Do you have a genuine interest in the full digital lifecycle, from transformation and strategy through to customer experience and delivery? As a Principal Strategy Consultant at Havas CX, you will play a key role in supporting clients at different stages of their digital transformation journeys. This is a senior individual contributor role with no direct reports, where success is measured by the quality of thinking, client outcomes, and delivery impact.
In this role, you will help shape the strategy behind complex digital initiatives, balancing customer needs with clear business objectives. You will work with clients to define a big picture vision across digital touchpoints, translating that vision into practical, actionable direction. You will join a fast paced, collaborative, and inclusive environment, working across a diverse mix of clients and industries.
Who You AreYou like to dig into a problem, are undaunted by ambiguity, and have a passion for innovative solutions. This calls for a good balance of analytical skill, strategic thinking, and creativity.You like to take ownership of a project and leadership in a group.You need empathy too: knowing how to listen and speak, to users, clients and to your team. Data sense and analytical skills are critical: qualitative and quantitative, it’s all about rationale-based thinking.You have excellent organizational abilities, superior communication and presentation skills, both verbal and written, strong problem-solving skills in a technical environment, attention to detail, and the ability to work on multiple projects at the same time.For you creating a deck is not boring, but rather an opportunity to tell a compelling story – whether for the audience you are presenting to or someone who might be reading it months later.You have experience thinking about wholistic customer journeys, from websites and apps, to social, email, and other CRM initiatives. You think of Digital as a one interconnected ecosystem.You understand the technology underpinning the experiences you try to envision.
ResponsibilitiesDiscovery and researchUnderstand our client’s business context, goals and incorporate client’s unique requirements into strategy deliverablesGather information on our client’s business context, process and competitive to identify whitespace opportunitiesPlan and facilitate qualitative research with end users and summarize research in user profiles, personas, or other relevant documentationUnderstand and develop customer journey maps and service workflows across all channels to uncover better ways to acquire, retain and service customersDrive client collaboration by leading workshops (in person or virtually)
Experience strategyLead ideation and development of user-centric solutions, meeting client-identified business objectivesLeverage data in solutioning process - consume and synthesize data to derive solution insights (from client data and research data)Create digital/experience transformation strategies across variety of clients and verticals (with focus on digital commerce, telco, financial services, and loyalty)Develop strategic roadmaps to help visualize execution plans for experience and technology rolloutsCollaborate with clients and technology partners on how to best leverage MarTech, CMS, lead management, and other enterprise technology platforms.
LeadershipLead client engagements (or as part of team) across variety of clients and industry verticalsCommunicate complex digital solution concepts to non-technical audiencesLead collaboration with client teams and help develop client capabilitiesMaintain stewardship of vision throughout project deliveryBe a thought leader on technology trends on projects as well as throughout organization internally as a digital SMEContribute to estimating and proposal processEstablish relationships with senior client stakeholders
ExperienceMinimum 7 years in strategy roles with a focus on digital transformation agencies or consulting.Skilled in working with multidisciplinary teams, including agency, client, and third-party vendors.Expertise in Customer Experience Strategy, Product Strategy, Digital Transformation, eCommerce, and multi-touchpoint digital solutions.Experience with Financial Services companies is an assetProficient in workshop planning and facilitation, requirements gathering, strategic roadmaps, and digital ecosystems development.Experienced in customer journey mapping, persona development, segment research, content strategy, and conversion optimization.Skilled in managing client relationships, identifying new engagement opportunities, and leading a project portfolio focused on strategy and communication.Demonstrated ability to lead teams and manage projects effectively.
Why Join us?We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!
Havas also offers a comprehensive benefits program, which includes medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.
Additional InformationThis role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $130,000 to $170,000, with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Do you have a genuine interest in the full digital lifecycle, from transformation and strategy through to customer experience and delivery? As a Principal Strategy Consultant at Havas CX, you will play a key role in supporting clients at different stages of their digital transformation journeys. This is a senior individual contributor role with no direct reports, where success is measured by the quality of thinking, client outcomes, and delivery impact.
