100 International Blvd, Etobicoke, ON M9W 6J6, Canada Job Description Posted Tuesday, August 19, 2025 at 4:00 AM | Expires Wednesday, September 3, 2025 at 3:59 AM For over 50 years, LifeLabs has beenCanada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operatingCanada'sfirst commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online.More than112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. Position Summary: As an Associate Marketing Manager, you’ll be at the heart of developing and executing marketing strategies that drive the growth of LifeLabs’ tests and services. This role blends strategic thinking with hands-on execution, requiring a strong foundation in marketing, the ability to craft compelling stories, and the skills to collaborate seamlessly across teams. Your work will directly influence how patients, healthcare providers, and partners discover, understand, and choose LifeLabs’ services. By connecting people with the right information at the right time, you’ll help ensure more Canadians get access to the healthcare solutions they need- when they need them most. There is one position available, which can be based in either the Greater Toronto Area or Greater Vancouver Area. Candidates should be located in or near one of these regions to be considered for the role. What You’ll Do: Lead the execution of marketing strategies and go-to-market (GTM) plans- ensuring campaigns and product launches are flawlessly delivered, align business goals, and connect meaningfully with target audiences. Translate post-campaign results, consumer insights, and competitive research into actionable strategies that address audience needs and uncover new opportunities. Collaborate with internal teams (Product, Communications, MedSci, Legal, IT) and external agencies/vendors to deliver initiatives that meet timelines, resonate with audiences, and stay true to our brand. Track and analyze campaign performance, establish benchmarks, and make data-driven recommendations for continuous improvement. Create clear, impactful reports, dashboards, and presentations that turn data into actionable insights for stakeholders. Manage budgets effectively- forecasting accurately, tracking spend and identifying cost efficiencies. What You'll Bring: You’ll bring a strong mix of strategic marketing expertise, healthcare industry insight, and hands-on execution skills, including: 5–10 years of marketing experience, with a proven record of driving measurable results. 4+ years in product marketing or a closely related role, with demonstrated success in launching products using GTM strategies. 2–3 years of healthcare marketing experience, with the ability to translate technical or clinical details into clear, customer-focused messaging. Experience leading cross-functional, omnichannel marketing campaigns from concept to completion. Proven ability to engage stakeholders, foster collaboration, and align teams toward shared goals. Proficiency in leveraging analytics, research, and campaign data to inform strategies and measure performance. Excellent time management skills, balancing multiple priorities and meeting tight deadlines. Marketing or advertising certifications (e.g., Google, BrainStation, CMA) and a degree in Marketing, Business, or a related field (preferred). Solid understanding of marketing fundamentals with hands-on experience creating engaging, audience-centered content.
Additional Requirements: This is primarily a virtual role; however, occasional travel may be required to attend quarterly team meetings or special business events. There is one position available, which can be based either in the Greater Toronto Area or the Greater Vancouver Area. Candidates must be located in or near one of these regions to be eligible for the role. Why Join Us? At LifeLabs, marketing is about more than promoting services — it’s about making meaningful connections. You’ll be part of a collaborative, purpose-driven team where your work has a direct impact on helping Canadians access the healthcare solutions they need. Here, you’ll have the opportunity to grow your skills, work alongside passionate professionals, and contribute to initiatives that truly matter. What We Offer: LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive. In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. Retirement Savings Plan Vacation and Wellness Days Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits. In accordance with LifeLabs’ Accessibility Policy , and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email . Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening. Ready to empower healthier Canadians? Apply today! 100 International Blvd, Etobicoke, ON M9W 6J6, Canada #J-18808-Ljbffr
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. There are four openings available, one in each region (GTA West, GTA North, GTA East, and Golden Horseshoe), with preference given to candidates who have Canadian medical experience. Job Title: Territory Account Manager Reports to: Senior Manager, National Sales Purpose of the Role The Territory Account Manager at LifeLabs plays a crucial role promoting LifeLabs suite of services and products within Family Health Networks and large Physician group clinics. They will report to the Senior Manager, National Sales and will work closely with the Client Services, Product Specialists and Market Share Teams. The Territory Account Manager is an expert in LifeLabs organizational capabilities, customer experience and ensures that the customers’ needs are fully understood and addressed by LifeLabs subject matter experts. They will provide leadership aligned with LifeLabs strategic objectives within their region. This role will contribute to the broader Ontario growth strategy through the disciplined execution of a regional plan. The Territory Account Manager will foster a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality. The position requires more than 50% travel and is eligible for a company car. Your responsibilities will include: Grow Market Share Owns and manages a Growth target supported by a strong pipeline of strategic opportunities with accountability for all stages from prospecting, qualifying, negotiating, closing