The GB Plan Design Quality Senior Analyst ensures adherence of client transaction and services to all defined processes and client service standards and requirements.Position Responsibilities:Conducts full quality review on the logs and tasks completed by the Plan Design installation administrators and communicates findings that management and team can understand.Identify areas of improvement in installation administrators’ performance through trending and analysis.Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations.Inform the team of changes in policies and processes.Initiate process improvements to effectively align team’s capabilities with current and future need.Conduct calibration sessions to ensure uniformity of understanding.Recommend and facilitate training programs necessary to drive performance improvement and to new Quality Analyst.Provide post-training/nesting support to new QA’s such as, but not limited to - auditor’s review, peer audit, question support, root cause and trending analysis.Assist Team Leader on rework investigation and help in formulating ideas/initiatives to reduce rework.Support SOX, SOC audit activities where requiredRequired Qualifications:Knowledge in MS Office Applications (Word, Excel, PowerPoint)Strong technical, analytical, organizational, and problem-solving skillsHigh level of accuracy, attention to detail and ability to exercise flexibility and judgement.Must know how to conduct root cause analysis for error trending report.Include but are not be limited to:Open internally to GB Plan Design Teams onlyCandidate must meet or exceed job expectations in current roleMust be expert on GB Plan Design processesBilingual in French and English preferredKnowledge of GB systems such as:Manuconnect - Traditional and Admin Advantage setupsCPMNavigator IIClients IIESCMedOnePre-screening/QC-10%DocumentsWebpakWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Referenced Salary LocationCAN, Quebec, Montreal, 900 Boulevard de Maisonneuve OuestWorking ArrangementHybridSalary range is expected to be between$52,650.00 CAD - $87,750.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
As a Mortgage Specialist for Consumer Direct sales, you will be responsible for selling Manulife Bank mortgage solutions directly to clients who don’t have a pre-existing advisor relationship. You will provide mortgage solutions and advice tailored to each client’s individual needs. The ideal candidate is dynamic, loves challenging themselves, and has an entrepreneurial sales style and competitive spirit. You provide exceptional and personalized service, which builds client trust and loyalty. Your leader and your team will give you all the support, intensive coaching and training you need.Key Accountabilities Selling of Manulife One, Manulife Bank Select and associated lending solutions such as credit cards and creditor insurance directly to clients with no pre-existing advisor relationship that come in through our various websites, Manulife employees or our Consumer Solutions team. (25%)Ensure seamless receipt and packaging of all required mortgage documents from clients to ensure timely, efficient, accurate flow of business to the appropriate servicing unit for a lending decision. (20%)Successfully manage a sales pipeline and demonstrate a high closing rate (10%)Actively follow-up on a steady flow of leads provided to you from the lead management team (10%)Develop a consumer client base through referrals to facilitate the direct sale of lending solutions to clients with no pre-existing advisor relationship. (15%)Identify and execute client direct sales strategies including educational webinars, trade shows, etc. (10%)Updating our CRM (salesforce.com) with all client interactions and to help manage your sales pipeline (5%)Act as a conduit for feedback from clients by identifying ideas for improving existing products and services and new product opportunities. (5%)Skills Required: Demonstrated ability to persuade and negotiate through consultation and active listening skillsProven sales acumen and prospecting aptitudeExecution of a repeatable and measurable sales processAbility to provide underwriting expertiseAble to cultivate strong relationships with both clients and internal partnersHas strong time management skills and the ability to prioritizeDemonstrates effective communication, organization and collaborationTakes initiative, is a positive influence and thrives in a fast-paced work environment - a fast learner and self-starter with a strong desire to winIs flexible and able to adapt to change, including changing priorities and tight deadlinesHas strong problem-solving and analytical skills; ability to investigate problems without supervisionIs results driven and team orientedComfortable with pay-for-performance compensation structureCoachable: Being receptive to feedback, willing to learn, embracing continuous improvementQualifications:College or University degree in a related fieldMinimum 2 years experience in the banking and mortgage brokerage industryStrong understanding of mortgage underwritingExperience conducting virtual meetings and presentationsExperience with Salesforce.com is preferredFamiliarity with Microsoft Office, including intermediate level of expertise using ExcelAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementRemoteSalary & BenefitsEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