In this role, you will help shape the strategy behind complex digital initiatives, balancing customer needs with clear business objectives. You will work with clients to define a big picture vision across digital touchpoints, translating that vision into practical, actionable direction. You will join a fast paced, collaborative, and inclusive environment, working across a diverse mix of clients and industries.
Who You AreYou like to dig into a problem, are undaunted by ambiguity, and have a passion for innovative solutions. This calls for a good balance of analytical skill, strategic thinking, and creativity.You like to take ownership of a project and leadership in a group.You need empathy too: knowing how to listen and speak, to users, clients and to your team. Data sense and analytical skills are critical: qualitative and quantitative, it’s all about rationale-based thinking.You have excellent organizational abilities, superior communication and presentation skills, both verbal and written, strong problem-solving skills in a technical environment, attention to detail, and the ability to work on multiple projects at the same time.For you creating a deck is not boring, but rather an opportunity to tell a compelling story – whether for the audience you are presenting to or someone who might be reading it months later.You have experience thinking about wholistic customer journeys, from websites and apps, to social, email, and other CRM initiatives. You think of Digital as a one interconnected ecosystem.You understand the technology underpinning the experiences you try to envision.
ResponsibilitiesDiscovery and researchUnderstand our client’s business context, goals and incorporate client’s unique requirements into strategy deliverablesGather information on our client’s business context, process and competitive to identify whitespace opportunitiesPlan and facilitate qualitative research with end users and summarize research in user profiles, personas, or other relevant documentationUnderstand and develop customer journey maps and service workflows across all channels to uncover better ways to acquire, retain and service customersDrive client collaboration by leading workshops (in person or virtually)
Experience strategyLead ideation and development of user-centric solutions, meeting client-identified business objectivesLeverage data in solutioning process - consume and synthesize data to derive solution insights (from client data and research data)Create digital/experience transformation strategies across variety of clients and verticals (with focus on digital commerce, telco, financial services, and loyalty)Develop strategic roadmaps to help visualize execution plans for experience and technology rolloutsCollaborate with clients and technology partners on how to best leverage MarTech, CMS, lead management, and other enterprise technology platforms.
LeadershipLead client engagements (or as part of team) across variety of clients and industry verticalsCommunicate complex digital solution concepts to non-technical audiencesLead collaboration with client teams and help develop client capabilitiesMaintain stewardship of vision throughout project deliveryBe a thought leader on technology trends on projects as well as throughout organization internally as a digital SMEContribute to estimating and proposal processEstablish relationships with senior client stakeholders
ExperienceMinimum 7 years in strategy roles with a focus on digital transformation agencies or consulting.Skilled in working with multidisciplinary teams, including agency, client, and third-party vendors.Expertise in Customer Experience Strategy, Product Strategy, Digital Transformation, eCommerce, and multi-touchpoint digital solutions.Experience with Financial Services companies is an assetProficient in workshop planning and facilitation, requirements gathering, strategic roadmaps, and digital ecosystems development.Experienced in customer journey mapping, persona development, segment research, content strategy, and conversion optimization.Skilled in managing client relationships, identifying new engagement opportunities, and leading a project portfolio focused on strategy and communication.Demonstrated ability to lead teams and manage projects effectively.
Why Join us?We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!
Havas also offers a comprehensive benefits program, which includes medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.
Additional InformationThis role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $130,000 to $170,000, with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Role: Sr. Project Manager (Contract)Location: GTA (remote or hybrid options depending on project)Contract Duration: ~ 6 monthsStart Date: Immediate
Do you organize your pantry by colour and Scoville rating? Have a Kanban board at home? Are you always on top of the latest digital trends? We are a collaborative and lively team delivering real-world digital experiences, and we are looking for a Senior Project Manager to join us on a contract.
As a Senior Project Manager, you will lead the planning and delivery of digital projects and campaigns for some of our key clients. You will oversee multiple work streams, ensuring that projects are delivered on time, on budget, and with the highest standard of quality. You will work closely with Strategy, Creative, UX/UI and Technology teams to bring complex initiatives to life.
