About the RoleIMDEX is seeking a Technical Service Representative to provide high-quality technical support and consultative services to both established and newly established clients. This role is client-facing, locally focused, and plays a key part in supporting product launches, driving value-based solutions, and strengthening long-term customer relationships. You will act as a trusted technical advisor, combining product expertise, industry knowledge, and customer insight to deliver effective solutions aligned with IMDEX strategy.
Key Responsibilities
Client & Consultative ServicesExecute client contact plans to support product launches and ongoing customer engagementServe as the first point of contact for client inquiries and complaints, resolving issues or escalating complex matters as neededConduct service calls and meetings with clear objectives, using standard materials and consultative questioningPresent IMDEX products and solutions with a strong value proposition aligned to customer needsCustomize solutions and training programs to meet client-specific requirementsEnsure timely and professional resolution of client issues
Technical Service DeliveryMaintain and continuously develop in-depth knowledge of IMDEX solutionsBuild technical solutions based on a deep understanding of client pain points and business objectivesSupport clients in the effective use of IMDEX technologiesRecord all service-related client interactions in ServiceNowParticipate in IMDEX Academy and other training programsProvide structured feedback to product design teams to support product improvement and innovationEnsure service delivery and contractual support align with IMDEX commercial, legal, and operational standards
Account Management & Value SellingDevelop strong professional relationships and represent IMDEX positively within the assigned areaIdentify revenue growth opportunities within existing accountsApply value-selling methodologies to present solutions that align with client business aspirationsCollaborate cross-functionally to deliver seamless customer experiencesMaintain accurate and timely records in CRM systemsShare success strategies, insights, and opportunities across teams
Leadership & CollaborationDemonstrate accountability, integrity, and constructive challenge at all levelsBuild strong partnerships and collaborate effectively across teamsCommunicate with confidence, respect, and professionalismSeek and provide regular feedback to support continuous improvement
Health, Safety, Risk & ComplianceComply with all IMDEX Quality, Health, Safety and Environment (QHSE) policiesActively participate in safety meetings and hazard reportingPromote positive risk and compliance behaviorsAdhere to IMDEX Code of Conduct, local laws, and regulatory requirementsQualifications & Experience
EssentialCompletion of secondary education DesirableExperience using Client Relationship Management (CRM) systemsBackground in mining, drilling, or related industriesUnderstanding of drilling optimization, rock knowledge, and data analyticsFamiliarity with IMDEX technologies (e.g., Gyros, Fluids)Previous experience in a technical sales or service role, preferably within the mining industryWhy Join IMDEX?
At IMDEX, our values drive how we work and innovate:Global Game Changers – Leveraging global expertise to reduce environmental impact and create better outcomesForever Curious – Challenging the status quo through technology and innovationGo Beyond – Delivering exceptional customer experiences and real valueTogether We Thrive – Succeeding through collaboration, accountability, and shared success Interested candidates are encouraged to apply and join a global team shaping the future of mining technology.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
Warehouse Coordinator – IMDEX LimitedThe purpose of this position is to support the efficient operation of the IMDEX warehouse by performing a variety of tasks that contribute to the smooth flow of goods and materials to customers and satellite warehouses. The role is crucial in ensuring that rental fleet items are received, stored, and shipped accurately and in a timely manner and that inventory is managed effectively.
Goods Inwards/Outwards
Receiving ShipmentsReceive rental tools and kits returning from hire, unpacking, recording, and routing kit components to appropriate storage areas.Inspect and verify incoming deliveries from vendors against purchase orders, recording incoming shipment and advising of shipment receipt.
Order FulfillmentPick and pack outgoing sales and rental orders, assembling kits, containers, and skids, and recording shipment content.Determine method of shipping in consideration to prepare shipping documents including bills of lading, customs forms, and/or other required documentation and arrange pick up or delivery.Track, trace, and update the status of incoming and outgoing shipments as required.
Expected Outcomes:Accurate records of returned tools and kits.Efficient and organized storage of returned items.Reduced turnaround time for re-renting equipment.Reliable documentation of received goods; assurance of order accuracy and completeness.Prompt identification and resolution of discrepancies.Accurate and timely order fulfillment.Properly assembled and secure shipments.Enhanced customer satisfaction due to correct and complete orders.Compliance with shipping regulations and requirements.Smooth and efficient shipping processes.Reduced risk of delays or issues during transit.Real-time visibility of shipment status.Improved communication with customers and stakeholders.Enhanced ability to manage and resolve shipping issues promptly.
Inspection, Test & Repair
Kit MaintenanceInspect and assess kit components and cases returning from rental for condition and cleanliness.Open work orders for gear requiring service and/or repair.Clean and refurbish gear and cases, coordinating third party service providers as required.
