A leading provider in temporary housing and living support services for individuals displaced by property damage events is seeking a dynamic and strategic Senior Operations Leader . This role is central to delivering exceptional service to policyholders navigating housing transitions following events such as fire, water, or storm damage. With a national network of vendor partnerships and a commitment to innovation, the organization is poised for significant growth, and they’re looking for a senior leader who can scale operations with them. This role is best suited for a seasoned operator with an entrepreneurial mindset and proven financial acumen. You will oversee multiple departments, including client services, vendor relations, and claims processing, with full responsibility for operational execution and profitability. Your mandate: elevate the quality and efficiency of service delivery while building a collaborative, high-performance team culture. Description Operational & Financial Oversight Manage daily operations with full ownership of P&L and financial performance. Monitor key metrics, control costs, and implement strategies to improve profitability. Ensure teams are aligned with performance goals and deliver strong service outcomes. Process Optimization Streamline workflows to improve efficiency and scalability. Oversee training and ensure consistency across teams. Lead adoption of tools and systems that enhance operational effectiveness. Vendor & Partner Relations Strengthen supplier partnerships to secure quality, cost-effective housing solutions. Monitor market trends and adjust sourcing strategies accordingly. Escalation & Crisis Management Act as point of contact for complex claims or high-priority issues. Lead emergency response efforts during major events, ensuring continuity and support. Team Leadership Mentor managers and build a collaborative, high-performing team. Promote accountability, open communication, and a customer-first mindset. Continuous Improvement Champion innovation and lead change initiatives across operations. Use data insights to drive improvements in service and efficiency. Requirements 5–7 years of progressive experience in operations leadership, ideally in a service-based environment (hospitality, insurance services, corporate housing, or similar). Experience managing managers, with a track record of building performance-driven cultures. Strong business and financial insight, including P&L responsibility and margin optimization. Excellent communication, stakeholder engagement, and conflict resolution skills. Analytical and tech-savvy, comfortable with CRM platforms (experience with HubSpot is an asset). Resilient, adaptable, and solutions-focused under pressure. Post-secondary education in Business, Commerce, Supply Chain, or a related field preferred. Corporate Culture A leadership role within a growing, impact-driven organization Competitive base salary and performance incentives Health and wellness benefits Opportunities for advancement and career development A collaborative and entrepreneurial team culture The chance to make a meaningful difference for people displaced by unexpected events Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.
A leading provider in temporary housing and living support services for individuals displaced by property damage events is seeking a dynamic and strategic Senior Operations Leader . This role is central to delivering exceptional service to policyholders navigating housing transitions following events such as fire, water, or storm damage. With a national network of vendor partnerships and a commitment to innovation, the organization is poised for significant growth, and they’re looking for a senior leader who can scale operations with them. This role is best suited for a seasoned operator with an entrepreneurial mindset and proven financial acumen. You will oversee multiple departments, including client services, vendor relations, and claims processing, with full responsibility for operational execution and profitability. Your mandate: elevate the quality and efficiency of service delivery while building a collaborative, high-performance team culture. Description Operational & Financial Oversight Manage daily operations with full ownership of P&L and financial performance. Monitor key metrics, control costs, and implement strategies to improve profitability. Ensure teams are aligned with performance goals and deliver strong service outcomes. Process Optimization Streamline workflows to improve efficiency and scalability. Oversee training and ensure consistency across teams. Lead adoption of tools and systems that enhance operational effectiveness. Vendor & Partner Relations Strengthen supplier partnerships to secure quality, cost-effective housing solutions. Monitor market trends and adjust sourcing strategies accordingly. Escalation & Crisis Management Act as point of contact for complex claims or high-priority issues. Lead emergency response efforts during major events, ensuring continuity and support. Team Leadership Mentor managers and build a collaborative, high-performing team. Promote accountability, open communication, and a customer-first mindset. Continuous Improvement Champion innovation and lead change initiatives across operations. Use data insights to drive improvements in service and efficiency. Requirements 5–7 years of progressive experience in operations leadership, ideally in a service-based environment (hospitality, insurance services, corporate housing, or similar). Experience managing managers, with a track record of building performance-driven cultures. Strong business and financial insight, including P&L responsibility and margin optimization. Excellent communication, stakeholder engagement, and conflict resolution skills. Analytical and tech-savvy, comfortable with CRM platforms (experience with HubSpot is an asset). Resilient, adaptable, and solutions-focused under pressure. Post-secondary education in Business, Commerce, Supply Chain, or a related field preferred. Corporate Culture A leadership role within a growing, impact-driven organization Competitive base salary and performance incentives Health and wellness benefits Opportunities for advancement and career development A collaborative and entrepreneurial team culture The chance to make a meaningful difference for people displaced by unexpected events Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.