Who You Are: You have a love for your craftHighly organized and detail orientedStrong desire to roll your sleeves up and get things doneAbility to deal with uncertainty and take charge of difficult situationsStrong team leadership skills (helping lead the team’s work)Strong communications skills (to leads, to juniors, to technologists, to creatives, etc.)
Responsibilities:
PlanningHas a clear understanding of the client’s business needs, expectations and requirements and can apply them to a clearly defined project planRecognize relationship and roadmap priorities, identifying optimal product/application features, key performance indicators, and measures of success -- while setting milestones to achieve their delivery and responding flexibly to change & evolving client needs
Execution Coordinates activities of the delivery team and has overall responsibility for quality outputManage a variety of project using either a traditional waterfall or agile methodology or blend of the twoPerforms timely review and approval of invoices and timesheetsLeads the creation and delivery of all change requests required for active projectsEnsure that the projects meets and exceeds the company’s internal project delivery standards
Monitoring – Scheduling and Financials Ensures adherence to processes for scope management and change controlResponsible for accuracy and overall financial health throughout the project lifecycle including estimates, revenue forecasts, invoicing, payables, receivables, etc.
Client Communication Ensure accurate reporting and open communication with clientEnsure risks and decisions are tracked and shared with the client on a regular basis
Qualifications:6+ years of project management experience in digital, web and ideally mobileSolid understanding and practical experience of agile best practices is requiredExperience in working closely with Tech, Creative and UX teamsExcellent understanding and performance of project delivery best practices including budget, scope and time managementExpert knowledge of one or more of the following: software development life cycles, web/mobile technologies, web/mobile development processes and the delivery of solutions with creative and engineering components, digital strategy projectsExcellent verbal and written communication skillsExcellent organizational and time management skillsPreferably have a background or understanding of ITAbility to deal with uncertainty and take charge of difficult situationsStrong team leadership skills (helping lead the team’s work)
About Havas CX:We are a Digital Marketing and advertising agency. We are part of the larger Havas Group, one of the world's largest global communications groups based in France.
In Canada, Havas CX operates from its Toronto office, offering a full suite of services, creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.
We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence, not to mention you would make some pretty cool new friends!
Additional InformationThis role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The hourly range for this position is CAD $50-$75 with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Role: Sr. Project Manager (Contract)Location: GTA (remote or hybrid options depending on project)Contract Duration: ~ 6 monthsStart Date: Immediate
Do you organize your pantry by colour and Scoville rating? Have a Kanban board at home? Are you always on top of the latest digital trends? We are a collaborative and lively team delivering real-world digital experiences, and we are looking for a Senior Project Manager to join us on a contract.
As a Senior Project Manager, you will lead the planning and delivery of digital projects and campaigns for some of our key clients. You will oversee multiple work streams, ensuring that projects are delivered on time, on budget, and with the highest standard of quality. You will work closely with Strategy, Creative, UX/UI and Technology teams to bring complex initiatives to life.
Who You Are: You have a love for your craftHighly organized and detail orientedStrong desire to roll your sleeves up and get things doneAbility to deal with uncertainty and take charge of difficult situationsStrong team leadership skills (helping lead the team’s work)Strong communications skills (to leads, to juniors, to technologists, to creatives, etc.)
Responsibilities:
PlanningHas a clear understanding of the client’s business needs, expectations and requirements and can apply them to a clearly defined project planRecognize relationship and roadmap priorities, identifying optimal product/application features, key performance indicators, and measures of success -- while setting milestones to achieve their delivery and responding flexibly to change & evolving client needs
Execution Coordinates activities of the delivery team and has overall responsibility for quality outputManage a variety of project using either a traditional waterfall or agile methodology or blend of the twoPerforms timely review and approval of invoices and timesheetsLeads the creation and delivery of all change requests required for active projectsEnsure that the projects meets and exceeds the company’s internal project delivery standards
Monitoring – Scheduling and Financials Ensures adherence to processes for scope management and change controlResponsible for accuracy and overall financial health throughout the project lifecycle including estimates, revenue forecasts, invoicing, payables, receivables, etc.
