T ype de lieu de travail: workLocation
Grainger Canada est le plus grand distributeur de fournitures industrielles au Canada. Fondée en 1889, la société offre à ses clients une large gamme de produits et de services pour assurer le fonctionnement de leurs installations et la sécurité de leurs employés. Grainger offre la plus grande sélection en stock de produits de marque des plus grands fabricants du monde et dessert des clients à travers un réseau de distribution à l'échelle du Canada. Nos 1 600 coéquipiers canadiens et plus de coéquipiers à travers le monde s'engagent à servir nos clients et nos communautés en proposant des solutions exceptionnelles et en offrant le plus haut niveau de service.
Grainger Canada est une filiale de la société américaine W. W. Grainger, Inc. (NYSE : GWW), le premier fournisseur nord-américain d'une large gamme de produits de maintenance, réparation et exploitation (MRE). Grainger est également présent également en Asie, en Europe et en Amérique latine.
Fonction primaire:
Faites partie de notre équipe de ventes internes de classe mondiale couvrant les clients d'un océan à l'autre grâce à notre vaste inventaire, à la gestion des stocks Keepstock, une expérience de commerce électronique personnalisée et à nos succursales locales à travers le Canada.
Le mandat principal est axée sur les petites et moyennes entreprises, misant sur la valeur de vente aux principaux comptes existants tout en favorisant stratégiquement la croissance de leurs portefeuilles. Nous offrons une formation complète dès votre intégration et un soutien continu pour assurer votre réussite.
Capacité à collaborer / travailler de manière inter-fonctionnelle avec nos équipes des ventes commerciales et des comptes nationaux.
Tâches et responsabilités principales: Gérer un portefeuille de comptes de 200 à 300 clients de petites et moyennes tailles, y compris les comptes nationaux et les clients contractuels Développer des plans de vente / élargir les contacts clients qui commercialisent efficacement la proposition de valeur de Grainger pour stimuler une croissance des ventes rentable et maximiser la valeur du portefeuille. Développer et mettre en œuvre des stratégies de pénétration des comptes pour inclure des revues commerciales régulières pour les clients clés afin de maximiser les ventes Démontrer une connaissance des données du marché et mobiliser les ressources nécessaires pour répondre rapidement aux nouveaux développements des comptes clients. Établir les priorités des clients et du marché pour exécuter un plan d'action stratégique pour atteindre les objectifs de vente Planification des appels, exécution d'un processus de vente et utilisation stratégique d'un système de gestion de la relation client. Utiliser le système de gestion des ventes pour comprendre les besoins des clients et présenter une solution rentable pour augmenter les dépenses et la fidélité des clients Documenter, analyser et comprendre l'impact des activités axées sur le client pour augmenter la productivité et les ventes au sein du marché assigné Respect des directives de vente et de tarification de l'entreprise
Formation et expérience préférées: 1 à 3 ans d'expérience en service à la clientèle requis, expérience en vente un atout Une éducation postsecondaire est préférable Capacité d'écoute, de confiance et de exécuter une action/un projet, d'une résolution ou d'une vente avec les clients Articuler clairement les facteurs commerciaux, comprendre les principaux concepts financiers et de coût total de possession à tous les niveaux de l'organisation Sens des affaires autour de la prévision des ventes, de la gestion des opportunités et de la planification client Capacités technologiques et compréhension pour communiquer dans l'environnement commercial actuel, expérience avec Salesforce Capacité à utiliser le processus de vente pour découvrir les objections / préoccupations des clients et déterminer les solutions appropriées Capacité à maintenir un plan d'action jusqu'à ce que les résultats souhaités soient atteints Forte discipline des processus, capacité à aligner les objectifs de planification avec un processus de développement pour augmenter et développer les revenus du marché Connaissance des produits d'entretien, de réparation et de révision, et de leurs applications, un atout Le poste peut vous amener à vous rendre sur les sites de nos clients et exige que vous respectiez les exigences de sécurité conformément à la législation applicable en matière de santé et de sécurité, en ce qui concerne le port d'équipements de protection individuelle (EPI) sur certains sites de clients. Cela peut inclure : un casque de protection, des bottes de sécurité à embout d'acier, une moustache/barbe rasée ou taillée afin de pouvoir porter un masque N95 ajusté ou tout autre EPI requis. Les détails de ces exigences seront fournis au cours de la procédure de recrutement.