The bilingual Regional Field Underwriter is a key member of Manulife’s renowned Underwriting team, operating at the intersection of field-level collaboration and innovative underwriting practices. This role involves working closely with advisors, clients, and wholesalers, providing expert medical and financial field underwriting services, including case packaging and cover memo preparation. The Regional Field Underwriter plays a crucial role in supporting our Summit Experience and enhancing client satisfaction and business growth through excellence in field underwriting.Key Responsibilities:Conduct risk assessment and classification in alignment with Manulife's philosophy and standards.Proactively and reactively support advisors and clients, particularly with large life insurance cases over $5 million.Enhance sales through strong advisor relationships and excellence in field underwriting practices.Prepare comprehensive cover letters and respond to preliminary opinions and inquiries promptly.Engage directly with clients to provide curated preliminary opinions.Collaborate with the National Field Underwriter and Head Office underwriters to ensure consistency and the highest quality decisions.Maintain positive and effective relationships with internal and external partners, including advisors, wholesalers, and other specialists.Stay updated with industry trends and guidelines by attending underwriting and sales team meetings.Manage client expectations by identifying unwanted risks and suggesting alternative product solutions.Align with consumer laws and regulations regarding risk classification, confidentiality, and disclosure.Identify and propose solutions to enhance processes and customer experience.Create and deliver presentations and conduct regular in-person meetings to strengthen advisor relationships.Represent Manulife externally.Required Qualifications:Minimum of 15 years of experience as an underwriter, specializing in large life insurance cases over $5 million.Proven track record in underwriting with a sales and relationship-focused mindset.Strong understanding of insurance products, financial and medical guidelines, and non-medical risks impacting mortality.Experience with financial reports and training in anti-money laundering practices.Ability to work collaboratively with advisors, wholesalers, and underwriters, and think creatively to provide solutions.Proficiency in Microsoft Word, PowerPoint, Excel, and Teams.Strong time management, organizational skills, and ability to analyze complex information.Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from all jurisdictions/provinces within Canada.Preferred Qualifications:Working towards, or completion of FALU, FLMI, and ACS designations.When you join our team:We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementRemoteSalary & BenefitsEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
As a Bilingual Licensed Insurance Advisor, you are responsible for selling Health & Dental, Travel, and Life Insurance. You will be handling inbound sales calls, making outbound calls, and handling online interactions with clients who have expressed interest in discussing our products in a professional, effective manner.We have customers waiting to speak with you, we generate the leads. This is a unique opportunity for motivated salespeople who already hold a valid LLQP license, or who have the right skills to obtain this requirement before your start date. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.We are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10:00 am-5:00 pm EST on Saturdays Position Responsibilities:Handling inbound calls from new clients interested in Health & Dental, Travel, and Life InsuranceMaking outbound calls to clients who have shown interest in discussing our options.Assisting clients through online chats, and other digital channelsProviding advice, discovering client needs, and offering solutions to meet those needsAccurately recording needs analysis, and other client information through an online systemMeeting sales, quality, and compliance measures on a monthly, quarterly, and annual basisBuilding rapport with clients through professional, personalized service to foster your own sales pipelineSupporting various marketing/sponsor campaignsBeing the voice of the customer by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improve Required Qualifications:Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.High-energy individuals who are excellent communicators both verbally and written, and who have great active listening skillsPeople that love to obsess about customers, and thrive in an environment where they are part of a strong teamPeople who are motivated by sales targets, and who want to take control of their total earnings potentialYou can seamlessly progress between an open office environment, and working from homeYou demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chatYou show strong attention to detail when gathering client information, conducting a thorough needs' analysis, offering personalized solutions, identifying sales opportunities, and closing the salePreferred Qualifications: You have proven problem-solving skills, and the ability to communicate with a wide variety of clients to ensure an effective solution is reachedYou are comfortable navigating multiple programs/screens at the same time while working with clients. This includes an ability to learn internal systems along with a proficiency in MS Outlook, Salesforce, and other web-based systemsTelephone sales or call centre experienceInsurance experience dealing with Accident & Sickness, and Life InsurancePost-secondary degree: however, equivalent business experience is strongly consideredFamiliarity with Salesforce, or other CRM tool When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Working ArrangementHybridSalary & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.
