The Opportunity Manulife Private Wealth (“MPW”) delivers exceptional investment management and advisory services to high-net-worth clients. At MPW, we believe that fresh thinking, open architecture solutions, and a global approach should be an integral part of every Canadian’s financial plan. We need people with the expertise, energy, and operational excellence mindset to support our growing platform. With our head office in Toronto and offices in Montréal and Vancouver, Manulife Private Wealth offers the opportunity to join a team that values innovation, collaboration, and continuous improvement. As a core member of the Investment Counsel Services (ICS) Operations team, the Senior Analyst plays a critical role in ensuring accuracy, timeliness, and quality across all operational processes that support our Investment Counsellors (ICs) and high net worth clients. This role requires strong analytical skills, exceptional problem-solving ability, and the confidence to act as a subject matter expert for non-standard situations or complex issues. The Senior Analyst will support both day-to-day processing and higher-level operational oversight, including triage of issues, supervisory support, process development, vendor interaction, and cross functional coordination. This individual will also play a key role in transition periods including end of month and Quarter-end initiatives ensuring operational stability and accuracy throughout key reporting and business cycles.
Responsibilities Operational Excellence & Daily Processing Monitor daily batch file uploads and custodian feeds to ensure accurate and timely data integration. Conduct daily reconciliation checks to confirm alignment between internal records and custodian information. Process mutual fund trades on FundServ according to IC instructions, ensuring precision and adherence to cut‑off times. Prepare and submit security in‑kind transfer instructions and coordinate execution with custodians. Support private asset administration, including capital calls, redemptions, pricing updates, and transactional uploads. Execute quarterly management fee billing across all relevant account types. Set up referring advisors and ensure new selling codes are properly established in the system. Complete reviews of new account openings to validate data accuracy and regulatory completeness. Support annual tax reporting by reconciling tax data and collaborating with custodians to resolve discrepancies. Perform miscellaneous operational tasks, including corporate actions, book value adjustments, performance calculations, and ad hoc reporting. Issue Resolution, Triage & Subject Matter Expertise Act as operational triage: receive issues, determine the appropriate area to assist, and coordinate resolution across teams. Execute ad hoc issues swiftly and accurately, using sound judgment and operational expertise. Ingest complex or ambiguous information, assess impacts, and determine the most effective path to resolution. Serve as a subject matter expert for non‑standard, complex, or escalated operational scenarios. Provide supervisory support including workflow oversight, quality checks, and mentorship of junior team members. Investment Counsellor (IC) Support Partner closely with ICs to resolve operational questions, client account issues, transaction inquiries, and data requests. Support ICs through timely information delivery, escalation management, and operational troubleshooting. Provide clarity on processes and best practices to enhance client service and IC efficiency. Vendor & Custodian Engagement Build and maintain strong working relationships with external vendors and custodians. Participate in vendor meetings, contribute to issue resolution, and support ongoing service-level enhancements. Represent ICS operations in discussions related to system changes, data quality, and integration improvements. System Enhancement & Project Work Participate in system testing, vendor discussions, and broader operational initiatives. Support transition periods including end‑of‑month reporting and quarterly operational changes by contributing operational expertise. Identify opportunities to improve processes, reduce risk, enhance automation, and elevate service quality. Qualifications University degree in Finance, Accounting, Business, or related discipline Minimum 3-5 years of experience in investment operations, private wealth management, custody operations, or asset management Strong technical skills, including Excel (advanced formulas, macros), VBA, and SQL Familiarity with FundServ, portfolio management systems, and custodian data feeds Excellent analytical and problem‑solving skills Strong written and verbal communication skills (French an asset) High degree of accuracy, attention to detail, and risk awareness Ability to manage multiple priorities in a fast‑paced environment Experience mentoring or providing supervisory support is an asset The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $71,475.00 CAD - $119,125.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable, trustworthy, and forward-thinking solutions for our customers’ significant financial decisions. Our international network of employees, agents, and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Manulife’s Individual Insurance team currently has an opportunity for a Bilingual New Business Individual Position Responsibilities: Insurance Contract Management: Input and prepare life and critical illness insurance applications and contracts, while performing self-checks to ensure accuracy prior to quality control. Document Processing: Print, bind and assemble contracts, review and index all documents received from advisors and clients. Standards Compliance: Maintain accuracy and productivity of 98% or better, using the online reference tool, job aids, and Excel tracking reports. Teamwork and Adaptability: Demonstrate flexibility, initiative, self-motivation and the ability to problem-solve in a fast-paced environment, with availability for overtime. Research and Client Management: Conduct daily research to identify gaps and potential issues, while managing client service needs and expectations. Required Qualifications: Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec. Proficient in the use of Microsoft Word and Excel Proven keyboarding skills with speed, accuracy, and attention to detail Strong written communication skills and ability to correspond concisely with internal teams Ability to multi-task and manage high volumes of work Preferred Qualifications: Customer Focus and Drive: The ideal candidate is dynamic and well-aligned with our customer-centric culture, contributing positively to the customer service experience. Initial Responsibilities: Enter individual insurance application data and manually process documents in the office for new business. Job Progression: Input, issue and reissue insurance contracts, , including good order review of contracts. Progressive Training: Follow a progressive training method, where each new function is learned after the objectives of the previous competencies have been achieved. Flexibility and Problem Solving: Demonstrate flexibility to manage continuous change, identify and resolve problems, with knowledge of individual life insurance as an asset. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Hybrid Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
