Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Technical and Customer Support Specialist Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements. Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! About Cellview Imaging
Cellview Imaging, based in Toronto, is a medical device company revolutionizing eye care with advanced ultra-widefield retinal imaging technology. Their systems enable clinicians to capture high-definition images of the retina, including peripheral areas, aiding in early disease detection and improved diagnoses. As part of EssilorLuxottica, Cellview leverages global resources and expertise to accelerate innovation and expand access to transformative diagnostic tools. Position Summary
The Technical and Customer Support Specialist ensures top-tier technical assistance and customer service for Cellview’s imaging systems. This dual-role involves installation, training, troubleshooting, and ongoing support for clients—primarily eye care professionals—while maintaining service documentation and coordinating with internal teams to ensure a seamless experience. Key Responsibilities Technical Support & Field Services Install, repair, calibrate, and upgrade imaging systems. Provide remote and phone-based technical support. Train clinicians and staff on device usage. Perform preventative maintenance and software/firmware updates. Rebuild used equipment for resale. Maintain accurate service records in SIS/CRM systems. Prepare demo systems and support trade show logistics. Manage spare parts inventory and return processes. Customer Experience Respond promptly to client inquiries. Monitor order fulfillment and communicate delays. Collaborate with sales, labs, and operations to resolve issues. Build strong client relationships through regular follow-ups. Share updates on new products and promotions. Process Improvement Help refine technical documentation and FAQs. Participate in internal projects to enhance service delivery. Qualifications College diploma in Electromechanical, Electronics, Biomedical Engineering, or related field. 5+ years in technical support or field service for medical/imaging devices. Strong IT/networking skills, especially in Windows environments. Excellent communication skills; bilingual (English/French) is a plus. Organized, customer-focused, and able to multitask. Proficient in Microsoft Office and CRM/ticketing systems. Able to lift and transport equipment up to 35 kg (75 lbs). Preferred Experience Knowledge of ophthalmic/optometric devices. Experience in regulated medical device environments. Background in client-facing or customer experience roles. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Job Segment: Medical Device, Fulfillment, Business Process, Ophthalmic, Optometry, Healthcare, Operations, Management Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor #J-18808-Ljbffr
Appuyez sur la touche de tabulation pour sélectionner le lien Passer au contenu. Sélectionnez la fréquence (en jours) de réception d’une alerte: Créer une alerte Spécialiste service à la clientèle bilingue Fondée en 1976, Riverside Opticalab Ltd est un fabricant et fournisseur de solutions optiques de renommée mondiale. Notre mission est d'améliorer la vue et de permettre à nos clients d'accéder aux meilleures solutions optiques, soutenues par notre expertise et notre efficacité, et guidées par la simplicité et la flexibilité. Nous offrons des services personnalisés et une gamme de produits adaptée aux besoins divers et uniques de nos clients. En rejoignant Riverside Opticalab, vous faites partie d’une équipe engagée dans l'amélioration continue et la satisfaction des clients. Nous nous engageons à créer un lieu de travail exceptionnel qui valorise les talents hautement qualifiés dans un environnement stimulant. Riverside Opticalab Ltd fait partie d’EssilorLuxottica, un leader mondial dans la conception, la fabrication et la distribution de produits de soins de la vision de classe mondiale, incluant des lunettes emblématiques, des technologies avancées de verres et des solutions numériques de pointe. Rejoignez notre communauté mondiale de plus de 200,000 employés dévoués à travers le monde pour transformer l’industrie des lunettes et des soins oculaires. Découvrez-en plus en nous suivant sur LinkedIn! En tant que Spécialiste, service à la clientèle bilingue, vous soutiendrez le marché ECP de Riverside Ottawa et contribuerez à accroître la satisfaction des clients en les aidant à analyser leurs commandes de préproduction, en proposant des solutions aux divers problèmes signalés par les clients et en fournissant un soutien de qualité en matière de diagnostic, tout en collaborant avec les services concernés. Veiller à ce que les clients reçoivent une réponse dans l'heure qui suit Évaluer la faisabilité d'un travail ou d'une commande en évaluant les ressources, les délais et la conformité avec les capacités opérationnelles afin de garantir une exécution réussie Soutenir les équipes chargées de l'expérience client et les clients en examinant les commandes (téléphone, télécopie, courrier, Internet) afin d'entreprendre l'exécution nécessaire de ces actions :Faisabilité de la commande par rapport aux paramètres de contrôle Validation des commandes spéciales ou personnalisées Redondances Non-adaptation Mettre à jour quotidiennement les indicateurs de performance clés (KPI) afin d'assurer un niveau de satisfaction adéquat des clients Travailler en étroite collaboration avec l'équipe opérationnelle du