Are you someone who thrives in a busy role that engages both your analytical, problem-solving skills and customer-focused approach? Do you enjoy establishing relationships and offering financial solutions to help clients achieve their broader financial goals?Our Manulife Bank team in Western Ontario has an immediate opportunity for a Mortgage Specialist.As a Mortgage Specialist, you will be responsible for selling Manulife Bank financial solutions directly to clients and in collaboration with financial advisors within a specified territory. This is an exciting and rewarding work-from-home opportunity!Who are we looking for?You are a consultative and engaging ambassador for our Bank products who knows how to get things done while maintaining and encouraging meaningful relationships. You contribute by bringing your banking knowledge, energy and attention to service into the regional marketplace by helping others understand that handling money doesn’t need to be complicated.Position Responsibilities:Sell and promote Manulife One, Manulife Bank Select and associated lending solutions based on robust conversations focused on understanding client needs and goalsDevelop a consumer client base to facilitate the direct sale of lending solutionsEnsure efficient and flawless delivery to the client, and ensure flow of business is directed to the appropriate servicing unitAct as a conduit for feedback from the field by identifying ideas for improving existing products and services and new product opportunities;Partner with Business Development Managers and other banking specialists to build advisor interest in Manulife Bank's debt management and deposit solutionsSpecial Condition: Travel required within the assigned territory.The role is 100% commission-based, offering you the opportunity to maximize your earnings based on your performance and success.Required Qualifications:Proven track record of high performance within a busy sales environmentHigh energy and self-motivation combined with a positive attitudeSolid underwriting experience with residential mortgages (3-5 years)5 or more years of financial services experience is preferred, or in a sales/service capacityPreferred Qualifications:Proven consultative sales capability - including establishing a relationship with the client, conducting needs analysis and presenting solutions with strong closing and servicing skillsAptitude for learning and using technology for business purposesOutstanding oral and written communication skills to translate complex technical issues and business definitions into concepts and procedures readily understood and accessible to a general audienceAnalytical and decision-making skills with an ability to calmly prioritize a variety of deadlinesEffective change management and organizational skills in order to manage fluctuating workloadsExcellent customer and relationship management skillsHighly developed influencing and negotiation skillsWhen you join our team:We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.#LI-REMOTEAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Working ArrangementRemoteSalary & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.
As our newest Director of ETFs & Alternatives, you will be a significant contributor in the development and execution of Manulife's ETF and Alt Strategy in Montreal and its surrounding regions! You will have the opportunity to drive all ETF and Alt-related sales activities in a specific region, collaborating with our national wholesaling teams and identifying rare investment opportunities for our strongest advisors.
Position Responsibilities:Drive sales with our existing advisor partnerships and uncover new opportunities with prospects in your region.Partner with our top-performing wholesaling teams across the country to ensure alignment around Manulife's investment business growth strategy.Craft and implement a regional ETF and Alternatives strategy.Collaborate with key partners within the business to implement your strategy.Provide monthly updates on the progress to management and senior leadership, advocating for your ETF/ Alt strategy when there are market opportunities and act as your region's champion when we make key wins.See opportunities to develop and implement sales strategies that will improve our market penetration and increase our customers' dedication to Manulife products.Participate in scheduled office visits, seminars, conference calls and other meetings, providing your expertise in both the ETF/ Alt product offering and in the investment space more widely.Educate a wide range of retail clients (each with varying degrees of ETF/ Alt knowledge) on our ETF/Alt products and related capital markets information.Deliver timely communications (in whatever form is best based on the situation and the audience) around fund features and performance to current and prospective clients.
Required Qualifications:Your deep understanding of ETFs and Alternatives, capital markets, and portfolio construction/asset allocation.5 or more years of investment-related sales experience, combined with more recent subject matter expertise in ETFs/Alternatives.Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Preferred Qualifications:Your incredible drive to succeed - meeting and exceeding realistic (yet challenging) sales targetsAbility to think strategically, build positive relationships, and complete a plan that you helped to craft.Your excellent presentation, verbal and written communication skills; connecting with people truly energizes you.Your love of travel - this is a role where you make your own schedule and are often working from home, meeting with advisors, or driving.When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.#LI-WAMAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementRemoteSalary & BenefitsEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
The Licensed Assistant plays a key role in supporting our Corporate Advisors by handling administrative tasks, client service, and account management. This individual must hold relevant securities licenses (e.g., CSC, CPH, WME…) and work closely with clients to ensure a smooth and professional experience. The ideal candidate is detail-oriented, highly organized, and comfortable managing a range of tasks in a fast-paced financial services environment.Key Accountabilities:Client SupportAct as the first point of contact for clients, answering questions and addressing service needs.Assist with account maintenance, such as updating client information, processing requests, and executing transactions.Schedule and coordinate client meetings, preparing necessary documentation and reports.Respond promptly to client inquiries via phone, email, or in-person interactions, ensuring excellent customer service.Administrative TasksManage the advisor’s calendar, including scheduling meetings, client appointments, and conference calls.Handle incoming correspondence, prioritize, and distribute to the appropriate team members.Maintain accurate client records in CRM systems, ensuring compliance with regulatory requirements.Prepare client reports, statements, and presentations for meetings.Compliance and DocumentationEnsure that all documentation is properly filled out, signed, and filed in compliance with regulatory standards.Stay updated on regulatory changes and work with the compliance department to ensure adherence.Assist in preparing for audits and regulatory reviews.Account ManagementProcess account openings, transfers, and updates.Handle the submission of trade orders under the direction of the investment advisor.Monitor account activities to ensure timely and accurate execution of orders and instructions.Financial Planning SupportAssist the advisor in developing and preparing financial plans, portfolio reviews, and investment proposals.Gather and organize financial data and research for advisor review.Support in preparing investment reports and analysis for clients.
