A prestigious private club in Ontario is seeking a Chief Operating Officer to oversee daily operations and achieve strategic objectives. The ideal candidate will possess leadership skills, vast experience in private club management, and strong emotional intelligence. You will be responsible for fostering a high-performing culture, enhancing member experience, and ensuring operational excellence across all departments. The position offers a competitive compensation package and an opportunity to lead in a renowned environment. #J-18808-Ljbffr
The National Club, located at 303 Bay Street in the heart of Toronto’s Financial District, is one of Canada’s oldest and most distinguished private city clubs. Founded in 1874, the Club combines a rich heritage with modern facilities, providing an elegant environment that supports both business and social engagement. Members value the Club for its exceptional hospitality, high service standards, and warm, welcoming culture, which together create a trusted setting for connection, professional activity, and leisure. AMENITIES Multiple dining rooms and outlets A rooftop patio and lounge, offering the only outdoor dining terrace on Bay Street Private dining Vibrant wine club with 30,000-bottle wine cellar A fully equipped Business Centre, with ongoing improvements planned Concierge support and service-focused staff Private meeting and function rooms for professional and social needs Updated overnight guest rooms available to members and their guests Reciprocal privileges with select private clubs around the world, supporting member travel and network connectivity POSITION SUMMARY The National Club is seeking an experienced General Manager / Chief Operating Officer to lead all day-to-day operations and uphold the Club’s long-standing commitment to exceptional service. Reporting to the Board of Directors, the General Manager / Chief Operating Officer will ensure that the Club remains a distinguished destination for both business and social engagement, thoughtfully guiding the Club’s ongoing evolution – ensuring it remains relevant to current and future members while respecting its heritage, traditions, and values. The successful candidate will be a visible and approachable leader who builds strong relationships with members, staff, and the Board. This individual will guide all departments, oversee financial and operational performance, support good governance practices, and champion a consistent and elevated member experience. The General Manager / Chief Operating Officer will play a key role in advancing the Club’s strategic priorities, enhancing amenities and services, and fostering a welcoming culture that reflects the heritage and values of The National Club. KEY RESPONSIBILITIES To be successful in this role, the General Manager / Chief Operating Officer will demonstrate leadership excellence across the following core areas. Leadership, Culture, and People Management Build and sustain a positive, productive, and collaborative work environment where staff feel valued, confident, and empowered. Foster strong relationships with employees, members, Board members, and committee chairs, promoting trust, professionalism, and open communication. Address performance concerns constructively, coach staff effectively, and set clear expectations that support accountability and high-quality work. Demonstrate emotional intelligence, empathy, and self-awareness in daily leadership, including the ability to manage disruptive emotions and navigate interpersonal dynamics. Promote inclusive practices and a respectful workplace culture that is free from discrimination and supportive of diverse perspectives. Build and lead a high‑performing, cohesive team by attracting, developing, and retaining top talent, strengthening succession depth, and maintaining low turnover. Member and Guest Experience Champion a service‑oriented environment where member and guest needs are consistently anticipated and exceeded. Reinforce the Club’s culture of hospitality by demonstrating genuine passion for service and setting high standards for the entire team. Develop and implement dining and service strategies that elevate member experience and reflect the Club’s culinary and hospitality priorities. Maintain a visible presence throughout the Club to strengthen relationships, gather feedback, and ensure seamless service delivery. Governance Support and Board Relations Support the Board of Directors and Committees by providing clear, concise, and timely communication on Club operations, initiatives, and governance matters. Ensure alignment with bylaws, governance structures, and the roles and responsibilities of directors, while upholding ethical and transparent decision‑making. Facilitate effective meetings, provide accurate reporting, and offer strategic recommendations that assist the Board in long‑term planning. Strategy, Innovation, and Change Management Lead the development and execution of strategic initiatives that advance the Club’s long‑term vision and reinforce its competitive differentiation. Introduce and champion innovative ideas, technologies, and programs that enhance the member experience and operational effectiveness. Guide organizational change with confidence, address resistance constructively, and support continuous improvement across all departments. Stay informed about emerging trends in the private club industry and ensure the Club adapts appropriately. Operations, Finance and Risk management Oversee all operational departments to ensure efficiency, quality, and consistency in service and facility standards. Manage budgeting, financial planning, and cash flow to support strong fiscal performance and long‑term sustainability. Ensure systems, processes, and reporting structures support effective decision‑making, operational consistency, and disciplined financial oversight across all departments. Apply knowledge of food and beverage organizational structures, labour costs, and