The Supervisor of Life & Disability Services is critical to the success of the Life and Disability Services team by ensuring they are well supported and have solid direction in their daily work.
As the successful candidate, you will be responsible for time reporting and performance management of direct reports and will review and manage workloads to ensure internal and external customer service and quality expectations are met. You will encourage your team to take initiative, innovate and to share ideas to enhance process efficiencies
*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.
Qualifications: 3 to 5 years of experience in a Disability Claims Intake and/or Administration role Strong leadership abilities with a minimum 3 years of experience in a leadership role Comprehensive working knowledge of group benefit contracts, including life and disability eligibility, insurance, and administrative standards Well-developed interpersonal and verbal/written communication skills Strong analytical, problem-solving and conflict resolution skills Flexible and able to adapt to new situations Ability to effectively multi-task and manage multiple competing priorities daily Ability to support and work with a team to effectively manage change Demonstrated commitment to continuous improvement Demonstrated coaching and mentoring skills Proficient in Microsoft Office Experience creating presentations and preparing reports is an asset Industry education (CEBS, LOMA, HIAA) is an asset
The Supervisor of Life & Disability Services is critical to the success of the Life and Disability Services team by ensuring they are well supported and have solid direction in their daily work.
As the successful candidate, you will be responsible for time reporting and performance management of direct reports and will review and manage workloads to ensure internal and external customer service and quality expectations are met. You will encourage your team to take initiative, innovate and to share ideas to enhance process efficiencies
Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.
Qualifications: 3 to 5 years of experience in a Disability Claims Intake and/or Administration role Strong leadership abilities with a minimum 3 years of experience in a leadership role Comprehensive working knowledge of group benefit contracts, including life and disability eligibility, insurance, and administrative standards Well-developed interpersonal and verbal/written communication skills Strong analytical, problem-solving and conflict resolution skills Flexible and able to adapt to new situations Ability to effectively multi-task and manage multiple competing priorities daily Ability to support and work with a team to effectively manage change Demonstrated commitment to continuous improvement Demonstrated coaching and mentoring skills Proficient in Microsoft Office Experience creating presentations and preparing reports is an asset Industry education (CEBS, LOMA, HIAA) is an asset
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.This is a hands-on development role with a generous mix of time writing code, peer reviewing code, and performing leadership duties. As the successful candidate, you will support a team of developers to help them perform at their best. You will be highly technical and able to add and/or explain technical specifications in the developers’ tickets. You will use and further develop your project management skills to support the Manager with project planning, timelines/estimates, scope, and risk. You will report ongoing project statuses to the Manager. You will work with other teams to ensure consistent practices are followed.This role will be a hybrid working model, based out of our Winnipeg, MB offices only, with a minimum of 3 days in office each week.Qualifications:Basic knowledge of project management processes, with experience in agile development practices. Continued education is mandatory.A minimum of 5 years of professional experience developing web applications and at least 1 year of experience leading a development team.Ability to communicate written and verbal information to both technical and non-technical audiences.Understanding of database and systems development concepts.Understanding of Lean/Agile principles and practices.Experience in the group insurance industry would be very valuable.Experience in business process modeling.Able to organize a number of projects and keep each on track.Able to analyze problems and/or requirements and recommend corrective action.Able to work with employees with various business backgrounds and skill sets within the organization.Able to work well in a team environment, particularly in a leadership role.Demonstrated understanding of applications and the business processes they support.Proven ability to investigate and resolve issues reported by users.JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295. #J-18808-Ljbffr
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.The Test Automation Developer improves the testing process for applications by designing, developing and maintaining automated test scripts that ensure the quality and reliability of our applications. This important role will help reduce the time spent on testing by automating time-consuming and repetitive test cases and contribute to the team’s continuous improvement of implementations, testing processes and methodologies.As the successful candidate, you will work with business analysts and developers to understand/develop test cases. You will design, develop, troubleshoot and maintain automated test scripts and prepare technical documentation. You will execute automated test suites and analyze results to identify and resolve defects and performance issues. You’ll need to stay up to date with industry best practices and emerging trends and share your knowledge with the team. In our dynamic environment, you will communicate with other team members and stakeholders to support the planning, testing, implementation and operation of software applications, recommending software enhancements and technical improvements where applicable.This role will be a hybrid working model, based out of our Winnipeg, MB offices only.Qualifications:Degree or diploma in Computer Science or a related programProfessional experience as a test automation developer or a similar roleExperience with test automation tools (e.g., Selenium, Cypress, xUnit, JMeter)Strong understanding of software testing principles and methodologiesAbility to communicate with various stakeholders about technical and non-technical subject matterAbility to work effectively with a team or independently.JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295. #J-18808-Ljbffr