Expected Outcomes:Identification of any damage or wear and tear on returned items.Assurance that all components are clean and ready for the next rental; reduced risk of sending out faulty or dirty equipment to customers.Timely initiation of necessary repairs or maintenance.Clear documentation of issues and required actions.Improved turnaround time for getting tools back into service.Restoration of equipment to optimal condition.Efficient coordination with third-party service providers for cleaning and specialized repairs.Enhanced longevity and reliability of rental equipment.
Stock ControlMaintain manual and computerized record-keeping systems of ingoing and outgoing shipments and inventory.Report on stock levels for rental kit components: cases, foam inserts and running gear kit parts.Report any damaged stock or equipment.Conduct stock takes accurately and efficiently as required.Identify, investigate and report any stock variances.
Expected Outcomes:Accurate and up-to-date records of all tool movements in GDR and shipping and receiving logs.Good traceability and accountability of gear.Quick resolution and replacement of damaged stock.Reduced risk of stockouts; new and/or refurbished tools, running gear and cases are maintained to fill orders in pipeline.Enhanced efficiency in inventory management and reporting.
Warehouse OperationsAssist in the planning and execution of daily warehouse operations.Oversee loading and unloading of goods from trucks or other conveyances.Maintain adequate levels of shipping, cleaning and shop supplies.Maintain a clean, neat and organized warehouse and yard to ensure optimal productivity.Safely dispose of waste including controlled products.Operate forklift, hand truck or other equipment to load, unload, transport and store goods/gear.Participate in the creation of SWI and work procedures.
Expected Outcomes:Smooth and efficient daily operations.Safe and efficient handling of goods.Minimization of damage during loading/unloading.Compliance with environmental and safety regulations.Reduced risk of contamination or accidents.Clean and safe working environment.Improved workflow and productivity.Positive impression for visitors and auditors.Efficient and safe movement of goods.Proper storage and organization of inventory.Clear and standardized procedures for tasks.Enhanced safety and compliance.Consistent and efficient work practices.
Leadership and PeopleRegularly challenges peers or superiors when the situation arises. Discussing the consequences of unacceptable behavior and offering alternative solutions.Delivering on promises. Taking accountability when things go wrong and looks for ways to improve.Calling out poor behavior when they see it at all levels of the organization in a respectful and constructive way.Building partnerships and working collaboratively with others to meet shared objectives.Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.Seeking and providing regular feedback to learn and grow.Speaking up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.Although opinions may differ, offering the opportunity for open dialogue.Holding self and others accountable to meet commitments and deliver results even under tough circumstances.Proactively identifying potential setbacks and obstacles and working through them effectively to achieve the desired result on time.Treating every work colleague, customer, and supplier with respect.Proactively seeking out opportunities for collaboration within and across teams to achieve shared outcomes.Engaging in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all employees that impact their decisions.
Health, Safety and EnvironmentTaking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.Hazards and incidents reported in line with company policies.Actively participated in safety meetings.Quality alerts raised in line with company policies.
Risk and ComplianceContributing to the identification of risks and compliance requirements relevant to own scope of work.Applying risk management and regulatory compliance processes to own scope of work.Leading by example to promote positive risk and compliance behaviors within own scope of work.Complying with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.Potential non-compliance or misconduct is reported through appropriate channels.Behaviors that do not align with the IMDEX Code of Conduct are challenged.
Qualifications, Skills & Experience
EssentialMinimum of 3 years’ experience in a similar or slightly junior role.Basic computer skills and knowledge of Microsoft Applications.Accurate data recording and document control.Excellent phone skills and manners.Forklift ticket.
DesirableCompletion of secondary school; additional education preferred.Dangerous Goods license.Experience utilizing an ERP system.IMDEX Values & Associated Core Behaviors
Global Game ChangersReduce environmental impact of activities to shape a better global industry.Embrace flexible thinking for the benefit of people, customers, and societies.Serve customers globally by leveraging diverse teams and inclusive decision making.Connect expertise to customers to add value.
Forever CuriousListen to people and customers to drive new technologies & approaches.Step up and challenge the status quo.Give people the space to be curious and create.Be informed by industry trends to be open to new ideas.
Go BeyondCreate great customer experiences at every touchpoint.Place customer needs first, delivering on promises.Encourage customer ownership and involvement.Create value through collaboration and innovation.
Together We ThriveHold each other accountable and take ownership for actions.Advocate for the safety and wellbeing of people.Recognize and acknowledge each other’s successes.Back each other as a united team by sharing learnings & expertise.
