Client Organization: Recochem, Inc. Position Title: Director, Regulatory Affairs Reports to: General Counsel and Corporate Secretary Location: Milton (Hybrid)
THE COMPANY
Recochem is a global leader in formulating, producing, contract packaging, and wholesale distribution of household and transportation fluids. The company has earned a global reputation for quality products and outstanding customer service for over 65 years. Recochem is Canadian-based and privately held, with coast-to-coast production capabilities across the globe, including North and South America, Australia, China, and India.
Recently, Recochem has been active in expanding its business through strategic acquisitions driving the creation of a leading global automotive solutions group. It is a dynamic organization with many challenges ahead and great people to drive the company's success.
THE OPPORTUNITY
The Director, Regulatory Affairs shall have a broad spectrum of responsibilities to ensure compliance by Recochem of regulations applicable to its products and business activities in the US and Canada. The Director, Regulatory Affairs will report to the General Counsel & Corporate Secretary and be a valued partner to marketing, operations, product development and quality management teams.
DUTIES AND RESPONSIBILITIES
Building or updating policies and processes that ensure existing and new products and company processes are in compliance with, and shall continuously comply with, applicable regulatory requirements in the USA and Canada. Developing policies, processes and procedures, to ensure early awareness of emerging regulatory requirements applicable to the chemical products industry and helping Recochem implement changes required to ensure continuous compliance. Representing Recochem at industry associations and vis-à-vis government policy initiatives applicable to the chemical industry. Managing a team of internal regulatory professionals, external consultants and service providers. Overseeing the timely preparation, submission and retention, of regulatory applications and filings such as hazard assessments, incident reporting and chemical raw material licenses etc. Representing Recochem vis-à-vis governmental agencies whether for filings or reporting. Reviewing product labels and product documentation. Preparing new and reviewing existing SDS and other regulatory documentation. Maintaining detailed and organized internal records regarding regulatory matters. Managing the Regulatory Affairs budget.
PROFESSIONAL QUALIFICATIONS & EXPERIENCE
A Bachelor's degree in a related field such as chemistry, biology, process / chemical engineering. Advanced degree or relevant certifications such as Master's in Regulatory Affairs or RAC (Regulatory Affairs Certification) from Regulatory Affairs Professional Society (RAPS); Minimum 10 years of managerial experience in Regulatory Affairs, with increasing levels of responsibility. Strong knowledge of relevant laws and regulations applicable to the chemical product industry (e.g. CCPSA, CCCR, PMRA, TDG, TSCA/DSL, CDSA, VOC regulations etc.) as well as industry trends and best practices in Canada and the United States. A knowledge of European regulatory requirements would be an asset. Experience leading and managing a team. Experience having accountability for functional performance and budgets. Excellent written and verbal communication skills. Rigorous and organized work ethic. Strong interpersonal and leadership skills and a team player able to work in multi-disciplinary teams. Ability to work well under pressure. Strong analytical and problem-solving skills. Able to thrive in a fast-paced and changing environment. Strong ability to consider and balance various stakeholder considerations and to build them into strategic regulatory plans.
About LHH Knightsbridge -
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world's leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
IMMEDIATE INTERIM OPPORTUNITY Interim VP Customer Experience Reports To: COO Duration: 6+ months Location: Toronto, ON Hybrid working
Our client is a large, complex and high profile Canadian higher educational institution. They are looking for a seasoned professional to add critical expertise and capacity to drive an exciting new customer experience initiative. They want to completely change the landscape for the student experience utilizing technology and a coordinated approach to their learning, onboarding and overall experience. This is truly a groundbreaking project that will differentiate our client in Canada, and you will help shape strategy for a whole sector. They are looking for a professional from outside of academia with a strong background in B2C who has led a similar project and wants to take that knowledge and apply it to a new sector.
