For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from youWe offer our associates a thriving environment in which to expand their skills and develop their potential. Here are some of the benefits that our permanent associates enjoy:Free tax preparation service for associates; discounts for their families and friendsA comprehensive group insurance packageA stock purchase planA health/fitness reimbursement programAn employer-matching Registered Retirement Savings PlanThe Opportunity (Remote):Reporting to the Lead, Support Centre the Support Agent (Revenue Quebec) will be primarily focused on addressing and resolving escalated French / Quebec client tax issues. This includes in-depth troubleshooting our Digital tax software, assisting our Retail clients that require support from an office, performing client call backs to gather more information when needed, delivering Audit Protection reviews and escalating issues to other specialized departments for further analysis.Key Areas of Responsibility:Accountable for interacting, validating, troubleshooting, resolving, and/or escalating of client tax cases when clients reach out for assistance. For both CRA & RQ tax concernsAcross all lines of business.Across the following sources:Chat Social MediaFacilitate client call-backs (as necessary) to gather information on client escalated cases.Identify and flag client escalated cases that have potential impacts to H&R Block.Work with the Call Centre support groups to manage and trend escalationsAttend meetings as requested, providing key information to stakeholdersProvide follow-through and closed loop feedback on escalated cases that have been resolved.Assist with continual service improvement initiatives as they pertain to:Documentation/Knowledge BaseProcess/ProceduresTraining MaterialRemain current on all H&R Block products & services the Support Centre is accountable for.Key Qualifications:Fluent in both French and English (verbal and written).Tax theory knowledge/experience is required for both Canada Revenue Agency and Revenue Quebec tax returns.H&R Block Tax Academy Trained – AssetSolid understanding of Microsoft Products and ITSM Ticketing ToolsStrong communication skills, both verbal and writtenEffective time management and organizational skills.Ability to work effectively under strict guidelines.Detail oriented, organized and highly analytical.Demonstrated problem solving and/or conflict resolution skillsAbility to work independently and/or within a support team environmentAbility to manage multiple priorities within a fast-paced environment, maintaining efficiency and focus.Ability to work flexible hoursIf you meet the skills and qualifications required for this great opportunity, and are truly passionate about teamwork, we invite you to send your cover letter stating hourly compensation expectations along with your resume to employment.opportunities@hrblock.ca. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you! We offer our associates a thriving environment in which to expand their skills and develop their potential. Here are some of the benefits that our permanent associates enjoy: Free tax preparation service for associates; discounts for their families and friends A comprehensive group insurance package A stock purchase plan A health/fitness reimbursement program An employer-matching Registered Retirement Savings Plan
The Opportunity (Remote): Reporting to the Lead, Support Centre the Support Agent (Revenue Quebec) will be primarily focused on addressing and resolving escalated French / Quebec client tax issues. This includes in-depth troubleshooting our Digital tax software, assisting our Retail clients that require support from an office, performing client call backs to gather more information when needed, delivering Audit Protection reviews and escalating issues to other specialized departments for further analysis.
Key Areas of Responsibility: Accountable for interacting, validating, troubleshooting, resolving, and/or escalating of client tax cases when clients reach out for assistance. For both CRA & RQ tax concerns Across all lines of business. Across the following sources: Chat Social Media Facilitate client call-backs (as necessary) to gather information on client escalated cases. Identify and flag client escalated cases that have potential impacts to H&R Block. Work with the Call Centre support groups to manage and trend escalations Attend meetings as requested, providing key information to stakeholders Provide follow-through and closed loop feedback on escalated cases that have been resolved. Assist with continual service improvement initiatives as they pertain to: Documentation/Knowledge Base Process/Procedures Training Material Remain current on all H&R Block products & services the Support Centre is accountable for.
Key Qualifications: Fluent in both French and English (verbal and written). Tax theory knowledge/experience is required for both Canada Revenue Agency and Revenue Quebec tax returns. H&R Block Tax Academy Trained - Asset Solid understanding of Microsoft Products and ITSM Ticketing Tools Strong communication skills, both verbal and written Effective time management and organizational skills. Ability to work effectively under strict guidelines. Detail oriented, organized and highly analytical. Demonstrated problem solving and/or conflict resolution skills Ability to work independently and/or within a support team environment Ability to manage multiple priorities within a fast-paced environment, maintaining efficiency and focus. Ability to work flexible hours If you meet the skills and qualifications required for this great opportunity, and are truly passionate about teamwork, we invite you to send your cover letter stating hourly compensation expectations along with your resume to .
