We’re looking for motivated, engaged people to help make everyone’s journeys better. Main Duties and Responsibilities Monitors quality improvement projects Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification Monitors corrective action system In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues Plays a key role in developing a comprehensive quality program In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation Drives prevention vs. detection of defects Coordinates actions to prevent the occurrences of nonconformities Maintains customer compliance resolution Responsible for the maintenance of key performance metrics for the Quality organization Controls Food safety and Quality of processing and manufacturing within the business Supports customer audits, government audits to meet compliance Verifies and ensures company policies and procedures are followed Ensures quality specifications and requirements are followed and met Develops Standard Operating Procedures Responsible for safety, quality and compliance to customer specification Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions Qualifications Education College degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management Work Experience Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred Experience working in the airline industry would be an asset Job Skills Minimum skill requirements: Intermediate level Microsoft office tool skills (Excel, Word) Knowledge of quality auditing, inspection methods Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Excellent reading, writing, and oral communication skills Preferred skills Excellent analytical skills Basic statistics calculation, and/or mathematical comprehension Project management skills Knowledge of Public Health regulations HACCP certified and/or Food Safety training a plus Basic lean, six sigma knowledge, and/or continuous improvement understanding a plus If you want to be part of a team that helps make travel and culinarymemories, join us! #J-18808-Ljbffr
Overview We’re looking for motivated, engaged people to help make everyone’s journeys better. Responsibilities Drive a culture of prevention and excellence by using data and metrics to identify potential risks, track performance, and implement proactive measures to reduce defects and non-compliance in your assigned region. Drive the successful attainment of assigned regional quality and food safety goals, objectives, and key performance indicators to align with organizational priorities and regulatory standards. Monitor, analyze, and communicate food safety and quality trends, compliance metrics, and improvement opportunities to internal and external stakeholders. Partner with operational units and corporate team to integrate sustainable and scalable quality and food safety solutions into daily workflows and long-term planning. Collaborate with cross-functional teams, including Corporate Quality and Food Safety, HR, Operations, Procurement, and Customer Service, to identify and mitigate potential food safety and quality risks. Ensure compliance with all applicable local, state/provincial, and federal food safety regulations (e.g., FDA, USDA, HACCP, PHAC) and company standards. Oversee the timely investigation of food safety or quality-related issues from your assigned region, support root cause analyses, review PDCA process and corrective and preventive actions to address non-conformities effectively and verify effectiveness of action plans. Oversee the execution and milestones of key initiatives and special projects aimed at enhancing food safety and quality systems, such as HACCP plans, allergen management, and supplier quality assurance. Provide technical expertise and operational support to unit leaders to address quality and food safety challenges and ensure adherence to company standards. Provide strategic leadership and guidance to Quality and Food Safety managers and/or representatives, through mentorship, coaching, and development programs. Qualifications Bachelor’s degree in food safety, quality management, or a related field. Relevant and extensive work experience may substitute for the degree requirement. 5+ years of food manufacturing, ingredient manufacturing, or similar regulated manufacturing experience in quality and food safety. Airline and/or food industry experience preferred. A proven track record of successful results. Proven experience in field implementation of food safety and quality processes aligned with ISO standards. Certifications in food safety or quality management desired but not required. Working knowledge of Microsoft Office applications. Strong knowledge of Food Safety and Quality standards. Lead Auditor certification in GFSI or similar quality standards preferred. Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods, and quality auditing. Technical understanding of airline-specific specification requirements, systems, and tools related to catering operations. Basic lean, Six Sigma knowledge, and continuous improvement understanding is a plus. If you want to be part of a team that helps make travel and culinary memories, join us! #J-18808-Ljbffr
A leading global airline catering company in Mississauga is looking for a Quality and Food Safety Manager. This role emphasizes driving food safety and quality initiatives, ensuring compliance with regulations, and mentoring team members. The ideal candidate has a background in food safety or quality management, with at least 5 years of relevant experience, particularly in regulated industries. Join us to enhance food safety standards and ensure excellence in catering operations.
