Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules : We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU’LL DO : Functional Articulate Indigo’s mission and strategy and communicate business goals to store team Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink Act as an advocate for the customer by placing them at the forefront of all decision-making processes Identify local market trends and competitors to proactively anticipate customer needs and expectations Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives Continually assess staffing levels and lead recruiting and selection of new employees Own store schedule Open and close store and manage sales floor Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures People Build strong teams by attracting and developing the best talent Bring out the best in others; empower and constructively stretch talent Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Collaborate with others to drive flexible and just in time solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage others to get input Encourage others to freely share their point of view and be open to feedback Accountable for the overall engagement, productivity, turnover, and bench strength of the team Cultural Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization Qualifications WHO YOU ARE : College degree preferred or equivalent job experience 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends, and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Quebec #J-18808-Ljbffr
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules : We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU’LL DO : Articulate Indigo’s mission and strategy and communicate business goals to store team Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink Act as an advocate for the customer by placing them at the forefront of all decision-making processes Identify local market trends and competitors to proactively anticipate customer needs and expectations Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives Continually assess staffing levels and lead recruiting and selection of new employees Own store schedule Open and close store and manage sales floor Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures People Build strong teams by attracting and developing the best talent Bring out the best in others; empower and constructively stretch talent Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Collaborate with others to drive flexible and just in time solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage others to get input Encourage others to freely share their point of view and be open to feedback Accountable for the overall engagement, productivity, turnover, and bench strength of the team Cultural Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and / or the organization Qualifications WHO YOU ARE : College degree preferred or equivalent job experience 6+ years of management experience in specialty retail and / or multi-unit retail business environment; experience leading leaders Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends, and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French / English) is required for all positions in Quebec Additional information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at (emailprotected) if you require an accommodation at any time during the recruitment process. #J-18808-Ljbffr
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters, or Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and soul, and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description MISSION The Director of Customer Insight & Analytics is responsible for establishing and managing Indigo’s Customer Health Dashboard, which enables the organization to track customer behaviour against established weekly and monthly targets. The Director of Customer Insight & Analytics will provide actionable insights on customer behaviour trends to support key processes, including the Marketing Communication Process, the Plum Loyalty Program Development Process, the Weekly Performance Management Process, and the annual Strategic Planning Process. The Director of Customer Insight & Analytics will monitor and share insights on market trends with the Marketing Team and senior management, providing a comprehensive view of opportunities and challenges related to existing and potential customers. As a key member of the Marketing Team, the Director of Customer Insight & Analytics will contribute to the development of Marketing Strategy and play an integral role in the Corporate Strategic Planning Process. This role will also lead the development of a highly skilled and engaged Customer Analytics and Insight Team, fostering a culture of data-driven decision-making to support Indigo’s overall strategic goals. KEY PERFORMANCE METRICS Internal customer's net promotor scores (within marketing and cross-functionally). Team engagement scores KEY ACCOUNTABILITIES Customer Health Reporting Build Indigo Customer Health Dashboard and share weekly insight on progress vs. objectives and opportunities for corrective action. Deliver quarterly customer insight reviews to support ongoing strategic planning. Support functional leaders with insight-driven analysis and recommendations across customers, competitors, markets and categories. Maintain a strong partnership with IT to enhance the accuracy & breadth of data. Strategic Insight Support Unlock strategic choices and joint business planning opportunities to drive incremental sales and category growth. Develop Indigo’s customer segmentation and ensure it is used and understood throughout the business. Deliver ongoing research priorities, brand health tracking, and macro-customer insights. Identify customer and business needs and adjust departmental and team objectives accordingly to maintain a high level of strategic foresight. Leverage analytical expertise data/system/business knowledge to answer and anticipate critical business questions and opportunities and deliver insights to the business in ways that make a significant impact. Inspiring Leadership Coach and empower a team of Indigo growth analysts Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals Accountable for the overall engagement, productivity, turnover & bench strength of the team Build excellent partnerships with leaders across the Marketing, Retail, e-commerce, and Merchandising teams; empower their teams with the data and insights required to make better business decisions. KEY RELATIONSHIPS Reports to the Chief Marketing Officer Directly responds to customer health and behaviour-related insight requests from: Sr. Director of Loyalty, VP of Marketing Communication, Sr. Vice President of Retail, Sr. Director of indigo.ca, EVP & Chief Merchant. Supports, as relevant, the Director of Data Structure & Integrity Liaises with external peers and experts in customer analytics and insights to continually build personal and organizational capability. Qualifications A degree in Business Administration with a concentration in Business and Marketing Analytics or a degree in Data Science. A minimum of 7 years of progressively senior experience in roles focused on creating and communicating insights from customer behaviour data. Proven ability to recruit, inspire, and lead high-performing teams. Exceptional skills in analyzing and presenting customer data to surface meaningful insights. Strong passion for understanding and interpreting consumer behaviour. Demonstrated commitment to Indigo’s mission and alignment with our Guiding Principles. Additional information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process. WELCOME HOME #J-18808-Ljbffr
