Director of Operations, Kingston Concierge Kingston Concierge is a high-touch lifestyle and executive concierge service delivering personalized solutions to busy individuals, families and business owners. We are seeking a Director of Operations to lead daily operations ensuring we maintain our high quality and exceptional service standards. This role combines strategic leadership, operational execution and ensuring that every client interaction reflects the company's commitment to "simplifying life". Key Responsibilities • Operational Management: Ensure consistent, high quality service standards to our clientele. This includes overseeing the intake process where concierges conduct detailed onboarding questionnaires with new members. • Service Delivery & Vendor Oversight: Manage relationships and agreements with the "best in class" external partners and vendors used to complete specialized tasks like snow removal, landscaping, and home maintenance. • Team Leadership: Recruit, train, and mentor the concierge staff. Foster a culture of high performance and empathy, ensuring staff can "read a space" and make independent decisions in client homes. • Client Satisfaction: Act as a point of escalation for complex issues or complaints, ensuring that the "satisfaction guarantee" is always upheld. • Compliance & Safety: Ensure all operations adhere to local regulations, health and safety standards, and insurance requirements. Qualifications & Skills • Experience: Proven track record in operational leadership, ideally within the luxury hospitality or personalized service sectors. • Leadership: Exceptional ability to motivate and guide diverse teams across different service areas. • Communication: Outstanding verbal and written skills, as you will be the liaison between clients, staff, and external partners. • Problem-Solving: Strong critical thinking skills to handle the unpredictable nature of a multi-service concierge business. • Technical Proficiency: Working knowledge of CRM software, Google Workspace, and data analysis tools to track performance metrics. Compensation Package • Competitive base salary • Performance-based variable compensation • Potential for equity participation
Lead the operations at Kingston Concierge, providing high-touch lifestyle solutions for clients. This role requires strategic leadership intertwined with exceptional service delivery and team development.
As a Director of Operations, you will ensure daily operations meet high-quality standards while overseeing client interactions that simplify lives. You will manage vendor relationships, training, and recruitment, and act as a point of escalation for client satisfaction. Your influence shapes the culture of high performance with empathy within the team.
Key Responsibilities:
• Ensure high-quality service delivery consistently
• Manage vendor relationships for specialized tasks
• Recruit, train, and mentor concierge staff
• Act as a point of escalation for client issues
• Ensure compliance with local regulations and safety standards
Requirements:
• Proven leadership in luxury hospitality or personalized services
• Exceptional team motivation and guidance abilities
• Outstanding communication skills for diverse interactions
• Strong problem-solving and critical thinking capabilities
• Proficient with CRM software and data analysis tools
Elevate operations and client satisfaction at Kingston Concierge while fostering a high-performance team.
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Director of Operations, Kingston Concierge
Kingston Concierge is a high-touch lifestyle and executive concierge service delivering personalized solutions to busy individuals, families and business owners. We are seeking a Director of Operations to lead daily operations ensuring we maintain our high quality and exceptional service standards. This role combines strategic leadership, operational execution and ensuring that every client interaction reflects the company's commitment to "simplifying life".
Key Responsibilities
Operational Management : Ensure consistent, high quality service standards to our clientele. This includes overseeing the intake process where concierges conduct detailed onboarding questionnaires with new members.
Service Delivery & Vendor Oversight : Manage relationships and agreements with the "best in class" external partners and vendors used to complete specialized tasks like snow removal, landscaping, and home maintenance.
Team Leadership : Recruit, train, and mentor the concierge staff. Foster a culture of high performance and empathy, ensuring staff can "read a space" and make independent decisions in client homes.
Client Satisfaction : Act as a point of escalation for complex issues or complaints, ensuring that the "satisfaction guarantee" is always upheld.
Compliance & Safety : Ensure all operations adhere to local regulations, health and safety standards, and insurance requirements.
Qualifications & Skills
Experience : Proven track record in operational leadership, ideally within the luxury hospitality or personalized service sectors.
Leadership : Exceptional ability to motivate and guide diverse teams across different service areas.
Communication : Outstanding verbal and written skills, as you will be the liaison between clients, staff, and external partners.
Problem-Solving : Strong critical thinking skills to handle the unpredictable nature of a multi-service concierge business.
Technical Proficiency : Working knowledge of CRM software, Google Workspace, and data analysis tools to track performance metrics.
Compensation Package
Competitive base salary
Performance-based variable compensation
Potential for equity participation
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