Key Accountabilities: Develop a clear understanding of the current state of decentralized service delivery. This includes identifying services offered, service levels, metrics captured, and the resources allocated to various services. Lead the project to streamline and improve the experience for prospects, applicants, and current students. Design a centralized, student-centric service hub that offers a unified "front door" to the organization's services, both on-campus and virtually. Create s 24-hour on-demand digital access to all information regarding student educational pathways, including course offerings and registration. Engage students "where they are," meeting the growing demand for personalized services utilizing modern digital tools. Create a new customer service model to improve the student experience focusing on personalized support, seamless access to services, 24/7 self-service options, consistent, high quality service delivery, proactive and predictive support, increased transparency, streamlined appointment scheduling, opportunities for peer-to-peer support, continuous feedback loop and a blended on-campus and digital experience. Assess and propose opportunities for artificial intelligence techniques to be applied that will contribute to a more efficient, personalized, and proactive service. Including but not limited to virtual assistants, predictive analytics, NLP, personalized recommendations, automated workflow management, sentiment analysis and AI enhanced self-service tools. Enhance the current customer/student experience culture following initial principles of intentional listening across channels, student engagement, seamless student journeys, consistency in service delivery, feedback as a gift, meeting students where they are, continuous learning, knowledge sharing, transparency and measuring success. Strengthen human connections through consistent and personalized experiences. Offer actionable insights that guide targeted process improvements, and the development of solutions tailored to meet the evidence-based needs of students. Create an implementation plan and framework for approval by the ELT. Identify opportunities for quick wins that demonstrate progress and build momentum.
Competencies and Requirements: Demonstrable track record of innovation when leading multiple projects in complex organizations to elevate the customer experience. Good knowledge of AI and how to apply this to improve the customer journey. Created new customer service models and rolled them out across complex organizations. Driven, resourceful, with strong can-do attitude to seek solutions out of ambiguity and deliver results. Demonstrated maturity, resiliency, and adaptability, can thrive in fast paced, constantly changing environment. Ability to span business needs with technical concepts and present compelling point of view with an executive audience. Strong analytical, critical-thinking, and problem-solving skills with ability to challenge status quo, constantly seek continuous improvement. Excellent written and verbal communication skills including presentation and decision facilitation, report writing and data analysis. Excellent interpersonal and organizational skills, ability to build impactful relationships, and collaborate with internal and external stakeholders. Exceptional planning, project management and change management skills with ability to leverage multiple resources and manage complex projects.
PLEASE SEND YOUR CV (AS A WORD DOC) TO: (Subject: Job Title)
LHH Knightsbridge Interim Management is a service to help our clients address a wide range of scenarios including leadership support due to sudden departures, driving key change initiatives or leading transformation projects. Our interim executives step in with minimal downtime to meet specific objectives and deliver results. All have held senior positions in the past and have now chosen to offer their unique depth and breadth of experience to organizations on a limited engagement basis.
Follow the LHH Knightsbridge LinkedIn page and set up a job alert to learn about new Executive Interim opportunities.
Lee Hecht Harrison Knightsbridge Corp. is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process. If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.
We are an equal opportunity employer; we welcome applications from people with disabilities, and we can provide accommodations during hiring processes. We value the diversity of the people we hire and serve. Diversity means fostering a workplace in which individual differences are recognized, appreciated and respected, as well as responded to in ways that fully develop and utilize each person's talents and strengths.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
April 2025
THE COMPANY
Armstrong Fluid Technology is a global leader and innovator in the design, engineering, and manufacturing of sustainable, energy efficient systems in support of demand-based control, digitalization, fluid flow, and heat transfer for customers in a wide variety of industries. Their reputation and brand are synonymous with innovation, collaboration, and exceptional customer experiences. The organization has created a sustainable business model which produces innovative energy saving solutions to offer optimum lifetime building performance and enable customers’ scope 3 targets. Their connected fluid flow solutions provide optimal efficiency and complete system transparency through real-time HVAC performance data and unrivaled intelligence. Building on their proud history they are on an exciting trajectory of transformation, expansion and growth and seeking to realize their full potential in the marketplace and make a significant impact on the world by reducing carbon emissions and energy costs.
THE OPPORTUNITY Armstrong is more than just a leader in the industry. They are a community of the brightest and most creative minds driven by a shared mission to engineer the future, safeguard the planet and lead a global transformation in energy use. The vision is to make a significant impact on the world by reducing carbon emissions and energy costs.
Our client is in search of an Offering Manager to build and manage a global series of performance envelope based modular solutions for the HVAC and Fire Protection markets to meet growing customer needs. This role plays a pivotal part in building out the product portfolio from Engineered to Order (ETO) to Modular Performance Systems (MPS), instrumental in developing this primary value stream. The role will significantly impact Armstrong’s leadership in energy conservation for their clients. Ideal candidates will have exceptional people leadership capabilities with a keen eye for gaps in the offering line-up and an innovative mindset for filling customer needs. Leading cross-functional teams, in Agile environments, to create innovative products, quickly, that improve and build upon the customer experience to grow market share are key qualifications.
KEY DELIVERABLES
Strategic Direction and Leadership: Incorporates macro trends and competitive intelligence to analyze new and existing competition to develop, refine and maintain the offering strategy. Conduct Voice of Customer (VOC), Voice of Sales (VOS) and Voice of Partner (VOP) initiatives to inform all elements of offering management. Create business propositions for capital investment, market growth, and improved market position. Engage with strategic industry associations and standards-setting committees relevant to market objectives.
