What We do:
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.
For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held SaaS company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
How We Do it:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day‑to‑day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
Reporting to:
Founder & CEO
About the Role
We are seeking a Head of AI Enablement and Emerging Technology to lead enterprise-wide AI transformation across the organization. Reporting directly to the Founder & CEO, this role will shape how we integrate AI into our strategy, operating model, workforce design, and financial planning.
This is not an IT infrastructure role. It is a cross-functional executive mandate focused on enabling responsible innovation, redesigning how we work in an AI-enabled environment, and ensuring measurable business impact.
You will partner closely with ETS, Risk & Compliance, R&D, People & Culture, and Finance to embed AI into the core of how we operate and scale.
Key Responsibilities
Enterprise AI Strategy
Define and execute the company-wide AI and emerging technology strategy.
Align AI initiatives with corporate priorities and long-term growth objectives.
Serve as the executive sponsor for AI transformation initiatives.
Organizational Design & Operating Model Evolution
Partner with the Lead of People & Culture to redesign workflows, roles, and team structures in an AI-enabled organization.
Identify opportunities to increase speed, autonomy, and productivity through AI integration.
Support leadership in workforce planning and capacity modeling.
Financial & Investment Alignment
Collaborate with Finance to build ROI models and investment frameworks for AI initiatives.
Prioritize initiatives based on measurable value creation.
Align AI transformation efforts with budget planning and capital allocation.
Innovation & Implementation
Lead enterprise AI pilots and scaling initiatives.
Evaluate tools and platforms in partnership with ETS and Risk & Compliance.
Ensure responsible, secure deployment aligned to governance standards.
Governance & Risk Partnership
Co‑develop AI guardrails and approval frameworks.
Balance innovation with privacy, compliance, and security requirements.
Reduce shadow AI risk through structured enablement.
Adoption & Cultural Enablement
Build executive and organizational AI literacy.
Develop internal playbooks and best practices.
Foster a culture of experimentation and continuous improvement.
Qualifications
10+ years in senior technology, innovation, or enterprise transformation leadership.
Demonstrated knowledge in leading AI implementation at scale.
Experience influencing operating model and organizational design decisions.
Financial acumen with experience building investment cases.
Ability to inspire others and champion AI adoption.
Deep understanding of AI platforms, automation, and emerging technology ecosystems.
What Success Looks Like
AI strategy embedded into strategic planning.
Measurable productivity, revenue, or cost optimization gains.
AI integrated into workforce and operating model decisions.
Clear governance model with reduced risk exposure.
Metrics of number of AI agents in production creating measurable impact.
Strong cross-functional alignment across Technology, People, and Finance.
What We Offer:
Competitive starting salary.
Comprehensive benefits package for you and your entire family.
Work‑life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.
RRSP/401K/PF and Share Ownership plans with a match program.
Maternity, adoption, and paternity leave salary top ups and ten “New Baby Days” for all parents welcoming a new child.
Annual “Cultural Day” off to celebrate a day of religious or cultural significance.
Up to 6 days of paid time off annually for volunteering or personal learning.
Seven‑week sabbatical after every seven years of employment.
What is an iQer?
An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!
If you’re an iQer, you approach problems with humility and an open mind. You’re a go‑getter who doesn’t wait around to be told what to do. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well‑being of others come before your personal agenda—you’re an ally to your colleagues and the community.
The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.
Want to Join the Team?
If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
You can view our job applicant privacy policy here.
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A telecommunications software provider based in Vancouver is seeking a Head of AI Enablement and Emerging Technology to lead enterprise-wide AI transformation. This role will involve partnering closely with various departments to integrate AI into the operating model and design. Candidates should have over 10 years of experience in technology leadership and a proven track record in AI implementation. Competitive starting salary and a comprehensive benefits package are offered in a hybrid work environment. #J-18808-Ljbffr
Shiftlab – Junior Software Developer
What We Do
Shiftlab is a fast‑growing workforce management software company. More than 30,000 retail professionals use Shiftlab every day to create strategic schedules, optimize labor, and empower their teams. Our platform combines AI‑powered forecasting, intelligent automation, and real‑time performance insights to help retailers improve profitability, reduce labor costs, and make better operational decisions.