An exciting new build on the stunning Sunshine Coast is seeking an experienced General Manager to lead the launch and ongoing success of a new upscale casual dining concept in Sechelt. With breathtaking views, a strong community presence, and the opportunity to help shape the operation from the ground up, this is a unique role for a dynamic, hands-on leader ready to make an impact. Reporting directly to a senior operations executive, the General Manager will be the driving force behind daily operations, team performance, and sales strategy, particularly for events and community activations. This is a high-touch, on-the-floor leadership role with substantial ownership and autonomy. Description Lead all front-of-house operations and be highly visible during service periods. Deliver memorable guest experiences while upholding hospitality as the top priority. Drive revenue through community outreach and proactive event sales. Execute events on-site, taking full ownership of logistics, staffing, and service delivery. Manage all financial aspects, including budgeting, reporting, labour and inventory controls. Collaborate on systems development, strategic initiatives, and long-term planning. Participate in weekly and monthly business review meetings with corporate support. Requirements A proven GM with several years of experience in upscale casual or premium hospitality settings. Demonstrated financial acumen with strengths in reporting, controls, and business analysis. Adept at event sales and execution, with a natural ability to connect in the community. Strong leadership presence with a hands-on management style and a “roll-up-your-sleeves” attitude. Polished, personable, and professional—able to interact confidently with VIP guests. Comfortable building systems and working independently with minimal oversight. Experience in a corporate environment is an asset; entrepreneurial energy is essential. Corporate Culture Opportunity to shape the opening and operations of a landmark new venue. Relocation assistance includes limited fiscal support and up to 2–3 months of housing during transition. Flexible onboarding with some virtual work during the relocation period. Regular support and collaboration from head office operations and branding teams. This is a rare opportunity to bring your full skill set—hospitality, business savvy, and sales drive—to an inspiring new destination on the West Coast. Ready to lead something special? Apply now and bring your energy, experience, and vision to this exceptional opening. Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.
An exciting new build on the stunning Sunshine Coast is seeking an experienced General Manager to lead the launch and ongoing success of a new upscale casual dining concept in Sechelt. With breathtaking views, a strong community presence, and the opportunity to help shape the operation from the ground up, this is a unique role for a dynamic, hands-on leader ready to make an impact. Reporting directly to a senior operations executive, the General Manager will be the driving force behind daily operations, team performance, and sales strategy, particularly for events and community activations. This is a high-touch, on-the-floor leadership role with substantial ownership and autonomy. Description Lead all front-of-house operations and be highly visible during service periods. Deliver memorable guest experiences while upholding hospitality as the top priority. Drive revenue through community outreach and proactive event sales. Execute events on-site, taking full ownership of logistics, staffing, and service delivery. Manage all financial aspects, including budgeting, reporting, labour and inventory controls. Collaborate on systems development, strategic initiatives, and long-term planning. Participate in weekly and monthly business review meetings with corporate support. Requirements A proven GM with several years of experience in upscale casual or premium hospitality settings. Demonstrated financial acumen with strengths in reporting, controls, and business analysis. Adept at event sales and execution, with a natural ability to connect in the community. Strong leadership presence with a hands-on management style and a “roll-up-your-sleeves” attitude. Polished, personable, and professional—able to interact confidently with VIP guests. Comfortable building systems and working independently with minimal oversight. Experience in a corporate environment is an asset; entrepreneurial energy is essential. Corporate Culture Opportunity to shape the opening and operations of a landmark new venue. Relocation assistance includes limited fiscal support and up to 2–3 months of housing during transition. Flexible onboarding with some virtual work during the relocation period. Regular support and collaboration from head office operations and branding teams. This is a rare opportunity to bring your full skill set—hospitality, business savvy, and sales drive—to an inspiring new destination on the West Coast. Ready to lead something special? Apply now and bring your energy, experience, and vision to this exceptional opening. Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.