Certains clients peuvent avoir des politiques de dépistage d'alcool et de drogues pour les entrepreneurs et les fournisseurs sur site. Il se peut que l'on vous demande de vous soumettre à ces procédures de dépistage du client, comme condition pour être autorisé à travailler sur ces sites.
Récompenses et avantages :
Nos programmes offrent choix et flexibilité pour répondre à vos besoins individuels. Découvrez quelques-uns des avantages qui vous sont offerts par Grainger (peuvent varier en fonction des heures travaillées) : Allocation pour véhicule ou véhicule de société en fonction des besoins du territoire Plans d'assurance-maladie, d'assurance dentaire, d'assurance pour les soins de la vue et d'assurance pour les médicaments Congés rémunérés et 12 jours fériés par an offerts par l'entreprise (selon la province de résidence) Couverture d'assurance-vie, y compris l'assurance-vie du conjoint et des personnes à charge Programme d'aide aux familles des employés pour aider les coéquipiers à résoudre leurs problèmes physiques, émotionnels, mentaux, financiers et autres Un REÉR et un régime de retraite à cotisations déterminées pour vous aider à épargner pour votre avenir financier Programme d'aide aux frais d'adhésion aux programmes éducatifs et professionnels Remises pour les employés, avantages pour les coéquipiers et plus encore! Énoncé DEI
Nous vous encourageons à postuler même si votre expérience ne correspond pas parfaitement à cette offre d'emploi, car vous pourriez être le bon candidat pour ce rôle ou d'autres. Nous aspirons à créer une culture où chacun se sent à l'aise dans son identité, peut apprendre et se développer pour réaliser son plein potentiel, et est reconnu et récompensé pour son impact.
Nous sommes fiers d'être un lieu de travail où règne l'égalité des chances. Tous les candidats sont pris en considération pour un emploi sans distinction de race, de religion, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, d'âge ou de handicap. Si vous avez besoin d'un aménagement raisonnable au cours de la procédure de candidature et de sélection, veuillez nous en informer afin que nous puissions vous apporter l'aide nécessaire.
Une vérification des antécédents est obligatoire pour tous les candidats externes. Les candidats internes font l'objet d'une vérification des antécédents s'ils passent d'un poste sans conduite automobile à un poste avec conduite automobile, ou s'ils passent à un poste de niveau directeur ou plus.
