Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is looking for a Café Boulud General Manager who shares our passion for achieving service excellence and infuses enthusiasm into everything they do! Café Boulud is Chef Daniel Boulud’s French brasserie located in the Four Seasons Hotel in Yorkville. The restaurant serves a seasonally-changing menu rooted in French tradition, highlighting both bistro classics and contemporary dishes inspired by Chef Daniel’s family meals in Lyon. With 140 seats in a modern setting, Michelin-starred Chef Daniel Boulud effortlessly pairs the cosmopolitan flavours of Toronto’s diverse cultures with classic and contemporary French dishes. Cafe Boulud is operated in conjunction with a 3rd party, the Dinex Group. Primary responsibilities: Select, train, evaluate, lead, motivate, coach, and discipline employees and managers in the hotel’s restaurants and bar to ensure that established cultural and core standards are met; short & long-range strategic planning for respective outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, group contacts and new patrons. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for our Fine Dining and Lounge Operations, while following and maintaining all local, state, and federal laws relating to alcohol service and consumption. The ability to work closely with the Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menus, wine list options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutions to maximize profit. Preferred qualifications and skills: We are looking for individuals who have an exceptional knowledge of food & beverage, have creativity and flair, and are able to evidence good business acumen, a strong work ethic and people-management skills. Sommelier certification and/or WSET qualifications. Applicants are required to have 8-10 years of experience managing a high-volume restaurant and bar; have an in-depth knowledge of the Toronto restaurant scene, excellent ability to handle high profile customers under pressure and an extremely high level of professionalism. A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required. Some travel may be required for training, conferences and special events. What we offer: Paid time off, including vacation days, management holiday days, and sick days. Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide. Complimentary meals in our employee dining room, OASIS. Complimentary dry cleaning of business attire. Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training. Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program. Employer paid retirement plan with RRSP/TFSA flexibility. We look forward to receiving your application! Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr
time left to apply End Date: April 12, 2025 (30 days left to apply) job requisition id REQ10341192 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. The Senior Web Analyst is accountable for ensuring that our guest facing digital platforms (including our websites and mobile app) adhere to our high standards for performance, accessibility, privacy and other compliance programs. This role is vital in ensuring we remain aligned to both global legislation and internal standards. They enjoy managing a variety of operational topics to ensure that our platforms continue to meet the evolving needs of our guests across the globe. They will collaborate with a cross-functional team consisting of Digital Product Owners, IT Platform Owners, IT Security, Legal, Hotel Operations and third-party vendors. The Senior Web Analyst will also act as a point person for our business teams for operational support from the project stage to the sustaining phase. This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, Platform Experience - Web. This role involves interactions with primarily internal stakeholders at various levels. What You’ll Be Doing Strategy & Planning: Develop and implement a robust compliance strategy that ensures adherence to all relevant standards, including AODA, WCAG (Web Content Accessibility Guidelines), CCPA (California Consumer Privacy Act), and GDPR (General Data Protection Regulation). Plan and execute strategic initiatives to enhance platform performance, aligning with the company’s goals and objectives. Collaborate with leadership to align compliance and performance (e.g. SEO) strategies with overall business objectives. Cultivate a culture of continuous improvement around accessibility, privacy and performance by iteratively improving processes and ensuring long-term sustainability. Partner all relevant policies and procedures to suitable and measurable service level objectives. Lead regular reviews of internal processes and activities to identify and implement opportunities for improvement and efficiencies. Stay ahead of emerging regulations by regularly revisiting policies and upgrading tools. Acquisition & Deployment: Ensure accessibility, privacy & performance considerations are integrated throughout the Agile/CI/CD pipeline and across product development lifecycles. Identify and implement solutions that scale with the organization’s growth, ensuring that compliance efforts expand with increasing complexity and scope and deliver them within budget. Collaborate closely with both business and IT teams to ensure