Client Communication Ensure accurate reporting and open communication with clientEnsure risks and decisions are tracked and shared with the client on a regular basis
Qualifications:6+ years of project management experience in digital, web and ideally mobileSolid understanding and practical experience of agile best practices is requiredExperience in working closely with Tech, Creative and UX teamsExcellent understanding and performance of project delivery best practices including budget, scope and time managementExpert knowledge of one or more of the following: software development life cycles, web/mobile technologies, web/mobile development processes and the delivery of solutions with creative and engineering components, digital strategy projectsExcellent verbal and written communication skillsExcellent organizational and time management skillsPreferably have a background or understanding of ITAbility to deal with uncertainty and take charge of difficult situationsStrong team leadership skills (helping lead the team’s work)
About Havas CX:We are a Digital Marketing and advertising agency. We are part of the larger Havas Group, one of the world's largest global communications groups based in France.
In Canada, Havas CX operates from its Toronto office, offering a full suite of services, creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.
We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence, not to mention you would make some pretty cool new friends!
Additional InformationThis role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The hourly range for this position is CAD $50-$75 with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Program Director
Program Directors at Havas CX have two primary objectives: 1 - Define the vision and structure of client programs and overseeing its execution by our team of project managers, and 2 – Continuously improve and refine the delivery practice. As a Program Director, you may be involved in overseeing multiple projects, across multiple brands or clients to ensure the overall project health in their portfolio (financials, resources, risks, relationships), or overseeing one large portfolio-sized account.
The Program Director serves as \"Lead\" on large client accounts and is accountable for the delivery management team's organization, operational efficiencies, and health within their assigned accounts. Within that role, the Program Director may be responsible for supervising one or more project managers and/or senior project managers. Program Directors will interface heavily with senior creative, technical, and executive management within the client to assure that the solution is understood and addresses the customer's business requirements. They will also ensure that the challenges and requirements are understood by the team and will participate in the solution developed by the team.
The Program Director will be responsible for delivering accurate financial management of the accounts/brands to which he/she is assigned and for delivering improved account margins. In addition to the project responsibilities, Program Directors will also participate in the business development process and will be a key member of the business development team where appropriate. They will proactively manage risk to ensure project success.
Responsibilities
PlanningHas a deep understanding of the client’s business needs, expectations and requirementsLeads the project team in determining the approach, deliverables, schedule, and tools to deliver multiple projects streams within established constraintsWorks with client team as well as members of the assigned project team to estimate costs and timing for tasks such as project strategy, functional design, visual design, technology requirements, etc., utilizing established estimating process and tools.Ensures the feasibility of project delivery given scope, time and budget constraints.
ExecutionCoordinates activities of the project management team and has overall responsibility for quality outputPerforms timely review, and approval of invoices and timesheetsLeads the creation and delivery of SOWs and CRsEnsure that the Program meets and exceeds the company’s internal project delivery standardsEnsures that the project management team is handling core functions of the PM role, such as scheduling and facilitating project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps to the team, and delivering weekly status reports to project team, the client and managementHelps update processes and standards for project documentation and ensures that the project management team is developing, maintaining, reviewing and/or disseminating all project documentationIs a contributor to the content and presentation of key client deliverables as required to ensure relevancy, strategy, quality, and timeliness
Monitoring – Scheduling, Financials and Risk ManagementEnsures adherence to processes for scope management and change controlOversees project management team to ensure that projects in the assigned accounts are completed according to schedule and within budgetResponsible for accuracy and overall financial health throughout the project lifecycle including estimates, revenue forecasts, invoicing, payables, receivables, etc.Responsible for delivering work with sold marginsResponsible for identifying and driving solutions to project risk challenges at the account and project levelsIs also responsible for developing and adhering to processes for project and account financial managementIs the point of contact for all team and client escalations
Client Communication Establishes relationships with key client team members and owns all client communicationsChampion a client focused culture to deepen client relationships and leverage broader company relationships, systems and knowledge.
