Overview ResponsibilitiesUnder the direction of the Production Manager, the incumbent assists in the operational functions of the Hard Rock Entertainment Department including set up and tear down of events property wide, performs fabrication, set-up, assembly, and disassembly of all equipment, scenery, wardrobes, instruments and tools necessary for the preparation of professional shows and performances. Assist in day to day operations of department to ensure it functions properly. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Follow Production policies and procedures related to the entertainment department to ensure efficient and effective operations. Assist in implementing event operating plans and for Hard Rock Live. Assemble and disassemble trusses for lighting shows, soft goods, scenery, drops, curtains, etc. Assemble sets and stages, including related light and sound components. Load in prior to shows and performances and loads out following shows and performances equipment, instruments, wardrobe, tools, etc. Repair and maintain lighting, sound, and fly systems, drops, soft goods, stage and stage floor, musical instruments, etc. to avoid delay or cancellation of performances due to malfunctioning equipment. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Promote positive public/employee relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility. QualificationsEDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) High School Diploma or trade school certificate and a minimum of three (3) years of event/ concert production experience performing similar duties required or a combination of education and experience. Physical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Additional DetailsHard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. #J-18808-Ljbffr
Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! ResponsibilitiesDo you have a passion for people and a love for leading teams? This may be the position you have been looking for. You will be responsible for Creating a memorable experience for our patrons by responding to escalated patron issues on the gaming floor, Handling large jackpot payouts, and supervising frontline staff. Assist with the hiring, training, evaluating, recognition, and development of your team. Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures QualificationsPost-secondary education in a relevant field One or more years of experience in a leadership role Strong managerial skills and familiarity with a high-volume, fast paced, shift-work environment A working knowledge of computer software and the ability to learn new software and systems Excellent organizational, interpersonal, analytical, communication, and problem-solving skills The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Physical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Additional DetailsHard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. #J-18808-Ljbffr
Overview Responsibilities Under the direction of the Pastry Sous Chef, the incumbent maintains standards established in the preparation and presentation of food including tasting, presentation, and sanitation. Assists the Pastry Sous Chef and Cook in quality and portion control of product. Must be flexible and able to work all kitchen areas. Promotes positive customer relations; handles guest complaints. Assist other line employees with daily responsibilities. Prepare production in accordance with established standards set by Restaurant Chef. Sees to the proper labeling, rotation, storage temperature and environment required. Strive to eliminate over-production and over-purchasing. Maintain quality inventory control of your production. Ensure that production and storage areas are maintained in accordance with city and state health department codes. Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area responsibility. Qualifications The successful candidate has a passion for the production of fine pastries, such as, but not limited to: classic tart dough, puff pastry, multilayered cakes, bite-sized petit fours, different varieties of breads, and pound cakes. The successful candidate will constantly seek to surprise and delight each and every one of our guests with their creations. At least 2 years of bakery and pastry experience required. Physical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest; however, only those being considered for an interview will be contacted. #J-18808-Ljbffr
Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! Responsibilities The management and oversight of all team members within an assigned section of Table Games, including table assignments, maintaining accurate road maps and attendance records, coaching and training through positive and corrective feedback, monitoring job performance and adherence to department and property policies and procedures The effective operation of an assigned section of Table Games, including opening & closing procedures, headcounts, rundowns, monitoring utilization rates and adjusting table limits accordingly, monitoring player ratings, cash drop and win/loss data, filing reports and investigating anomalies as needed, communicating relevant information to the Shift Manager and contributing to the daily shift report Responsible for pit inventories of sensitive gaming equipment (i.e. cards, dice), for issuing inventory as needed, while maintaining an accurate count at all times Review game spread & staffing levels and recommend changes to the Shift Manager Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property Ensure compliance with all provincial regulations, as well as all Hard Rock regulations and compliance policies. Must possess excellent communication and customer service skills Offer the highest possible level of guest service in order to maximize player satisfaction and ensure return play Coordinate with other departments, including Hosts, Food & Beverage, Credit, Player’s Club and Cage to provide for guests’ needs and resolve issues quickly and effectively Utilize Surveillance, Security and other tools to monitor and maintain the integrity of live Table Games operations Handle casino guest requests, complaints and disputes related to Table Games and the overall property in a timely, professional manner Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance Support theHard Rock culture and team philosophy throughout the property Act as a role model to all team members and always present themselves as a credit to Hard Rock Promote positive public relations and create an entertaining and enjoyable atmosphere for all Be ready and available to work all assigned shifts, including evenings, weekends and holidays Other duties as assigned Lives the Brand This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Each candidate must: Successfully complete aninterview, outlining all gaming experience Demonstrate proficiency in the games where experience is indicated Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament Demonstrate and maintainstrong ethical standards at all times Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures Minimum Requirements: High school diploma or an equivalent combination of education and work experience Two (2) years of experience as a Dual Rate Pit Manager or above Four (4) or more years of experience in Table Games as a Dealer, Floor Supervisor and/or Pit Manager for multiple games, including all core games (Blackjack, Craps, Roulette and Baccarat) and all applicable Novelty games. Experience in high limit pits and high action games preferred The ability to obtain registration as a Category1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario Skills Excellent computer skills to include Word, Excel, Outlook, PowerPoint and SharePoint Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview & CMP) Knowledge of provincial regulations (OLG/AGCO) and reporting guidelines (AML) for this jurisdiction is preferred Must possess excellent communication and guest service skills Excellent interpersonal, written and verbal communication skills in English is essential Proficiency in a second language (French) is preferred Analytical, observational, organizational, interpersonal and communication skills PHYSICAL DEMANDS The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the casino. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to perform repetitive procedures and handle gaming equipment; reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Physical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Additional Details Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. #J-18808-Ljbffr
Overview ResponsibilitiesThe incumbent in this position is responsible for the overall operations of the back of house and kitchen area of the pastry. This role is responsible for ensuring Hard Rock culinary standards are upheld, that the food looks good and is cooked properly, the portions are correct, and it is cooked and served quickly. Essential Duties and Responsibilities: Demonstrate financial comprehension of Pastry budget. Effectively control costs of food and related purchases in alignment with budgeted expectations. Manage staff schedules in accordance with the kitchen’s budget and forecast models. Maintain the highest standards of brand, local health, safety, and food preparation hygiene requirements. Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the kitchen. Develop the kitchen team in all aspects of kitchen execution from 100% recipe adherence. Foster an environment of customer service in which all team members put the guest first in every situation. Hires, trains, motivates, evaluates, and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established objectives. Understands vision and department objectives, standards, guidelines, and budget to achieve effective supervision of department. Responsible for storage of food items to ensure quality of food and compliance with health requirements. Actively involved with purchasing department to ensure high quality of food products. Required to meet budgetary guidelines for food cost, labor cost and miscellaneous costs. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned. Qualifications6 to 10 years of food production and culinary management experience preferred. Previous management experience Previous pastry experience Preferred experience in Casino, Hotel/Large Convention Banquet production facility/Cruise Ship Knowledge in Desserts-banqueting/ Fine Dining/Retail/Amenity size desserts, Varrines, Competition size Sugar and Chocolate Sculpture Knowledge in Breads & Doughs i.e. Breakfast Quick Breads, Laminated Dough, Savory Doughs SKILLS Maintaining a well-groomed appearance Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests and co-workers Preferred Experience in Casino, Multi unit Hotel or Cruise Ship, Large Convention Centers Practical knowledge in Quick Breads, Laminated Dough Items, Verrines, Buffet Style Desserts, A la Carte Desserts, Retail items Petite Gateau, Chocolate and Sponge items, Amenity Desserts, Sugar and Chocolate Competition Size Sculptures PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to move throughout the kitchen (standing, walking, kneeling, bending) for extended periods of time. Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. The Casino environment is hectic, fast-paced and often crowded and noisy. Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Additional DetailsHard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. #LI-Onsite #J-18808-Ljbffr
Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! ResponsibilitiesAre you excited about electronics and love to lead teams? This may be the position you have been looking for. You will be responsible for creating a memorable experience for our patrons by ensuring your team is maximizing uptime of the slot machines with preventative maintenance and repair. You will help keep the excitement on the gaming floor by leading projects such as theme conversions and slot machine moves. Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures. PRIMARY RESPONSIBILITIES Supports the excitement on the gaming floor by assisting with new slot machine installs, software upgrades, theme conversions and slot machine moves. Assists with jackpot wins by ensuring slot machine integrity. Performs preventative maintenance on machines and casino equipment to ensure the integrity and proper functionality of casino equipment. Responsible for documenting, reporting and sharing information. Works under AGCO regulations and internal policies and procedures to ensure your compliance with all applicable laws, policies and procedures. Ensure the cleanness of their working areas and the gaming floor. Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations. Other duties as assigned Lives the Brand. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. QualificationsEXPERIENCE, EDUCATION, AND CERTIFICATIONS: A Secondary School diploma or comparable combination of equivalent working experience and education with a background in electronics. 1+ years’ hands on working experience in a Slot Operations or Electronics area. Strong organizational, interpersonal, analytical, communication. Working knowledge of computer software packages and the ability to troubleshoot electronic equipment. Able to multitask, prioritize and manage time efficiently Able to take initiative to recommend projects, product improvements. An ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment. The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario SKILLS: Professional Great attitude and team worker Strong organizational, interpersonal, analytical, and communication skills Must be able to communicate effectively with guests and other team members Must be able to work a varied schedule to include nights, weekends, and holidays Must have excellent oral and written skills Must be able to follow and enforce strict procedural guidelines maintained within the department Physical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Additional DetailsHard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. #J-18808-Ljbffr
Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! Responsibilities PRIMARY RESPONSIBILITIES Assists in the development of incentive programs, host goals, special events and marketing programs. Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Casino and report the results of these efforts. Conducts themselves in accordance with all Gaming Commission Regulations as well as departmental policies and procedures. Greets guests in the casino and participates in social events and special promotions. Increases the growth of gaming revenues through development of a targeted customer base. Maintains relationships and markets our gaming product and amenities to valued guests. Provides special services to include food, beverage, transportation, and Player’s Club programs. Safeguards the confidential nature of all departmental and company records. Research, update, and organize personal player information to ensure accurate and proper communication. Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information. Maintain up to date knowledge of competitors’ promotions. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Effectively handles customer complaints and discrepancies in an efficient and courteous manner. Other duties as required. Lives the brand This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications Three (3) years host experience or three (3) years in a supervisory capacity in gaming machines or table games or the equivalent combination of education and experience. Excellent interpersonal, written and verbal communication skills in English is essential. Proficiency in a second language (French or Mandarin or Cantonese) is preferred. The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario Skills Ability to work flexible schedules, including nights, weekends and holidays is required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Physical Demands The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. Physical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Additional Details Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. #J-18808-Ljbffr
Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! ResponsibilitiesThe incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of a food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock objectives. Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives. Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met. Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets. Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service. Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs. Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return. Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies. Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety. Investigates and resolves guest complaints in order to maintain positive guest relations. Works in coordination with culinary department to provide and maintain optimum dining experience. Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events. Assists with operations in all Food & Beverage outlets. Performs other duties as assigned and adheres to standards and regulations. QualificationsPhysical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Additional DetailsHard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. #J-18808-Ljbffr
Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia, and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! Responsibilities Under the direction of the Food Hall Manager, the Food Hall Assistant Manager is responsible for asset management of the entire restaurant and demonstrating an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business's full potential in the market. PRIMARY RESPONSIBILITIES Achieve F&B objectives by contributing to strategic planning processes with the Food Hall Manager. Work with the Food Hall Manager to develop and implement project plans and priorities supporting Hard Rock's current and future direction. Create expectations, lead people, manage processes, and hold team members accountable for activities and timetables to ensure excellent guest service. Develop, implement, and evaluate training and performance management programs. Train, supervise, coach, and counsel staff. Participate in the induction of new staff members into Hard Rock culture. Conduct meetings with staff to communicate incentive programs, introduce new products and procedures, and discuss opportunities, events, etc. Respond to and resolve all guest concerns via live interactions, phone, and email. Coordinate with Shipping and Receiving to manage inventory and the flow of goods. Conduct regular inventories, manage controls, and ensure food & beverage cost margins meet budgeted goals. Maintain updated information on menus, prices, recipes, etc. Ensure accurate and complete reporting. Review and develop guest history records to enhance personalized service for repeat guests. Control all hard keys and electronic access required for department operations. Monitor cash handling, credit card totals, and deposit slips for accuracy. Inspect product levels and storage areas to ensure adequate supply. Collaborate with other departments as needed to accomplish tasks. Perform duties in accordance with company standards, policies, guidelines, and legal requirements, ensuring team compliance. Perform additional duties as assigned by the Food Hall Manager. This job description reflects the essential functions of the position; it does not encompass all tasks that may be assigned. Qualifications Any combination of education, training, or experience equivalent to a Bachelor's Degree. Minimum 2 years managing food & beverage and hospitality industry experience. Deep understanding of guest services. Proficiency in Microsoft Office. Skills Strong leadership and interpersonal skills. Excellent communication skills, both oral and written. Meticulous, organized, and accurate. Maintain extreme confidentiality. Familiarity with various computer systems and applications. Flexibility to work varying shifts and schedules. Effective communication with all employee levels and guests. Ability to manage multiple tasks in a changing environment. Teamwork-oriented. Analytical thinking regarding operational impacts of solutions. Physical Demands Ability to stand and sit for extended periods. Ability to walk distances. Ability to lift 30-40 lbs. Frequent need to stand, walk, handle, reach, talk, hear, and sense smell. Visual abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment. The environment is hectic, fast-paced, often crowded and noisy, with potential exposure to environmental factors like noise and crowds. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations as per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation during the application or assessment process, please inform Human Resources. We thank all candidates for their interest; only those selected for an interview will be contacted. #J-18808-Ljbffr
Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Assist the Box Office with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office. Effectively explains seating diagram to guests. Maintains accountability of a cash bank drawer, balances bank at end of shift. Issue’s cash and comp concert tickets and VIP credentials. Helps with inventory control of ticketed shows. May distribute promotional coupons. Maintain and understand general venue and company knowledge, including upcoming events, company initiatives, hours of operation, and philanthropic initiatives. Attend and participate in meetings, completing follow-up as assigned. Attend and participate in off-property functions and events as assigned. Perform work regularly and predictably. Other duties as assigned. Qualifications High school diploma or GED as well as one (1) to two (2) years of previous cashiering and/or ticketing experience preferred. Ticketmaster experience preferred. Physical Demands: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Additional Details Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. #J-18808-Ljbffr