Ready to lead something extraordinary? A brand-new hotel is preparing to open its doors in Richmond, and we’re looking for a visionary General Manager to bring it to life. From the ground up, you’ll shape the guest experience, build a passionate team, and set the tone for a destination where modern design, exceptional service, and unforgettable moments meet. This isn’t just another GM role — it’s a chance to leave your mark from Day One. Opening soon, this new-build hotel will feature 125 thoughtfully designed guestrooms, over 4,000 sq ft of event space, a full-service restaurant, and a lively lounge perfect for gathering, celebrating, and relaxing. You’ll be the driving force behind every detail — from opening plans to operational excellence to crafting the guest journey. Description Lead all pre-opening activities, including team recruitment, systems setup, and creating service standards. Inspire and mentor a high-performing team that brings hospitality to life, every day. Oversee daily operations across rooms, F&B, events, and guest services with a hands-on, guest-first approach. Drive financial success through smart planning, budgeting, and P&L management. Build strong vendor and community relationships to support long-term growth. Collaborate with ownership and marketing to position the hotel as a must-visit destination. Foster a culture of innovation, excellence, and warm, personal service. Requirements A proven leader with 5+ years in executive hotel operations (GM/AGM level), ideally at a full-service or boutique property. Experienced with hotel openings or new builds — you thrive on shaping success from the start. Financially savvy, operationally strong, and service-obsessed. Skilled at building teams that live and breathe the guest experience. Tech-savvy and familiar with PMS and hotel operational systems. Deep knowledge of the Richmond/Vancouver market is a definite asset. Above all, you’re entrepreneurial, and hands-on, and love the energy of building something new. Corporate Culture Competitive salary + performance bonus = $120,000 The chance to create, influence, and lead a hotel from the ground up. Supportive ownership team that values creativity and autonomy. A career-defining opportunity in a vibrant, growing market. Contact Jeremy Atkins at Jeremy.Atkins@jrossrecruiters.com or submit your resume in confidence below.
Ready to lead something extraordinary? A brand-new hotel is preparing to open its doors in Richmond, and we’re looking for a visionary General Manager to bring it to life. From the ground up, you’ll shape the guest experience, build a passionate team, and set the tone for a destination where modern design, exceptional service, and unforgettable moments meet. This isn’t just another GM role — it’s a chance to leave your mark from Day One. Opening soon, this new-build hotel will feature 125 thoughtfully designed guestrooms, over 4,000 sq ft of event space, a full-service restaurant, and a lively lounge perfect for gathering, celebrating, and relaxing. You’ll be the driving force behind every detail — from opening plans to operational excellence to crafting the guest journey. Description Lead all pre-opening activities, including team recruitment, systems setup, and creating service standards. Inspire and mentor a high-performing team that brings hospitality to life, every day. Oversee daily operations across rooms, F&B, events, and guest services with a hands-on, guest-first approach. Drive financial success through smart planning, budgeting, and P&L management. Build strong vendor and community relationships to support long-term growth. Collaborate with ownership and marketing to position the hotel as a must-visit destination. Foster a culture of innovation, excellence, and warm, personal service. Requirements A proven leader with 5+ years in executive hotel operations (GM/AGM level), ideally at a full-service or boutique property. Experienced with hotel openings or new builds — you thrive on shaping success from the start. Financially savvy, operationally strong, and service-obsessed. Skilled at building teams that live and breathe the guest experience. Tech-savvy and familiar with PMS and hotel operational systems. Deep knowledge of the Richmond/Vancouver market is a definite asset. Above all, you’re entrepreneurial, and hands-on, and love the energy of building something new. Corporate Culture Competitive salary + performance bonus = $120,000 The chance to create, influence, and lead a hotel from the ground up. Supportive ownership team that values creativity and autonomy. A career-defining opportunity in a vibrant, growing market. Contact Jeremy Atkins at Jeremy.Atkins@jrossrecruiters.com or submit your resume in confidence below.