and ensuring Client Services/IT/Lab Ops execute a seamless onboarding. Ensures clients have the optimal customer experience (CX) and effectively advocates internally to address any deficiencies in a timely and professional manner. Proactively address competitive threats with targeted campaigns to offer services that will enhance CX, promote our brand and further entrench us as the preferred lab provider for key client groups. Promoting LifeLabs Products and Services Ensure that LifeLabs has fully capitalized on the private pay and specialty service business with client accounts, acting as Key Account Manager to coordinate the introduction of subject matter experts (SMEs) to ensure that the physicians are aware of the Specialty and Advanced Diagnostic services offered by LifeLabs and our partners (Neuro, Fertility, Cardio, Data, Pathology and Oncology). Building and Maintaining Relationships within FHN, Long Term Care homes and Physician Group Clinics Build relationships and manage service levels with local/regional external clients - develop and maintain strong relationships with physicians, nurse practitioners, medical groups, hospitals, and other healthcare organizations. Provide VOC for Client Services, Operations, Marketing and Product to ensure that LifeLabs maintains the highest level of customer satisfaction and continues to meet customers’ current and future needs. Direct engagement with HCPs and executive leads of health care practices including family health teams, outpatient clinics and Community Health centers. What you bring to the role: Bachelor's degree in business, Health/Life Sciences or a related discipline. At least 5 years of experience in a similar role. Valid Driver's License & Clean Driver's abstract. Demonstrated success leading Strategic Selling activities within a matrix organization. Expertise and demonstrated success selling healthcare services/technology to physician groups. A detailed and results oriented self-starter with demonstrated analytical expertise. Has excellent written and verbal communication, including with senior executives. Exceptional leadership and interpersonal skills with a collaborative mindset. SalesForce.com or similar CRM expertise. Has an entrepreneurial aptitude to develop the new role. LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner. LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive. In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include: Total Rewards Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. Retirement Savings Plan Vacation and Wellness Days Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits. In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email Vaccinations are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening. Ready to empower healthier Canadians? Apply today! #J-18808-Ljbffr
30 International Blvd, Etobicoke, ON M9W 5P3, Canada Job Description Posted Wednesday, August 27, 2025 at 4:00 AM For over 50 years, LifeLabs has beenCanada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operatingCanada'sfirst commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online.More than112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. The Payroll Specialist has a clear understanding of payroll legislation and pay and benefit processing functions and is the onsite subject matter expert for the payroll team. Acts as a liaison with third party payroll provider, performs audits of produced payrolls, identifies root causes of errors and recommends solutions and next steps for implementation. As appropriate works with Manager, Payroll to handle unusual situations Process accurate and timely administration of payroll and benefits Perform audit of produced payroll to ensure source documentation is accurately reflected within the HRIS and payroll system. Provide best advice for possible root causes of errors and exceptions Process ROE's accurately and within the required deadlines as per Service Canada Guidelines Administer garnishments as per legislative requirement Provide exceptional customer service to stakeholders via email or phone Identify and enhance continuous improvement projects related to payroll and benefits processing Prepare monthly FTE Pre & Post Audit of bi-weekly payrolls Required Qualifications: Minimum of 3 years recent experience in payroll administration Thorough knowledge of the payroll process including ROE, Pension, Collective Agreements, CRA Legislation and garnishments PCP designation is a must Union experience is a must Experience in Ceridian is an asset Kronos experience is an asset Must be a team player and demonstrate the ability to develop and sustain cooperative working relationships with employees at all levels Prioritize effectively to meet deadlines and commitments Strong communications skills Must have Strong computer skills (Microsoft Office Outlook, Word, PowerPoint, Excel) Able to handle sensitive information with discretion and confidentiality Work cooperatively with other payroll staff to ensure proper workflow and coverage LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive. In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. Retirement Savings Plan Vacation and Wellness Days Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits. In accordance with LifeLabs’ Accessibility Policy , and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email . Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening. Ready to empower healthier Canadians? Apply today! 30 International Blvd, Etobicoke, ON M9W 5P3, Canada #J-18808-Ljbffr
