As Manager of Café Kitsuné Vancouver, you are responsible for the overall customer experience. You oversee the daily operations of the coffee shop, embodying a warm, and inspiring living space where coffee quality, service excellence and attention to detail make the difference.As a hands-on manager, you lead an engaged team and actively contribute to the performance of the outlet, both from a human and financial perspective. You act as the key point of contact between Head Office and on-site operations.
Key ResponsibilitiesOperations Management & Business DevelopmentEnsure the smooth daily running of the coffee shop (stay-in and takeaway).Monitor key performance indicators: revenue, footfall and average ticket value.Enhance the drinks and pastry offer through natural, qualitative advisory selling.Contribute to revenue growth through lifestyle-driven initiatives: products, product highlights and key moments of the day.Always guarantee service flow and harmony within the space.
Cost Control & Margin ManagementMonitor raw material consumption and minimise waste.Manage ordering, stock control and inventories.Apply internal procedures with rigour and attention to detail.Contribute to healthy cost management while maintaining a premium customer experience.
Team LeadershipCreate and manage staff schedules.Conduct payroll approvals and tip calculations and processing.Manage invoice validation and credit card expenses.Lead and support a team of baristas.Transmit service standards, know-how and professional behaviour expected in a premium coffee shop.Ensure structured onboarding aligned with the brand’s DNA and universe.Foster a positive, elegant and customer-experience-driven team culture.Remain present on the floor and able to operate both behind the bar and in the dining area.
Customer Experience & Operational ExcellenceGuarantee a welcoming, personalised and seamless customer journey.Ensure consistent quality of beverages, pastries and table service.Enforce hygiene, safety and cleanliness standards.Handle customer feedback with professionalism, elegance and service mindset.
ProfileProven experience in a coffee shop or lifestyle hospitality environment.Strong sense of service, aesthetics and customer experience.Natural leadership with a hands-on management approach.Highly organised, reliable and detail-oriented.Commercial and financial awareness.Passion for specialty coffee, quality products and inspiring venues.Comfortable working in a dynamic, urban and demanding environment.
As Manager of Café Kitsuné Vancouver, you are responsible for the overall customer experience. You oversee the daily operations of the coffee shop, embodying a warm, and inspiring living space where coffee quality, service excellence and attention to detail make the difference.As a hands-on manager, you lead an engaged team and actively contribute to the performance of the outlet, both from a human and financial perspective. You act as the key point of contact between Head Office and on-site operations.
Key ResponsibilitiesOperations Management & Business DevelopmentEnsure the smooth daily running of the coffee shop (stay-in and takeaway).Monitor key performance indicators: revenue, footfall and average ticket value.Enhance the drinks and pastry offer through natural, qualitative advisory selling.Contribute to revenue growth through lifestyle-driven initiatives: products, product highlights and key moments of the day.Always guarantee service flow and harmony within the space.
Cost Control & Margin ManagementMonitor raw material consumption and minimise waste.Manage ordering, stock control and inventories.Apply internal procedures with rigour and attention to detail.Contribute to healthy cost management while maintaining a premium customer experience.
Team LeadershipCreate and manage staff schedules.Conduct payroll approvals and tip calculations and processing.Manage invoice validation and credit card expenses.Lead and support a team of baristas.Transmit service standards, know-how and professional behaviour expected in a premium coffee shop.Ensure structured onboarding aligned with the brand’s DNA and universe.Foster a positive, elegant and customer-experience-driven team culture.Remain present on the floor and able to operate both behind the bar and in the dining area.
Customer Experience & Operational ExcellenceGuarantee a welcoming, personalised and seamless customer journey.Ensure consistent quality of beverages, pastries and table service.Enforce hygiene, safety and cleanliness standards.Handle customer feedback with professionalism, elegance and service mindset.
ProfileProven experience in a coffee shop or lifestyle hospitality environment.Strong sense of service, aesthetics and customer experience.Natural leadership with a hands-on management approach.Highly organised, reliable and detail-oriented.Commercial and financial awareness.Passion for specialty coffee, quality products and inspiring venues.Comfortable working in a dynamic, urban and demanding environment.
