléchargement et 5 Mbit/s en téléversement). Un routeur domestique auquel notre équipement fourni peut se connecter directement (Wi-Fi non autorisé). Un destructeur de documents à coupe transversale (micro).
Compétence linguistique : Maîtrise du français et de l'anglais. À propos du Groupe des services d’assistance Assistance Services Group (ASG), une société du groupe Foundever, s’engage à établir des relations positives et durables avec les clients, les employés et les citoyens de nos clients. Nous fournissons des services à l’échelle de l’entreprise répondant aux besoins d’une variété d’industries, notamment l’automobile, les soins de santé, l’assurance et le droit. Mais quel que soit le secteur d’activité, notre objectif reste le même : fournir une assistance et des informations en temps opportun pour les moments qui comptent le plus. Qu’il s’agisse d’un problème de voiture au milieu de nulle part ou de la fièvre d’un enfant au milieu de la nuit, nous sommes fiers d’être là 24 heures sur 24 et 7 jours sur 7 avec une aide rapide, professionnelle et expérimentée. EEO Foundever s’engage à sélectionner, développer et récompenser la meilleure personne pour le poste en fonction des exigences du travail à effectuer et sans égard à la race, l’âge, la couleur, la religion, le sexe, la croyance, l’origine nationale, l’ascendance, la citoyenneté, le handicap/handicap, l’état matrimonial, le statut d’ancien combattant protégé, le statut d’uniforme militaire, l’orientation sexuelle, la grossesse, les informations génétiques, l’identité et l’expression de genre ou toute autre base protégée par la loi fédérale, étatique ou locale. La Société interdit toute forme de discrimination, qu’elle soit à l’égard des Associés, des candidats, des fournisseurs, des clients ou des visiteurs. Cette politique s’applique à toutes les conditions d’emploi, y compris le recrutement, l’embauche, la promotion, la rémunération, les avantages sociaux, la formation, la discipline et le licenciement.
Care Coach Bilingual - ASG 1 (Remote, New Brunswick, CA) Bilingual Care Coach Job Title: Bilingual CareCoach®
Position Overview: As a Bilingual CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach.
In this role, you will: assist English and French speaking clients tailor each interaction to the unique needs, readiness, and preferences of the client. effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery.
Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times. Advantages of Working with Us: Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment. Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program. Hands-On Training: Receive paid, virtual, classroom-style training, along with continuous job-specific education to develop your skills. Supportive Community: Collaborate with like-minded professionals and benefit from a culture that highlights commitment and recognizes associates' contributions. Equipment Provided: Phone, headset and computer are provider by us. Compensation: The hourly rate for this position is $26.00, with an additional $2.50 per hour for bilingual CareCoaches. Qualifications Residence: You must currently reside in Canada. Education: Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience. Experience: A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting, demonstrating proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices.
Skillset: Practical experience with Motivational Interviewing techniques or their equivalent. Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach).
Asset: Previous call center experience is a valuable addition, along with certifications such as Mental Health First Aid, ASIST, and San’Yas Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning. Home Office Requirements: A dedicated desk and comfortable ergonomic chair. Access to a quiet, private workspace Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload) Home router that our supplied equipment can connect to directly (Wi-Fi not permitted) A cross-cut (micro) shredder Language Proficiency: Fluent in both French and English. About Assistance Services Group Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
CareCoach - ASG (Remote, Any Province, CA) CareCoach As a CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach. In this role, you will: tailor each interaction to the unique needs, readiness, and preferences of the client. effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery. Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times. Advantages of Working with Us: Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment. Comprehensive Benefits : Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program. Hands-On Training: Receive paid, virtual, classroom-style training, along with continuous job-specific education to develop your skills. Supportive Community: Collaborate with like-minded professionals and benefit from a culture that highlights commitment and recognizes associates' contributions. Equipment Provided: Phone, headset and computer are provider by us. Compensation: The hourly rate for this position is $26.00 Qualifications Residence: You must currently reside in Canada. Education: Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience. Experience: A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting, demonstrating proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices. Skillset: Practical experience with Motivational Interviewing techniques or their equivalent. Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach) Asset: Previous call center experience is a valuable addition, along with certifications such as Mental Health First Aid, ASIST, and San’Yas Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning. Home Office Requirements: A dedicated desk and comfortable ergonomic chair. Access to a quiet, private workspace Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload) Home router that our supplied equipment can connect to directly (Wi-Fi not permitted) A cross-cut (micro) shredder Language Proficiency: Fluent in English. About Assistance Services Group Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help. EEO EEO Statement Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Site: ASG