Team ManagementWorks closely with direct reports to ensure they understand expectations of their performance and helps them identify commitments; providing direction and feedback via regular meetings and as neededChampions a high-performance environment and contributes to an inclusive work environment.Builds team expertise by mentoring junior team members and offering training in relevant methodologies, techniques, frameworks, etc.Works with the Discipline lead, Solution Leads, Practice Leads and other team members to develop and/or promote best practices for the discipline
Qualifications
10+ years’ experience managing multiple large, complex and cross-functional interactive projects, preferably in an agency environmentSolid understanding of agile best practices is requiredExperience managing pharma brands is a plusCertification in an agile methodology is a bonusExcellent understanding and performance of project delivery best practices including budget, scope and time managementExpert knowledge of one or more of the following: software development life cycles, web/mobile technologies, web/mobile development processes and the delivery of solutions with creative and engineering components, digital strategy projectsExcellent verbal and written communication skillsExcellent organizational and time management skillsExperience in working closely with Creative and UX teamsPreferably have a background or understanding of ITExpert understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetingsAbility to work on multiple projects and manage multiple project managers and/or senior project managers at one timeDemonstrated ability to motivate staff/project/account team, inspire teamwork and take a leadership roleAbility to solve complex account-wide problems with keen instincts and organizational experienceMust be able to simultaneously focus on the big picture, details, and driving results3-5 years of people management experience
About Havas CX CanadaHavas CX is a global network of digital agencies dedicated to creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.
We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!
Additional InformationThis role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $130,000 to $165,000, with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Program Director
Program Directors at Havas CX have two primary objectives: 1 - Define the vision and structure of client programs and overseeing its execution by our team of project managers, and 2 – Continuously improve and refine the delivery practice. As a Program Director, you may be involved in overseeing multiple projects, across multiple brands or clients to ensure the overall project health in their portfolio (financials, resources, risks, relationships), or overseeing one large portfolio-sized account.
The Program Director serves as \"Lead\" on large client accounts and is accountable for the delivery management team's organization, operational efficiencies, and health within their assigned accounts. Within that role, the Program Director may be responsible for supervising one or more project managers and/or senior project managers. Program Directors will interface heavily with senior creative, technical, and executive management within the client to assure that the solution is understood and addresses the customer's business requirements. They will also ensure that the challenges and requirements are understood by the team and will participate in the solution developed by the team.
The Program Director will be responsible for delivering accurate financial management of the accounts/brands to which he/she is assigned and for delivering improved account margins. In addition to the project responsibilities, Program Directors will also participate in the business development process and will be a key member of the business development team where appropriate. They will proactively manage risk to ensure project success.
Responsibilities
PlanningHas a deep understanding of the client’s business needs, expectations and requirementsLeads the project team in determining the approach, deliverables, schedule, and tools to deliver multiple projects streams within established constraintsWorks with client team as well as members of the assigned project team to estimate costs and timing for tasks such as project strategy, functional design, visual design, technology requirements, etc., utilizing established estimating process and tools.Ensures the feasibility of project delivery given scope, time and budget constraints.
ExecutionCoordinates activities of the project management team and has overall responsibility for quality outputPerforms timely review, and approval of invoices and timesheetsLeads the creation and delivery of SOWs and CRsEnsure that the Program meets and exceeds the company’s internal project delivery standardsEnsures that the project management team is handling core functions of the PM role, such as scheduling and facilitating project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps to the team, and delivering weekly status reports to project team, the client and managementHelps update processes and standards for project documentation and ensures that the project management team is developing, maintaining, reviewing and/or disseminating all project documentationIs a contributor to the content and presentation of key client deliverables as required to ensure relevancy, strategy, quality, and timeliness
Monitoring – Scheduling, Financials and Risk ManagementEnsures adherence to processes for scope management and change controlOversees project management team to ensure that projects in the assigned accounts are completed according to schedule and within budgetResponsible for accuracy and overall financial health throughout the project lifecycle including estimates, revenue forecasts, invoicing, payables, receivables, etc.Responsible for delivering work with sold marginsResponsible for identifying and driving solutions to project risk challenges at the account and project levelsIs also responsible for developing and adhering to processes for project and account financial managementIs the point of contact for all team and client escalations
Client Communication Establishes relationships with key client team members and owns all client communicationsChampion a client focused culture to deepen client relationships and leverage broader company relationships, systems and knowledge.
