TECHNICAL SUPPORT SPECIALIST (Hybrid) For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you! The Opportunity: Reporting to the Manager, IT Infrastructure, the Technical Support Specialist will provide technical support and assistance to end-users for computer hardware, software, and network related issues. They will be responsible for troubleshooting and resolving complex technical problems, managing desktop deployments and upgrades, and ensuring the smooth operation of desktop systems across the organization. This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office. Key Areas of Responsibility: Provide advanced technical support and troubleshooting for desktop hardware, software, and network related issues. Install, configure, and maintain desktop operating systems, software applications, productivity tools and peripherals. Manage desktop deployments, upgrades, and patching to ensure system reliability and security. Support implementation and maintenance of security tools and processes to end-user devices. Collaborate with other IT teams to diagnose and resolve complex technical issues. Document technical solutions, procedures, and guidelines for future reference. Perform regular system monitoring, maintenance, and proactive optimization. Support maintenance of operational data for IT Assets Management, Asset Lifecycle, budgeting, and procurement. Support provision of “white glove” services for Executive Leadership Team. Stay up to date with emerging technologies and trends in desktop support and make recommendations to improve user experience. Key Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Minimum of 5 years of experience in technical support or related IT roles. Strong knowledge of desktop operating systems, including Windows and macOS. Proficient in troubleshooting hardware, software, and network connectivity issues. Experience with remote support tools and ticketing systems. Knowledge of Active Directory, Azure Active Directory, Group Policy, and other directory services. Knowledge of Microsoft Teams Collaboration tools and Teams Room support. Knowledge of Intune/SCCM experience. Familiarity with ITIL best practices for incident, service request, change and problem management. Professional certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar, are a plus. French/English bilingual fluency would be a strong asset Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Ability to prioritize conflicting demands. Do you have a passion for Technical Support, along with the skills and qualifications required for this GREAT opportunity? If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Calgary, AB (Hybrid) For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you! The Opportunity: The Manager, Software Development reports to the Director, Software Development and is responsible for overseeing and leading the software development process. The Manager, Software Development oversees the planning, execution, and delivery of software projects. They lead a team of developers, and QAs ensuring that projects are completed on time, within budget, and to the required quality standards. Their role involves coordinating with other departments, managing team members, and resolving any technical issues that arise. They mentor the team, foster a collaborative work environment, and stay updated with the latest industry trends and technologies to drive innovation and continuous improvement. Main Responsibilities Guide, coach and mentor a group of Software Developers, QAs and other technical staff. Plans and prioritizes team tasks, projects and deadlines. Negotiate scope, solution design and timelines to maximize business outcomes and avoid technical debt. Collaborate with the Products & Services team and other stakeholders to gather requirements, provide estimates and determine technical feasibility. Conducts technical reviews and provides feedback on code quality and architecture. Ensure adherence to coding standards and implement non-functional requirements such as resiliency, security, compliance and performance. Define and implement software development processes, methodologies, and best practices. Manage software release planning and coordination. Identify and mitigate technical risks and challenges. Evaluate and recommend software development tools and technologies based on industry trends. Drive improvements in software quality assurance and testing processes to ensure software quality and reliability. Collaborate with cross-functional teams for seamless planning, integration and delivery. Monitors and analyzes software performance, scalability, and reliability. Identifies opportunities for automation and process improvements. Assists in creating and delivering solution architecture artifacts. Key Qualifications and Education Bachelor's degree in Computer Science, Computer Engineering, or a related discipline and 10 years of experience in software development, or a combination of equivalent education and experience. Expertise in Agile software development with a focus on SCRUM. Skills and Attributes Strong technical background and proficiency in software development concepts, programming languages, frameworks and tools. Project management skills to effectively plan, prioritize, and oversee software development projects. Strong experience in building high performing teams through active listening and CFRs (conversations, feedback and recognition). Strong leadership skills to guide and motivate a team of software developers in a high-pressure environment. Understand architectural principles and their implications to make informed technical decisions. Familiarity with security standards and protocols to ensure the development of secure software solutions. Continuous learning mindset to keep up with emerging technologies and industry trends. Hands-on experience in web-based software development, microservices and at least one cloud hyperscaler (Azure, GCP, AWS). Demonstrated knowledge of SQL databases. Measures of Success Successfully meeting all expectations of the position based on overall year end performance review. Continually demonstrates our Block Behaviours. Ability to work in a fast-paced and dynamic environment. Physical Demands Sitting and working at a computer for extended periods of time (majority of the workday). May need to work overtime. Ability to lift up to 20lb. Do you have a passion for software projects, along with the skills and qualifications required for this GREAT opportunity? If so, we invite you to send your resume to employment.opportunities@hrblock.ca , including the position title in the subject line. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the onboarding process. Only those candidates selected for an interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you! The Opportunity: The Senior Tax Programmer reports to the Manager, Tax Development and is responsible for researching and implementing tax legislation changes, developing customer-oriented features, and ensuring government tax software certification compliance. The Senior Tax Programmer stays updated on the latest tax legislation changes and analyzes their impact on the software. They collaborate with the team to implement these changes effectively, ensuring accurate calculations and tax form generation. The Senior Tax Programmer works closely with user-experience designers, tax experts, and other stakeholders to understand customer needs and translates them into software features ensuring intuitive user experience and enhancing the functionality to meet customer expectations. The Senior Tax Programmer is also responsible for ensuring that the tax software meets the certification requirements set by government authorities. This includes conducting thorough testing and documentation to demonstrate compliance and addressing any issues that may arise during the certification process. Key Areas of Responsibility: • Implements tax legislation changes. • Develops customer-oriented features. • Ensures government tax software certification compliance. • Collaborates with user-experience designers, tax experts, and stakeholders. • Conducts thorough testing and documentation for certification. • Collaborates with cross-functional teams for successful software development. • Provides coaching and expertise in tax & java programming. • Ensures accurate calculations and tax form generation. • Enhances software functionality and user experience. • Addresses any issues during the certification process. • Manages government certification processes with Canada Revenue Agency (CRA) and Revenu Québec (RQ). • Documents and updates processes and procedures. • Provide technical guidance to the tax programming team. Key Qualifications: • Post-Secondary education in Accounting, Finance, Tax, or Business Technology and 5 years of experience or an equivalent combination of education and experience. • Completion of the CPA In-Depth Tax Course and/or 5 years of experience with tax compliance, regulatory, and certification processes definite assets. • Advanced Microsoft Excel and Office Suite skills. • Experience working on financial software integrations. • Intermediate Java Development experience. • Strong understanding of tax laws, codes, and regulations. • Good knowledge of programming languages such as Python, Java, C++, or SQL. • Tax software expertise. • Ability to analyze and manipulate large amounts of data to ensure accurate tax calculations and reporting. • Ability to solve complex tax-related issues, debugging code, and identifying areas for improvement. • Solid understanding of tax compliance requirements and being able to mitigate risks associated with tax processes and systems. • Excellent verbal and written English communication skills. French communication skills an asset. Do you have a passion for finance and programming, along with the skills and qualifications required for this GREAT opportunity? If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Calgary, AB (Hybrid) For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you! The Opportunity: The Manager, Software Development reports to the Director, Software Development and is responsible for overseeing and leading the software development process.The Manager, Software Development oversees the planning, execution, and delivery of software projects. They lead a team of developers, and QAs ensuring that projects are completed on time, within budget, and to the required quality standards. Their role involves coordinating with other departments, managing team members, and resolving any technical issues that arise. They mentor the team, foster a collaborative work environment, and stay updated with the latest industry trends and technologies to drive innovation and continuous improvement.
Main ResponsibilitiesGuide, coach and mentor a group of Software Developers, QAs and other technical staff.Plans and prioritizes team tasks, projects and deadlines.Negotiate scope, solution design and timelines to maximize business outcomes and avoid technical debt.Collaborate with the Products & Services team and other stakeholders to gather requirements, provide estimates and determine technical feasibility.Conducts technical reviews and provides feedback on code quality and architecture.Ensure adherence to coding standards and implement non-functional requirements such as resiliency, security, compliance and performance.Define and implement software development processes, methodologies, and best practices.Manage software release planning and coordination.Identify and mitigate technical risks and challenges.Evaluate and recommend software development tools and technologies based on industry trends.Drive improvements in software quality assurance and testing processes to ensure software quality and reliability.Collaborate with cross-functional teams for seamless planning, integration and delivery.Monitors and analyzes software performance, scalability, and reliability.Identifies opportunities for automation and process improvements.Assists in creating and delivering solution architecture artifacts.