The National Life, Disability & Wellness Team is looking for a self-motivated CPP/QPP Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. They will have good understanding of Canada Pension Plan / Quebec Pension Plan and its impact on disability benefits as well as strong mathematical and negotiation skills. Position Responsibilities: Calculate and code the CPP/QPP offset and adjusted LTD benefit in Navigator upon receipt of CPP/QPP disability or retirement benefit approval. Calculate and code other offsets such as WSIB, rehab earnings, severance, and input the adjusted LTD benefit in Navigator Advise Plan Member of the overpayment amount with clear explanations both verbally and in writing. Follow-up with Plan Member and/or Service Canada/ Retraite Quebec for reimbursement of overpayment and negotiate an acceptable repayment plan when vital. Proceed with claim recoveries in Navigator Review CPP/QPP decline letters and establish if Plan Member should appeal the decision or reapply later. Define if utilization of the services of an external CPP Advocate is warranted. Supervise a group e-mail inbox and provide responses on a rotation basis Collaborate with the CPP Senior Disability Administrator and Case Management teams to strengthen financial results. Establish good working relationships with Service Canada and Retraite Québec agents to facilitate our work
Required Qualifications: Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages Strong math skills Very comfortable with Office 365; most notably Excel and Word Experience with Navigator is an asset Able to read and interpret group insurance contracts and apply their provisions Exceptional communication skills, both oral and written. Strong negotiation skills Open to change and continuous improvement Preferred Qualifications: Experience in disability benefit calculations is helpful Knowledge of Canada Pension Plan and Quebec Pension plan legislation preferred A capacity for constant learning from both success and failure
When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $41,400.00 CAD - $69,000.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes. The focus of an IBDM is to develop, maintain, and expand both internal and external relationships within a specified geographic territory through regular strategic contact with Financial Advisors and your territory partners, as articulated in your quarterly business plan. Position Responsibilities: Activity and Sales ( 50%): Make 40 daily calls to Financial Advisors to promote Manulife Bank products and schedule meetings. Conduct meetings to drive sales, explain Manulife’s benefits, and build relationships. Use Salesforce and AI for outreach and product integration. Business Development/Strategic Growth (30%): Assist with applications, service issues, and advisor concerns. Coordinate with BDM partners on strategy and develop business plans. Follow up on meetings and engage in marketing and budget planning. Leadership and Collaboration (15%): Mentor new members and create sales initiatives. Liaise with various teams to enhance relationships and sales. Share best practices across Manulife divisions. Compliance & Best Practices (5%): Ensure adherence to training and compliance standards. Attend meetings and manage expenses responsibly. Required Qualifications: Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Post-secondary education or equivalent work experience in banking/insurance Minimum of 2 years previous experience with growing a client base - Proven track record as a sales professional or high potential to become one. Ability to analyze sales data and reports. Business planning and territory management skills Strong communication and interpersonal skills, with the ability to build and maintain relationships. Preferred Qualifications: Strong knowledge of Microsoft Office, Salesforce, Power BI, and Adobe platforms is an asset. Banking, investment, and Insurance knowledge is an asset. A strong passion for learning and development. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Remote Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
In today's dynamic global environment, effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations, our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations. The Senior Specialist, Controls & Governance - Investment Operations is responsible for overseeing the adherence to risk and control frameworks of middle office investment operations teams, ensuring governance and compliance, as well as supporting strategic initiatives. The successful candidate will have an in-depth background and expertise in the asset management industry, in addition to significant experience with internal controls and /or the management of operational risks. A keen ability to build relationships with the impacted stakeholders. Strong analytical skills and the ability to think outside the box offering multiple options for solutions. Position Responsibilities: Work on Risk & Control Self-Assessment (RCSAs) across multiple middle office operations teams (Trade Operations and Settlements, Portfolio Onboarding, Cash Management, Reconciliations, etc.). Identify Key Controls and support the development of a Control Testing framework for middle office operations. Prepare and maintain Monthly Operational Risk materials, metrics, and dashboards. Manage risk attestations in Manulife’s Governance, Risk & Compliance system (Archer) Coordinate Business Continuity Planning (BCP) reviews and participate in tabletop and simulation exercises. Performing detailed analysis of current processes and controls against required improvements, including using data analytics to identify gaps/issues/trends that should be remediated to strengthen the governance of operations risk. Participate in ad-hoc projects related to operational system implementations, and process automation.