Team ManagementWorks closely with direct reports to ensure they understand expectations of their performance and helps them identify commitments; providing direction and feedback via regular meetings and as neededChampions a high-performance environment and contributes to an inclusive work environment.Builds team expertise by mentoring junior team members and offering training in relevant methodologies, techniques, frameworks, etc.Works with the Discipline lead, Solution Leads, Practice Leads and other team members to develop and/or promote best practices for the discipline
Qualifications
10+ years’ experience managing multiple large, complex and cross-functional interactive projects, preferably in an agency environmentSolid understanding of agile best practices is requiredExperience managing pharma brands is a plusCertification in an agile methodology is a bonusExcellent understanding and performance of project delivery best practices including budget, scope and time managementExpert knowledge of one or more of the following: software development life cycles, web/mobile technologies, web/mobile development processes and the delivery of solutions with creative and engineering components, digital strategy projectsExcellent verbal and written communication skillsExcellent organizational and time management skillsExperience in working closely with Creative and UX teamsPreferably have a background or understanding of ITExpert understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetingsAbility to work on multiple projects and manage multiple project managers and/or senior project managers at one timeDemonstrated ability to motivate staff/project/account team, inspire teamwork and take a leadership roleAbility to solve complex account-wide problems with keen instincts and organizational experienceMust be able to simultaneously focus on the big picture, details, and driving results3-5 years of people management experience
About Havas CX CanadaHavas CX is a global network of digital agencies dedicated to creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.
We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!
Additional InformationThis role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $130,000 to $165,000, with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Senior Experience Strategist
Do you thrive in complex environments where ambiguity is the starting point, not the barrier? We are seeking a Senior Experience Strategist to support our enterprise clients undergoing AI-enabled transformation across marketing, distribution, and operational workflows.This is a senior individual contributor role. Success will be measured by the clarity of thinking, quality of strategic outputs, and ability to align senior stakeholders around actionable future-state direction.
You will lead discovery, define AI-driven opportunities, and shape future-state service and workflow experiences that unlock measurable impact across marketing and distribution ecosystems. This is a high-visibility engagement requiring strong service design craft, structured problem solving, and compelling storytelling.
Who You AreYou are comfortable stepping into ambiguity and bringing structure through clear frameworks, maps, and narratives.You combine analytical rigor with strong strategic thinking and creativity.You are confident facilitating workshops with senior stakeholders and can synthesize complex discussions into clear strategic direction.You are skilled at storytelling. Creating executive-ready decks is not administrative work to you. It is how you influence alignment and decisions.You think in systems. You understand how marketing, digital product, sales enablement, and operations connect across an enterprise ecosystem.You are curious about how AI can meaningfully improve workflows, efficiency, and adoption across large organizations.You are organized, self-directed, and comfortable operating independently in fast-moving engagements.