While most of our work is done remotely, we value occasional in‑person meetups—so this role is open to candidates based in Regina, SK.
Role Purpose
We are seeking a Junior Software Developer who is motivated to accelerate their growth and contribute meaningfully to our development team. The ideal candidate has a foundational understanding of C#, strong communication skills, and a proactive, curious approach to problem‑solving. In this role, you will not be limited to low‑impact tasks. Working closely with senior team members, you will contribute to production features and gain hands‑on experience building modern, scalable software systems.
What You’ll be Doing
As a Junior Developer, you will
Grow your technical skills by learning from experienced engineers while building and improving Shiftlab’s backend systems using C# and .NET 8.
Participate in designing and implementing new product features and integrations with guidance from senior team members.
Contribute to developing scalable, maintainable solutions that support retailers of all sizes.
Collaborate with team members to debug, diagnose, and resolve real production issues.
What You’ll Learn
C# / .NET 8
Cloud‑based architecture (Azure)
REST APIs and distributed systems concepts
SQL / NoSQL data storage
Git‑based workflows and CI/CD
React Native
Practical exposure to agentic and machine learning technologies, including using them to accelerate software development and integrating AI‑driven automation and decision systems into production applications.
What We’re Looking For
Solid understanding of programming fundamentals (any language)
Basic knowledge of object‑oriented programming principles.
Familiarity with the general stages of the software development lifecycle.
Strong communication skills and a desire to learn quickly in a collaborative environment.
A diploma or degree in Computer Science, Computer Engineering, or a related field.
Must be located in Regina, SK for occasional in‑person collaboration.
Nice to Have (but not required)
Experience with C# and .NET technologies (e.g., ASP.NET Core).
Exposure to Azure based cloud technologies (e.g., message queues, NoSQL databases, serverless applications).
Experience or interest in full‑stack development (front‑end + back‑end).
Familiarity with Git or other version control systems.
Previous experience with workforce management software.
Exposure to writing automated tests.
What We Offer
Begin your journey with a competitive starting salary!
Enjoy peace of mind with a comprehensive benefits package for you and your entire family.
Embrace work‑life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What’s even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
Give back with up to 6 days of paid time off annually for volunteering or personal learning.
We believe in the value of taking time to refresh, re‑energize, and reflect on your career journey. Employees are granted a seven‑week sabbatical after every seven years of employment!
Want to Join the Team?
If you’re interested in a career with Shiftlab, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
You can view our job applicant privacy policy here.
#J-18808-Ljbffr
Drive enterprise-wide AI integration as the Head of Emerging Technology. Shape AI strategies to foster innovation and measurable impact in a flexible hybrid work environment.
This pivotal role seeks an experienced leader to guide AI integration into operations, strategy, and workforce design. Your responsibilities will focus on defining the company-wide AI strategy and collaborating with cross-functional teams to optimize workflows and team structures. You will prioritize initiatives and ensure alignment with corporate growth objectives and financial planning.
Key Responsibilities:
• Define and execute enterprise-wide AI strategies
• Align AI initiatives with business goals
• Partner with teams to redesign organizational workflows
• Lead enterprise AI pilots and scaling initiatives
• Develop governance frameworks for AI usage
Requirements:
• 10+ years in technology or enterprise transformation
• Proven expertise in leading large-scale AI projects
• Strong financial acumen in investment planning
• Ability to inspire AI adoption across all levels
• Knowledge of emerging technology ecosystems
Transform your organization by leading innovative AI strategies that enhance productivity and redefine operational success.