Key Qualifications and EducationBachelor's degree in Computer Science, Computer Engineering, or a related discipline and 10 years of experience in software development, or a combination of equivalent education and experience.Expertise in Agile software development with a focus on SCRUM.Skills and AttributesStrong technical background and proficiency in software development concepts, programming languages, frameworks and tools.Project management skills to effectively plan, prioritize, and oversee software development projects.Strong experience in building high performing teams through active listening and CFRs (conversations, feedback and recognition).Strong leadership skills to guide and motivate a team of software developers in a high-pressure environment.Understand architectural principles and their implications to make informed technical decisions.Familiarity with security standards and protocols to ensure the development of secure software solutions.Continuous learning mindset to keep up with emerging technologies and industry trends.Hands-on experience in web-based software development, microservices and at least one cloud hyperscaler (Azure, GCP, AWS).Demonstrated knowledge of SQL databases.Measures of SuccessSuccessfully meeting all expectations of the position based on overall year end performance review.Continually demonstrates our Block Behaviours.Ability to work in a fast-paced and dynamic environment.Physical DemandsSitting and working at a computer for extended periods of time (majority of the workday).May need to work overtime.Ability to lift up to 20lb.
Do you have a passion for software projects, along with the skills and qualifications required for this GREAT opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the onboarding process. Only those candidates selected for an interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Calgary, AB (Hybrid) For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you! The Opportunity: The Manager, Software Development reports to the Director, Software Development and is responsible for overseeing and leading the software development process.The Manager, Software Development oversees the planning, execution, and delivery of software projects. They lead a team of developers, and QAs ensuring that projects are completed on time, within budget, and to the required quality standards. Their role involves coordinating with other departments, managing team members, and resolving any technical issues that arise. They mentor the team, foster a collaborative work environment, and stay updated with the latest industry trends and technologies to drive innovation and continuous improvement.
Main ResponsibilitiesGuide, coach and mentor a group of Software Developers, QAs and other technical staff.Plans and prioritizes team tasks, projects and deadlines.Negotiate scope, solution design and timelines to maximize business outcomes and avoid technical debt.Collaborate with the Products & Services team and other stakeholders to gather requirements, provide estimates and determine technical feasibility.Conducts technical reviews and provides feedback on code quality and architecture.Ensure adherence to coding standards and implement non-functional requirements such as resiliency, security, compliance and performance.Define and implement software development processes, methodologies, and best practices.Manage software release planning and coordination.Identify and mitigate technical risks and challenges.Evaluate and recommend software development tools and technologies based on industry trends.Drive improvements in software quality assurance and testing processes to ensure software quality and reliability.Collaborate with cross-functional teams for seamless planning, integration and delivery.Monitors and analyzes software performance, scalability, and reliability.Identifies opportunities for automation and process improvements.Assists in creating and delivering solution architecture artifacts.
Key Qualifications and EducationBachelor's degree in Computer Science, Computer Engineering, or a related discipline and 10 years of experience in software development, or a combination of equivalent education and experience.Expertise in Agile software development with a focus on SCRUM.Skills and AttributesStrong technical background and proficiency in software development concepts, programming languages, frameworks and tools.Project management skills to effectively plan, prioritize, and oversee software development projects.Strong experience in building high performing teams through active listening and CFRs (conversations, feedback and recognition).Strong leadership skills to guide and motivate a team of software developers in a high-pressure environment.Understand architectural principles and their implications to make informed technical decisions.Familiarity with security standards and protocols to ensure the development of secure software solutions.Continuous learning mindset to keep up with emerging technologies and industry trends.Hands-on experience in web-based software development, microservices and at least one cloud hyperscaler (Azure, GCP, AWS).Demonstrated knowledge of SQL databases.Measures of SuccessSuccessfully meeting all expectations of the position based on overall year end performance review.Continually demonstrates our Block Behaviours.Ability to work in a fast-paced and dynamic environment.Physical DemandsSitting and working at a computer for extended periods of time (majority of the workday).May need to work overtime.Ability to lift up to 20lb.