alignment and coherence with overall technology strategy, direction, and priorities. Present proposed operational changes to business, technical and executive stakeholders as necessary, and follow-up on all issues and required modifications. Ensure that external partners and vendors comply with the organization's accessibility and regulatory standards. Identify potential performance risks of new projects and implement mitigation strategies and ensure that documentation is kept up to date as new functionality and technologies are introduced into the digital portfolio. Compliance & Risk Management: Collaborate with subject matter experts including the Legal team to develop new company policies and procedures to support compliance and performance standards. Identify potential risks related to compliance and platform performance and develop strategies to mitigate these risks. Measure adherence to policies and procedures with relevant SLOs and SLAs to support compliance and performance standards. Maintain an escalation process for compliance-related incidents, ensuring timely resolution of any accessibility or regulatory issues. Provide training and support to extended team and other stakeholders on compliance standards and best practices. Maintain accurate records and documentation related to compliance activities, performance metrics, operational procedures, and daily and management reports relevant to compliance and performance activities. Manage relationships, service levels and contracts with technology vendors and partners and service providers to ensure effective operational support, adherence to contract terms and service level agreements. Act effectively as team representative with other teams at Four Seasons. Who You Are Mandatory skillsets: Operational support practices focused on DevOps (CI/CD) and web & mobile performance monitoring technologies. Strong understanding of global privacy laws, compliance standards, and performance management in technology platforms. Deep knowledge of compliance tools (such as OneTrust, TrustArc, ObservePoint, etc.). Familiarity with Amazon Web Services, and application performance monitoring tools. Microsoft Office suite. Ability to quickly learn about new software applications. Preferred experience and knowledge of: Accessibility auditing tools such as SiteImprove. Data privacy tools. Audit and risk management tools. Dynatrace and other application and system monitoring tools. Security tools (Veracode, Trustwave) and best practices. Web development technologies (React, Node.js, etc.). Familiar with Monday.com, JIRA and Confluence. Experience with mobile apps, Salesforce, microservices and service bus solutions. What You Bring 5 to 7 years of related IT Support & Operations and IT Management experience with a focus on operational excellence while ensuring compliance within eCommerce environments (preferably in the hospitality/service industry), including adherence to privacy legislation and accessibility standards such as WCAG. 2 to 5 years of proven leadership in developing and optimizing business & technology processes, with a strong emphasis on accessibility, privacy, and regulatory adherence, driving organizational readiness and minimizing risk. Expert in managing conflicts, timelines, and competing priorities within compliance-focused projects, with the ability to advocate for the importance of strong governance and regulatory alignment across all operational processes. Strong influencing, problem-solving, and negotiation skills, enabling effective collaboration across departments to ensure compliance is maintained while balancing business needs, driving solutions that meet both legal requirements and user accessibility standards. College diploma or university degree in computer science, IT or business administration. Mandatory: Compliance, Privacy, SEO, Performance. This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr
Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted Today time left to apply End Date : March 28, 2025 (7 days left to apply) job requisition id REQ10342065 About Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location : Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. The Director, Sales Planning & Implementation is a strategic and dynamic role designed to support the execution of the sales vision and contribute to the overall growth and success of the organization. Reporting to the Senior Vice President, Sales, the Director, Sales Planning & Implementation will play an integral role in ensuring the smooth and efficient execution of sales strategies and high priority projects, specifically within the Group, Travel Industry, and Business Travel segments across the Worldwide Sales Organization (WSO). This role is crucial in facilitating communication, optimizing process, and coordinating efforts across the WSO in support of the Sales organization’s goals and objectives. What You’ll Be Doing : Strategic Planning & Implementation Works with Sales Leadership to create, prioritize and evolve the annual Sales strategy through collaboration with key stakeholders within the Worldwide Sales and broader Commercial organizations. Monitors and tracks progress of key sales initiatives across the Sales organization, ensuring alignment with business goals. Responsible