Required Qualifications: Bachelor’s degree in finance, Accounting, Risk Management, or related field. 3+ years of experience in investment operations, internal/external audit or control governance. Excellent analytical, organizational, and communication skills. Ability to manage multiple priorities and deliverables in a fast-paced environment. Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Preferred Qualifications: Professional certification is an asset (e.g., FRM, CPA, CIA, CRMA). Strong knowledge of operational risk frameworks (RCSA, SOX, Operations Resilience, Control Testing). Advanced Excel and data visualization skills; experience with automation tools like Power Apps, Power BI, is an asset. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-WAM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $71,475.00 CAD - $119,125.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
The Mutual Fund Operations team ensures accurate and timely processing of financial and non-financial transactions, supporting advisors and dealerships with exceptional service. As a Bilingual Service Associate, you will focus on transaction processing, related communications, and quality control while assisting with settlement activities and reporting. Over time, you’ll build proficiency in handling complex transactions and contribute to operational improvements. Success is measured by meeting service levels, accuracy, and productivity standards. Position Responsibilities: Process and report on mutual fund financial and non-financial transactions Communicate with advisors and dealerships regarding transactions that are not in good order via fax communication or making a phone call Perform quality control checks for routine transaction types Complete daily bulk settlement and payment activities Identify and escalate exceptions promptly Support resolution of escalated cases in collaboration with business partners Handle increasingly complex client service requests within defined service standards Recommend improvements to operational processes and practices Contribute to a collaborative team environment and maintain strong customer relationships Provide support for control-related activities (e.g., Unclaimed Property, Locked-in reporting, Short-Term Trading etc.) Stay current with policies, procedures, and processing requirements Meet or exceed accuracy and service excellence targets Required Qualifications: Financial services experience Strong customer service mindset Ability to work independently and within a team with minimal supervision Analytical and problem-solving skills with a focus on ownership and resolution Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec Preferred Qualifications: Previous experience in mutual fund processing is an asset Knowledge of mutual fund industry policies and procedures is an asset Strong organizational and prioritization skills in a fast-paced environment High attention to detail and ability to adapt to changing priorities Quick learner with strong collaboration skills Proficient in documentation and proofreading Availability for overtime during peak periods (e.g., RSP season) When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-WAM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Reporting to the VP Regional Sales for Western Canada, the External Wholesaler is accountable for the development and implementation of a strategy that establishes Manulife Investments in our sales channels. Dealing directly with Financial Advisors, they will be responsible for promoting all products within Investments as well as providing a solution based method to selling.
Success will be measured through the establishment of new sales in Manulife Investment products. Building new relationships as well as solidifying existing ones will also be key.
Position Responsibilities: Achieve daring sales targets and annual production goals. Identify and pursue new relationships within the Financial Advisor network. Provide new insights to advisors to help them develop business. Give advisor and investor seminars. Work with the internal wholesaler and territory coordinator to develop new sales. Develop effective and professional working relationships with other Manulife field partners including representatives from Manulife Investments, Professional Services Team and key partners in all Business Divisions. Maintain agreed upon levels of virtual and face to face contact with the Advisors in the region and record daily activities using the current contact management system. Develop and share ongoing standard methodologies, sales, marketing and business development ideas and strategies with peers and Advisors.
Required Qualifications: 5+ years Investment Sales experience with extensive and detailed knowledge of Financial Services industry and capital markets. Participation in the sale of Investment Products through one or more of the following: MFDA, Select Non-Bank IIROC. In-depth knowledge of mutual fund, ETF, and SMA platforms. Successful completion of IFIC mutual funds course or CSC preferred Ambitious and highly organized.
Proven strength in: Decision making Project and business planning Creative thinking Interpersonal/communications: Listening, resolving conflict and presentations skills Computer proficiency All aspects of the sales process
Territory Coverage: Saskatchewan investment advisors When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.
#LI-WAM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Remote Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
As our newest Director of ETFs & Alternatives, you will be a significant contributor in the development and execution of Manulife's ETF and Alt Strategy in Quebec City and its surrounding regions! You will have the opportunity to drive all ETF and Alt-related sales activities in a specific region, collaborating with our national wholesaling teams and identifying rare investment opportunities for our strongest advisors.