operating standards to ensure optimized performance. Ensure compliance with public health requirements, workplace safety standards, and relevant regulations that protect the Club’s members, staff, and assets. Collaborate with legal counsel when necessary to mitigate risks and maintain regulatory compliance. Communication and Relationship Management Communicate effectively with clarity, diplomacy, and professionalism in a wide range of situations. Articulate ideas persuasively and influence others in support of Club goals and priorities. Manage relationships with staff, members, and key stakeholders to strengthen engagement, satisfaction, and long‑term loyalty. Mediate conflicts thoughtfully and ensure fair, ethical outcomes that support the Club’s culture and community expectations. CANDIDATE PROFILE The ideal candidate for the General Manager / Chief Operating Officer role at The National Club is an accomplished hospitality and leadership professional who brings a blend of emotional intelligence, operational expertise, and strategic insight. This individual will excel in a complex, service‑focused environment and demonstrate a deep commitment to delivering exceptional experience. To ensure alignment with this distinctive environment and be the right fit for The National Club, the following qualifications and competencies must be met: Models Hospitality & Service Excellence: Creating a welcoming and exceptional experience for members and guests. Setting high standards for service and ensuring staff are well‑trained and empowered to deliver. Interpersonal Leadership: Building strong relationships with members, staff, and board members. Demonstrating empathy, active listening, and effective communication skills to foster collaboration and address concerns. Displays Emotional Intelligence: Being aware of and managing one's own emotions, while understanding the emotions of others, navigating complex situations and building trust. Club Governance: Understanding the legal and ethical frameworks that guide private club operations, including member rights and responsibilities, board structures, and regulatory compliance. Strategic Management: Developing long‑range plans that consider the club's vision, mission, and competitive landscape. Setting goals, allocating resources, and measuring progress. Leads Change & Supports Innovation: Championing new initiatives that improve the club's operations and member experience. Effectively communicating and managing change processes to gain buy‑in from members and staff. Hospitality Operations at Scale: Demonstrated success leading complex, high‑service hospitality operations with multiple outlets, discerning clientele, and elevated service expectations, within a private club or comparable premium hospitality environment. Education & Credentials Bachelor’s degree in business, hospitality, or a related field required. Extensive senior leadership experience within a private club environment and/or a comparable high‑end hospitality organization (e.g., luxury hotel, premium dining group, or member‑centric hospitality operation) is required. A minimum of 10–15 years of progressive leadership experience in hospitality or club management, including senior executive responsibility, is preferred. Certified Club Management (CCM) designation or other relevant industry designation preferred. COMPENSATION The National Club will offer a competitive compensation package consistent with the scope and expectations of the role. The package will include a market‑competitive base salary, performance‑based incentive opportunities and a comprehensive benefits program. Compensation will be commensurate with the candidate’s experience, qualifications, and alignment with the needs of the Club. The National Club is committed to attracting and retaining top‑tier leadership talent through a fair and competitive compensation structure. The base salary will be in excess of the threshold disclosure amount set out in the Pay Transparency Act Ontario (2026). The search process will be compliant with the Act. #J-18808-Ljbffr
A prestigious private club in Toronto is seeking an experienced General Manager/Chief Operating Officer to lead daily operations. The successful candidate will foster relationships with members and staff while overseeing financial and operational performance. Candidates must have a Bachelor's degree and at least 10 years of leadership experience in hospitality. The role offers competitive compensation and emphasizes exceptional service and strategic innovation. #J-18808-Ljbffr
About the Club Founded in 1894, Hamilton Golf & Country Club in Ancaster, Ontario stands as one of Canada’s oldest and most prestigious private clubs, steeped in more than a century of tradition. Renowned for its world‑class golf and collegial atmosphere, HGCC continues to deliver a world‑class experience for members and guests, blending its storied heritage with modern amenities and a vibrant club culture. Member‑Owned Private Club Core Golf Member Count: 725 Gross Revenue: $12+ million Amenities Golf: 27 full holes plus a nine‑hole par‑27 course Dedicated practice facilities Member‑owned Pro Shop Dining and Events Winter Amenities (incl. golf simulator, winter golf academy, walking trails, dining, and social events) Position Summary The Chief Operating Officer of Hamilton Golf & Country Club is responsible for all day‑to‑day operations and the realization of the Club’s strategic objectives. Reporting directly to the Board of Directors, the COO leads a high‑performing team to deliver an exceptional golf, social, and hospitality experience for members and guests. The COO is expected to be a highly visible and approachable leader who fosters open communication, builds strong relationships with members, staff, and the Board, and ensures operational excellence across all areas of the Club. The COO will also serve as an ambassador for HGCC within the broader golf industry and local community, reinforcing