Senior Director, Legal Services & General Counsel Join to apply for the Senior Director, Legal Services & General Counsel role at Information Services Corporation ISC. We are an industry‑leading employer with a global presence, offering registry and information management services for public data and records. Our mission of putting the right information in the right hands, at the right time drives our innovation, growth, and well‑being. Job Details Seniority level: Director Employment type: Full‑time Job function: Legal Industry: Information Services Responsibilities Lead, mentor, and develop a legal team with a focus on commercial delivery. Set strategic direction and oversee all corporate legal affairs aligned with business goals and regulatory requirements. Advise senior leadership and the Board on key corporate, commercial, securities, regulatory, and litigation matters, including legal risks and proactive guidance on implications of business decisions. Serve as a strategic business partner, directing internal and external legal resources to support operational success. Ensure securities law compliance, including disclosure obligations, insider trading, and governance requirements. Lead legal due diligence, negotiation and drafting related to corporate transactions, including M&A, financings, contracts, and strategic partnerships. Develop and maintain legal policies, frameworks, and procedures that drive compliance and risk mitigation. Monitor and interpret emerging laws and regulatory trends impacting the organization. Manage all litigation, disputes, and investigations, including oversight of external counsel and costs. Establish and deliver measurable service standards and performance metrics for the legal function. Qualifications A law degree and active membership in good standing with a Canadian law society. Minimum 12 years of progressive legal experience, including at least 5 years in a leadership role. Demonstrated experience advising or serving a publicly traded company on securities, governance, and disclosure matters. Proven experience in corporate/commercial law, structuring and negotiating complex business transactions, mergers and acquisitions, and risk management. Strong understanding of Canadian securities law, corporate governance frameworks, and capital markets. Exceptional judgment, integrity, and the ability to balance legal risk with business opportunity. Excellent communication, negotiation, and relationship‑building skills, with the ability to influence at the executive and Board levels. What We Offer We believe in progress with purpose. Record of sustainable growth Investment in diversifying lines of business Education support Competitive salary and benefits package Recognition programs About ISC ISC (TSX: ISC) is a leading provider of registry and information management services for public data and records. Throughout its history, ISC has delivered value to government, industry, and community, serving as the partner of choice for governments and private‑sector organizations seeking solutions across the information management spectrum. Referrals increase your chances of interviewing at Information Services Corporation ISC by 2x. If you are interested in this opportunity, please apply by November 30, 2025. The position will remain posted until filled. We thank all candidates; only those selected for interview will be contacted. If you are selected for an interview, please advise if you require any accommodations prior to the interview. #J-18808-Ljbffr
Senior Director, Legal Services & General Counsel
Join to apply for the
Senior Director, Legal Services & General Counsel
role at
Information Services Corporation ISC . We are an industry‑leading employer with a global presence, offering registry and information management services for public data and records. Our mission of
putting the right information in the right hands, at the right time
drives our innovation, growth, and well‑being.
Job Details
Seniority level: Director
Employment type: Full‑time
Job function: Legal
Industry: Information Services
Responsibilities
Lead, mentor, and develop a legal team with a focus on commercial delivery.
Set strategic direction and oversee all corporate legal affairs aligned with business goals and regulatory requirements.
Advise senior leadership and the Board on key corporate, commercial, securities, regulatory, and litigation matters, including legal risks and proactive guidance on implications of business decisions.
Serve as a strategic business partner, directing internal and external legal resources to support operational success.
Ensure securities law compliance, including disclosure obligations, insider trading, and governance requirements.
Lead legal due diligence, negotiation and drafting related to corporate transactions, including M&A, financings, contracts, and strategic partnerships.
Develop and maintain legal policies, frameworks, and procedures that drive compliance and risk mitigation.
Monitor and interpret emerging laws and regulatory trends impacting the organization.
Manage all litigation, disputes, and investigations, including oversight of external counsel and costs.
Establish and deliver measurable service standards and performance metrics for the legal function.
Qualifications
A law degree and active membership in good standing with a Canadian law society.
Minimum 12 years of progressive legal experience, including at least 5 years in a leadership role.
Demonstrated experience advising or serving a publicly traded company on securities, governance, and disclosure matters.