Position Responsibilities: Drive sales with our existing advisor partnerships and uncover new opportunities with prospects in your region. Partner with our top-performing wholesaling teams across the country to ensure alignment around Manulife's investment business growth strategy. Craft and implement a regional ETF and Alternatives strategy. Collaborate with key partners within the business to implement your strategy. Provide monthly updates on the progress to management and senior leadership, advocating for your ETF/ Alt strategy when there are market opportunities and act as your region's champion when we make key wins. See opportunities to develop and implement sales strategies that will improve our market penetration and increase our customers' dedication to Manulife products. Participate in scheduled office visits, seminars, conference calls and other meetings, providing your expertise in both the ETF/ Alt product offering and in the investment space more widely. Educate a wide range of retail clients (each with varying degrees of ETF/ Alt knowledge) on our ETF/Alt products and related capital markets information. Deliver timely communications (in whatever form is best based on the situation and the audience) around fund features and performance to current and prospective clients.
Required Qualifications: Your deep understanding of ETFs and Alternatives, capital markets, and portfolio construction/asset allocation. 5 or more years of investment-related sales experience, combined with more recent subject matter expertise in ETFs/Alternatives. Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Preferred Qualifications: Your incredible drive to succeed - meeting and exceeding realistic (yet challenging) sales targets Ability to think strategically, build positive relationships, and complete a plan that you helped to craft. Your excellent presentation, verbal and written communication skills; connecting with people truly energizes you. Your love of travel - this is a role where you make your own schedule and are often working from home, meeting with advisors, or driving. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-WAM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Remote Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
As our newest Director of ETFs & Alternatives, you will be a significant contributor in the development and execution of Manulife's ETF and Alt Strategy in Quebec City and its surrounding regions! You will have the opportunity to drive all ETF and Alt-related sales activities in a specific region, collaborating with our national wholesaling teams and identifying rare investment opportunities for our strongest advisors.
Position Responsibilities: Drive sales with our existing advisor partnerships and uncover new opportunities with prospects in your region. Partner with our top-performing wholesaling teams across the country to ensure alignment around Manulife's investment business growth strategy. Craft and implement a regional ETF and Alternatives strategy. Collaborate with key partners within the business to implement your strategy. Provide monthly updates on the progress to management and senior leadership, advocating for your ETF/ Alt strategy when there are market opportunities and act as your region's champion when we make key wins. See opportunities to develop and implement sales strategies that will improve our market penetration and increase our customers' dedication to Manulife products. Participate in scheduled office visits, seminars, conference calls and other meetings, providing your expertise in both the ETF/ Alt product offering and in the investment space more widely. Educate a wide range of retail clients (each with varying degrees of ETF/ Alt knowledge) on our ETF/Alt products and related capital markets information. Deliver timely communications (in whatever form is best based on the situation and the audience) around fund features and performance to current and prospective clients.
Required Qualifications: Your deep understanding of ETFs and Alternatives, capital markets, and portfolio construction/asset allocation. 5 or more years of investment-related sales experience, combined with more recent subject matter expertise in ETFs/Alternatives. Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Preferred Qualifications: Your incredible drive to succeed - meeting and exceeding realistic (yet challenging) sales targets Ability to think strategically, build positive relationships, and complete a plan that you helped to craft. Your excellent presentation, verbal and written communication skills; connecting with people truly energizes you. Your love of travel - this is a role where you make your own schedule and are often working from home, meeting with advisors, or driving. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-WAM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Remote Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. Our clients trust us with the administration of their group benefits, and you will be part of a team that delivers outstanding results to those clients and our members. If you enjoy working in a fast-paced, changing environment where every day something new and innovative ideas are encouraged, you may be the candidate we are looking for! AdminAdvantage Administration is looking for an Update Benefits Administrator to join our team. The successful candidate will manage client and plan member requests related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes. Position Responsibilities: Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member updates through benefits administration software. Have a clear understanding of impact on eligibility as related to Payroll/Pre-Authorized Debit processing. Process all member-related eligibility requests daily. Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place. Administer all member eligibility processes in accordance with the client specific Admin guide. Be the subject matter expert for the client plans for which you have accountability. Provide accurate and thorough answers to client requests and questions. Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received. Raise any issues and administration incidents to leadership. Update as instructed, all tasks in the Project Management tool daily and accurately. Triage and assign work to team members as needed. Required Qualifications: Minimum of 3 years of experience in customer service within a fast‑paced professional environment. Strong proficiency with MS Office applications and communication tools. Preferred Qualifications: Commitment to continuous learning and professional development. Strong customer‑centric approach in all interactions. Excellent communication skills, with the ability to clearly explain complex ideas. Ability to quickly learn new tools, concepts, and processes. Demonstrates initiative and a high level of engagement. Ability to adapt to change and perform well in evolving environments. Strong ability to manage priorities effectively. Maintains composure and professionalism in challenging or complex situations. Comfortable driving solutions forward, even in situations where not all the answers are known. Proven problem‑solving skills with an innovative, solutions‑oriented mindset. Proactively identifies opportunities for improvement and takes action to enhance team and organizational outcomes. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $41,400.00 CAD - $69,000.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