Value Stream Development Develop a series of performance building envelope-based modular solutions that address fluid flow, heat transfer, and energy efficiency in buildings. Build out the offering portfolio, prioritizing the focus market segments (district energy, data centers, energy upgrades) by collaborating across other Armstrong value streams and leveraging the offering portfolio. Operate within the Agile structure by leading the value stream and securing the resources and support required from the communities to build a business that rapidly transitions to predominantly modular performance solutions set of offerings. Work with sales to gather the Voice of Customer to inform the offering roadmap. Identify and manage the total market volume (TAM), potential market volume (PAM) and available market volume (SAM) for Modular Performance System globally.
Lifecycle Management Define Business Systems operating requirements and functional configuration for successful implementation of the Offering Plan. Collaborate with Business Systems Leaders and Operations Leaders to ensure delivery against target market requirements, monitoring metrics, and implementing improvement plans that drive sustainable outcomes. Collaborate with Commercial Sales Directors and Operations Leaders to optimize Customer Experience with Quality and Delivery of the Offering. Drive the marketing and communication program for the offering, including awareness, consideration, hit rate, and conversion, working with Corporate Marketing and Communications team. Work with Sales to ensure the right multi-channel model maximizes reach and profitability, continuously improving channel model structure and incentives.
Offering Management: Execute the Annual Business Plan and initiate real-time adjustments to ensure delivery of financial results. Collaborate with Commercial Sales Directors and Operations to achieve plan revenue, standard margin, and contribution goals globally. Maintain all offering support materials, including selection and analysis engines, training principles, technical submittals, and installation/operation instructions. Manage the lifecycle of offerings, including owning launch quality and timelines, adoption, renewal of recurring services, ongoing price management and obsolescence. Provide annual plan input and direction to functional teams across the organization to meet Offering Category requirements. Develop offering management talent through coaching, training, and career development initiatives.
REQUIRED EXPERIENCE AND CAPABILITIES
The ideal candidate will possess the following experience, knowledge, skills and attributes:
Mechanical, or Electrical Engineer, P. Eng license and/or Computer Science designation or related experience required. A Master’s in Business Administration is an asset. 10+ years of leadership experience working with complex product development, product management, sales, design engineering, manufacturing, and distribution operations and a proven track record of innovation. Specific proven expertise in working with engineering on design for manufacturability to enable speed to market. Strong team-oriented leadership, experience managing global teams, and exceptional influencing skills with a bias for action in a matrixed environment. Demonstrated track record of delivering impact through rapid transformation that yield high levels of growth and sustained performance, with the ability to manage multiple projects and meet tight deadlines. Experience leading and working in Agile manufacturing environments. Exceptional at change management, relationship building and collaboration with many business lines.
THE ORGANIZATION
Join a dynamic team dedicated to creating safer healthcare environments and ensuring optimal patient outcomes. Collaborate with professionals who value community, excellence, innovation, respect, and safety. Ontario Shores Centre for Mental Health Care leads in specialized treatment, research, and advocacy.
Awarded 'Exemplary Standing' by Accreditation Canada, Ontario Shores employs nearly 1,300 professionals and offers opportunities for career growth. Our vision focuses on empowering individuals to achieve their best health, nurturing hope, and driving innovation in mental health care.
Located in Whitby, Ontario, just 30 minutes east of Toronto, Ontario Shores offers a serene work environment with beautiful gardens, walking paths, and modern facilities. The vibrant community of Whitby provides recreational, dining, and shopping options.
Recognized as a Greater Toronto Area Top Employer for nine years, Ontario Shores is committed to sustainability, green energy, and reducing waste. We foster a culture of innovation and support staff through wellness programs, psychotherapy services, and financial well-being initiatives.
THE OPPORTUNITY
The Patient Safety Leader will play a pivotal role in advancing patient safety across Ontario Shores Centre for Mental Health Care. Reporting to the Manager of Quality, Recovery, and Patient Experience, this position focuses on driving best-practice patient safety initiatives, promoting a culture of safety, and ensuring compliance with Patient Safety Required Organizational Practices (ROPs). The role is integral in implementing evidence-based strategies and leading quality improvement efforts in collaboration with a team of experts and with teams across the Centre.