Proven experience in corporate/commercial law, structuring and negotiating complex business transactions, mergers and acquisitions, and risk management.
Strong understanding of Canadian securities law, corporate governance frameworks, and capital markets.
Exceptional judgment, integrity, and the ability to balance legal risk with business opportunity.
Excellent communication, negotiation, and relationship‑building skills, with the ability to influence at the executive and Board levels.
What We Offer
We believe in progress with purpose.
Record of sustainable growth
Investment in diversifying lines of business
Education support
Competitive salary and benefits package
Recognition programs
About ISC
ISC (TSX: ISC) is a leading provider of registry and information management services for public data and records. Throughout its history, ISC has delivered value to government, industry, and community, serving as the partner of choice for governments and private‑sector organizations seeking solutions across the information management spectrum.
Referrals increase your chances of interviewing at Information Services Corporation ISC by 2x.
If you are interested in this opportunity, please apply by
November 30, 2025 . The position will remain posted until filled. We thank all candidates; only those selected for interview will be contacted. If you are selected for an interview, please advise if you require any accommodations prior to the interview.
#J-18808-Ljbffr
We are
ISC , an industry-leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of
putting the right information in the right hands, at the right time , means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.
We are seeking a
Technical Account Manager (TAM)
who thrives in a customer‑facing, relationship‑driven role and can act as the primary liaison between our customers and internal technical teams.
In this role, you will lead customer discussions, own service delivery outcomes, and translate technical concepts into clear, business‑focused language. While a strong technical foundation is essential, this position will focus on overseeing, coordinating, and guiding technical efforts, ensuring customer needs, contract commitments, and service expectations are consistently met.
Reporting to the Regional Manager, Customer Success & QA, this role plays a critical part in customer satisfaction, contract governance, and operational alignment across ISC’s enterprise services.
What You’ll Do:
Engage with stakeholders to assess, manage and prioritize change requests, coordinate resources and communicate timelines and impacts.
Establish and maintain governance processes to deliver IT Services as contracted to our customers both internal and external.
Prepare and present performance data, reports on IT service, issues, incidents, and project statuses to stakeholders and discuss opportunities to resolve.
Facilitate and coordinate changes, including upgrades, software updates, system integrations, configuration changes, and application enhancements within the IT environment to ensure seamless integration and minimal disruption to business operations. Prepare Change Order Proposals or Change Notices as required.
Coordinate and oversee all testing (UAT) activities, including regression and system testing, to ensure the quality and functionality of changes before deployment.
Develop, maintain, and coordinate Disaster Recovery (DR) plans with IT teams and stakeholders and execute contract agreed to DR exercises as required.
Oversee the planning, scheduling, and control of releases, ensuring successful deployment without impacting ongoing services.
Coordinate with technical teams to investigate incidents, track resolutions, identify trends for improvements, and implement preventive measures to avoid future incidents.
Prepare Major Incident reports in coordination with technical teams when required and deliver to business areas, written in business terminology.
Monitor contract terms, ensure compliance, manage renewals, and liaise with legal and procurement teams.
What You’ll Need:
Bachelor of Science, Bachelor of Administration, Computer Science, or a related diploma, plus 6+ years of relevant IT experience, such as:
Application support or systems analysis
Technical account management or customer success
Release, change, or service delivery management
; height:0; width:auto;>l>ITIL Foundation certification or demonstrated ITIL-based experience.
Builds strong, trusted relationships with customers and confidently leads ongoing discussions, meetings, and issue resolution.
Communicates complex information clearly in plain language, both verbally and in writing.
Understands system applications and technical concepts well enough to assess issues, feasibility, and solutions, and translate them between customers and technical teams.
Ensures services are delivered as contracted, monitoring SLAs, KPIs, and governance commitments.
Effectively manages and coordinates escalated incidents, changes, and releases, ensuring minimal disruption and clear customer communication.
Analyzes issues, identifies root causes, and supports practical, customer focused solutions.
Works effectively across development, application support, customer success, and business teams.
What we offer:
At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:
We believe in progress with
purpose.
A record of sustainable growth,
Investment in diversifying lines of business
We support your
growth.
Education support
We care about
people.