for analyzing key metrics to track and measure performance and inform data driven decisions optimizing sales strategy, growth objectives and overall performance. Develop and maintain performance dashboards and key performance indicators (KPIs) to monitor sales performance and provide actionable insights to leadership. Identify opportunities for operational improvements and implement processes that enhance the effectiveness of the sales organization. Streamline communication between the WSO and the broader Commercial organization. Help improve sales performance through data-driven insights and process optimization. Provide support to the sales leadership team, preparing reports, presentations and communication materials for internal and external stakeholders. Manage key meetings for the sales leadership team, ensuring effective communication and tracking of action items and decisions. What You Bring : Minimum 10+ years in project management, preferably Sales & Marketing. Bachelor’s Degree or equivalent. Demonstrated experience influencing a broad team on strategic initiatives. In depth knowledge of Sales metrics, segmentation and Revenue Management. Results driven focus with data driven decision making. Strong computer skills in a PC environment, MS Office (Word, PP, Excel, Teams, SharePoint). Exceptional presentation building skills and adept at learning new applications. Key Skills / Who You Are : Leadership : Experience leading cross functional teams and partners, including sales, data, technology. Communication : Strong written and verbal communication skills, to include presentation skills to leadership. Collaboration : Forge strong relationships, build trust with key stakeholders including Marketing, Insights, Revenue Management. Results Driven : Strong Focus on Achieving results and meeting goals. Resilience : Ability to manage stress and pressure in a fast-paced environment. Flexibility : Willingness to adapt to changing priorities and deadlines. Strategic Thinking : Ability to implement and sales strategy aligned with business objectives. Business Analytics : Understanding of data analysis and interpretation to inform commercial marketing decisions. Project Management : Proven ability to manage multiple high-profile projects simultaneously and deliver results on time. Market Understanding : Knowledge of market trends, competitor landscape and customer business needs. Travel : Approximately 15-20% This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. #J-18808-Ljbffr
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Directeur des relations publiques Division : Ventes et Marketing Relève de: Directrice Marketing * En raison des lois locales, nous donnons la priorité aux candidats qui ont l'autorisation de travailler au Canada, et il est essentiel de parler couramment l'anglais et le français, à l'oral comme à l'écrit. L'hôtel Four Seasons Montréal est à la recherche d'une personne qui partage notre passion pour l'excellence et qui cherche à créer une expérience mémorable pour nos employés et nos clients. Nous recherchons une personne qui possède une solide éthique de travail, un haut niveau d'intégrité, un souci de la qualité, une sensibilité culturelle et un sens du service à la clientèle. Sommaire du poste En collaboration avec le Directeur du Marketing, le Directeur des Relations Publiques et de la Communication joue un rôle essentiel dans le développement et l'exécution d'un plan intégré annuel comprenant des stratégies de relations publiques et de communication marketing, qui soutiennent les objectifs commerciaux de l'hôtel. Grâce à une réflexion créative et stratégique ainsi qu’à une exécution efficace, ce poste vise à accroître la notoriété et la visibilité de l'hôtel, de ses offres de restauration, de ses services de bien-être, de ses artisans, ainsi que de ses espaces de réunions et événements, afin de générer du trafic et des revenus. Fonctions essentielles: Relations Publiques et Communication Élaborer un Plan Intégré de Relations Publiques et de Communication tout au long de l'année couvrant tous les piliers de l'hôtel avec des tactiques uniques et réfléchies sur tous les canaux de relations publiques et de communication. Travailler étroitement avec tous les départements et points de vente de l'hôtel pour développer de nouvelles idées d’histoires. Rédiger des communiqués de presse mensuels pour mettre en lumière et communiquer efficacement nos actualités, tout en maintenant un engagement soutenu sur notre salle de presse Four Seasons. Rédiger des biographies et des histoires de lancement pour accroître l'engagement avec le Resort sur la salle de presse Four Seasons. Maintenir une bibliothèque d’images pour garantir la meilleure représentation de la propriété. Identifier des publications cibles internationales, gérer les communications médias, développer de nouvelles connexions, coordonner les visites et interviews de médias pour générer une couverture continue. Lancer des propositions et obtenir des couvertures éditoriales via les opportunités du réseau d'agence de la marque ainsi que les opportunités de communication B2B. Participer à la création d'une série réfléchie de nouvelles expériences culinaires et de destination, soutenant le positionnement de l'hôtel. Contribuer à l'acquisition d'opportunités