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Work Location Type : Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Summary : Reporting to the Senior Operations Manager this role will teach, coach and drive continuous improvement initiatives focused on improving efficiencies across department functions. This position is also responsible for leadership of a supervisory team, process development and standardization within the department. Job Responsibilities (You Will) : Direct the day-to-day activities of the department, which includes : Ensure Supervisors are aligning labor resources with daily / hourly work volumes Ensure standard processes are documented and consistently followed. Monitor key performance indicators to identify opportunities to improve service quality and team results. Collaborate with cross functional management teams to align best practices across all business groups. Ensure accurate and organized maintenance of training and safety records. Mentor Supervisors in leading team engagement and aligning to Grainger principles. Develop and maintain strong business relationships with external stakeholders and suppliers. Champion and develop leadership skills in the Supervisor team. Lead departmental safety focus, including standardization of safety practices. Education / Experience (You Have) : Listen attentively, and proactively act on ideas to improve individual and cross-departmental performance Move quickly from analysis to action, implementing improvement strategies while ensuring stakeholder needs are met Experience in a fast paced industrial warehouse environment This job requires you to work on the DC floor with constant standing, walking College and / or University in Supply Chain, Quality or Operations, or; High school diploma with 5 years’ leadership experience in a multi-shift operation with large employee populations Financial acumen and experience to support budgeting and forecasting Experience with continuous improvement, process mapping, LEAN and / or Six Sigma methodology and how to develop continuous improvement mindset (Six Sigma Green Belt preferred) Analytics including data mining, report building and presentation Project Management experience and / or education preferred Ability to prioritize multiple projects and requests. Rewards and Benefits : Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked) : Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role. LI-PS #J-18808-Ljbffr
Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Summary The Field Safety Specialist provides Safety & Health expertise to Grainger Customers and Sellers, partnering with District Sales Managers in their defined regions to ensure they are aligned to the right safety and health opportunities and are training their aligned region Sellers on Health and Safety offers, resources, and insights. Job Responsibilities (You Will) Conduct customer needs analysis to determine and understand the customer’s health and safety concerns and align to Grainger Safety & Health solutions. This involves leading customer discussions, identifying customer needs, and determining readiness, focusing on customers who are ready and open to change. Provide tailored solutions that reduce costs or increase efficiency with innovative product or service applications. This involves working with external and internal stakeholders, linking solution features to a customer’s desired outcome, performing cost‑savings analyses, and having value‑based conversations. Seek feedback throughout the process to refine solutions and ensure customer needs are met. Implement solutions by working with internal and external resources to execute implementation plans. Monitor implementation to ensure business needs are being met and identify potential future opportunities with the customer. Guide Grainger Sellers on strategy, coaching, and direction on health and safety opportunities. Educate sellers on key safety offerings and messaging. Maintain expertise through appropriate safety credentials focused on health and safety regulations and industry topics to better educate customers. Expand customer understanding and use of Grainger’s standard product and service capabilities. Education/Experience (You Have) Strong business & safety acumen with the ability to understand financial reporting, to analyze safety business needs, and document safety and health value to customers. 2+ years’ experience in an environment involving safety hazard analysis and assessments. Bilingual (English and French) required. Ability to project manage and drive for results. Experience conducting workplace inspections and analyses to prevent injuries / accident prevention and reduction, engineering controls, ergonomics, and hazmat control to meet compliance standards. Understanding of safety regulations, safety applications, safety violations, safety drivers, safety programs, building a safety culture. Ability to learn and understand the Grainger Selling Process to effectively team and solution sell with Grainger sellers. Ability to build strong networks and to work cross‑functionally. Skilled in the application and use of computer and communications technology. Possession of a valid license and a reliable vehicle. This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel‑toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close‑fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on‑site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. Rewards and Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre‑employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non‑driving role to a driving role. #J-18808-Ljbffr
A leading industrial distributor is seeking an Account Manager in Toronto to drive sales growth and manage customer relationships. The ideal candidate will have at least 2 years of outside sales experience and be proficient with Salesforce CRM. Responsibilities include understanding customer goals, developing penetration strategies, and ensuring customer satisfaction through regular reviews. This role offers a hybrid work model and a competitive benefits package.