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Main Duties and Responsibilities : Monitors quality improvement projects Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification Monitors corrective action system In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues Plays a key role in developing a comprehensive quality program In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation Drives prevention vs. detection of defects Coordinates actions to prevent the occurrences of nonconformities Maintains customer compliance resolution Responsible for the maintenance of key performance metrics for the Quality organization Controls Food safety and Quality of processing and manufacturing within the business Supports customer audits, government audits to meet compliance Verifies and ensures company policies and procedures are followed Ensures quality specifications and requirements are followed and met Develops Standard Operating Procedures Responsible for safety, quality and compliance to customer specification Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions Qualifications Education : College degree in related discipline and knowledge of Food Safety, HACCP and / or Quality Management Work Experience : Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred Experience working in the airline industry would be an asset Job Skills : Minimum skill requirements : Intermediate level Microsoft office tool skills (Excel, Word) Knowledge of quality auditing, inspection methods Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Excellent reading, writing, and oral communication skills Preferred skills : Excellent analytical skills Basic statistics calculation, and / or mathematical comprehension Project management skills Knowledge of Public Health regulations HACCP certified and / or Food Safety training a plus Basic lean, six sigma knowledge, and / or continuous improvement understanding a plus #J-18808-Ljbffr
Main Duties and Responsibilities: Must be available to cover weekends, we are a 24/7 operation Monitors quality improvement projects Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification Monitors corrective action system In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues Plays a key role in developing a comprehensive quality program In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation Drives prevention vs. detection of defects Coordinates actions to prevent the occurrences of nonconformities Maintains customer compliance resolution Responsible for the maintenance of key performance metrics for the Quality organization Controls Food safety and Quality of processing and manufacturing within the business Supports customer audits, government audits to meet compliance Verifies and ensures company policies and procedures are followed Ensures quality specifications and requirements are followed and met Develops Standard Operating Procedures Responsible for safety, quality and compliance to customer specification Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions Qualifications Education: College degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management Work Experience: Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred Experience working in the airline industry would be an asset Job Skills: Minimum skill requirements: Intermediate level Microsoft office tool skills (Excel, Word) Knowledge of quality auditing, inspection methods Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Excellent reading, writing, and oral communication skills Preferred skills: Excellent analytical skills Basic statistics calculation, and/or mathematical comprehension Project management skills Knowledge of Public Health regulations HACCP certified and/or Food Safety training a plus Basic lean, six sigma knowledge, and/or continuous improvement understanding a plus
Main Duties and Responsibilities: Must be available to cover weekends, we are a 24/7 operation Monitors quality improvement projects Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification Monitors corrective action system In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues Plays a key role in developing a comprehensive quality program In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation Drives prevention vs. detection of defects Coordinates actions to prevent the occurrences of nonconformities Maintains customer compliance resolution Responsible for the maintenance of key performance metrics for the Quality organization Controls Food safety and Quality of processing and manufacturing within the business Supports customer audits, government audits to meet compliance Verifies and ensures company policies and procedures are followed Ensures quality specifications and requirements are followed and met Develops Standard Operating Procedures Responsible for safety, quality and compliance to customer specification Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions Qualifications Education: College degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management Work Experience: Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred Experience working in the airline industry would be an asset Job Skills: Minimum skill requirements: Intermediate level Microsoft office tool skills (Excel, Word) Knowledge of quality auditing, inspection methods Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Excellent reading, writing, and oral communication skills Preferred skills: Excellent analytical skills Basic statistics calculation, and/or mathematical comprehension Project management skills Knowledge of Public Health regulations HACCP certified and/or Food Safety training a plus Basic lean, six sigma knowledge, and/or continuous improvement understanding a plus
Job Summary: Reporting to the General Manager, The Quality and Food Safety Manager will be responsible for leading unit compliance with all Quality and Food Safety SOPs, customer and regulatory requirements at their assigned location. This role plays a key part in maintaining product integrity and regulatory readiness by overseeing quality systems, conducting internal audits, and supporting continuous improvement initiatives. The QFS manager will also provide informed feedback and strategic recommendations on existing and proposed processes to both local operations and corporate leadership. Main Duties and Responsibilities: Executes and maintains food safety procedures in accordance with the unit HACCP plan and the North American Food Safety Management System. Leads all quality assurance (QA) and food/product safety initiatives, including but not limited to external audits, document control, traceability, mock recall exercises, and risk trend analysis. Actively leads the food safety team to promote a strong food safety and quality culture within the Dorval Unit. Serves as the primary contact for regulatory bodies (e.g., CFIA, FDA) and key customers on matters related to quality and food safety, including audits, compliance inquiries, and certifications. Develops