Job DescriptionCompany DescriptionKalido Hospitality Group is an innovative leader in hospitality management. We specialize in the development and management of hotels, serviced apartments, and short-term rentals. With expertise in development & design, revenue management, sales, marketing, and operations, we work with developers, owners, and operators to ensure properties thrive in today's dynamic hospitality landscape.
Role DescriptionThis is a full-time, on-site role as an Hospitality Hostlocated mainly in the Greater Vancouver Metropolitan Area. Our hosts will be responsible for overseeing day-to-day operations, ensuring quality service delivery, and maintaining operational efficiency. This role requires strong leadership and organizational skills, as well as the ability to work collaboratively with other departments and stakeholders.
QualificationsProven experience in operations management in the hospitality industry ( preferably hotels and vacation rentals)Strong leadership and team management skillsExcellent communication and interpersonal skillsDetail-oriented with strong problem-solving abilitiesKnowledge of industry regulations and best practicesProficiency in relevant software and systemsAbility to work in a fast-paced and dynamic environmentFlexible and adaptable to changing prioritiesBachelor's degree in Hospitality Management or related field (preferred)
Responsabilities Overseeing Room Operations Team Excellence • Ensuring clear communication of objectives to the team, focusing on guest satisfaction and efficiency.• Cultivating a supportive work environment emphasizing motivation, teamwork, and continuous improvement.• Analyzing guest and employee feedback to address areas for improvement and build on strengths.• Ensuring team readiness to meet expectations and providing leadership by example.• Guiding employees to understand and exceed evolving guest needs and expectations. Managing Property Operations • Coordinating operations across departments and implementing recovery plans as needed.• Promptly sharing guest satisfaction data and addressing employee concerns proactively.• Maintaining professionalism and communication with employees, including regular one-on-one meetings.• Supporting scheduling strategies aligned with guest demand and operational goals.• Flexibly performing necessary tasks to meet business demands. Supervising Guest Experience Impact • Upholding the brand's service standards and striving for continuous improvement.• Offering proactive and courteous service to guests, addressing concerns promptly.• Responding promptly to customer service requests and ensuring team compliance with hospitality standards. Ensuring Financial Performance • Assisting in annual quality audits and overseeing key control measures.• Reviewing financial performance data to identify opportunities for cost reduction and revenue growth. Managing Human Resources Functions • Participating in hiring decisions and ensuring thorough orientations for new hires.• Soliciting employee feedback and addressing concerns promptly and fairly.• Ensuring consistent application of policies and procedures, including disciplinary actions.• Recognizing team achievements and fostering a positive work culture. Job Category Rooms, Reservations & Guest Services OperationsLocation Vancouver, British ColumbiaSchedule Full-TimeLocated Remotely? NRelocation? NTravel Required? YPosition Type Non-ManagementCompensation The salary for this position is $23/hour