laboratoire Fournir une aide au diagnostic aux équipes chargées de l'expérience client afin d'identifier et de résoudre les problèmes Fournir une aide au diagnostic aux conseillers de vente et aux clients pour tous les problèmes liés aux produits (optimisation de la prescription, non-adaptation, ajustement, optimisation de la monture, etc) Fournir une aide au diagnostic aux clients internes Connaître en détail les produits et leur positionnement afin de fournir un support de diagnostic approprié Former les équipes de l'expérience client sur les innovations, les nouvelles technologies et les lentilles Collaborer avec les équipes sur divers projets d'amélioration continue (% de retour par client, etc.) Opticien diplômé (un atout) Minimum de 5 ans d'expérience dans le domaine de l'optique ou dans un domaine similaire Bonne connaissance de la suite Microsoft Office (Google Suite un atout) Bonne connaissance de la gamme et de la variété des produits proposés Très bonne connaissance ou volonté d'apprendre les systèmes LMS Solides compétences en matière d'analyse, de communication et de résolution de problèmes Compétences en matière de leadership Capacité à organiser son temps et à assurer le suivi Capacité à effectuer plusieurs tâches simultanément Esprit d'équipe La rémunération des employés est déterminée par de multiples facteurs, notamment la géographie, l'expérience, les qualifications, les compétences et les exigences locales en matière de salaire minimum. En outre, vous pouvez également bénéficier d'une prime ou d'un plan de commission compétitifs, qui complètent un ensemble de récompenses de premier ordre. Les avantages sociaux peuvent inclure les soins de santé, l'épargne-retraite, les congés payés et les vacances, ainsi que diverses réductions pour les employés. Sur demande et conformément aux lois applicables, EssilorLuxottica fournira des aménagements raisonnables aux personnes handicapées qui ont besoin d'aide dans le processus de candidature et d'embauche. Pour demander un aménagement raisonnable, veuillez appeler la ligne d'assistance téléphonique EssilorLuxottica éthique et conformité au (assurez-vous d'indiquer votre nom et vos coordonnées afin que nous puissions assurer un suivi en temps utile) ou envoyez un courriel à Nous sommes un employeur qui souscrit au principe de l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, de couleur, de sexe, d'origine nationale, d'origine sociale, de condition sociale, de perception en tant que victime de violence domestique, d'agression sexuelle ou de harcèlement, de religion, d'âge, de handicap, d'orientation sexuelle, d'identité ou d'expression de genre, de citoyenneté, d'ascendance, de statut de vétéran ou de militaire, d'état civil, de grossesse (y compris la discrimination illégale sur la base d'une grossesse ou d'un congé de maternité légalement protégés), d'informations génétiques ou de toute autre caractéristique protégée par la loi. Les personnes des Premières Nations aux États-Unis bénéficient d'une préférence conformément à la Loi Tribale. #J-18808-Ljbffr
Select how often (in days) to receive an alert: Create Alert LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond. MAJOR DUTIES & RESPONSIBILITIES Ensures executional excellence & winning results in partnership with the MOD & store team. Demonstrates commitment to exceed results through strong competency in KPI management & high accountability. Ensures Brand is known as the leading optical provider within the community. Operates as successful stakeholder to all leaders within the organization & local market. Places the patient/customer 1st & delivers excellent service. Strives to exceed expectations on all KPIs. Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:Address all patients/customers visual life style needs Make eyewear recommendations based on patients/customers’ needs Explain each step of the eye exam; listen carefully to patients/customers Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam Conducts all services in accordance with protocol & accepted standards of care. Ensures all patients receive accurate diagnosis & appropriate recommendations. Establishes a positive Doctor/patient relationship. Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences. Ensures office systems are maintained. Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements. Provides effective training & guidance to team members making use of Company provided programs. Delivers clear, motivating & constructive feedback in a timely manner to all associates. Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately. Encourages associate decision making at the level closest to the patient. Maximizes partnerships through leadership, participation & involvement. Takes pride in the appearance of the office. Maintains safe working environment for all associates/patients. Leads by example. BASIC QUALIFICATIONS Doctor of Optometry Commitment to quality patient care Knowledge of current Optometric theory & technology Problem solving ability Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr
A global vision care company is seeking a Hardware Designer in Montreal. You will contribute to the development of new products, focusing on designing electronic circuits and collaborating with multidisciplinary teams. The ideal candidate holds a degree in Electrical or Electronic Engineering and has extensive experience in circuit design and embedded systems development. Competitive compensation and benefits are offered.