and implements comprehensive quality systems and measures their effectiveness through verification of activities, controls, and preventive measures. Develops and maintains key performance metrics related to food safety and quality. Continuously improves unit procedures to monitor and ensure conformance to specifications across the end-to-end process. Leads cross-functional teams in the thorough execution of internal audits focused on food safety and quality systems. Ensures timely reporting of incidents, conducts root cause analyses, and implements effective corrective actions. Leads investigations of product defects, alleged foodborne illness, foreign objects, or other quality concerns; escalates to corporate teams as needed and responds to customers in a timely and professional manner. Maintains and manages the corrective and preventive action (CAPA) system; facilitates CAPA activities in collaboration with the leadership team. Reviews HACCP and food safety records to ensure accuracy, completeness, and compliance with corporate procedures. Educates, trains, and communicates with unit staff and managers on quality and food safety-related topics to support compliance and continuous improvement. Collaborates with building maintenance and sanitation teams to ensure hygienic conditions that meet all food safety standards and support business needs. Acts as a leader of leaders by building a high-performing team and developing talent across the department. Maintains supplier quality assurance programs related to QA and food safety, including material inspections, shipping and receiving protocols, and supplier audits. Manages all expense and labor costs associated with the Quality and Food Safety (QFS) Department to meet budget targets. Qualifications Education: Bachelor's degree in food science or related field HACCP Certification Food Handler or Food Safety Manager Certification applicable to provincial health requirements Certification or training in GFSI recognized audit schemes (e.g., BRCGS, GSSC 2000, SQF) Knowledge of Canadian Food safety regulations like SFCR, CFIA, PHAC, and SFCA Knowledge of internal auditing principles, internal auditor or lead auditor certification in GFSI scheme preferred Work Experience: • Minimum of 5 years quality assurance experience in a food manufacturing environment • Auditing experience • Proven ability to work with a team in a fast-paced environment • Proven experience in development and implementation of quality and food safety processes Job Skills: Minimum skill requirements: Proven ability to lead cross functional teams and develop direct reports Knowledge of QFS auditing, inspection methods Strong investigation and problem-solving skills to identify root causes and practical solutions Detail-oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interacts well with others, influences all levels of the organization Intermediate level Microsoft Office skills (Excel, Word, Teams, Outlook) Excellent reading, writing, and oral communication skills in English Able to work with little supervision, self-starter You are a change agent and influencer Preferred Skills/Attributes: Data-driven, analytical skills including basic statistics calculation, and/or mathematical comprehension Project management skills Lean Six Sigma knowledge and continuous-improvement oriented Language / Communication Skills: Excellent oral and written communication skills in English Multi-lingual a plusFrench recommended/required for Quebec Job Dimensions Type of Employment: Full-time Work Environment / Requirements of the Job: Regularly stands, bends, lifts and moves intermittently during shifts. Must be to lift, pull, push, and move products, equipment, and supplies daily. Exposure to cooler and freezer temperatures in production areas. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates will be required to go through a criminal background check. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law. Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.
Main Duties and Responsibilities: Monitors quality improvement projects Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification Monitors corrective action system In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues Plays a key role in developing a comprehensive quality program In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation Drives prevention vs. detection of defects Coordinates actions to prevent the occurrences of nonconformities Maintains customer compliance resolution Responsible for the maintenance of key performance metrics for the Quality organization Controls Food safety and Quality of processing and manufacturing within the business Supports customer audits, government audits to meet compliance Verifies and ensures company policies and procedures are followed Ensures quality specifications and requirements are followed and met Develops Standard Operating Procedures Responsible for safety, quality and compliance to customer specification Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions Qualifications Education: College degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management Work Experience: Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred Experience working in the airline industry would be an asset Job Skills: Minimum skill requirements: Intermediate level Microsoft office tool skills (Excel, Word) Knowledge of quality auditing, inspection methods Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Excellent reading, writing, and oral communication skills Preferred skills: Excellent analytical skills Basic statistics calculation, and/or mathematical comprehension Project management skills Knowledge of Public Health regulations HACCP certified and/or Food Safety training a plus Basic lean, six sigma knowledge, and/or continuous improvement understanding a plus
We’re looking for motivated, engaged people to help make everyone’s journeys better. (Contract 6 months) Position Summary: Responsible for mastery of one of four areas of Focus to include (Billing, Reconciliation, Data and Pricing) to ensure the operational effectiveness and excellence of the Account Services Group Business Unit. Assist in the creation of sophisticated and flexible financial models that are responsive to the diverse needs of our airline client base. Please note this is a contract position. Perk at Work: subsidized meals, never make lunch again! casual dress free parking free access to an employee assistance program Essential Duties and Responsibilities: Perform continuous audits to ensure standard, consistent and quality master data in catering systems is valid and correct. Interface with several internal groups, including the buyers and SAP coordinators across multiple kitchens, members of the Business Process Improvement team, Pricing, Billing, and Menu Specification analysts for assigned accounts. Collect and interpret menu specifications for assigned accounts, and research and resolve any discrepancies. Work with JIRA issue reporting and coverage of on call (off hours, weekends approximately 7 weeks). Partnering with your assigned airline Account Executives, Gate Gourmet units, the Pricing and Data management and Collections/Credit Department to identify our common problems and limit their frequency and volume. Working closely with your supervisor, Pricing and Data Analysts and our customers to monitor and interpret any changes to airline specifications ensuring lead times are met upstream. Partner with your supervisor to find new ways to improve our systems and process. ASG Core Competencies Demonstration and or proven success in 2 of the 10 following ASG, job competencies: Analysis and Reporting Business Acumen, Planning and Management Communication and Presentation Champions Diversity & Inclusion Customer Focus and Relationship Building Champion for Change Influencing Information and Technology Proficiency Leadership Problem Solving and Decision Making Work Demands Regular and on-time attendance. Hours regularly exceed 40 hours per week. Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required up to 30 %. Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months. Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required up to 25 %. Education Bachelor's Degree required, from an accredited university or equivalent Desired Work Experience 3 years or more previous demonstrated analyst work experience. Proven experience within an SAP environment. Work experience in an operations or manufacturing environment Work experience in a food production or food service environment Experience working within a cross-functional team Prior training and development experience preferred Job Skills Must be able to demonstrate proficiency in one of four areas of Focus to include (Billing, Reconciliation, Data and Pricing) Must demonstrate and have basic skills in Microsoft Office applications, specifically Word, Excel, and Outlook. Must have solid analytical skills. Display an outstanding work ethic. Must work effectively in a team based environment. Must have the ability and desire to meet required timelines. Strong mathematical aptitude. Communication Skills Ability to communicate well with internal and external customers, verbally and in writing. Certificates, Licenses and Registrations None. Environmental Requirements Regular office environment. Organization Structure Direct Line Manager (Title): 1 (Mgr, Reconciliation or Mgr, ASG Analysis) Dotted Line Manager (Title, if applicable): Number of Direct Reports: N/A Number of Dotted Line Reports: 0 Estimated Total Size of Team: Demonstrated Competencies to be Successful in the Position Thinking - Information search and analysis, problem resolution skills Engaging - understanding others, team leadership, developing people Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively Achieving - delivering business results under pressure, championing performance improvement, customer focus The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates will be required to go through a criminal background check. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law. Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process. If you want to be part of a team that helps make travel and culinarymemories, join us! #J-18808-Ljbffr
We’re looking for motivated, engaged people to help make everyone’s journeys better. We are looking for someone with a passion for Operations Leadership for a position in our Vancouver Flight Kitchen. If you have strong leadership skills and labour planning experience, this is an opportunity to take your career to the next level. Reporting to the General Manager, the Transportation Manager oversees the operations of our Transportation Team which is comprised of over 100 Drivers that work in an extremely time sensitive industry. You will be working with the team to ensure our goals around safety, security, on-time performance, and efficiency are met. We are a 24hr/day, 7 days per week operation. Perks at work: no waiting period for medical or dental benefits RRSP matching subsidized meals free parking free access to an employee assistance program employee discounts to Good Life Fitness, TELUS mobility, Bell Mobility, Rogers, Dell computers Essential Duties and Responsibilities : Responsible for safety, security, quality, and compliance with airline customer & regulatory requirements as well as company policies and procedures Conducts audits to validate above compliance Develops, recommends and implements short- and long-term goals for the Transportation Department Actively engage with Supervisors, Team Leads and front-line employees to drive performance, development & retention and create a team culture within the department Actively works with leadership on process improvements that will benefit the organization Oversees or is personally involved in interviewing, and hiring new employees, performance management, directing the training and development of staff and carrying out corrective action Ensures employees new to job or department receive adequate training including operational procedures, health and safety requirements and Company rules and regulations Ensures employees are managed within the collective agreement Actively Manages labour throughout entire cycle (forecast, plan, execution, follow-up and reporting including vacation scheduling) to ensure operational needs are met and budgets are met or exceeded Fulfills all duties related to Health and Safety including taking an active leadership role in H&S committee Develops action plans to reduce accidents and days lost. (W.C.B.) Supports modified work plans as necessary, communicates plan to supervisors and ensures adherence by both employee and supervisors Ensures all Food Safety related SOPs are followed Investigates and resolves any service deficiency’s and or accidents/incidents involving the Transportation Department and reports out as appropriate in a timely manner Ensures all employee time punch details are accurate and submitted to payroll on a timely basis Responsible to ensure the fleet is maintained to company standards within budget, including regular interior and exterior cleaning Education: Professional qualifications in operations / logistics an asset Work Experience: Must have a minimum of 5 years of Operations Management experience in a fast-paced environment Advanced labour planning experience an asset Previous experience in a highly regulated environment an asset Previous experience managing a large commercial fleet an asset Job Skills : Must have proven strong and effective leadership skills Superior analytical & problem-solving skills Solid PC skills including MS Excel Communication Skills : Excellent communication skills, both written & oral In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates will be required to go through a criminal background check and driver’s abstract check. If you want to be part of a team that helps make travel and culinarymemories, join us! #J-18808-Ljbffr