Do you have a passion for software projects, along with the skills and qualifications required for this GREAT opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line. We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the onboarding process. Only those candidates selected for an interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:The Senior Tax Programmer reports to the Manager, Tax Development and is responsible for researching and implementing tax legislation changes, developing customer-oriented features, and ensuring government tax software certification compliance.The Senior Tax Programmer stays updated on the latest tax legislation changes and analyzes their impact on the software. They collaborate with the team to implement these changes effectively, ensuring accurate calculations and tax form generation.The Senior Tax Programmer works closely with user-experience designers, tax experts, and other stakeholders to understand customer needs and translates them into software features ensuring intuitive user experience and enhancing the functionality to meet customer expectations.The Senior Tax Programmer is also responsible for ensuring that the tax software meets the certification requirements set by government authorities. This includes conducting thorough testing and documentation to demonstrate compliance and addressing any issues that may arise during the certification process.
Key Areas of Responsibility:• Implements tax legislation changes.• Develops customer-oriented features.• Ensures government tax software certification compliance.• Collaborates with user-experience designers, tax experts, and stakeholders.• Conducts thorough testing and documentation for certification.• Collaborates with cross-functional teams for successful software development.• Provides coaching and expertise in tax & java programming.• Ensures accurate calculations and tax form generation.• Enhances software functionality and user experience.• Addresses any issues during the certification process.• Manages government certification processes with Canada Revenue Agency (CRA) and Revenu Québec (RQ).• Documents and updates processes and procedures.• Provide technical guidance to the tax programming team.
Key Qualifications:• Post-Secondary education in Accounting, Finance, Tax, or Business Technology and 5 years of experience or an equivalent combination of education and experience.• Completion of the CPA In-Depth Tax Course and/or 5 years of experience with tax compliance, regulatory, and certification processes definite assets.• Advanced Microsoft Excel and Office Suite skills.• Experience working on financial software integrations.• Intermediate Java Development experience.• Strong understanding of tax laws, codes, and regulations.• Good knowledge of programming languages such as Python, Java, C++, or SQL.• Tax software expertise.• Ability to analyze and manipulate large amounts of data to ensure accurate tax calculations and reporting.• Ability to solve complex tax-related issues, debugging code, and identifying areas for improvement.• Solid understanding of tax compliance requirements and being able to mitigate risks associated with tax processes and systems.• Excellent verbal and written English communication skills. French communication skills an asset.
Do you have a passion for finance and programming, along with the skills and qualifications required for this GREAT opportunity?If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:The Senior Tax Programmer reports to the Manager, Tax Development and is responsible for researching and implementing tax legislation changes, developing customer-oriented features, and ensuring government tax software certification compliance.The Senior Tax Programmer stays updated on the latest tax legislation changes and analyzes their impact on the software. They collaborate with the team to implement these changes effectively, ensuring accurate calculations and tax form generation.The Senior Tax Programmer works closely with user-experience designers, tax experts, and other stakeholders to understand customer needs and translates them into software features ensuring intuitive user experience and enhancing the functionality to meet customer expectations.The Senior Tax Programmer is also responsible for ensuring that the tax software meets the certification requirements set by government authorities. This includes conducting thorough testing and documentation to demonstrate compliance and addressing any issues that may arise during the certification process.
Key Areas of Responsibility:• Implements tax legislation changes.• Develops customer-oriented features.• Ensures government tax software certification compliance.• Collaborates with user-experience designers, tax experts, and stakeholders.• Conducts thorough testing and documentation for certification.• Collaborates with cross-functional teams for successful software development.• Provides coaching and expertise in tax & java programming.• Ensures accurate calculations and tax form generation.• Enhances software functionality and user experience.• Addresses any issues during the certification process.• Manages government certification processes with Canada Revenue Agency (CRA) and Revenu Québec (RQ).• Documents and updates processes and procedures.• Provide technical guidance to the tax programming team.
Key Qualifications:• Post-Secondary education in Accounting, Finance, Tax, or Business Technology and 5 years of experience or an equivalent combination of education and experience.• Completion of the CPA In-Depth Tax Course and/or 5 years of experience with tax compliance, regulatory, and certification processes definite assets.• Advanced Microsoft Excel and Office Suite skills.• Experience working on financial software integrations.• Intermediate Java Development experience.• Strong understanding of tax laws, codes, and regulations.• Good knowledge of programming languages such as Python, Java, C++, or SQL.• Tax software expertise.• Ability to analyze and manipulate large amounts of data to ensure accurate tax calculations and reporting.• Ability to solve complex tax-related issues, debugging code, and identifying areas for improvement.• Solid understanding of tax compliance requirements and being able to mitigate risks associated with tax processes and systems.• Excellent verbal and written English communication skills. French communication skills an asset.