RESPONSIBILITIES
Promote and implement evidence-based patient safety strategies. Ensure compliance with ROPs and identify opportunities for improvement through gap analysis. Lead the development, evaluation, and continuous enhancement of the annual patient safety plan, and specific patient safety initiatives, tools, and training. Facilitate incident reporting reviews, root cause analyses, and targeted quality improvement measures. Provide leadership in accreditation initiatives and patient safety culture development.
PROFESSIONAL QUALIFICATIONS & EXPERIENCE
Regulated health professional, ideally with a degree in Nursing (or equivalent). Minimum of 5 years of clinical experience, ideally including a mental health care environment, with developing expertise in patient safety, risk management, and quality improvement. Working knowledge of professional practice standards, statutes and regulations governing mental health public hospitals, and of patient safety theory and tools used in healthcare. Strong leadership, public speaking, and organizational skills, with a commitment to fostering a just culture. Proven ability to analyze data and create actionable insights to drive safety initiatives.
IMMEDIATE INTERIM OPPORTUNITY Interim VP Customer Experience Reports To: COO Duration: 6+ months Location: Toronto, ON Hybrid working
Our client is a large, complex and high profile Canadian higher educational institution. They are looking for a seasoned professional to add critical expertise and capacity to drive an exciting new customer experience initiative. They want to completely change the landscape for the student experience utilizing technology and a coordinated approach to their learning, onboarding and overall experience. This is truly a groundbreaking project that will differentiate our client in Canada, and you will help shape strategy for a whole sector. They are looking for a professional from outside of academia with a strong background in B2C who has led a similar project and wants to take that knowledge and apply it to a new sector.
Key Accountabilities: Develop a clear understanding of the current state of decentralized service delivery. This includes identifying services offered, service levels, metrics captured, and the resources allocated to various services. Lead the project to streamline and improve the experience for prospects, applicants, and current students. Design a centralized, student-centric service hub that offers a unified “front door” to the organization’s services, both on-campus and virtually. Create s 24-hour on-demand digital access to all information regarding student educational pathways, including course offerings and registration. Engage students “where they are,” meeting the growing demand for personalized services utilizing modern digital tools. Create a new customer service model to improve the student experience focusing on personalized support, seamless access to services, 24/7 self-service options, consistent, high quality service delivery, proactive and predictive support, increased transparency, streamlined appointment scheduling, opportunities for peer-to-peer support, continuous feedback loop and a blended on-campus and digital experience. Assess and propose opportunities for artificial intelligence techniques to be applied that will contribute to a more efficient, personalized, and proactive service. Including but not limited to virtual assistants, predictive analytics, NLP, personalized recommendations, automated workflow management, sentiment analysis and AI enhanced self-service tools. Enhance the current customer/student experience culture following initial principles of intentional listening across channels, student engagement, seamless student journeys, consistency in service delivery, feedback as a gift, meeting students where they are, continuous learning, knowledge sharing, transparency and measuring success. Strengthen human connections through consistent and personalized experiences. Offer actionable insights that guide targeted process improvements, and the development of solutions tailored to meet the evidence-based needs of students. Create an implementation plan and framework for approval by the ELT. Identify opportunities for quick wins that demonstrate progress and build momentum.
Competencies and Requirements: Demonstrable track record of innovation when leading multiple projects in complex organizations to elevate the customer experience. Good knowledge of AI and how to apply this to improve the customer journey. Created new customer service models and rolled them out across complex organizations. Driven, resourceful, with strong can-do attitude to seek solutions out of ambiguity and deliver results. Demonstrated maturity, resiliency, and adaptability, can thrive in fast paced, constantly changing environment. Ability to span business needs with technical concepts and present compelling point of view with an executive audience. Strong analytical, critical-thinking, and problem-solving skills with ability to challenge status quo, constantly seek continuous improvement. Excellent written and verbal communication skills including presentation and decision facilitation, report writing and data analysis. Excellent interpersonal and organizational skills, ability to build impactful relationships, and collaborate with internal and external stakeholders. Exceptional planning, project management and change management skills with ability to leverage multiple resources and manage complex projects.
PLEASE SEND YOUR CV (AS A WORD DOC) TO: (Subject: Job Title)
LHH Knightsbridge Interim Management is a service to help our clients address a wide range of scenarios including leadership support due to sudden departures, driving key change initiatives or leading transformation projects. Our interim executives step in with minimal downtime to meet specific objectives and deliver results. All have held senior positions in the past and have now chosen to offer their unique depth and breadth of experience to organizations on a limited engagement basis.
Follow the LHH Knightsbridge LinkedIn page and set up a job alert to learn about new Executive Interim opportunities.
Lee Hecht Harrison Knightsbridge Corp. is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process. If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.