Senior Training & Communications Specialist -ON/BC 30 International Blvd, Etobicoke, ON M9W 5P3, Canada Job Description For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada’s first commercial genetics lab, and the country’s largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer‑centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page; they guide our actions and decisions every day and have come to define our team culture. This position can be based in Ontario or British Columbia. Job Title: Senior Training & Communications Specialist Reports to: Senior Manager, New Services and Change Management Purpose of the Role The Senior Training & Communications Specialist plays a pivotal role in supporting operational excellence by developing and delivering training programs and internal communications that ensure compliance, drive quality, and enable continuous improvement. This role partners with Operations teams, QRA, HR, and leadership teams to foster employee readiness and engagement. The ideal candidate brings understanding of multiple training delivery modalities, adult learning best practices, and clear, actionable communication strategies. Your responsibilities will include: Program leadership Design, implement, and maintain training programs and plans that support technical, regulatory, and operational excellence across operations and support teams. Collaborate with subject matter experts and QRA to translate technical SOPs, workflows, and quality standards into clear training content. Build training plans and materials for a variety of audiences, using a variety of modalities. Deliver onboarding, training, refresher training, and competency assessments where applicable for a variety of operations teams and initiatives. Manage the training documentation process, ensuring compliance with audit and accreditation standards where applicable. Support a culture of continuous learning through interactive workshops, simulations, eLearning, and performance‑based assessments. Curriculum Oversight: Design, lead, and evaluate training programs that support change goals. Alignment with Business Goals: Ensure learning outcomes are aligned with desired behavioral and performance shifts. Capability Building: Partner with business leaders to identify skills gaps and address them proactively. Internal Communications and planning Develop and execute communication plans to support specific projects, change initiatives, and day‑to‑day operations. Create content such as announcements, job aids, newsletters, and video messages to ensure staff are informed, engaged, and aligned. Ensure communication is tailored to a range of audiences including frontline employees, support staff, supervisors, and leadership, SLT & ELT. Develop Communication Strategies: Create clear, concise, and consistent messaging aligned to the overall change strategy. Cascade Key Messages: Work with leadership to ensure messages are effectively cascaded throughout all levels of the organization. Feedback Loops: Establish mechanisms for two‑way communication to capture concerns, input, and adoption gaps. Stakeholder Engagement & Influence Support a team of change managers to incubate and implement new services. Cross‑functional Collaboration: Collaborate across HR, operations, IT, and other departments to ensure cohesive execution. Influence without Authority: Lead by influence to mobilize subject matter experts and local champions. Executive Alignment: Ensure key leaders understand and reinforce the change narrative. Drive Change Readiness: Champion change initiatives by ensuring impacted teams are prepared through timely, tailored training and communication. Model Change Agility: Act as a role model for adaptability and resilience during transformation. Mitigate Resistance: Proactively identify sources of resistance and work with leaders and stakeholders to address concerns through messaging and engagement. Act as a liaison between corporate communications, project leads, QRA, and operational leaders to ensure successful adoption of organizational change. Lead/Facilitate change impact assessments and create applicable change plans. Identify Change Impacts: Analyze how different stakeholder groups are affected and tailor support accordingly. Manage Risks to Adoption: Flag risks to adoption early and build mitigation plans into the communication and training roadmap. Measurement & Continuous Improvement Define Success Metrics: Establish KPIs to measure effectiveness of communication and training efforts (e.g., adoption rates, engagement scores, training completion). Track and Report Progress: Regularly report results to leadership and recommend enhancements. Iterate Based on Feedback: Use insights from feedback and outcomes to refine strategies. What you bring to the role: Bachelor’s Degree in Education, Curriculum Development, Human Resources and/or post‑secondary Certificate in a related discipline (e.g., Instructional Design, Adult Education, eLearning Development). Certificate or Degree in Training or Adult Education an asset. 5‑7 years of experience in training development, instructional design, or communications. Project, business analytics and change management skills. Proficiency in instructional design tools (e.g., Articulate, Camtasia), learning management systems (LMS), and Microsoft Office. Excellent writing, presentation, and facilitation skills. Ability to manage multiple projects in a fast‑paced, compliance‑driven environment. LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner. LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive. In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include: Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. Retirement Savings Plan. Vacation and Wellness Days. Employee Wellness and Giving Programs: Our award‑winning mental, physical and financial wellness programs aim to address the comprehensive well‑being of our team members, including resources such as the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health‑related benefits. In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email Vaccinations are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer‑led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening. Ready to empower healthier Canadians? Apply today! 30 International Blvd, Etobicoke, ON M9W 5P3, Canada #J-18808-Ljbffr
A leading healthcare diagnostics provider is seeking a Human Resources Consultant focused on Employee and Labour Relations. This role involves advising management on workplace issues, conducting investigations, and ensuring compliance with employment legislation. The ideal candidate has over 5 years of HR experience, a relevant degree, and strong analytical skills. Join a company dedicated to empowering healthier Canadians and thrive in a diverse environment.