This range is provided by Indigo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$42,500.00/yr - CA$60,000.00/yr Full-time Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU’LL DO: Functional Articulate Indigo’s mission and strategy and communicate business goals to store team Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink Act as an advocate for the customer by placing them at the forefront of all decision-making processes Identify local market trends and competitors to proactively anticipate customer needs and expectations Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives Continually assess staffing levels and lead recruiting and selection of new employees Own store schedule Open and close store and manage sales floor Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures People Build strong teams by attracting and developing the best talent Bring out the best in others; empower and constructively stretch talent Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Collaborate with others to drive flexible and just in time solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage others to get input Encourage others to freely share their point of view and be open to feedback Accountable for the overall engagement, productivity, turnover, and bench strength of the team Cultural Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization Qualifications WHO YOU ARE: College degree preferred or equivalent job experience 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends, and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Quebec Additional information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process. WELCOME HOME Seniority level Mid-Senior level Employment type Full-time Job function Management, Sales, and Customer Service Industries: Retail, Retail Books and Printed News, and Book and Periodical Publishing #J-18808-Ljbffr
This range is provided by Indigo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$42,500.00/yr - CA$50,000.00/yr Full-time Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU’LL DO: Functional Articulate Indigo’s mission and strategy and communicate business goals to store team Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink Act as an advocate for the customer by placing them at the forefront of all decision-making processes Identify local market trends and competitors to proactively anticipate customer needs and expectations Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives Continually assess staffing levels and lead recruiting and selection of new employees Own store schedule Open and close store and manage sales floor Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures People Build strong teams by attracting and developing the best talent Bring out the best in others; empower and constructively stretch talent Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Collaborate with others to drive flexible and just in time solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage others to get input Encourage others to freely share their point of view and be open to feedback Accountable for the overall engagement, productivity, turnover, and bench strength of the team Cultural Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization Qualifications WHO YOU ARE: College degree preferred or equivalent job experience 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends, and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Quebec At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process. WELCOME HOME Seniority level Mid-Senior level Employment type Full-time Job function Management, Sales, and Customer Service Industries: Retail, Book and Periodical Publishing, and Retail Books and Printed News #J-18808-Ljbffr
MISSION The Manager, Strategic Sourcing is responsible for leading all aspects of the Procurement process for non-merchandise goods and services. This role supports the business by structuring favorable agreements with Suppliers, enabling the delivery of critical business objectives.
KEY PERFORMANCE METRICS Cost Savings for ongoing operational expenditures Cost Avoidance across operating and capital expenditures Stakeholder satisfaction Contract compliance Risk mitigation Process improvements
KEY ACCOUNTABILITIES Strategic Build strong working relationships with key Indigo stakeholders to expand the Sourcing team’s scope of influence Develop and implement strategies and objectives for assigned procurement categories that drive short and long-term improvement Advance strategic supplier relationship management, risk mitigation and compliance Drive continuous improvement within assigned categories and for the Sourcing team
Functional Partner with Indigo business teams to develop and execute Sourcing events (RFX, Negotiations, Business Reviews, etc.) Lead the procurement process for newly approved strategic initiatives and contribute to business case development Lead vendor negotiations ensuring key stakeholder engagement and strategy alignment Partner with Legal and business teams to review contract documents, addressing key requirements such as risk management, cost containment and accountability Track department performance by creating detailed reporting on assigned projects Work with business partners to develop forecasts and budgets Support critical supplier relationship management and contract management processes Lead supplier selection process utilizing standard tools Develop strong partnerships with current and potential suppliers
People Acts as an Indigo ambassador in building and maintaining sustainable relationships across the company and with Suppliers Understand and follow Indigo's core HR process Promote procurement best practices by providing coaching and guidance to stakeholders Work in a collaborative and constructive manner with team and business partners Acts in a manner that promotes, and is aligned with, Indigo's Guiding Principals
SCOPE Reports to: VP, Commercial Finance & Procurement Manager once Removed (MOR): Chief Operating Officer
KEY RELATIONSHIPS Internal: Legal Finance Facilities Marketing Retail Operations IT Supply Chain HR
External: Suppliers, Contractors, Consultants
Qualifications Work Experience / Education / Certifications 3+ years managing end-to-end procurement in a large, complex organization Experience leading sourcing for Indirect spend categories Demonstrated ability to manage cross-functional teams and projects University degree, preferably in Business, Economics or Engineering Previous negotiations training from leading institution is considered an asset
Competencies / Skills / Attributes Superior verbal and written communication skills with an emphasis on ‘storytelling’ Easily builds relationships and trust across all levels of a company Thrives in a collaborative, fast-paced, dynamic environment Demonstrated ability to lead influence others High business acumen and highly analytical (ability to draw actionable insights from data) Detail-oriented and process driven
Other (travel, Bilingual, etc.) Local travel to Indigo’s Distribution Centre may be required French is not required
Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate
Job Description
The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.