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Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Summary Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. Job Responsibilities (You Will) Understand customer goals and remain alert and responsive to changing customer needs Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results. Understand Grainger's Value Proposition by providing solutions to grow profitable sales Develop account penetration strategies to include regular business reviews for essential customers to Education/Experience (You Have) 2+ years of direct outside sales experience (or equivalent inside sales or marketing experience) Sales forecasting opportunity management and customer planning Travel required to each customer within aligned market at least once per month, or more frequently where needed Process discipline, ability to align planning goals with a pipeline development process to grow market revenue Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions High School diploma or GED (Post Secondary education preferred) This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. #LI-KG1 Rewards and Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role. #J-18808-Ljbffr
Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Primary Function: Be part of our world class Inside Sales team covering customers coast to coast through our massive inventory, Keepstock Inventory Management, Effortless e-Commerce experience & our local branches across Canada. Main focus on small-medium businesses, selling value to key existing accounts and strategically growing share of wallet. We offer a robust training when joining and ongoing support to make you successful. Ability to partner/work cross-functionally with our Commercial Sales & National Accounts teams. Principal Duties & Responsibilities: Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers. Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value. Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales. Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business. Establish customer and market priorities to execute a strategic course of action to accomplish sales goals. Call planning, executing a sales process and strategically using a CRM. Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty. Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market. Adherence to company sales and pricing guidelines. Preferred Education & Experience: 1-3 years customer service experience required, sales experience an asset. A post-secondary education is preferred. Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers. Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization. Business acumen around sales forecasting, opportunity management and customer planning. Technological capabilities and understanding to communicate in today’s business environment, Salesforce experience. Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions. Ability to maintain a plan of action until desired results is achieved. Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue. Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset. This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage. Paid time off (PTO) and up to 12 company holidays per year (dependent on home province). Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns. Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future. Educational & Professional Membership Fee Assistance program. Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role. #J-18808-Ljbffr
Work Location Type: Onsite in Caledon, ON As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work‑Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Summary: Under the close direction of the Process Manager, will provide leadership and general supervision to a small population of employees within a specific functional area or a specific process in a high volume, order fulfillment, multi‑shift distribution center. This role supports Process Managers and Operations Managers to help ensure timely accurate product receipt, order fulfillment, and the optimization of resources, processes and building storage maintenance. This role will manage and lead people to ensure compliance with company policies/procedures and continual process improvements. They will drive employee initiatives to create and promote an environment where employees are involved, empowered, and committed to the success of the company, thereby negating the need for third party representation. Job Responsibilities (You Will): Develop an in-depth understanding of the assigned DC processes/functions. Review opportunities for continuous improvement of warehouse and customer service processes. Identify key variables that influence the workflow process. Develop and implement departmental changes enhancing workflow optimization. Effectively lead the department’s employees by creating/sharing a common vision/direction and an understanding of the organization’s strategy. Deliver results in support of the company strategy and expectations; ensure operational excellence within the process they manage. Support their peers in their strive for operational excellence. Ensure compliance with Company, OSHA, DOT, and EPA regulations with particular emphasis on hazardous materials and power industrial equipment requirements. Ensure the handling/shipping of hazardous materials are in compliance with government regulations and Grainger policies. Hire, train, develop, and manage a small staff of employees in non‑exempt positions. Monitor and enhance employees’ individual performance through clearly defined expectations, training, coaching and counseling to achieve required results with regard to productivity, safety, quality, and attendance. Create positive honest dialogue with each employee on his/her performance review. Learn to effectively impose positive corrective action to ensure compliance with DC policies and procedures while ensuring their employees are treated fairly and with respect. Maintain appropriate records for direct reports. Facilitate and/or lead various teams that generate creative employee involvement in the improvement of DC processes and improvement of employee commitment to the success of the DC. Learn how and when to enhance employee commitment through the celebration of individual and group achievements. Must be able to meet departmental expectations to effectively drive results. Education/Experience (You Have): Four-year degree in business, management, logistics, material management or a related field of study with previous management experience is highly preferred or 2‑5 years previous leadership or supervisory experience in a high volume, multi‑shift, order fulfillment distribution center dealing with large employee populations and actively pursuing four‑year undergraduate degree. Demonstrated ability to develop and maintain positive employee relations. Strong interpersonal skills are needed to directly supervise employees in non‑exempt positions. Excellent communication skills both written and oral with the ability to communicate effectively across vertical and horizontal lines. Strong analytical, problem‑solving, and decision‑making skills with the ability to drive results. Ability to operate on tight deadlines with multiple priorities subject to frequent changes. Demonstrated competence in the application and use of P.C. and operating systems. Must be able to interface with a multi‑shift operation and physically frequent all areas of offices, warehouse and external trailer yards. 