Competitive salary and benefits package
Recognition programs
Help us put the right information in the right hands, at the right time. If this opportunity interests you, please apply by
April 21, 2026.
We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.
A little more about us:
ISC (TSX: ISC) is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.
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Serve as the primary liaison in this Technical Account Manager role, enhancing client relationships through effective service delivery. You'll digitize technical concepts into business-centric language for stakeholders.
This position centers on ensuring alignment between customer needs and technical teams. You will oversee resource coordination, governance processes, and facilitate changes involving IT services, thus playing a crucial role in contract fulfillment and customer satisfaction.
Key Responsibilities:
• Manage stakeholder requests and change priorities
• Ensure IT services are delivered as agreed
• Present data on service performance and issues
• Facilitate upgrades and configuration changes
• Oversee disaster recovery planning and testing
Requirements:
• Bachelor's degree in a relevant discipline
• 6+ years of IT-related experience
• Strong communication and relationship skills
• Proven track record in incident and change management
• Familiarity with ITIL methodologies
Harness your expertise in IT service management to foster strong customer relationships and ensure optimal service delivery.
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Company Name
ESC Corporate Services Ltd.
Location:
Toronto, Ontario
Status:
1 Permanent Full-time Vacancy
Salary Range:
The annual salary for this position ranges from $64,500.00 - 96,500.00. Exact compensation may vary based on qualification, experience, and education.
Closing Date:
April 3, 2026
We are
ESC,
an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.
We are looking for a
Senior Account Manager - Debt & Recovery
to help grow our business and contribute to our future.
The Senior Account Manager - Debt & Recovery is responsible to manage and build relationships with assigned customer accounts, including identifying opportunities for growth and product enhancements.
Major Activities
Build the sales pipeline by cold calling prospective clients and generating interest to pursue a discovery session. This will involve following up on leads from industry relevant conferences, recommendations / referrals of newly identified potential Key Accounts to relevant ESC partners.
Develop relationships and maintain regular customer touch points with assigned accounts. This will include soliciting feedback on customer products, services and interactions with ESC to ensure customer satisfaction. This will also involve relationship management, problem solving and creating awareness around expansion of services.
Organize and participate in product demonstrations and training sessions with prospective clients and/or current clients with potential account growth. This will include providing Registry Complete (or other) demos and conducting discovery sessions with clients to help identify additional ESC product or services that may fit the clients’ needs.
Identify issues and potential product enhancements and solutions through customer contact and relationship management to increase competitiveness of the product suite. Provide voice of the customer (VOC) ing VOC back to larger Sales team.
Attend conferences and client meetings as required
Work closely with marketing and the onboarding teams to address user set-up issues such as updating user-ids and set-up of additional users as needed
Enter and ensure all salesforce activities are recorded and up to date.
Analyze the customer base (currents & prospects) and identify and target highest potential opportunities.
Identify product gaps in the customer's current purchasing habits and create business plans to capitalize on opportunities and ultimately achieve sales goals.
Perform other related duties as required or assigned.
Knowledge And Qualifications
A Diploma or Certificate in a Business administration or equivalent plus 3+ experience working in a banking or sales capacity.
Customer services experience including sales or retail would be an asset.
Strong interpersonal and communication skills.
Ability to multi-task and organize large amounts of information and data
Independent thinker but also the ability to work in a team environment and identify the need to collaborate with others.
Knowledge of Customer Onboarding, AML/KYC Regulations, credit bureau, equipment leasing, auto lending, small business lending, insurance, loan origination systems relating to the financial services segment.
Ability to adapt to changing environment: business capabilities, IT support when necessary, sales
Self starter and comfortable in a more unstructured environment
Excellent problem-solving capabilities and the ability to troubleshoot
Demonstrated professional sales approach and the ability to build relationships
Working knowledge of Microsoft Word, Teams, Excel, Outlook, and PowerPoint
Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.
What We Offer
At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:
We believe in progress with purpose.
Innovative technology
Growth through strategic partnerships
Investment in new products
We support your growth.
Career development opportunities
Education support
We care about people.
Competitive salary and benefits package
Hybrid work schedule
Recognition programs
Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply
April 3, 2026.
We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.
A Little More About Us
ESC is a wholly owned subsidiary of ISC (TSX: ISC). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.
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