We are an equal opportunity employer; we welcome applications from people with disabilities, and we can provide accommodations during hiring processes. We value the diversity of the people we hire and serve. Diversity means fostering a workplace in which individual differences are recognized, appreciated and respected, as well as responded to in ways that fully develop and utilize each person’s talents and strengths.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
April 2025
Client Organization: Recochem, Inc. Position Title: Director, Regulatory Affairs Reports to: General Counsel and Corporate Secretary Location: Milton (Hybrid)
THE COMPANY
Recochem is a global leader in formulating, producing, contract packaging, and wholesale distribution of household and transportation fluids. The company has earned a global reputation for quality products and outstanding customer service for over 65 years. Recochem is Canadian-based and privately held, with coast-to-coast production capabilities across the globe, including North and South America, Australia, China, and India.
Recently, Recochem has been active in expanding its business through strategic acquisitions driving the creation of a leading global automotive solutions group. It is a dynamic organization with many challenges ahead and great people to drive the company’s success.
THE OPPORTUNITY
The Director, Regulatory Affairs shall have a broad spectrum of responsibilities to ensure compliance by Recochem of regulations applicable to its products and business activities in the US and Canada. The Director, Regulatory Affairs will report to the General Counsel & Corporate Secretary and be a valued partner to marketing, operations, product development and quality management teams.
DUTIES AND RESPONSIBILITIES
Building or updating policies and processes that ensure existing and new products and company processes are in compliance with, and shall continuously comply with, applicable regulatory requirements in the USA and Canada. Developing policies, processes and procedures, to ensure early awareness of emerging regulatory requirements applicable to the chemical products industry and helping Recochem implement changes required to ensure continuous compliance. Representing Recochem at industry associations and vis-à-vis government policy initiatives applicable to the chemical industry. Managing a team of internal regulatory professionals, external consultants and service providers. Overseeing the timely preparation, submission and retention, of regulatory applications and filings such as hazard assessments, incident reporting and chemical raw material licenses etc. Representing Recochem vis-à-vis governmental agencies whether for filings or reporting. Reviewing product labels and product documentation. Preparing new and reviewing existing SDS and other regulatory documentation. Maintaining detailed and organized internal records regarding regulatory matters. Managing the Regulatory Affairs budget.
PROFESSIONAL QUALIFICATIONS & EXPERIENCE
A Bachelor's degree in a related field such as chemistry, biology, process / chemical engineering. Advanced degree or relevant certifications such as Master's in Regulatory Affairs or RAC (Regulatory Affairs Certification) from Regulatory Affairs Professional Society (RAPS); Minimum 10 years of managerial experience in Regulatory Affairs, with increasing levels of responsibility. Strong knowledge of relevant laws and regulations applicable to the chemical product industry (e.g. CCPSA, CCCR, PMRA, TDG, TSCA/DSL, CDSA, VOC regulations etc.) as well as industry trends and best practices in Canada and the United States. A knowledge of European regulatory requirements would be an asset. Experience leading and managing a team. Experience having accountability for functional performance and budgets. Excellent written and verbal communication skills. Rigorous and organized work ethic. Strong interpersonal and leadership skills and a team player able to work in multi-disciplinary teams. Ability to work well under pressure. Strong analytical and problem-solving skills. Able to thrive in a fast-paced and changing environment. Strong ability to consider and balance various stakeholder considerations and to build them into strategic regulatory plans.
About LHH Knightsbridge –
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
THE ORGANIZATION
Join a dynamic team dedicated to creating safer healthcare environments and ensuring optimal patient outcomes. Collaborate with professionals who value community, excellence, innovation, respect, and safety. Ontario Shores Centre for Mental Health Care leads in specialized treatment, research, and advocacy.
Awarded 'Exemplary Standing' by Accreditation Canada, Ontario Shores employs nearly 1,300 professionals and offers opportunities for career growth. Our vision focuses on empowering individuals to achieve their best health, nurturing hope, and driving innovation in mental health care.
Located in Whitby, Ontario, just 30 minutes east of Toronto, Ontario Shores offers a serene work environment with beautiful gardens, walking paths, and modern facilities. The vibrant community of Whitby provides recreational, dining, and shopping options.
Recognized as a Greater Toronto Area Top Employer for nine years, Ontario Shores is committed to sustainability, green energy, and reducing waste. We foster a culture of innovation and support staff through wellness programs, psychotherapy services, and financial well-being initiatives.