Team CollaborationCollaborate with other team members to ensure client needs are met in a timely and professional manner.Provide backup assistance to other administrative staff when needed.
Job Requirements:Undergraduate degree strongly preferredPrevious experience in a similar role, preferably within the financial industry.Expert proficiency in Microsoft programs (MS Outlook/Teams/Word/Excel/PowerPoint)Fluent in CRM / SalesForce and PowerBI an assetExceptional organizational and time management skills.Excellent verbal and written communication skillsStrong attention to detail and ability to prioritize tasks effectively.Proven ability to work in a team environment.Discretion and the ability to handle sensitive information with integrityKnowledge of financial terminology and concepts is a plus but not required.Ability to build effective partnerships.Unwavering curiosity and a passion for learningFully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybridSalary & BenefitsEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers. You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee, a positive atmosphere, and a team that truly values your well-being. Responsibilities: Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. Handle a high volume of inquiries, analyze issues, and deliver proactive solutions. Use advanced technology and software to document interactions accurately and resolve concerns efficiently. Demonstrate empathy and emotional intelligence to build trust and positive relationships. Stay informed about products, services, and industry regulations to provide accurate, useful information. Collaborate with colleagues and other departments to resolve complex issues. Required Qualifications: Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec. Experience in a fast-paced customer service environment. Call center experience will be considered a strong asset, especially within financial services. Strong technical skills and ability to navigate multiple systems. Preferred Qualifications: Empower: Inspire confidence and take initiative. Serve: Show genuine care and flexibility in helping customers. Grow: Embrace collaboration, feedback, and continuous learning. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Working ArrangementHybridSalary & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.
Join Manulife’s Canadian Disability and Group Life team as a Bilingual Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions. Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims. Position Responsibilities: Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner. Assessing claims based on contractual, medical, and vocational barriers. Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready. Writing letters to communicate pertinent benefit related information based on analytical reasoning. Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions. Qualifications: Fully bilingual (French/English): The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec. A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience. Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines. Knowledge of disability management and/or group benefits is an asset. A background in a health-related field is advantageous. Comfortable and skilled in handling both incoming and outgoing calls. Excellent organizational and prioritization skills are critical for handling diverse tasks. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Referenced Salary LocationCAN, Quebec - Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between$52,650.00 CAD - $87,750.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
Manulife’s Disability and Life Team is looking for a Rehabilitation Intake Coordinator. As a Rehabilitation Intake Coordinator will have the privilege of supporting the national rehabilitation team by ensuring that appropriate referrals are accepted and assigned to the appropriate resource.
Position Responsibilities:The review, assessment and assignment of appropriate resources of all new referrals to the National Rehabilitation Department. Prescreen all new LTD claims for specific plan sponsors using pre-determined criteria and assign to the appropriate resource. Track, monitor and record associated data.Varied administrative tasks to support the national rehab teamRequired Qualifications:Ability to prioritize work effectively under deadlines. Excellent organizational skills and attention to detail Ability to work effectively in a team environmentAbility to multi-taskFlexible and adaptable to rapidly changing priorities and the ability to handle confidential information Strong service orientation and sound judgmentStrong interpersonal and team approach. Good communication skills, both verbal and writtenStrong experience with various system applications - claims processing, data entry, word, excel.Preferred Qualifications:Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.College or University degree in health sciences is an asset.Work experience in Group Disability a strong asset.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Referenced Salary LocationCAN, Quebec - Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between$41,400.00 CAD - $69,000.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