WHAT YOU’LL DO:
Functional
Articulate Indigo’s mission and strategy and communicate business goals to store team Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink Act as an advocate for the customer by placing them at the forefront of all decision-making processes Identify local market trends and competitors to proactively anticipate customer needs and expectations Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives Continually assess staffing levels and lead recruiting and selection of new employees Own store schedule Open and close store and manage sales floor Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures
People
Build strong teams by attracting and developing the best talent Bring out the best in others; empower and constructively stretch talent Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Collaborate with others to drive flexible and just in time solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage others to get input Encourage others to freely share their point of view and be open to feedback Accountable for the overall engagement, productivity, turnover, and bench strength of the team
Cultural
Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization
Qualifications
WHO YOU ARE: College degree preferred or equivalent job experience 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends, and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Quebec
Additional information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters, or Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and soul, and Great Books are JUST the Beginning…
We play by the following rules:
We exist to add joy to our customers’ lives every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate
Job Description
MISSION
The Director of Customer Insight & Analytics is responsible for establishing and managing Indigo’s Customer Health Dashboard, which enables the organization to track customer behaviour against established weekly and monthly targets. The Director of Customer Insight & Analytics will provide actionable insights on customer behaviour trends to support key processes, including the Marketing Communication Process, the Plum Loyalty Program Development Process, the Weekly Performance Management Process, and the annual Strategic Planning Process.
The Director of Customer Insight & Analytics will monitor and share insights on market trends with the Marketing Team and senior management, providing a comprehensive view of opportunities and challenges related to existing and potential customers.
As a key member of the Marketing Team, the Director of Customer Insight & Analytics will contribute to the development of Marketing Strategy and play an integral role in the Corporate Strategic Planning Process.
This role will also lead the development of a highly skilled and engaged Customer Analytics and Insight Team, fostering a culture of data-driven decision-making to support Indigo’s overall strategic goals.
KEY PERFORMANCE METRICS
Internal customer's net promotor scores (within marketing and cross-functionally). Team engagement scores
KEY ACCOUNTABILITIES
Customer Health Reporting
Build Indigo Customer Health Dashboard and share weekly insight on progress vs. objectives and opportunities for corrective action. Deliver quarterly customer insight reviews to support ongoing strategic planning. Support functional leaders with insight-driven analysis and recommendations across customers, competitors, markets and categories. Maintain a strong partnership with IT to enhance the accuracy & breadth of data.
Strategic Insight Support
Unlock strategic choices and joint business planning opportunities to drive incremental sales and category growth. Develop Indigo’s customer segmentation and ensure it is used and understood throughout the business. Internal & External Customer Trends Deliver ongoing research priorities, brand health tracking, and macro-customer insights. Identify customer and business needs and adjust departmental and team objectives accordingly to maintain a high level of strategic foresight. Leverage analytical expertise data/system/business knowledge to answer and anticipate critical business questions and opportunities and deliver insights to the business in ways that make a significant impact.
Inspiring Leadership
Coach and empower a team of Indigo growth analysts Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals Accountable for the overall engagement, productivity, turnover & bench strength of the team Build excellent partnerships with leaders across the Marketing, Retail, e-commerce, and Merchandising teams; empower their teams with the data and insights required to make better business decisions.