THE OPPORTUNITY
The Patient Safety Leader will play a pivotal role in advancing patient safety across Ontario Shores Centre for Mental Health Care. Reporting to the Manager of Quality, Recovery, and Patient Experience, this position focuses on driving best-practice patient safety initiatives, promoting a culture of safety, and ensuring compliance with Patient Safety Required Organizational Practices (ROPs). The role is integral in implementing evidence-based strategies and leading quality improvement efforts in collaboration with a team of experts and with teams across the Centre.
RESPONSIBILITIES
Promote and implement evidence-based patient safety strategies. Ensure compliance with ROPs and identify opportunities for improvement through gap analysis. Lead the development, evaluation, and continuous enhancement of the annual patient safety plan, and specific patient safety initiatives, tools, and training. Facilitate incident reporting reviews, root cause analyses, and targeted quality improvement measures. Provide leadership in accreditation initiatives and patient safety culture development.
PROFESSIONAL QUALIFICATIONS & EXPERIENCE
Regulated health professional, ideally with a degree in Nursing (or equivalent). Minimum of 5 years of clinical experience, ideally including a mental health care environment, with developing expertise in patient safety, risk management, and quality improvement. Working knowledge of professional practice standards, statutes and regulations governing mental health public hospitals, and of patient safety theory and tools used in healthcare. Strong leadership, public speaking, and organizational skills, with a commitment to fostering a just culture. Proven ability to analyze data and create actionable insights to drive safety initiatives.
THE COMPANY
Armstrong Fluid Technology is a global leader and innovator in the design, engineering, and manufacturing of sustainable, energy efficient systems in support of demand-based control, digitalization, fluid flow, and heat transfer for customers in a wide variety of industries. Their reputation and brand are synonymous with innovation, collaboration, and exceptional customer experiences. The organization has created a sustainable business model which produces innovative energy saving solutions to offer optimum lifetime building performance and enable customers' scope 3 targets. Their connected fluid flow solutions provide optimal efficiency and complete system transparency through real-time HVAC performance data and unrivaled intelligence. Building on their proud history they are on an exciting trajectory of transformation, expansion and growth and seeking to realize their full potential in the marketplace and make a significant impact on the world by reducing carbon emissions and energy costs.
THE OPPORTUNITY Armstrong is more than just a leader in the industry. They are a community of the brightest and most creative minds driven by a shared mission to engineer the future, safeguard the planet and lead a global transformation in energy use. The vision is to make a significant impact on the world by reducing carbon emissions and energy costs.
Our client is in search of an Offering Manager to build and manage a global series of performance envelope based modular solutions for the HVAC and Fire Protection markets to meet growing customer needs. This role plays a pivotal part in building out the product portfolio from Engineered to Order (ETO) to Modular Performance Systems (MPS), instrumental in developing this primary value stream. The role will significantly impact Armstrong's leadership in energy conservation for their clients. Ideal candidates will have exceptional people leadership capabilities with a keen eye for gaps in the offering line-up and an innovative mindset for filling customer needs. Leading cross-functional teams, in Agile environments, to create innovative products, quickly, that improve and build upon the customer experience to grow market share are key qualifications.
KEY DELIVERABLES
Strategic Direction and Leadership: Incorporates macro trends and competitive intelligence to analyze new and existing competition to develop, refine and maintain the offering strategy. Conduct Voice of Customer (VOC), Voice of Sales (VOS) and Voice of Partner (VOP) initiatives to inform all elements of offering management. Create business propositions for capital investment, market growth, and improved market position. Engage with strategic industry associations and standards-setting committees relevant to market objectives.
Value Stream Development Develop a series of performance building envelope-based modular solutions that address fluid flow, heat transfer, and energy efficiency in buildings. Build out the offering portfolio, prioritizing the focus market segments (district energy, data centers, energy upgrades) by collaborating across other Armstrong value streams and leveraging the offering portfolio. Operate within the Agile structure by leading the value stream and securing the resources and support required from the communities to build a business that rapidly transitions to predominantly modular performance solutions set of offerings. Work with sales to gather the Voice of Customer to inform the offering roadmap. Identify and manage the total market volume (TAM), potential market volume (PAM) and available market volume (SAM) for Modular Performance System globally.
Lifecycle Management Define Business Systems operating requirements and functional configuration for successful implementation of the Offering Plan. Collaborate with Business Systems Leaders and Operations Leaders to ensure delivery against target market requirements, monitoring metrics, and implementing improvement plans that drive sustainable outcomes. Collaborate with Commercial Sales Directors and Operations Leaders to optimize Customer Experience with Quality and Delivery of the Offering. Drive the marketing and communication program for the offering, including awareness, consideration, hit rate, and conversion, working with Corporate Marketing and Communications team. Work with Sales to ensure the right multi-channel model maximizes reach and profitability, continuously improving channel model structure and incentives.
