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IMCS Group
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  • Operations Associate  

    - Toronto

    Job Title: Partner Associate/ Operations AssociateLocation: Toronto, ON (Onsite)Duration: 12 Month Contract with possible extensionWho You AreWe are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting our merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth.As an Ops associate, you'll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on our platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible.What You'll Do
    • Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.
    • Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.
    • Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.
    • Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.
    • Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.
    • Experience on SQLWhat You'll Need
    • 1–2 years of experience in operations, project management, or a related field.
    • Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.
    • Strong written and verbal communication skills.
    • Adaptability and resilience in a dynamic, rapidly changing environment.
    • Quick learner with proficiency in technology, including new software and systems.
    • Self-motivated, proactive, and collaborative team player.

  • Dynamics 365 Developer  

    - Montréal

    Role - Dynamics 365 DeveloperMontreal, QCPosition Description:We are seeking a highly skilled Dynamics 365 Customer Engagement (CE) Developer with advanced expertise in model-driven applications and an in-depth understanding of the Microsoft CRM data model. The selected candidate will act as the single point of contact during NA business hours, responsible for providing real-time technical solutions and addressing complex technical challenges. This is a hands-on, technical role focused on delivering high-quality solutions and technical leadership within the Dynamics 365 CE environment.Key Responsibilities:Serve as the principal technical contact for Dynamics 365 CE (model-driven apps), focusing solely on technical solution delivery during NA business hoursAnalyze, design, and implement scalable, maintainable, and robust technical solutions within Dynamics 365 CE, following best practices for customization, configuration, and integrationArchitect solutions that meet performance and security requirements.Provide expert-level, real-time technical guidance and troubleshooting, proactively resolving complex and critical issuesLead investigation, root cause analysis, and resolution of technical incidents to ensure system reliability and performanceMentor and guide junior developers, upholding high technical and coding standardsMaintain up-to-date knowledge of Microsoft Dynamics 365 CE platform updates, features, and new technologiesDocument technical solutions, configurations, and support processes as neededQualifications:7+ years of hands-on experience developing, customizing, and integrating Dynamics 365 CE (model-driven apps)Deep expertise in the Dynamics CRM data model, security model, and extensibility (plugins, workflows, Power Automate, custom APIs, etc.)Demonstrated experience as a technical lead or primary technical contact for large-scale Dynamics 365 implementationsAdvanced skills in Power Platform, Dataverse, JavaScript, C#, .NET, and Azure integrationsProven ability to independently analyze and solve complex technical problems in real timeExcellent communication skills for effective technical collaborationStrong organizational and time-management skills, with the ability to prioritize and manage multiple technical issuesPreferred:Microsoft Power Platform/Dynamics 365 certificationsExperience with CI/CD, DevOps for Dynamics 365Prior experience in financial services or highly regulated industries

  • Unix Administrator with Scripting

    Montreal, QC

    contract with possible extension

    ROLE_DESCRIPTION

    • Strong knowledge in Linux/Unix operating systems, Including file systems, User management and system configuration

    • Proficiency in one or more scripting languages for Automating tasks (e.g.: Python, Perl etc.)

    • Ability to diagnose and resolve system issues including performance

    • Active Directory and Unix security administration.

    • Planning and implementation of Security Policies.

    • Knowledge in security tools like LDAP or Authentication protocols

    • Knowledge in server patch management

    • Ability to create and maintain documentation for all the implementation

    Req Skills:

    Unix Shell Scripting and text processing tools

    Unix Administration

  • Operations Associate  

    - Toronto

    Job Title: Partner Associate/ Operations Associate Location: Toronto, ON (Onsite) Duration: 12 Month Contract with possible extension Who You Are We are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting our merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth. As an Ops associate, you’ll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on our platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible. What You'll Do • Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams. • Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution. • Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment. • Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes. • Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements. • Experience on SQL What You'll Need • 1–2 years of experience in operations, project management, or a related field. • Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment. • Strong written and verbal communication skills. • Adaptability and resilience in a dynamic, rapidly changing environment. • Quick learner with proficiency in technology, including new software and systems. • Self-motivated, proactive, and collaborative team player.

  • Dynamics 365 Developer  

    - Montréal

    Role - Dynamics 365 Developer Montreal, QC Position Description: We are seeking a highly skilled Dynamics 365 Customer Engagement (CE) Developer with advanced expertise in model-driven applications and an in-depth understanding of the Microsoft CRM data model. The selected candidate will act as the single point of contact during NA business hours, responsible for providing real-time technical solutions and addressing complex technical challenges. This is a hands-on, technical role focused on delivering high-quality solutions and technical leadership within the Dynamics 365 CE environment. Key Responsibilities: Serve as the principal technical contact for Dynamics 365 CE (model-driven apps), focusing solely on technical solution delivery during NA business hours Analyze, design, and implement scalable, maintainable, and robust technical solutions within Dynamics 365 CE, following best practices for customization, configuration, and integration Architect solutions that meet performance and security requirements. Provide expert-level, real-time technical guidance and troubleshooting, proactively resolving complex and critical issues Lead investigation, root cause analysis, and resolution of technical incidents to ensure system reliability and performance Mentor and guide junior developers, upholding high technical and coding standards Maintain up-to-date knowledge of Microsoft Dynamics 365 CE platform updates, features, and new technologies Document technical solutions, configurations, and support processes as needed Qualifications: 7+ years of hands-on experience developing, customizing, and integrating Dynamics 365 CE (model-driven apps) Deep expertise in the Dynamics CRM data model, security model, and extensibility (plugins, workflows, Power Automate, custom APIs, etc.) Demonstrated experience as a technical lead or primary technical contact for large-scale Dynamics 365 implementations Advanced skills in Power Platform, Dataverse, JavaScript, C#, .NET, and Azure integrations Proven ability to independently analyze and solve complex technical problems in real time Excellent communication skills for effective technical collaboration Strong organizational and time-management skills, with the ability to prioritize and manage multiple technical issues Preferred: Microsoft Power Platform/Dynamics 365 certifications Experience with CI/CD, DevOps for Dynamics 365 Prior experience in financial services or highly regulated industries