Do you have a passion for finance and programming, along with the skills and qualifications required for this GREAT opportunity?If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
TECHNICAL SUPPORT SPECIALIST (Hybrid)For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:Reporting to the Manager, IT Infrastructure, the Technical Support Specialist will provide technical support and assistance to end-users for computer hardware, software, and network related issues. They will be responsible for troubleshooting and resolving complex technical problems, managing desktop deployments and upgrades, and ensuring the smooth operation of desktop systems across the organization. This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.
Key Areas of Responsibility:Provide advanced technical support and troubleshooting for desktop hardware, software, and network related issues.Install, configure, and maintain desktop operating systems, software applications, productivity tools and peripherals.Manage desktop deployments, upgrades, and patching to ensure system reliability and security.Support implementation and maintenance of security tools and processes to end-user devices.Collaborate with other IT teams to diagnose and resolve complex technical issues.Document technical solutions, procedures, and guidelines for future reference.Perform regular system monitoring, maintenance, and proactive optimization.Support maintenance of operational data for IT Assets Management, Asset Lifecycle, budgeting, and procurement.Support provision of “white glove” services for Executive Leadership Team.Stay up to date with emerging technologies and trends in desktop support and make recommendations to improve user experience.
Key Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Minimum of 5 years of experience in technical support or related IT roles.Strong knowledge of desktop operating systems, including Windows and macOS.Proficient in troubleshooting hardware, software, and network connectivity issues.Experience with remote support tools and ticketing systems.Knowledge of Active Directory, Azure Active Directory, Group Policy, and other directory services.Knowledge of Microsoft Teams Collaboration tools and Teams Room support.Knowledge of Intune/SCCM experience.Familiarity with ITIL best practices for incident, service request, change and problem management.Professional certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar, are a plus.French/English bilingual fluency would be a strong assetExcellent communication and customer service skills.Ability to work independently and collaboratively in a team environment.Ability to prioritize conflicting demands.
Do you have a passion for Technical Support, along with the skills and qualifications required for this GREAT opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
TECHNICAL SUPPORT SPECIALIST (Hybrid)For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:Reporting to the Manager, IT Infrastructure, the Technical Support Specialist will provide technical support and assistance to end-users for computer hardware, software, and network related issues. They will be responsible for troubleshooting and resolving complex technical problems, managing desktop deployments and upgrades, and ensuring the smooth operation of desktop systems across the organization. This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.
Key Areas of Responsibility:Provide advanced technical support and troubleshooting for desktop hardware, software, and network related issues.Install, configure, and maintain desktop operating systems, software applications, productivity tools and peripherals.Manage desktop deployments, upgrades, and patching to ensure system reliability and security.Support implementation and maintenance of security tools and processes to end-user devices.Collaborate with other IT teams to diagnose and resolve complex technical issues.Document technical solutions, procedures, and guidelines for future reference.Perform regular system monitoring, maintenance, and proactive optimization.Support maintenance of operational data for IT Assets Management, Asset Lifecycle, budgeting, and procurement.Support provision of “white glove” services for Executive Leadership Team.Stay up to date with emerging technologies and trends in desktop support and make recommendations to improve user experience.
Key Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Minimum of 5 years of experience in technical support or related IT roles.Strong knowledge of desktop operating systems, including Windows and macOS.Proficient in troubleshooting hardware, software, and network connectivity issues.Experience with remote support tools and ticketing systems.Knowledge of Active Directory, Azure Active Directory, Group Policy, and other directory services.Knowledge of Microsoft Teams Collaboration tools and Teams Room support.Knowledge of Intune/SCCM experience.Familiarity with ITIL best practices for incident, service request, change and problem management.Professional certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar, are a plus.French/English bilingual fluency would be a strong assetExcellent communication and customer service skills.Ability to work independently and collaboratively in a team environment.Ability to prioritize conflicting demands.
Do you have a passion for Technical Support, along with the skills and qualifications required for this GREAT opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