CINUP brings Indigenous communities together as one collective force to achieve marketplace power, enhancing employee benefits, services, and stability. With a reputation for providing superior levels of service and education, paired with unique benefit solutions, CINUP has been a trusted name in Indigenous communities for over three decades.As the successful candidate, you will be responsible for the addition and maintenance of employee and dependent enrolment information on our benefit systems and creating employee packages. You will provide exceptional customer service and ongoing support to our internal and external clients through phone and/or email communication.This is a permanent, full-time role that is eligible for our hybrid work model.Qualifications:Minimum one year of experience in group insurance, preferably in a customer service or administration role, is an assetCompletion of courses within the industry (CEBS, LOMA) or equivalent work experienceStrong, confident communication skills, both oral and writtenDetail-oriented with a focus on quality and accuracyAbility to stay composed and organized in a high-volume environmentCapable of building and maintaining customer relationsAbility to handle complex inquiries and solve concerns for our customers in a timely mannerAbility to manage multiple prioritiesAbility to learn new technology and work with proprietary computer applicationsStrong team player with the ability to work independentlyBilingualism is an assetJohnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. #J-18808-Ljbffr
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.In this role, you will be responsible for administration processes for all French clients across the country for Chambers of Commerce Group Insurance Plan. Your duties will include receiving, reviewing and processing firm applications, firm updates, firm changes, firm terminations, employee applications, salary changes, and employee change requests.Administration tasks will include contacting plan administrators and/or advisor offices to collect information for outstanding requirements, answering the advisor phone line, promptly responding to inquiries in a professional manner, and sending timely communications. You will also be responsible for receiving Life and AD&D conversion requests, sending them to the applicable insurer, receiving quotes and forwarding them onto the clients.Qualifications:Excellent communication skills in French and English (verbal and written)Exceptional customer service skills and strong active listening skillsHigh level of attention to detail, accuracy, and confidentialityStrong organizational, time management and multitasking skillsAbility to effectively manage competing prioritiesStrong team player with ability to work independentlyExperience working with group insuranceJG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295. #J-18808-Ljbffr
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.This role will inspire and empower our dedicated Life and Disability Claims team to deliver exceptional customer service. Reporting to the Vice President, Maximum Benefit and Disability Services, this position supports and interacts with internal and external stakeholders in the handling and plan design of life and disability claims. You will assess and manage disability benefits in relation to employer/employee self-funded programs as you provide quality administrative support to employers and their employees with insured group life, disability and living benefit through our insuring partners.As the successful candidate, you will manage the team’s workloads to ensure industry-leading standards of service to our internal and external customers. You will oversee time reporting and apply performance management toward consistent quality expectations. You will foster a culture of innovation by encouraging your team to take initiative and share ideas that enhance process efficiency and drive continuous improvement.Hybrid working model based out of our Winnipeg, MB offices onlyQualifications:Exceptional leadership abilities with a minimum of 5 years’ experience in a leadership role3 years’ experience in managing short-term disability claims, vocational rehabilitation, employer-based return to work, or disability management programsCertification in disability management, return-to-work coordination, rehabilitation consulting, or enrolment in a certification program, or eligible to obtain certificationComprehensive working knowledge of group benefits contracts, including life and disability eligibility, insurance and administrative standardsDemonstrated skills in coaching and mentoring, analysis, problem solving, conflict resolution, change management with a commitment to continuous improvementExperience in quality assurance reviews or disability claims audits is an assetWell-developed interpersonal and verbal/written communication skillsAbility to effectively multi-task and manage multiple competing priorities dailyProficient in Microsoft OfficeAbility to communicate fluently in French (oral and written) is considered an assetJG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295. #J-18808-Ljbffr