Offering Management: Execute the Annual Business Plan and initiate real-time adjustments to ensure delivery of financial results. Collaborate with Commercial Sales Directors and Operations to achieve plan revenue, standard margin, and contribution goals globally. Maintain all offering support materials, including selection and analysis engines, training principles, technical submittals, and installation/operation instructions. Manage the lifecycle of offerings, including owning launch quality and timelines, adoption, renewal of recurring services, ongoing price management and obsolescence. Provide annual plan input and direction to functional teams across the organization to meet Offering Category requirements. Develop offering management talent through coaching, training, and career development initiatives.
REQUIRED EXPERIENCE AND CAPABILITIES
The ideal candidate will possess the following experience, knowledge, skills and attributes:
Mechanical, or Electrical Engineer, P. Eng license and/or Computer Science designation or related experience required. A Master's in Business Administration is an asset. 10+ years of leadership experience working with complex product development, product management, sales, design engineering, manufacturing, and distribution operations and a proven track record of innovation. Specific proven expertise in working with engineering on design for manufacturability to enable speed to market. Strong team-oriented leadership, experience managing global teams, and exceptional influencing skills with a bias for action in a matrixed environment. Demonstrated track record of delivering impact through rapid transformation that yield high levels of growth and sustained performance, with the ability to manage multiple projects and meet tight deadlines. Experience leading and working in Agile manufacturing environments. Exceptional at change management, relationship building and collaboration with many business lines.
IMMEDIATE INTERIM OPPORTUNITY
Interim Director, Greenhouse Operations Reports To: VP Global Operations & Innovation Duration: 6 months (approximately) Location: Comox, BC
Our client is a Canadian agricultural and consumer goods company and a leader in its field. They are seeking an Interim Head of Operations for one of its greenhouse production facilities due to a leave of absence. During this period, the interim leader will oversee the organization’s cultivation efforts and facility operations to deliver healthy plants that meet specific breeding and R&D parameters. You will make strategic operational decisions, define priorities and manage multiple projects to drive innovation. To be considered for the role, you must have a background in either greenhouse operations or food/pharma manufacturing.
Key Accountabilities: Manage a coastal greenhouse facility to enable smooth and consistent delivery of new product varieties and to deliver a globally competitive pipeline of genetics for the market Ensuring a stable and reliable production environment to enable breeding pipeline and other R&D activities Continuously improve the facility’s cultivation and operational systems to maintain important genetic resources Provide leadership to the team, ensuring proper training, development, and performance management with respect to efficiency and compliance Oversee cultivation schedules, including planting and harvesting
Science and Innovation agenda: Implement best practices for plant nutrition, pest management, and disease prevention Monitor and maintain optimal environmental conditions (temperature, humidity, lighting, etc.) in cultivation areas Oversee nutrient, water and propagation management and the distribution of products while facilitating production scale trials, initiating new mother stock and ensuring redundancy of key genetics assets Recommend, perform, and coordinate corrective actions such as the removal, isolation, or destruction of plants
Facility operations: Manage day-to-day operations including the maintenance and operations of control systems for cultivation and the facility including electrical, mechanical, and site management systems Supervise and lead the operations and maintenance team, ensuring proper training, development, and performance management Work with engineering, IT and security teams to manage maintenance activities using DIMO and other systems
Science and innovation: Collaborate with the R&D team to improve cultivation techniques and participate in the development of new cultivars and product lines to meet market demands Stay informed about industry trends, consumer preferences and demands, new cultivation technologies, and advancements in genetics
Process improvement: Evaluate cultivation processes and identify areas for improvement to optimize productivity and product quality based on data and KPIs
Reporting and administration: Maintain accurate records of cultivation activities, production metrics, and inventory levels and generate reports for leadership to track KPIs Collaborate with the Operational Finance team and broader Operations team to manage and adhere to budgets Monitor and control expenses related to cultivation and operations, optimizing resources without compromising quality of the work Ensure compliance with federal, provincial, and local regulations for production and storage including Health Canada license conditions Oversee the facility’s inventory control and record-keeping and collaborate with the Regulatory Affairs team, as well as regulatory agencies during inspections
Health and safety: Work with the Director, HSE to align health and safety programs with existing programs, policies and required legislations Champion health and safety practices in the facility, ensuring compliance with safety standards and protocols and implementation of SOPs
Sustainability Initiatives: Identify and implement sustainable cultivation practices to minimize environmental impact and introduce energy-efficient measures and waste reduction strategies, that align with ESG goals
Competencies and Requirements: Proven experience in a greenhouse cultivation or food production environment, with a minimum of 5-years in a people management role Prior agriculture, food, beverage/alcohol or cannabis production experience—or other regulated product experience preferred Excellent communication skills (oral, written and presentation) Proven ability to work collaboratively in a team environment and collaborate on projects. Ability to think strategically, problem solve and make quick decisions. Strong interpersonal and organizational and leadership skills. Accountable for results, strives to meet and exceed expectations. Advanced knowledge of computer software applications, with proficiency with Microsoft Office products (Excel, Outlook, Word & PowerPoint)
PLEASE SEND YOUR CV (AS A WORD DOC) TO: (Subject: Job Title)
LHH Knightsbridge Interim Management is a service to help our clients address a wide range of scenarios including leadership support due to sudden departures, driving key change initiatives or leading transformation projects. Our interim executives step in with minimal downtime to meet specific objectives and deliver results. All have held senior positions in the past and have now chosen to offer their unique depth and breadth of experience to organizations on a limited engagement basis.