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A leading healthcare provider in Canada is seeking a Senior Training & Communications Specialist. This role is crucial in developing training programs and internal communications to ensure compliance and drive quality. The ideal candidate should have a relevant degree and experience in training and instructional design. Location options are Ontario or British Columbia, with a focus on fostering employee engagement in a diverse work environment.
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30 International Blvd, Etobicoke, ON M9W 5P3, Canada Job Description For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada’s first commercial genetics lab, and the country’s largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. Job Title: Human Resources Consultant, Employee and Labour Relations Reports to: National Director, Employee and Labour Relations Purpose of the Role Reporting to the National Director, Employee and Labour Relations, the consultant serves as a trusted advisor to people managers, providing guidance on employee and labour relations matters. This role supports the resolution of workplace issues, ensures compliance with employment legislation, collective agreements and promotes a positive and inclusive work environment. The consultant works collaboratively with HR and business leaders to manage complex employee relations cases and drive organizational effectiveness. Your responsibilities will include: Provide advice and guidance to managers on labour and employee relations issues Ensure leaders have the support and tools to successfully resolve employee issues (e.g., performance management, absenteeism, HR policy reinforcement, interventions to support positive work environments and culture, conflict resolution and investigations). Support the handling of employee and labour relations issues, including grievances. Participate in the implementation of organizational change initiatives and cross‑functional teams. Implement process improvement techniques to ensure efficiency, quality and productivity with continuous feedback loops across the HR operating model. Plan, Lead and Support HR Investigations Conduct and manage investigations of HR‑related complaints and concerns, assessing the severity, involving appropriate individuals and facilitating appropriate action. Gather facts and evidence to complete a thorough investigation by researching records and other relevant files, gathering and preserving documentary evidence and obtaining witness statements. Identify witnesses, plan interviews and conduct interviews of witnesses. Collect and objectively analyze all evidence. Write complete and detailed investigative reports that comply with all legal requirements and provide stakeholders with the necessary information to make decisions. Consult with the HRBP team and ER/LR COE to discuss areas of risk and potential resolution, and/or to identify trends. Plan and deliver effective communication of findings to stakeholders as required and influence positive outcomes. Metrics and Reporting Participate in the development of key metrics and performance indicators to measure effectiveness of initiatives and programs. Develop tracking and reporting for cases to update key stakeholders. Analyze insights and analytics to provide recommended changes to programs and policies and partner with ER/LR COE and/or appropriate HR stakeholder on implementation plans. Develop and deliver resources to support People Leaders and enhance manager skills In partnership with the ER/LR COE and HRBP teams identify needs for awareness, education and training on employee relations topics. Partner with the Talent, Leadership and Learning team to design training programs and deliver coaching and training to HR and People Leaders on a range of labour and employee relations programs, initiatives and practices. What you bring to the role: Minimum of 5 years experience as an HR Consultant or similar role in the regions they will support, with experience/familiarity in HR Operations is an asset. Bachelor’s degree in Human Resources, business administration or related field CHRP/CHRL Designation Demonstrated strong functional knowledge and experience within Human Resources theories and concepts, and well as employment practices, compliance requirements, laws, and applicable governing regulations. Expertise in employee and labour relations in order to identify issues, build programs and appropriately consult leaders and employees. Understanding of HR governance, legislation, and regulatory environment in order to identify issues and appropriately consult with managers and employees. Communication and influential skills, both oral and written. Problem solving skills, ability to determine root cause of complex issues and arrive at sound programs, policies and solutions. Critical thinking and independent judgment, project management and organizational skills. Ability to work under minimal supervision, with deadlines, and with occasional ambiguous situations. Demonstrated ability to build metrics and success measurements and effectively consult/recommend implementation of improvements. LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner. LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive. In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include: Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. Retirement Savings Plan Vacation and Wellness Days Employee Wellness and Giving Programs: Our award‑winning mental, physical and financial wellness programs aim to address the comprehensive well‑being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health‑related benefits. In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or . Vaccinations are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer‑led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening. Ready to empower healthier Canadians? Apply today! 30 International Blvd, Etobicoke, ON M9W 5P3, Canada #J-18808-Ljbffr
