Service Administrator
$55,000-$65,000
Who We AreGreener Solutions is a proudly Canadian-owned forward-thinking building performance company specializing in HVAC, plumbing, and smart building integration. We help clients reduce operating costs and carbon impact through high-efficiency mechanical upgrades, system optimization, access to incentives and advanced building automation systems. By combining technical expertise with strategic investment planning, we deliver practical, future-ready solutions that make buildings smarter, more resilient, and more sustainable.
What you will do with Your experience & Our TrainingThis role provides coordination & support of our service department with customers & sub-contractors as well as administrative support in all areas of our business. Managing the service portfolio, including but not limited to:Order entryStatus updatesTracking of open ordersOrder closure tasks Custom reportingTriaging service calls Coordinating site visitsManaging Service \"dispatch\"Managing incoming Tech Support emails, callsAdministrative tasks including scanning, ordering supplies, coordinating team meetings, completing vendor forms etc Prep job supplies for shipment to job sites This role may have a direct report within 1 year
EXPERIENCE & SKILLS REQUIREMENTS3+ years proven experience in customer service Experience in Logistics or Service company would be an assetStrong communication skills both verbal and writtenStrong attention to detail & accuracyGeneral analytical and problem-solving skills Ability to prioritize & meet deadlinesProcess & Solutions drivenAbility to work cross-functionally and communicate effectively with various teamsProficiency computer skills, Microsoft products; Outlook, Word, ExcelKnowledge of Quick Books is an asset but not a requirementKnowledge of Monday.com CRM tool is an asset but not a requirement
What We OfferSalary range of $55,000-$65,000 depending on experienceCompany Holidays & Paid Time OffHSA is $800/yr (prorated based on hire date)Company laptop will be provided Company phone will be providedHybrid work environment for 2d/wk will be considered after probationary period
Service Administrator
$55,000-$65,000
Who We AreGreener Solutions is a proudly Canadian-owned forward-thinking building performance company specializing in HVAC, plumbing, and smart building integration. We help clients reduce operating costs and carbon impact through high-efficiency mechanical upgrades, system optimization, access to incentives and advanced building automation systems. By combining technical expertise with strategic investment planning, we deliver practical, future-ready solutions that make buildings smarter, more resilient, and more sustainable.
What you will do with Your experience & Our TrainingThis role provides coordination & support of our service department with customers & sub-contractors as well as administrative support in all areas of our business. Managing the service portfolio, including but not limited to:Order entryStatus updatesTracking of open ordersOrder closure tasks Custom reportingTriaging service calls Coordinating site visitsManaging Service \"dispatch\"Managing incoming Tech Support emails, callsAdministrative tasks including scanning, ordering supplies, coordinating team meetings, completing vendor forms etc Prep job supplies for shipment to job sites This role may have a direct report within 1 year
EXPERIENCE & SKILLS REQUIREMENTS3+ years proven experience in customer service Experience in Logistics or Service company would be an assetStrong communication skills both verbal and writtenStrong attention to detail & accuracyGeneral analytical and problem-solving skills Ability to prioritize & meet deadlinesProcess & Solutions drivenAbility to work cross-functionally and communicate effectively with various teamsProficiency computer skills, Microsoft products; Outlook, Word, ExcelKnowledge of Quick Books is an asset but not a requirementKnowledge of Monday.com CRM tool is an asset but not a requirement
What We OfferSalary range of $55,000-$65,000 depending on experienceCompany Holidays & Paid Time OffHSA is $800/yr (prorated based on hire date)Company laptop will be provided Company phone will be providedHybrid work environment for 2d/wk will be considered after probationary period