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A leading technology firm in Winnipeg is seeking C# developers to join their Professional Services Delivery team. This role involves solving complex challenges for major clients, designing and implementing integrations, and collaborating with internal and external stakeholders. Ideal candidates will have a strong foundation in C# development and be comfortable in a hybrid work environment with flexible hours. The company offers competitive salaries and an extensive benefits package, promoting a healthy work-life balance. #J-18808-Ljbffr
A fast-growing workforce management software company is seeking a motivated Junior Software Developer. The ideal candidate should have a foundational understanding of C# and strong communication skills, with opportunities to grow through hands-on experience. You will work in a hybrid environment with benefits like competitive salary, comprehensive health coverage, and generous vacation policies. Must be located in Regina, SK for occasional in-person collaboration. #J-18808-Ljbffr
About the Team:
The Professional Services Delivery team is focused on building and maintaining integrations and project-based solutions that help our clients meet their goals. Whether it's developing custom workflows or supporting incoming requests, we aim to provide reliable, efficient, and client-centered solutions.
About the Role:
We are seeking developers with strong C# development and communication skills. Successful candidates will take ownership of solving tough problems, communicating solutions with internal clients (sometimes external), and are masters of balancing quality and speed. They will take initiative to learn and understand technical solutions, work collaboratively with other developers and internal/external stakeholders, and meet challenges as they arise.
What You'll Be Doing:
You will be part of a skilled team of developers which solves complex problems for our biggest multi-million-dollar accounts while creating excellent client experience.
You will be playing a fundamental role in designing and implementing our ambitious integrations and product features.
You will have the opportunity to grow your skills by working as a part of the team while striving to find the best solutions.
You will be creating and contributing to large-scale architectural plans and solutions that create unique and cutting-edge retail experiences for some of the largest retailers in the world.
You will be brainstorming and working with clients to understand the clients’ needs.
What We’re Looking For:
Comfortable with developing on a C# web stack (e.g., ASP.NET Core)
Strong foundation in object-oriented design
Experience in all phases of the software development lifecycle
Experience developing distributed and asynchronous solutions using cloud technologies (e.g., message queues, NoSQL data storage, serverless applications).
Previous full-stack development experience (Front and Back End).
Comfortable with Git.
Familiarity with containerization and Kubernetes.
Experience implementing automated tests.
BS or better in Computer Science or Computer Engineering (self‑taught individuals with strong work experience are welcome to apply).
What We Offer:
Begin your journey with a competitive starting salary!
Enjoy peace of mind with a comprehensive benefits package for you and your entire family.
Embrace work‑life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
Give back with up to 6 days of paid time off annually for volunteering or personal learning.
We believe in the value of taking time to refresh, re‑energize, and reflect on your career journey. Employees are granted a seven‑week sabbatical after every seven years of employment!
What is an iQer?
An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!
If you’re an iQer, you approach problems with humility and an open mind. You’re a go‑getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well‑being of others come before your personal agenda—you’re an ally to your colleagues and the community.
The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.
Want to Join the Team?
If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
You can view our job applicant privacy policy here.
#J-18808-Ljbffr
Shape the future of software solutions as a Developer with C# expertise. Thrive in a hybrid work environment while tackling complex challenges for notable clients.
As a Software Developer, you will be integral to the Professional Services Delivery team, crafting custom workflows and integrations. Your role will involve both design and implementation, ensuring a top-tier client experience across diverse projects. Collaboration with various stakeholders is key to your success.
Key Responsibilities:
• Develop sophisticated applications using C# and ASP.NET Core
• Lead design efforts for unique integrations
• Customize solutions to fulfill client objectives
• Collaborate on large-scale architectural projects
• Engage directly with clients to understand their needs
Requirements:
• Proficient in C# and object-oriented programming
• Experience with the software development lifecycle
• Understanding of cloud technologies and distributed systems
• Familiarity with Git and Kubernetes
• Bachelor’s degree in Computer Science or relevant experience
Join a dedicated team that values initiative, creativity, and a passion for technology while delivering exceptional software solutions.
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Start your career as a Junior Software Developer, gaining hands-on experience in C# and backend development. This remote role offers you a chance to learn from industry experts.