de collaboration avec des marques alignées dans les domaines de la gastronomie, des boissons, de la mode, du bien-être et du lifestyle. Identifier, proposer et exécuter des participations à des événements locaux et des activations qui atteignent les communautés voisines environnantes. Mettre en œuvre des stratégies RP dans le cadre du Restaurant & Bar Toolkit pour assurer une exposition maximale des points de vente R&B. Animé les réunions départementales de relations publiques et de marketing. Représenter l'équipe des Relations Publiques et de la Communication dans toutes les réunions et opérations de l'hôtel, en veillant à une communication interne efficace et continue. Être actif au sein des comités et associations locales et régionales de relations publiques. Collaborer avec les bureaux de visiteurs et les offices de tourisme locaux pour des opportunités de collaboration et de sensibilisation. Gérer le suivi et les rapports liés aux relations publiques, et créer des présentations de points forts. Avoir une compréhension active du mix commercial du Resort, du profil des consommateurs et des insights. Fournir un plan d'action pour l'amélioration continue du Scorecard Marketing en mettant l'accent sur l'impact RP. Effectuer des benchmarks réguliers avec les principaux concurrents (locaux, nationaux, internationaux) et dans le domaine du luxe (retail, voyages) pour identifier les opportunités d'amélioration de notre position RP. Gestion de la Marque Assurer l’application de l’identité visuelle à travers l’hôtel et ses points de vente. Diriger et gérer la coordination et la création d'articles promotionnels de l'hôtel, de newsletters et de brochures saisonnières. Assister à la production et à la coordination des shootings photo et vidéo. Soutenir les équipes des ventes, banquets et réservations en auditant les supports de vente, en veillant à ce que les messages externes soient alignés avec les lignes directrices de la marque et le positionnement de l'hôtel. Créatif Gérer tout le contenu numérique depuis sa création, y compris les shootings photo/vidéo, jusqu’à son intégration. Identifier des opportunités de collaboration avec des experts de premier plan en Design, Art, Gastronomie, Mode et Bien-être pour enrichir l'expérience client. Développer des collaborations, des partenariats et des programmations pour des événements recherchés, des activations et des offres expérientielles amplifiant l'identité unique de la marque. Piloter et collaborer à la création d’un calendrier lifestyle complet. Utiliser le design et la musique pour transformer les espaces et les expériences clients, adaptées à l'unicité de la propriété. Communiquer la direction lifestyle alignée sur l'ECI de la marque, générant un ROI mesurable à travers la propriété en tant que membre de l'équipe marketing. Comprendre l'importance d'une planification financière solide pour la rentabilité de la propriété. Médias Sociaux Gérer les canaux de médias sociaux de l’Hôtel, du Spa, des Restaurants et Bars en créant du contenu engageant qui reflète l’ADN de la marque, tout en augmentant la taille et l’engagement de l’audience totale. Exécuter une gestion de communauté efficace sur toutes les plateformes de médias sociaux. Surveiller les conversations pertinentes au sujet de l’hôtel, de l’industrie du voyage de luxe et du marché local. Garantir des performances solides pour le contenu des médias sociaux en termes de clarté de la marque et sur le scorecard marketing mensuel, en se concentrant sur l'engagement organique. Exploiter les réseaux sociaux pour amplifier les messages clés. Adopter une approche axée sur les données pour la stratégie des médias sociaux en utilisant des outils de suivi et de reporting. Négocier et coordonner les visites des influenceurs des médias sociaux, tout en élaborant des briefs pour soutenir leurs visites et garantir que leurs attentes sont alignées avec l’esthétique de la marque et de la propriété. Collaborer étroitement avec chaque département pour identifier et produire des opportunités de contenu pour les réseaux sociaux. Coordonner la participation de l’hôtel aux campagnes mondiales de médias sociaux de la marque. Site Web et Digital Superviser et optimiser la présence en ligne et hors ligne de chaque hôtel, y compris le contenu et les images sur les canaux propriétaires de Four Seasons, les partenaires et les sites tiers. Soutenir les partenaires et les agences dans les tactiques de marketing numérique, y compris le SEO, PPC, marketing par email et publicité display. Jouer un rôle clé dans la gestion de la réputation. Réaliser un benchmark digital régulier pour identifier des opportunités d'amélioration. Fonctions Additionnelles Répondre aux situations d'urgence conformément au plan de gestion de crise de l'hôtel. Exécuter d'autres tâches ou projets assignés par le Directeur du Marketing. Qualifications et expérience 5 ans d'expérience ou plus dans un poste de direction des relations publiques et de la communication dans le secteur de l'hôtellerie, des voyages et du tourisme ou au sein d'une marque de luxe. Un style de leadership authentique, engageant et stratégique, basé sur les priorités commerciales identifiées et capable d'encadrer et d'assurer le succès de l'équipe. Des compétences en matière de narration et de création de contenu