85% time in warehouse environment, 15% office, customer contact, external yard or trailers. Will be required to change shifts and or hours to meet training requirements. Position requires occasional travel to other DC’s, corporate office, and field locations. Rewards and Benefits: Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre‑employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non‑driving role to a driving role. #J-18808-Ljbffr
Overview Work Location Type: Onsite. As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Summary The Onsite Service Specialist (OSS) assists the local KeepStock team in driving inventory management execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. They assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments. Responsibilities Perform machine break/fix activities for different machines at the customer's site. Implement territory work relating to planning and execution of customer inventory projects. Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process. Cover PTO (Paid Time Off) for On Site Service Representatives (OSR) and will have route-based responsibilities and activities when needed. Handle escalations from OSRs, support implementation of system projects and provide feedback and input to Supervisor on OSR performance. Education/Experience High School diploma or equivalent. 3 years' experience in customer service or warehouse environment. Experience handling various technical and operational issues. Experience coordinating several projects simultaneously. Experience operating in a rapidly changing environment. Excellent verbal and written communication skills. Ability to work independently. Proficiency in Microsoft Office, including Word, Excel, and PowerPoint. Background checks and drug screening may be required (as warranted by company or customer requirements for on-site work and operating equipment). Have and maintain a valid driver's license in province of residence. May be required to use a personal vehicle for transportation with valid insurance that meets Grainger’s standards. Safety and Compliance This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, including wearing PPE (hard hat, steel-toed boots, etc.). Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors; you may be required to submit to such screening procedures as a condition of being permitted on such sites. Rewards and Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn’t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role. #LI-PS #J-18808-Ljbffr
A leading industrial distributor is seeking an Inside Sales professional for a hybrid role located in York Region. You will manage a portfolio of 200-300 small to medium-sized customers, develop sales plans, and enhance customer relations. The ideal candidate has 1-3 years of customer service experience and a relevant post-secondary education. Benefits include flexible medical plans and employee discounts.
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Overview Work Location Type: Remote As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Job Responsibilities (You Will) Conduct customer needs analysis to determine and understand the customer’s health and safety concerns and align to Grainger Safety & Health solutions. This involves leading customer discussions, identifying customer needs, and determining readiness, focusing on customers who are ready and open to change. Provide tailored solutions that reduce costs or increase efficiency with innovative product or service applications. This involves working with external and internal stakeholders, linking solution features to a customer’s desired outcome, performing cost-savings analyses, and having value-based conversations. Seek feedback throughout the process to refine solutions and ensure customer needs are met. Implement solutions by working with internal and external resources to execute implementation plans. Monitor implementation to ensure business needs are being met and identify potential future opportunities with the customer. Guide Grainger Sellers on strategy, coaching, and direction on health and safety opportunities. Educate sellers on key safety offerings and messaging. Maintain expertise through appropriate safety credentials focused on health and safety regulations and industry topics to better educate customers. Expand customer understanding and use of Grainger’s standard product and service capabilities. Education/Experience (You Have) Strong business & safety acumen with the ability to understand financial reporting, to analyze safety business needs, and document safety and health value to customers. 2+ years’ experience in an environment involving safety hazard analysis and assessments. Bilingual (English and French) required. Ability to project manage and drive for results. Experience conducting workplace inspections and analyses to prevent injuries / accident prevention and reduction, engineering controls, ergonomics, and hazmat control to meet compliance standards. Understanding of safety regulations, safety applications, safety violations, safety drivers, safety programs, building a safety culture. Ability to learn and understand the Grainger Selling Process to effectively team and solution sell with Grainger sellers. Ability to build strong networks and to work cross-functionally. Skilled in the application and use of computer and communications technology. Possession of a valid license and a reliable vehicle. This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. Rewards and Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn\u2019t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role. #J-18808-Ljbffr