ResponsibilitiesDiscovery and ResearchLead current-state workflow assessments across cross-functional teamsIdentify pain points, inefficiencies, and whitespace opportunities within marketing and operational environmentsStructure ambiguous problem spaces into clear insights and opportunity areasFacilitate workshops and stakeholder sessions and synthesize outputs into actionable frameworksTranslate qualitative and quantitative inputs into journey maps, service blueprints, and workflow models
Experience and AI StrategyIdentify and shape AI-enabled opportunity areas across marketing, distribution, and operational channelsDevelop AI opportunity maps and prioritization frameworks grounded in workflow insightDefine near- and future-state experience concepts that articulate measurable valueCreate visualized AI use cases, storyboards, and narrative-driven conceptsDevelop executive-ready strategy decks that accelerate alignment and decision makingPartner with cross-functional teams across Experience Design, Digital Product, AI, and Marketing
LeadershipLead client engagements as a senior strategy partnerCommunicate complex digital and AI concepts to non-technical audiencesMaintain stewardship of the strategic vision throughout the engagementBuild strong relationships with senior stakeholdersContribute to shaping longer-term roadmap direction and investment priorities
Experience5 to 8+ years in experience strategy, service design, or digital strategy rolesProven experience identifying and shaping AI-enabled opportunitiesStrong service design expertise including journey mapping, service blueprinting, workflow analysis, and jobs-to-be-doneExperience working in complex, matrixed enterprise environmentsDemonstrated ability to facilitate workshops and align senior stakeholdersStrong visual and narrative communication skills across PowerPoint, Figma, Mural, or similar toolsExperience shaping future-state concepts that inform product, marketing, and operational roadmaps
Engagement DetailsDuration: 6 monthsCommitment: Full-time equivalentLocation: Hybrid, Toronto (in-person workshops as needed) Start: ASAP
Additional InformationThis role represents an active vacancy at Havas. The hourly range for this position is 70-100, with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Senior Experience Strategist
Do you thrive in complex environments where ambiguity is the starting point, not the barrier? We are seeking a Senior Experience Strategist to support our enterprise clients undergoing AI-enabled transformation across marketing, distribution, and operational workflows.This is a senior individual contributor role. Success will be measured by the clarity of thinking, quality of strategic outputs, and ability to align senior stakeholders around actionable future-state direction.
You will lead discovery, define AI-driven opportunities, and shape future-state service and workflow experiences that unlock measurable impact across marketing and distribution ecosystems. This is a high-visibility engagement requiring strong service design craft, structured problem solving, and compelling storytelling.
Who You AreYou are comfortable stepping into ambiguity and bringing structure through clear frameworks, maps, and narratives.You combine analytical rigor with strong strategic thinking and creativity.You are confident facilitating workshops with senior stakeholders and can synthesize complex discussions into clear strategic direction.You are skilled at storytelling. Creating executive-ready decks is not administrative work to you. It is how you influence alignment and decisions.You think in systems. You understand how marketing, digital product, sales enablement, and operations connect across an enterprise ecosystem.You are curious about how AI can meaningfully improve workflows, efficiency, and adoption across large organizations.You are organized, self-directed, and comfortable operating independently in fast-moving engagements.
ResponsibilitiesDiscovery and ResearchLead current-state workflow assessments across cross-functional teamsIdentify pain points, inefficiencies, and whitespace opportunities within marketing and operational environmentsStructure ambiguous problem spaces into clear insights and opportunity areasFacilitate workshops and stakeholder sessions and synthesize outputs into actionable frameworksTranslate qualitative and quantitative inputs into journey maps, service blueprints, and workflow models
Experience and AI StrategyIdentify and shape AI-enabled opportunity areas across marketing, distribution, and operational channelsDevelop AI opportunity maps and prioritization frameworks grounded in workflow insightDefine near- and future-state experience concepts that articulate measurable valueCreate visualized AI use cases, storyboards, and narrative-driven conceptsDevelop executive-ready strategy decks that accelerate alignment and decision makingPartner with cross-functional teams across Experience Design, Digital Product, AI, and Marketing
LeadershipLead client engagements as a senior strategy partnerCommunicate complex digital and AI concepts to non-technical audiencesMaintain stewardship of the strategic vision throughout the engagementBuild strong relationships with senior stakeholdersContribute to shaping longer-term roadmap direction and investment priorities
Experience5 to 8+ years in experience strategy, service design, or digital strategy rolesProven experience identifying and shaping AI-enabled opportunitiesStrong service design expertise including journey mapping, service blueprinting, workflow analysis, and jobs-to-be-doneExperience working in complex, matrixed enterprise environmentsDemonstrated ability to facilitate workshops and align senior stakeholdersStrong visual and narrative communication skills across PowerPoint, Figma, Mural, or similar toolsExperience shaping future-state concepts that inform product, marketing, and operational roadmaps
Engagement DetailsDuration: 6 monthsCommitment: Full-time equivalentLocation: Hybrid, Toronto (in-person workshops as needed) Start: ASAP
Additional InformationThis role represents an active vacancy at Havas. The hourly range for this position is 70-100, with final compensation determined based on factors such as work location, skills, experience, and background.Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