  • Operations Associate  

    - Toronto

    Job Title: Partner Associate/ Operations AssociateLocation: Toronto, ON (Onsite)Duration: 12 Month Contract with possible extension
    Who You AreWe are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting our merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth.
    As an Ops associate, you’ll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on our platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible.
    What You'll Do• Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.• Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.• Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.• Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.• Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.• Experience on SQL
    What You'll Need• 1–2 years of experience in operations, project management, or a related field.• Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.• Strong written and verbal communication skills.• Adaptability and resilience in a dynamic, rapidly changing environment.• Quick learner with proficiency in technology, including new software and systems.• Self-motivated, proactive, and collaborative team player.

  • Operations Associate  

    - Mississauga

    Job Title: Partner Associate/ Operations AssociateLocation: Toronto, ON (Onsite)Duration: 12 Month Contract with possible extension
    Who You AreWe are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting our merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth.
    As an Ops associate, you’ll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on our platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible.
    What You'll Do• Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.• Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.• Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.• Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.• Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.• Experience on SQL
    What You'll Need• 1–2 years of experience in operations, project management, or a related field.• Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.• Strong written and verbal communication skills.• Adaptability and resilience in a dynamic, rapidly changing environment.• Quick learner with proficiency in technology, including new software and systems.• Self-motivated, proactive, and collaborative team player.

  • SCCM Administrator  

    - Calgary

    SCCM Administrator/EngineerCalgary, AB – Onsite
    Job Description:Manage and Administration of SCCM environment and identify and resolve the SCCM environment and functionality related issues.Maintain the health of SCCM environment.Experience of SCCM cloud management gateway.Deployment of Applications/Packages and Patches.Windows 11/windows 10 operating system task sequence design, creation and deployment.Create the customized SCCM reports as per the requirements.Experience of Windows 10/Windows 11 Servicing.Managing Office 365 clientKnowledge of Software metering, hardware and software inventory
    Skills: (MUST HAVE)SCCM, Operating System Deployment, Windows 10 and Windows 11 - At least 5 yearsEUCS_TOOLS

  • SCCM Administrator  

    - Airdrie

    SCCM Administrator/EngineerCalgary, AB – Onsite
    Job Description:Manage and Administration of SCCM environment and identify and resolve the SCCM environment and functionality related issues.Maintain the health of SCCM environment.Experience of SCCM cloud management gateway.Deployment of Applications/Packages and Patches.Windows 11/windows 10 operating system task sequence design, creation and deployment.Create the customized SCCM reports as per the requirements.Experience of Windows 10/Windows 11 Servicing.Managing Office 365 clientKnowledge of Software metering, hardware and software inventory
    Skills: (MUST HAVE)SCCM, Operating System Deployment, Windows 10 and Windows 11 - At least 5 yearsEUCS_TOOLS

  • Dynamics 365 Developer  

    - Montréal

    Role - Dynamics 365 DeveloperMontreal, QC
    Position Description:We are seeking a highly skilled Dynamics 365 Customer Engagement (CE) Developer with advanced expertise in model-driven applications and an in-depth understanding of the Microsoft CRM data model. The selected candidate will act as the single point of contact during NA business hours, responsible for providing real-time technical solutions and addressing complex technical challenges. This is a hands-on, technical role focused on delivering high-quality solutions and technical leadership within the Dynamics 365 CE environment.
    Key Responsibilities:Serve as the principal technical contact for Dynamics 365 CE (model-driven apps), focusing solely on technical solution delivery during NA business hoursAnalyze, design, and implement scalable, maintainable, and robust technical solutions within Dynamics 365 CE, following best practices for customization, configuration, and integrationArchitect solutions that meet performance and security requirements.Provide expert-level, real-time technical guidance and troubleshooting, proactively resolving complex and critical issuesLead investigation, root cause analysis, and resolution of technical incidents to ensure system reliability and performanceMentor and guide junior developers, upholding high technical and coding standardsMaintain up-to-date knowledge of Microsoft Dynamics 365 CE platform updates, features, and new technologiesDocument technical solutions, configurations, and support processes as needed
    Qualifications:7+ years of hands-on experience developing, customizing, and integrating Dynamics 365 CE (model-driven apps)Deep expertise in the Dynamics CRM data model, security model, and extensibility (plugins, workflows, Power Automate, custom APIs, etc.)Demonstrated experience as a technical lead or primary technical contact for large-scale Dynamics 365 implementationsAdvanced skills in Power Platform, Dataverse, JavaScript, C#, .NET, and Azure integrationsProven ability to independently analyze and solve complex technical problems in real timeExcellent communication skills for effective technical collaborationStrong organizational and time-management skills, with the ability to prioritize and manage multiple technical issues
    Preferred:Microsoft Power Platform/Dynamics 365 certificationsExperience with CI/CD, DevOps for Dynamics 365Prior experience in financial services or highly regulated industries

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