Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
Assistant Store Manager
is responsible for assisting with the daily operations of the location, ensuring high standards of customer service. The store manager will drive sales performance, ensure sales targets are met, provide training to fellow employees while providing an exceptional shopping experience. Additionally, they will assist with stock and inventory also ensuring that all visual merchandising aligns with Margiela standards. This position will be based at the Vancouver Oakridge Shopping Centre.
Job Description
Sales
Meet store sales and target goals
Maximize profitability through optimization and controlling of expenses
Reach the achievement of Key Performance Indicators
Customer Service
Strong customer service skills to provide courteous and precise customer satisfaction
Strong organizational skills, multi-tasking and prioritizing capabilities
Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
Align with style and qualitative standards of the Brand throughout Sales and post-sale process
Take full advantage of all contacts with customers in the Store and promote both the Brand and Product
Collaborate with other colleagues to achieve business objectives
Constantly keep up-to-date regarding fashion trends; know and monitor competition
Demonstrate, recommend and style the products available; promote wardrobing
Schedule client appointments and pull merchandise for clients in advance of appointments
Operations
Training
Train store employees on accurate use of store training programs, specifically the Customer Service program along with maintaining high-training standards
Development & Performance
Report to management team the strengths and areas of development for store personnel
Suggest to the management team appropriate action to promote and encourage the Supervisor's own professional development by using tools and best practices
Merchandising
Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback
Assist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standards
Ensure constant updates are executed
Assist with providing daily training to store employees.
Provide appropriate feedback to management team
Loss Prevention
Minimize stock loss by implementing and executing all control Policies and Procedures
Keep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures
Assist with organizing and carrying out an accurate stock inventory by implementing the Stock Take Procedure
Compliance
Maintain safe working conditions for employees and customers
Follow all company policies
Qualifications and Education Requirements
2+ years experience in a client-driven environment in lead sales or supervisory role.
Leadership skills.
Excellent customer services skills.
Ability to work in a fast-paced environment.
Highly organized with exceptional time-management skills.
Preferred Skills
4 year degree and/or equivalent combination of work and experience.
1+ years supervisory experience.
Experience in luxury or high-end, client-based environment.
Customer/Client Focus.
Communication Proficiency.Organizational Skills.
Ethical Conduct.
#MM #LI-AR
Salary Range: $80k-$83k CAD
Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws.
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A luxury fashion house is seeking an Assistant Store Manager in Vancouver Oakridge Shopping Centre to enhance sales and customer service. The ideal candidate will have over 2 years of experience in a client-driven environment, excellent leadership abilities, and a proven track record in high-end retail. Responsibilities include training employees, driving sales performance, managing inventory, and maintaining visual merchandising standards. This role offers an annual salary range of $80,000 to $83,000 CAD. #J-18808-Ljbffr
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
Job Summary:
The Store Manager is responsible for establishing and maintaining clientele, oversees and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs. Moreover, the Store Manager takes a proactive approach to business trends and needs. This position will be based at the Vancouver Oakridge Shopping Centre.
Job Description:
Sales
Maintain a full understanding of the business strategy and action to achieve sales and financial goals and targets.
Build store strategy and annual action plan that indicates roadmap of expected sales and financial achievements.
Communicate and track store sales and Key Performance Indicators (KPI's) providing context and rationale for business sales results.
Review store schedules weekly to ensure appropriate coverage and payroll management.
Ensure the store achieves expense budgets through monitoring and controlling expense items.
Review profit and loss reports monthly and develop action plans to address expense controls as needed.
Participate in all aspects of store operations, including recruiting and training store associates, co-coordinating store logistics, and working with store team to ensure store is fully operational.
Training & Development
Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
Responsible for recruitment of all store personnel.
Ensure the store team is trained in all aspects of their job responsibilities and focused on their store's business objectives and strategies.
Train store in new and existing policies and procedures.
Identify strengths and areas of development of store personnel.
Customer Service
Ensure staff are trained in customer service standards to provide a stellar customer experience.
Ensure clientele processes are being held to a high standard within stores.
Lead and follow up on clientele program. Ensure all sales professionals are developing and re‑training long‑term clients.
Develop and increase existing customer database.
Ensure CRM is delivered within the Company standards.
Work with direct supervisor and the store team to ensure customer issues are resolved to the customers' satisfaction.
Operations
Maximize efficiency and protect business integrity by applying Store Operation policies and procedures provided by Home Office.
Ensure efficient management of staff floor coverage and a high level of productivity by utilizing the Scheduling Tools provided.
Effectively manage store head count and payroll budgets as given by the Company.
Utilize all tools and proactively plan schedules to maximize business potential.
Responsible for a well maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
Responsible for accuracy in all POS transactions along with cash handling and banking procedures.
Ensure all staff members are properly trained in handling POS transactions.
Responsible for adhering to all banking/accounting policies.
Merchandising
Lead and monitor store merchandise standards to ensure they are in‑line with the Company's direction.
Conduct daily/weekly/monthly analysis of business and product reports to properly understand and react to any business/merchandising changes.
Slow seller/best seller management: collaboration with the Company to emphasize commercial store needs.
Partner with visual associate to effectively manage merchandising to achieve maximized sales.
Ensure all visual standards/guidelines (criteria and quantities) are implemented effectively and product/display presentations are maintained per standards/guidelines.
Physical Requirements
The physical demands described must be met by an individual to successfully perform the essential functions of this job:
Required to stand and walk for up to eight hours in a workday.
Required to lift and or move up to 50 pounds.
Required to be able to engage in the following activities: Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions.
Competencies
Financial Management.
Ethical Conduct.
Customer/Client Focus.
Learning Orientation.
Performance Management.
Leadership.
Communication Proficiency.
Qualifications and Education Requirements
Previous retail customer service experience in luxury market.
Previous client book preferred.
Excellent customer services skills.
Previous keyholder experience preferred.
Preferred Skills
4-year degree and/or equivalent combination of work experience.
Experience in luxury / high-end clienteling environment.
Elevated market awareness and networking skills
Multi‑unit management experience
Salary Range: $110-$120k CAD
Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws.
#J-18808-Ljbffr
A luxury fashion house seeks a Store Manager for its Vancouver location. The successful candidate will be responsible for driving sales, managing staff, ensuring high standards of customer service, and overseeing store operations and merchandising. Qualifications include previous retail customer service experience in the luxury market, excellent customer service skills, and effective financial management abilities. This is a full-time role offering a competitive salary range of $110-$120k CAD annually. #J-18808-Ljbffr
Drive profitability and team performance as a Store Manager in high-end fashion. Oversee operations, sales strategies, and customer satisfaction in a luxury retail establishment.
Your role will focus on establishing a strong store presence and meeting sales targets while managing a team dedicated to exceptional service. You will analyze financial reports, control store expenses, and ensure compliance with company policies. Additionally, fostering a positive team environment will empower employees to excel in their roles, enhancing the overall shopping experience for sophisticated clientele.
Key Responsibilities:
• Lead the development of a high-performing sales team
• Establish client relationships and a loyal customer base
• Monitor KPIs and adjust strategies for success
• Ensure adherence to operational and merchandising standards
• Oversee staff training and development programs
Requirements:
• Background in luxury retail management
• Strong customer service orientation and skills
• Keyholder experience preferred
• Excellent organizational and financial analysis abilities
• Maintain physical requirements of the role
Elevate the shopping journey for discerning clients while managing a successful and motivated retail team.
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