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Lee Hecht Harrison Knightsbridge Corp. is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process. If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
April 2025
Client Organization: College of Immigration and Citizenship Consultants (CICC) Position Title: Associate Director, Operations Reports to: Chief Operating Officer Location: Ontario (Remote)
THE COMPANY
Immigration has always been an essential part of the economic engine of Canada, and now, more than ever, prospective immigrants need the services of licensed immigration consultants. The path to immigration and citizenship is complex and the College takes seriously its purpose to regulate immigration and citizenship consultants in the public interest.
THE OPPORTUNITY Purpose
The incumbent oversees the College’s IT, facilities management, procurement, project management, records management, and Access to Information Act and Privacy Act (ATIP) functions. The incumbent is a member of the management team and supports the Chief Operating Officer and Leadership. Team’s leadership and the direction and ongoing operational improvements of the functional areas.
Job Responsibilities
Provide direction to and oversee IT, facilities management and procurement; project management; records management; and ATIP compliance. Ensure the necessary resources (human, financial, physical, technological) are identified and budgeted to complete the work of the functional areas in an efficient, effective, and timely manner, consistent with the College’s standards and values. Oversee centralized enterprise IT planning, development and implementation. Collaborate with the Manager, Corporate Affairs, to develop and implement procurement strategies, plans, policies and processes. Oversee the provision of infrastructure planning and operations (e.g., facilities management, leasing and leasehold improvements, and furniture/asset management). Oversee the development and implementation of the College’s project management framework and records management framework. Oversee the activities relating to compliance with the Access to Information Act and Privacy Act. - Review and contribute to the development of privacy impact assessments (PIAs), threat risk assessments (TRAs) annual and statutory reports and other materials that may be required. - Oversee the resolution of complaints against the College made to the Information Commissioner under the Access to Information Act and the Privacy Commissioner under the Privacy Act. Act for the COO as required. Acquire and maintain knowledge of the College’s policies, regulations, and strategies, and keep up to date with relevant developments, applicable legislation, trends and best practices.
PROFESSIONAL QUALIFICATIONS & EXPERIENCE
University Degree (Bachelor). 7 -10 years of progressive experience managing a range of corporate business functions including IT, facilities, procurement, project management and records management. Strategic thinking, planning, visioning, and leadership skills to work collaboratively at a senior level to develop and implement strategic directions and provide effective operational oversight. Knowledge to oversee the IT function and ensure IT programs and processes are integrated to meet College requirements efficiently and effectively. Knowledge of Enterprise Management Systems to oversee procurement, development, installation, and maintenance of college-wide IT integration solutions. Knowledge of project and records management frameworks and methodologies to oversee implementation of projects of varying sizes and complexities. Ability to acquire knowledge of government regulations and policies concerning records management and the Access to Information Act and Privacy Act. Analytical, critical thinking and problem-solving skills to inform the College’s strategic plan, identify issues, mitigate against associated risk and lead the resolution of complex issues. Time management, organizational and decision-making skills to manage competing priorities and deadlines. Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative. Interpersonal, presentation, stakeholder relationship and management skills to engage others and build credibility. Written and verbal communication skills to prepare and deliver reports and briefings for internal and external stakeholders including government officials and presentations to senior leadership. Tact and discretion to work on confidential and sensitive matters. Coaching and management skills to motivate and develop employees. Project management skills to create integrated plans, manage IT and facilities projects and ensure timely completion of all deliverables. Knowledge of office/administrative software.
About LHH Knightsbridge –
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
