- How do you attract, retain and inspire the best engineers to achieve? - What are the best ways to organize to solve complex engineering problems and attain ambitious goals? - How can the Engineering Org deliver the greatest impact for customers? - How much planning is necessary before springing into execution? - Are process and planning enablers of agility or do they form a tradeoff? - What metrics should you track to validate progress? - How do you achieve stable solutions and position for growth when the environment and expectations are subject to change? - How would you enable free-wheeling innovation while achieving predictable delivery? Do such questions occupy you? Do you have opinionated views on some or all of them grounded in leadership experience? Klue needs you. Why are we looking? We believe in hiring amazing people and giving them the space and resources to do their best work at Klue. We are well-funded, positioned for growth even in this uncertain environment, and are in search of an engineering leader to shape the next few years of our culture, ambitions, and execution mindset. NOTE: We have kickstarted this application process but given end-of-year planning and end-of-quarter push, we will be beginning our interview process in early January. What is key for us in the role? People are the key to our success. Naturally you will play a key role in attracting talent, and keeping engineering teams healthy and thriving. We want people to be motivated by what they work on and enabled to reach and even exceed their potential. You will be the primary owner of scaling the Engineering Team to conceive, deliver and maintain category leading software solutions. You will continuously audit programs and practices that build a vibrant engineering culture, develop employees, and ensure highly engaged teams to identify gaps and continue to elevate the Engineering Organization. You will work closely with our CTO & VP Product on our business vision, technology strategy, product roadmaps, and market positioning. You will work together with the rest of the Senior Leadership Team to establish appropriate priorities for Engineering teams that deliver the biggest impact to customers. This isn’t an Engineering-only role - you’ll be expected to stretch outside of your comfort zone, and drive impact across the whole company. Put another way, as an SLT member, you’ll work closely with other leaders across the business as partners in order to drive company results. You will readily establish credibility with engineers, and lead in a manner that inspires trust and excellence. You will represent the needs of engineering teams and facilitate translating business goals into execution plans. You will be reporting directly to the CEO. Klue is a remote-friendly organization, we have employees in many time zones. Ideally you will be in Vancouver where the majority of the Engineering Team and Senior Management Team are located. A location in Toronto could work if you are willing to travel to Vancouver as necessary. Built out an organization, held people accountable, shipped innovative product. What experience are we looking for to drive success? You have a passion for and experience leading development teams/organizations through inspiration and building on the vision for our product, company and category. You have plenty of related experience including leading the development process in partnership with product management. Experience recruiting, mentoring, and guiding a development team with empathy, transparency and inspiration to contribute to our culture and meet goals and objectives through your leadership style. You can build and lead engineer orgs with 30 to 300 people. You can partner with teams including Product, Sales and Customer Success to play a key role in executing on product roadmap. What are the key responsibilities? Articulate the strategic vision of the company and the product to the engineering team to ensure transparency, alignment, inspiration and excitement to execute. Setting and executing on key performance measures for the engineering team to ensure company goals are met (if not exceeded!) including productivity and efficiency as we scale including key performance metrics. Mentoring and evolving a career path for the management and development team. Organizational design for both engineering teams and their PM/UX counterparts - working in conjunction with VP Product/CTO on team design as we scale. Process design and implementation/change management. Finance - Budgeting/forecasting as well as managing tax incentives like SR&ED / equivalent in other regions. Communication of engineering goals, progress and status to broader stakeholders at Klue (CEO/Board/Org, etc.). Oversee the daily operations of our SaaS platform: 1) Budgeting / Cost controls / Ops strategy / Vendor management, 2) DevOps / Platform Engineering / SecOps, 3) Ensure SLA/SLOs are met including org-wide responses to issues. What’s our tech stack? Python, Ruby (Rails), React, TypeScript, Javascript, PostgreSQL, Elasticsearch, Redis, GCP, Tensorflow, Keras, Kubernetes, Docker. Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future. We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful. All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us: Pay Up For Progress & 50 - 30 Challenge & Klue Blog Win-Loss Acquisition (2023) Series A (2020) Series B (2021) Culture , culture , culture ! Winning as Women & Competitive Enablement Show Glassdoor About Us Twitter Instagram LinkedIn Wellfound (AngelList) #J-18808-Ljbffr
You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue. Who are we? We are an established leader in win-loss and churn research and analysis! Our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions. Some of our existing clients include Salesforce, Gong, Seismic, and Shopify! Our mission continues to be focused on helping our customers win more with actionable competitive and market insights and expanding those to include Win-Loss insights within our all-in-won platform. No other provider in the market offers win-loss as part of their solution. Hello! We are looking for a Win-Loss Program Research Director to join our team! On our Klue Win-Loss Team, a Research Director is a researcher, an advisory, and a commercial lead on a set of client programs. In addition to research delivery, a Research Director is accountable for program success including client satisfaction and on-time delivery. Our Win-Loss Team is an incredible opportunity for individuals who love to uncover key insights like why buyers choose a particular solution, are innately curious, and get excited about sharing insights with key stakeholders. Although a small (and mighty and expanding) team, Klue is continuing to build our growing team and add invaluable win-loss data to enrich the roles of our ever-growing client base. We are excited about what the future holds ahead for us and our clients! The core focuses and impact of this role: Program design: Work with B2B software clients to create personalized win, loss, and churn research programs that align with their specific learning objectives. Program delivery: Conduct deep detailed buyer and customer interviews to identify key insights and opportunities and uncover why clients are winning or losing deals. Data analysis: Provide clients with ongoing trend analysis updates and executive-level presentations of our findings and recommendations. Collaborate: Work closely with other members of the client success team to ensure smooth execution and strong client value realization. Client Management: Drive renewal and growth opportunities and work closely with your client success partner on all aspects of client management. What do YOU bring? 10+ years experience in one of the following areas: B2B software, technology research, consulting. Experience as a business/technology analyst or consultant (such as Gartner, Forrester, IDC, 451 Group). Experience working for a B2B tech company in one of the following roles: product marketer, product manager, competitive intelligence, strategy, or another go-to-market role. Experience with customer/buyer intelligence and/or market research programs. Strong communicator and confident executive-level presenter. Loves both data and qualitative research, and is a creative problem solver and strategic thinker. Superb interviewing and writing skills; a knack for taking complex theoretical ideas and articulating them into action. Technical skills: Strong technical aptitude and ability to quickly learn software programs. Proficient in Microsoft Office Suite, including PowerPoint. Familiar with survey creation, reporting, data analysis, and visualization tools. Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee-led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful. All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you! #J-18808-Ljbffr