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you! The Opportunity: Reporting to the Manager, IT Infrastructure, the Senior IT Infrastructure Specialist is responsible for increasing the in-house IT Infrastructure management and support capacity of the organization. The role aims to address various gaps identified within the current IT Infrastructure team, such as the risk of business impacting service outages, lack of capacity for strategic initiatives, dependency on legacy systems, absence of governance and standard architecture frameworks, technical debt, and limited skills in core technologies. The Senior IT Infrastructure Specialist will play a crucial role in optimizing IT infrastructure, supporting projects, and ensuring compliance with global technology changes and security controls. This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office . Key Areas of Responsibility: Provide Level 3 support for IT Infrastructure and services, including analysis and optimization of IT infrastructure within the corporate landscape, such as client PCs, servers, and storage environments. Collaborate with Architecture, Security, Software Development, DevOps, and Cloud Ops teams to develop and deploy Infrastructure resources in adherence to established standards. Gather data related to customer needs and use it to identify, predict, interpret, and evaluate system requirements. Perform routine installations and configurations following standard protocols. Assemble and integrate system/products. Support projects and document best practices and recommended network operations and maintenance procedures. Contribute to the development and maintenance of systems imaging and patching processes. Collaborate with cross-functional teams to gather requirements and design scalable, secure, and high-performance systems. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. 7+ years of experience in IT Infrastructure management and support, with a focus on Level 3 support. Knowledge of MS Server and MS Desktop operating systems, including build, configuration, performance tuning, and troubleshooting experience. Experience with IaaS Cloud Services, preferably in Azure. Experience with virtualization services, preferably with VMware. PowerShell scripting knowledge is highly advantageous. Strong knowledge and expertise in areas such as client PCs, servers, storage environments, and infrastructure optimization. Experience with MS Networking Services such as DNS, DHCP, and Active Directory. Experience with MS Management Services such as SCCM and GPO. Experience with Linux is preferable. Experience with storage services, preferably PureStorage. Experience collaborating with cross-functional teams, including Architecture, Security, Software Development, DevOps, and Cloud Ops. Proven ability to gather and interpret system requirements based on customer needs. Proficiency in performing routine installations, configurations, system assembly, and integration. Familiarity with best practices in network operations and maintenance procedures. Experience with systems imaging and patching processes. Strong problem‑solving skills and ability to design scalable, secure, and high‑performance systems. Excellent communication and collaboration skills. Do you have a passion for IT Infrastructure, along with the skills and qualifications required for this GREAT opportunity? If so, we invite you to send your resume to , including the position title in the subject line. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full‑time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted. Seniority level Associate Employment type Full‑time Job function Information Technology Referrals increase your chances of interviewing at H&R Block Canada by 2x. #J-18808-Ljbffr
A leading tax preparation company in Calgary is seeking a Senior IT Infrastructure Specialist to enhance its IT management capabilities. This full-time role involves providing Level 3 support, collaborating with teams, and optimizing IT infrastructure. Candidates should have a Bachelor's degree, 7+ years in IT support, and knowledge of cloud services and virtualization. The position offers a hybrid work schedule, ensuring a balance between remote and in-office work.
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For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload‑from‑home service, and online with our DIY tax software. Our dedicated team of Tax Experts uses the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate. Opportunity The Senior Tax Programmer reports to the Manager, Tax Development and is responsible for researching and implementing tax legislation changes, developing customer‑oriented features, and ensuring government tax software certification compliance. The Senior Tax Programmer stays updated on the latest tax legislation changes and analyzes their impact on the software. They collaborate with the team to implement these changes effectively, ensuring accurate calculations and tax form generation. The Senior Tax Programmer works closely with user‑experience designers, tax experts, and other stakeholders to understand customer needs and translates them into software features ensuring an intuitive user experience and enhancing the functionality to meet customer expectations. The Senior Tax Programmer is also responsible for ensuring that the tax software meets the certification requirements set by government authorities. This includes conducting thorough testing and documentation to demonstrate compliance and addressing any issues that may arise during the certification process. Key Areas of Responsibility Develop customer‑oriented features. Collaborate with user‑experience designers, tax experts, and stakeholders. Conduct thorough testing and documentation for certification. Collaborate with cross‑functional teams for successful software development. Provide coaching and expertise in tax & Java programming. Ensure accurate calculations and tax form generation. Enhance software functionality and user experience. Address any issues during the certification process. Manage government certification processes with Canada Revenue Agency (CRA) and Revenu Québec (RQ). Document and update processes and procedures. Provide technical guidance to the tax programming team. Key Qualifications Post‑Secondary education in Accounting, Finance, Tax, or Business Technology and 5 years of experience or an equivalent combination of education and experience. Completion of the CPA In‑Depth Tax Course and/or 5 years of experience with tax compliance, regulatory, and certification processes (definite assets). Advanced Microsoft Excel and Office Suite skills. Experience working on financial software integrations. Strong understanding of tax laws, codes, and regulations. Good knowledge of programming languages such as Python, Java, C++, or SQL. Tax software expertise. Ability to analyze and manipulate large amounts of data to ensure accurate tax calculations and reporting. Ability to solve complex tax‑related issues, debug code, and identify areas for improvement. Solid understanding of tax compliance requirements and ability to mitigate risks associated with tax processes and systems. Excellent verbal and written English communication skills. French communication skills an asset. Do you have a passion for finance and programming, along with the skills and qualifications required for this GREAT opportunity? If so, we invite you to send your resume to , including the position title in the subject line. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full‑time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Referrals increase your chances of interviewing at H&R Block Canada by 2x #J-18808-Ljbffr
A leading tax preparation firm in Calgary is seeking a Senior Tax Programmer to research and implement tax legislation changes. This role involves developing customer-oriented software features, collaborating with cross-functional teams, and ensuring that tax software meets government certification requirements. The ideal candidate should have extensive experience in tax compliance, strong programming skills, and a passion for finance and technology.
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