the Club’s reputation as one of Canada’s premier private clubs. Direct reports include the Golf Course Superintendent, Head Golf Professional, F&B Manager, Controller, and other administrative departments. Key Responsibilities Leadership, Culture, and Emotional Intelligence Demonstrate emotional intelligence and self‑awareness in decision‑making and interactions. Address performance issues constructively through coaching and feedback. Serve as a visible, engaged leader who embodies HGCC’s values and sets high standards for operational, cultural, and financial performance. Build and inspire a collaborative leadership team, ensuring clear accountability, succession planning, and staff development. Create a positive, inclusive workplace culture that promotes integrity, respect, and a sense of belonging for members and staff. Member Experience Champion a personalized, high‑touch service culture that upholds Club traditions while enhancing social programming, dining, and golf operations. Ensure course conditions and amenities meet premier standards, protecting the Club’s investment and reputation. Foster strong member relationships through transparent communication and exceptional service. Governance & Board Relations Collaborate with the Board to developing and implementing strategic priorities, providing clear updates and actionable recommendations. Build strong relationships with Board members and committee chairs, fostering a world‑class decision‑making process. Ensure effective club governance by understanding and applying bylaws, board structures, and regulatory compliance and ensuring enforcement. Strategic Management & Innovative Leadership Develop and execute long‑term strategic plans aligned with the Club’s vision and goals. Plan and deliver capital projects on time and within budget, ensuring facilities and programs align with member expectations and long‑term objectives. Leverage data analytics and technology to drive strategic decisions and operational improvements. Operations & Finance Oversee financial operations, including annual and capital budgets, monthly reporting, and compliance with audit and regulatory requirements. Ensure operational excellence across all departments, optimizing processes for efficiency, quality, and cost‑effectiveness while maintaining a premier member experience. Develop and monitor key performance indicators (KPIs) for operations and finance to ensure accountability and continuous improvement. Manage vendor and contract relationships to ensure quality, value, and cost control. Risk & Compliance Maintain robust health and safety policies, conduct annual risk assessments, and ensure compliance with employment standards and government regulations. Proactively manage operational risks and implement safeguards to protect members, staff, and Club assets. Communication & Community Engagement Ensure timely, transparent communication with members, staff, and the Board regarding plans, progress, and key initiatives. Support the HGCC Foundation’s philanthropic initiatives and community partnerships, including the annual Borthwick Memorial Golf Tournament. Represent HGCC within the Ancaster and Hamilton community, strengthening relationships with stakeholders and reinforcing the Club’s reputation as a premier destination. Candidate Profile The Chief Operating Officer is responsible for leading the team to achieve HGCC’s strategic objectives while advancing its culture of excellence, innovation, and community. To ensure alignment with this distinctive environment and be the right fit for Hamilton, the following qualifications and competencies are required: Displays Emotional Intelligence Being aware of and managing one's own emotions, while understanding the emotions of others, navigating complex situations and building trust. Models Hospitality & Service Excellence Creating a welcoming and exceptional experience for members and guests. Setting high standards for service and ensuring staff are well‑trained and empowered to deliver. Interpersonal Leadership Building strong relationships with members, staff, and board members Demonstrating empathy, active listening, and effective communication skills to foster collaboration and address concerns. Club Governance Understanding the legal and ethical frameworks that guide private club operations, including member rights and responsibilities, board structures, and regulatory compliance. Leads Change & Supports Innovation Championing new initiatives that improve the club's operations and member experience. Effectively communicating and managing change processes to gain buy‑in from members and staff. Strategic Management Developing long‑range plans that consider the club's vision, mission, and competitive landscape. Setting goals, allocating resources, and measuring progress. Values & Promotes Diversity Fostering a welcoming and inclusive environment that respects and celebrates the diversity of the membership. Financial Acumen Understanding financial statements, budgeting, cost control, and financial analysis specific to the private club industry. Can use data and analytics to make data driven decisions and recommendations. Education & Credentials Bachelor’s degree in business, hospitality, or a related field required. Extensive private club management experience required. Certified Club Management (CCM) designation or other relevant industry designation preferred. Compensation The Club will offer an attractive year‑round compensation package, commensurate with experience, which will include a competitive base salary, bonus and full benefits. Hamilton strives to be the employer of choice. The base salary will reflect the competitive landscape and be commensurate with the experience, skills and qualifications of the successful candidate. The base salary will be in excess of the threshold disclosure amount set out in the Pay Transparency Act Ontario (2026). The search process will be compliant with the Act. #J-18808-Ljbffr