As a motivated candidate, you will work alongside senior developers, immersing yourself in the development of modern, scalable software solutions. You'll apply your foundational programming knowledge while gaining insights into cloud technologies and production systems. Collaborate effectively and tackle real-time challenges faced by retailers.
Key Responsibilities:
• Improve backend systems using C# and .NET 8
• Contribute to design and implementation of new features
• Work with team to troubleshoot and fix production issues
• Create scalable solutions for various retail clients
Requirements:
• Sound programming knowledge in any language
• Basic understanding of object-oriented programming
• Degree or diploma in a relevant technical field
• Strong communication abilities and eagerness to learn
Seize this chance to expand your software development expertise and make a real impact in a supportive team.
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About the Role
As a Support Solutions I team member, you will be the first point of contact (FPOC) for clients and partners seeking assistance with the iQmetrix suite of products. This Level I support role is critical in delivering exceptional customer service, resolving issues efficiently, and ensuring a seamless support experience. You’ll work within our Support Solutions and Client Enablement teams, managing cases through Salesforce CRM and contributing to our mission of providing fast, reliable, and knowledgeable support. This is a temporary full‑time position. Location Preferred: Regina, SK.
Key Responsibilities
Front‑Line Support: Serve as the primary point of contact for live support channels, including phone and chat. This includes delivering real‑time support to clients as their issues occur and managing multiple issues at once.
Client Case Management: Provide timely and effective support, training, troubleshooting, and investigation of client‑reported issues. Manage cases within the Salesforce CRM.
Escalation Handling: Identify and elevate product defects or complex issues to Level II Support or Product Development teams as needed.
Provide appropriate information and replication steps to ensure efficient resolution of issues or incidents.
Documentation & Knowledge Management: Create and maintain internal and external documentation, including runbooks and support guides, ensuring consistency and clarity.
Incident Response: Participate in incident communication and coordination, including updates via Status Page and managing parent/child case relationships.
Salesforce CRM Case Management: Triage, prioritize, and manage support cases using Salesforce Service Cloud, identify trends, and ensure timely resolution while meeting SLA requirements.
Cross‑Team Collaboration: Work closely with DevOps and other technical teams to resolve issues and improve support processes.
Client Communication: Engage directly with clients to gather information, troubleshoot issues, and facilitate faster resolution times.
On‑Call Support: Participate in scheduled on‑call rotations to provide after‑hours support coverage and statutory holiday coverage as needed.
Product Expertise: Maintain subject‑matter expertise (SME) across the iQmetrix suite of products to deliver knowledgeable and confident support.
Participate in the Strategic Process of the Team, including Team Tactical meetings, 1 on 1s, and strategic planning as it pertains to the Support Solutions Team.
Qualifications
Strong communication and interpersonal skills (adaptability, attention to detail).
Experience in customer support or technical support roles.
Familiarity with Salesforce CRM or similar case management systems (POS systems, Slack, Microsoft skills).
Ability to troubleshoot and investigate technical issues.
Comfortable working in a fast‑paced, collaborative environment.
Willingness to participate in on‑call rotations.
Knowledge of iQmetrix products is an asset (training provided).
Demonstrated aptitude for analyzing complex issues and implementing effective solutions in a timely manner.
Adaptability and resilience when faced with new challenges and evolving client needs.
Attention to detail and the ability to spot irregularities in specific flows or processes.
What We Offer
Competitive starting salary.
Comprehensive benefits package for you and your entire family.
Flexible hybrid working environment, generous vacation, and trusted sick leave program.
RRSP/401K/PF and Share Ownership plans with a matching program.
Maternity, adoption, and paternity leave salary top‑ups and ten “New Baby Days” for all parents welcoming a new child.
Cultural Day off annually to celebrate a day of religious or cultural significance.
Up to 6 days of paid time off annually for volunteering or personal learning.
Seven‑week sabbatical after every seven years of employment.
We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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