KEY RELATIONSHIPS
Reports to the Chief Marketing Officer Directly responds to customer health and behaviour-related insight requests from: Sr. Director of Loyalty, VP of Marketing Communication, Sr. Vice President of Retail, Sr. Director of indigo.ca, EVP & Chief Merchant. Supports, as relevant, the Director of Data Structure & Integrity Liaises with external peers and experts in customer analytics and insights to continually build personal and organizational capability.
Qualifications
A degree in Business Administration with a concentration in Business and Marketing Analytics or a degree in Data Science. A minimum of 7 years of progressively senior experience in roles focused on creating and communicating insights from customer behaviour data. Proven ability to recruit, inspire, and lead high-performing teams. Exceptional skills in analyzing and presenting customer data to surface meaningful insights. Strong passion for understanding and interpreting consumer behaviour. Demonstrated commitment to Indigo’s mission and alignment with our Guiding Principles.
Additional information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate
Job Description
This position requires a portfolio—please include a link or attachment with your application. MISSION
The Specialist, Social Media Content is responsible for creating compelling and engaging social media content across various platforms. This includes contributing to key social media strategies and driving measurable success through audience engagement and content interaction.
KEY PERFORMANCE METRICS
Quality and creativity of social media content created Growth of social media engagement, including likes, shares, and comments Increase in first content engagement rates Increase in follower growth and social media impressions Contribution to positive brand sentiment and awareness on social media platforms KEY ACCOUNTABILITIES
Functional
Write, edit, and research social media content that is engaging, on-brand, and aligned with social media KPIs Assist with executing social media strategies, ensuring community engagement and growth. Produce social-first video content and social posts aimed at increasing engagement rate.s Track and analyze performance metrics, adjusting content based on key social media KPIs such as engagement rates, impressions, and follower growth. Act as a social media advocate for the brand by maintaining a consistent voice and tone that resonates with the target audience Identify trends in social media and suggest new content ideas to keep the brand’s presence fresh and relevant. Continuously seek ways to improve social media engagement, working with the team to enhance content and engagement strategies.
People
Collaborate with team members to create social media content that supports the overarching marketing goal. Share ideas and feedback with colleagues to improve social media strategies and content execution. Work cross-functionally with other teams to align social media content with broader marketing initiatives. Encourage a team mindset of collaboration, openness, and creative feedback.
Cultural
Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization
SCOPE
Reports to: Manager, Social Media
KEY RELATIONSHIPS
Internal:
Marketing Creative Studio Trade and Lifestyle Merchants
External:
Publishers Partners
Qualifications
Work Experience / Education / Certifications
Minimum 2 years in social media marketing or digital marketing/communications Bachelor’s degree with focus in Marketing, Communications, or related field Experience producing video content, filming & editing Strong understanding of social media platforms, trends, and community-building strategies Experience drafting social posts, working with editorial and content calendars
Competencies / Skills / Attributes
Excellent writing and communication skills with a creative approach to social media content Capable of editing, producing, and shooting video content for social media platforms Ability to work independently and as part of a team to deliver engaging social media content Energetic, customer-focused with strong attention to detail and organizational skills Proven ability to handle multiple tasks with urgency and meet tight deadlines Excellent project management skills with an ability to prioritize content tasks based on deadlines and performance metrics Proficiency in CapCut Strong knowledge of social media platforms such as Meta (Facebook, Instagram), TikTok, and others; familiarity with platform-specific content strategies is considered an assetExperience with social media management tools such as Hootsuite and Later is considered an asset Other (travel, Bilingual, etc.)
Bilingualism in English and French considered an asset
Additional information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
WELCOME HOME
6551 Number 3 Rd unit 1516a, Richmond, BC V6Y 2B6, Canada Full-time Salary Range: $42,500-$60,00
Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate
Job Description
The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.
WHAT YOU’LL DO: Functional Articulate Indigo’s mission and strategy and communicate business goals to store team Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink Act as an advocate for the customer by placing them at the forefront of all decision-making processes Identify local market trends and competitors to proactively anticipate customer needs and expectations Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives Continually assess staffing levels and lead recruiting and selection of new employees Own store schedule Open and close store and manage sales floor Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures People Build strong teams by attracting and developing the best talent Bring out the best in others; empower and constructively stretch talent Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Collaborate with others to drive flexible and just in time solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage others to get input Encourage others to freely share their point of view and be open to feedback Accountable for the overall engagement, productivity, turnover, and bench strength of the team Cultural Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization
Qualifications
WHO YOU ARE: College degree preferred or equivalent job experience 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends, and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Quebec
Additional information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
WELCOME HOME