Associé(e) saisonnier(ère) au service client technique bilingue (Remote, Province du Québec, CA) Associé(e) saisonnier(ère) au service client technique bilingue Rejoignez notre équipe dynamique chez Foundever, où chaque interaction est une opportunité de faire la différence . Aperçu du poste Pourquoi devriez-vous nous rejoindre 18,90 $/h à 19,00 $/h avec une prime bilingue de 2 $ Pas d'équipement ? Nous fournissons tout cedontvousavezbesoin ! Profitez des avantages de travailler à domicile. Économisez du temps, de l'argent et réduisez le stress. Joignezunecommunauté de soutienaxée sur l'engagement et la reconnaissance. Formation virtuelle pratique, style classe, ainsi que formation continue spécifique au poste. Mobilité interne (84 % de nosresponsablessontpromus de l'intérieur). Ce que nous recherchons Résider au Canada Avoir au moins 18 ans Diplôme d'études secondaires ou équivalent Flexibilité pour travailler divers quarts, y compris les nuits, les soirées et les week-ends Doit être capable de réussir une vérification des antécédents Compétences clés Excellentes compétences en communication verbale et écrite en français et en anglais Capacité à multitâcher et à naviguer entre les écrans efficacement tout en assistant le client Expérience préalable dans le support technique à la clientèle préférée Expérience en comptabilité et en tenue de livres considérée comme un atout Exigences de configuration à domicile Une connexion câblée avec une vitesse Internet de 10,0 Mbps en téléchargement et 5,0 Mbps en upload Un espace calme et sans distractions est essentiel ; la présence vidéo par webcam sera requise pendant la formation et la production À propos de Foundever® Foundever® est un leader mondial dans l'industrie de l'expérience client (CX). Avec 150 000 associés à travers le monde, nous sommes l'équipe derrière les meilleures expériences pour plus de 800 des marques les plus prestigieuses et axées sur le numérique. Nos solutions innovantes en CX, notre technologie et notre expertise sont conçues pour soutenir les besoins opérationnels de nos clients et offrir une expérience sans faille aux clients dans les moments qui comptent. Égalité d'accès à l'emploi Foundever s'engage à sélectionner, développer et récompenser la meilleure personne pour le poste au regard des exigences du travail à réaliser et sans tenir compte de la race, de l'âge, de la couleur, de la religion, du sexe, de la croyance, de l'origine nationale, de l'ascendance, de la citoyenneté, du handicap, de l'état matrimonial, du statut de vétéran protégé, du statut d'uniforme, de l'orientation sexuelle, de la grossesse, de l'information génétique, de l'identité de genre et l'expression ou de toute autre base protégée par la loi fédérale, provinciale ou locale. L'entreprise interdit toute forme de discrimination, qu'elle soit dirigée contre des Associés, des candidats, des fournisseurs, des clients ou des visiteurs. Cette politique s'applique à toutes les conditions d'emploi, y compris le recrutement, l'embauche, la promotion, la rémunération, les avantages, la formation, la discipline et le licenciement.
Seasonal Bilingual Customer Service Associate (Remote, Province of Quebec, CA) Seasonal Bilingual Customer Service Associate Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Job Overview Foundever Canada is hiring French Bilingual Technical Customer Service Associates! Join our dynamic team and provide exceptional, personalized service by guiding Intuit customers using the Intuit QuickBooks application. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team. Why You Should Join Us $18.90/h to $19.00/h with a $2 bilingual premium No equipment? We provide everything you need! Enjoy the benefits of working from home. Save time, money and reduce stress Join a supportive community focused on engagement and recognition Hands-on paid virtual classroom-style training, as well as ongoing job specific training Internal Mobility (93% of our managers are promoted from within) What We Are Looking For Must reside in Canada Must be at least 18 yrs of age Highschool diploma or equivalent The flexibility to work various shifts, including nights, evenings, and weekends Must be able to pass a background check Qualifications Strong verbal and written communication skills in both French and English as you will be assisting both English and French speaking customers Ability to multitask and navigate between screens efficiently while assisting customer Previous technical customer service support preferred Accounting and bookkeeping experience as asset Home Setup Requirements A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed A quiet, distraction-free space is essential; webcam video presence will be required during training and production About Foundever® Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. EEO Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Customer Service Representative - ASG (Remote, New Brunswick, CA) Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference Job Overview As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience. Why You Should Join Us $15 - $18.90/H depending on your province of residence with a $2.50 Bilingual Premium Enjoy the benefits of working from home. Save time, money and reduce stress No equipment? We provide everything you need! Join a supportive community focused on engagement and recognition Hands-on paid virtual classroom-style training, as well as ongoing job specific training Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program What We Are Looking For Must reside in Canada Must be at least 18 yrs of age Highschool diploma or equivalent Must have at least 6 months of working experience in the customer service field The flexibility to work various shifts, including nights, evenings and weekends Key Skills Strong verbal and written communication skills in both French and English Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment Able to navigate multiple systems and have an understanding google maps or similar tools Strong problem-Solving, Empathy, Adaptability and Reliability Home Setup Requirements A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed A quiet, distraction-free space is essential; webcam video presence will be required during training and production About Assistance Services Group Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help. EEO Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Bilingual Customer Service Representative (Remote, New Brunswick, CA) Bilingual Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference Job Overview As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience. Why You Should Join Us 16.10/H with a $2.00 Bilingual Premium NO WEEKENDS! Shifts will be Monday to Friday between the hours of 8:30 AM to 6:30 PM ET Enjoy the benefits of working from home. Save time, money and reduce stress No equipment? We provide everything you need! Join a supportive community focused on engagement and recognition Hands-on paid virtual classroom-style training, as well as ongoing job specific training Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program What We Are Looking For Must reside in Canada Must be at least 18 yrs of age Highschool diploma or equivalent Must have at least three 6 months of working experience in the customer service field The flexibility to work various shifts, including nights, evenings and weekends Key Skills Strong verbal and written communication skills in both French and English will be needed to assist both French and English speaking customers. Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment Able to navigate multiple systems and have an understanding google maps or similar tools Strong problem-Solving, Empathy, Adaptability and Reliability Home Setup Requirements A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed A quiet, distraction-free space is essential; webcam video presence will be required during training and production About Foundever Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Représentant(e) du service à la Clientèle Bilingue (Virtuel, Nouveau-Brunswick, CA) Représentant(e) du service à la Clientèle Bilingue Rejoignez notre équipe dynamique chez Foundever, où chaque interaction est une occasion de faire la différence. Aperçu du poste En tant que représentant(e) du service à la clientèle à temps plein en télétravail, vous serez la voix canadienne de confiance d'une grande marque automobile. Vous offrirez un service exceptionnel aux propriétaires de véhicules en répondant à leurs préoccupations concernant la couverture de garantie, les réparations, les problèmes avec les concessionnaires et les caractéristiques des véhicules. En écoutant calmement, en proposant des solutions efficaces et en prenant les plaintes au sérieux, vous contribuerez à réduire leur stress et à améliorer leur expérience Pourquoi Vous Devriez Nous Rejoindre 16,10 $/h avec une prime bilingue de 2,00 $ AUCUNE FIN DE SEMAINE ! Les quarts de travail seront du lundi au vendredi, entre 8 h 30 et 18 h 30 Profitez des avantages de travailler à domicile. Épargnez du temps, de l'argent et réduisez le stress. Pas de matériel ? Nous vous fournissons tout ce dont vous avez besoin ! Rejoignez une communauté de soutien axée sur l'engagement et la reconnaissance. Formation pratique rémunérée en ligne, ainsi qu’une formation continue spécifique au poste. Avantages complets, y compris assurance médicale, dentaire, vie et vision, cotisation au REER par l’entreprise, programme d’aide aux employés et programme de bien-être. Ce que nous recherchons Doit résider au Canada. Doit avoir au moins 18 ans. Diplôme de secondaire ou équivalent. Doit avoir au moins 6 mois d'expérience de travail dans le domaine du service à la clientèle. La flexibilité pour travailler différents quarts, y compris les nuits, les soirées et les fins de semaine. Compétences clés Solides compétences en communication verbale et écrite en français et en anglais. Compétent dans MS Office 365, MS TEAMS et un environnement Microsoft Windows. Capable de naviguer dans plusieurs systèmes et familiarisé avec Google Maps ou des outils similaires. Solides compétences en résolution de problèmes, empathie, adaptabilité et fiabilité. Exigences Pour l’Installation à Domicile Une connexion câblée avec une vitesse Internet de 10,0 Mbps en téléchargement et 5,0 Mbps en téléversement. Un espace calme et sans distraction est essentiel ; une présence vidéo par webcam sera requise durant la formation et la production. À propos de Foundever® Foundever® est un leader mondial dans l'industrie de l'expérience client (CX). Avec 150 000 associés à travers le monde, nous sommes l'équipe derrière les meilleures expériences pour plus de 800 des marques les plus prestigieuses et axées sur le numérique. Nos solutions innovantes en CX, notre technologie et notre expertise sont conçues pour soutenir les besoins opérationnels de nos clients et offrir une expérience sans faille aux clients dans les moments qui comptent. EEE Foundever s'engage à sélectionner, développer et récompenser la meilleure personne pour le poste en fonction des exigences du travail à effectuer et sans tenir compte de la race, de l'âge, de la couleur, de la religion, du sexe, de la croyance, de l'origine nationale, de l'ascendance, de la citoyenneté, du handicap, de l'état civil, du statut de vétéran protégé, du statut d'uniforme, de l'orientation sexuelle, de la grossesse, de l'information génétique, de l'identité et de l'expression sexuelles, ou de toute autre base protégée par la loi fédérale, étatique ou locale. L'entreprise interdit toute forme de discrimination, qu'elle soit exercée à l'encontre d'associés, de candidats, de vendeurs, de clients ou de visiteurs. Cette politique s'applique à toutes les conditions d'emploi, y compris le recrutement, l'embauche, la promotion, la rémunération, les avantages, la formation, la discipline et le licenciement.
RSC appels entrants 1 (Virtuel, Province de Québec, CA)