qui s'alignent sur la stratégie des ventes et du marketing et la renforcent. Des compétences impeccables en matière de communication, de négociation et d'influence. Sens du style et de l'esthétique, avec un grand souci du détail. Vous avez l'esprit d'initiative, de solides compétences en gestion de projet et la capacité d'organiser, de hiérarchiser et de déléguer dans un environnement où tout va très vite. Désir de transformer l'exécution des relations publiques et de maximiser l'impact des relations et des activités. Maîtrise de l'utilisation des réseaux de médias sociaux et des outils de surveillance connexes. Capacité à créer des événements dignes d'intérêt, à développer des idées d'articles et à suivre les pistes de présentation. Diplôme d'études supérieures en communication/journalisme/relations publiques/marketing très apprécié. Quels sont les avantages pour vous ? Une couverture médicale étendue (soins dentaires, soins de la vue, assurance vie, RMT, médicaments sur ordonnance, etc.) Des réductions dans notre restaurant MARCUS et notre spa 5 étoiles. Journées et événements de reconnaissance à thème pour les employés, tels que l'employé du mois, les célébrations d'étapes de service, les événements d'anniversaire, et plus encore ! Repas gratuit par poste dans notre salle à manger pour employés (Café 1440). Plan de retraite avec contribution de l'employeur. Congés payés comprenant des jours de maladie, des jours de vacances et deux jours fériés supplémentaires par an. D'excellentes possibilités de formation, de développement et de mobilité. Programme de voyage pour les employés, comprenant des séjours gratuits à Four Seasons dans le monde entier (selon la durée du service et sous réserve de disponibilité). Et bien plus encore ! La liste des tâches précisées ci-dessus n'est pas exhaustive, votre fonction nécessitera une adaptation constante à des situations de forte activité et une gestion spécifique des relations avec la clientèle. Notre organisation est un employeur conscient de l'équité professionnelle et s'engage à recruter une main-d'œuvre diversifiée et à maintenir une culture inclusive. L'utilisation du masculin n'est utilisée que dans le but d'alléger le texte. Nous ne pratiquons aucune discrimination fondée sur le sexe, l'origine ethnique, la religion, l'orientation sexuelle, l'âge, le handicap ou toute autre base protégée par la loi provinciale ou fédérale. #J-18808-Ljbffr
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location : A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is looking for a Café Boulud General Manager who shares our passion for achieving service excellence and infuses enthusiasm into everything they do! Café Boulud is Chef Daniel Boulud’s French brasserie located in the Four Seasons Hotel in Yorkville. The restaurant serves a seasonally-changing menu rooted in French tradition, highlighting both bistro classics and contemporary dishes inspired by Chef Daniel’s family meals in Lyon. With 140 seats in a modern setting, Michelin-starred Chef Daniel Boulud effortlessly pairs the cosmopolitan flavours of Toronto’s diverse cultures with classic and contemporary French dishes. Cafe Boulud is operated in conjunction with a 3rd party, the Dinex Group. Primary responsibilities : Select, train, evaluate, lead, motivate, coach, and discipline employees and managers in the hotel’s restaurants and bar to ensure that established cultural and core standards are met; short & long-range strategic planning for respective outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, group contacts and new patrons. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for our Fine Dining and Lounge Operations, while following and maintaining all local, state, and federal laws relating to alcohol service and consumption. The ability to work closely with the Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menus, wine list options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutions to maximize profit. Preferred qualifications and skills : We are looking for individuals who have an exceptional knowledge of food & beverage, have creativity and flair, and are able to evidence good business acumen, a strong work ethic and people-management skills. Sommelier certification and / or WSET qualifications. Applicants are required to have 8-10 years of experience managing a high-volume restaurant and bar; have an in-depth knowledge of the Toronto restaurant scene, excellent ability to handle high profile customers under pressure and an extremely high level of professionalism. A college degree preferably specializing in hotel / restaurant management or business administration, or equivalent experience is required. Some travel may be required for training, conferences and special events. What we offer : Paid time off, including vacation days, management holiday days, and sick days. Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide. Complimentary meals in our employee dining room, OASIS. Complimentary dry cleaning of business attire. Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training. Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program. Employer paid retirement plan with RRSP / TFSA flexibility. We look forward to receiving your application! Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr