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A leading optics company in Guelph is hiring a Team Lead to provide exceptional customer service in a retail environment. The role requires strong optical and retail experience, a high school diploma, and interpersonal skills. Responsibilities include assisting customers, managing key store processes, and ensuring a safe working environment. This position offers competitive compensation, bonuses, and employee benefits.
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A leading eyewear retailer is seeking a Part-Time Team Lead at LensCrafters in Metro Vancouver. This role focuses on delivering exceptional customer service, managing optical processes, and supporting team development. Ideal candidates will have strong retail experience and communication skills, along with optical knowledge. Competitive pay range from $21.90 to $35.19 per hour, with potential bonuses and comprehensive benefits.
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A leading assistive technology company in Montreal is seeking a Hardware Designer to contribute to the development of new products. The ideal candidate has a Bachelor's degree in Electrical or Electronic Engineering and at least 5 years of experience in circuit design. Key responsibilities include developing electronic circuits, documenting designs, and collaborating with production. The role offers a competitive compensation package including health care and employee discounts.
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A global leader in vision care products is looking for a Software Developer to design and develop software solutions for individuals with visual impairments. The ideal candidate has a Bachelor’s in software or computer engineering, at least 10 years of experience, and is proficient in object-oriented programming languages. Bilingual proficiency in French and English is mandatory, and experience with new technologies is a plus.
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Recognized as an industry leader in assistive technology, HumanWare's mission is to develop solutions that enable people living with a visual impairment and vision loss to develop their potential and maintain their autonomy. From electronic magnifiers to talking GPS to braille devices, our products have helped more than a million people worldwide to see things differently and gain independence. With over 150 employees, our multidisciplinary approach is supported by our teams in electronics, mechanical and software engineering, operations management, manufacturing and logistics, sales and marketing, customer experience and administration. Founded in 1988, HumanWare is a Canadian company with international reach, and has been part of the EssilorLuxottica group since 2013. Looking to make a difference? HumanWare is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION This role focuses on the design and development of software solutions for products that support individuals with visual impairments. Development is carried out using programming languages such as Java, C, C++, and C#, and the software is deployed on embedded platforms running Android, Linux, or Windows. In certain projects, the scope of work also involves video and image processing functionalities. MAJOR DUTIES AND RESPONSIBILITIES Software programming Troubleshooting and implementation of new software features Participation in user requirements analysis Participation in the design of new software features Technical analysis and recommendations for product development solutions Technology watch / staying current with emerging technologies BASIC QUALIFICATIONS Bachelor’s degree in software engineering or computer engineering (or equivalent experience), with a minimum of 10 years of relevant experience. Technical skills: Proficiency in object-oriented programming languages (C, C++, C#, and/or Java) and strong knowledge of UML modeling. Experience with Linux and embedded systems is expected. The candidate must be fluent in both French and English, spoken and written, to effectively collaborate with international partners. Experience with Android or Windows, knowledge of OpenGL, and skills in image and video processing are considered assets. Behavioral skills: Recognized for teamwork and the ability to collaborate within multidisciplinary teams in a dynamic and high-pressure environment. Strong analytical mindset, problem-solving abilities, and troubleshooting skills. Structured, autonomous, and self-driven, adaptable to change, rigorous, innovative, and passionate about visual impairment technologies and emerging technologies. EMPLOYEE BENEFITS Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EEO STATEMENT EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr
Requisition ID:
Store # : LensCrafters
Position: Part-Time
Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail Ensure the LensCrafters team provides unsurpassed Customer Service Proactive & solution driven, accurate execution & product knowledge Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable Custom fits glasses & precisely place prescription in lenses Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skillsStrong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states LensCrafters Final Eyewear Inspector Certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options Pay Range: Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr
