Join Our Exceptional Team as a full-time HVAC Lead Dispatcher at Maple Air Heating & Cooling
Why Maple Air Heating & Cooling Stands Out: A Legacy of Excellence : With over two decades of dedication, Maple Air is a leader in the GTA's HVAC industry, setting the standard for excellence in service and customer satisfaction. A Team That Supports You : We attribute our success to the collaborative strength of our team. At Maple Air, you're never alone-together, we deliver top-notch service and exceed customer expectations. Transparency & Trust : Integrity is at the core of everything we do. Our transparent processes ensure that our customers always know exactly what to expect, building trust and satisfaction at every step. Competitive Pay : We offer a competitive salary, which may vary depending on your experience.
What You'll Do: Lead & Coordinate : Collaborate with the Service Manager to plan, organize, and supervise both installation and service teams to ensure customer satisfaction and service commitments are met. Customer-Focused Leadership : Cultivate a service-driven mindset across the team, ensuring customer satisfaction that drives repeat business and long-term relationships. Manage the Maintenance & Protection Plan : Oversee the division, ensuring that the team delivers exceptional service and value to customers. Team Development & Coaching : Lead, mentor, and motivate a team of technical professionals to reach their full potential, maximize performance, and achieve objectives. Vendor Relationships : Identify, select, and negotiate with suppliers and manufacturers to secure partnerships aligned with Maple Air's goals. Ensure that vendors meet our high standards. Inventory Management : Keep the parts supply stocked and organized in the warehouse, and ensure that team members have access to well-maintained tools to perform their tasks efficiently. Operational Excellence : Continuously improve team performance and service delivery by implementing new initiatives and aligning individual goals with company objectives. Other Duties : Take on additional tasks as needed to support operations and maintain smooth workflows.
What You'll Need: Customer Service Experience : At least 2 years in customer service (required). HVAC Knowledge : Experience in the HVAC field is an asset. Technical Proficiency : Familiarity with Google Sheets and CRM systems (mandatory). Leadership Experience : Proven ability to lead, develop, and motivate a team to achieve operational excellence. Strong Communication Skills : Exceptional verbal and written communication skills. Team-Oriented & Results-Driven : A competitive mindset, strong teamwork abilities, and a focus on driving growth through strategic initiatives. Emotional Intelligence : Strong self-awareness and the ability to connect with and support colleagues to foster a positive work environment.
Job Type : Full-time
Pay : $40,000.00-$55,000.00 per year
Benefits: Dental care Extended health care Flexible schedule On-site parking RRSP match Vision care
Schedule: Evening shift Monday to Friday On call Weekends as needed
Why Join Us? At Maple Air, you'll become part of a supportive, high-performance team that thrives on excellence. We believe in empowering our team members, offering opportunities for personal and professional growth while delivering exceptional HVAC service to our customers. If you're ready to lead a team, make an impact, and contribute to our continued success, we want to hear from you!
Join Our Exceptional Team as a full-time HVAC Lead Dispatcher at Maple Air Heating & Cooling
Why Maple Air Heating & Cooling Stands Out: A Legacy of Excellence : With over two decades of dedication, Maple Air is a leader in the GTA’s HVAC industry, setting the standard for excellence in service and customer satisfaction. A Team That Supports You : We attribute our success to the collaborative strength of our team. At Maple Air, you’re never alone—together, we deliver top-notch service and exceed customer expectations. Transparency & Trust : Integrity is at the core of everything we do. Our transparent processes ensure that our customers always know exactly what to expect, building trust and satisfaction at every step. Competitive Pay : We offer a competitive salary, which may vary depending on your experience.
What You’ll Do: Lead & Coordinate : Collaborate with the Service Manager to plan, organize, and supervise both installation and service teams to ensure customer satisfaction and service commitments are met. Customer-Focused Leadership : Cultivate a service-driven mindset across the team, ensuring customer satisfaction that drives repeat business and long-term relationships. Manage the Maintenance & Protection Plan : Oversee the division, ensuring that the team delivers exceptional service and value to customers. Team Development & Coaching : Lead, mentor, and motivate a team of technical professionals to reach their full potential, maximize performance, and achieve objectives. Vendor Relationships : Identify, select, and negotiate with suppliers and manufacturers to secure partnerships aligned with Maple Air’s goals. Ensure that vendors meet our high standards. Inventory Management : Keep the parts supply stocked and organized in the warehouse, and ensure that team members have access to well-maintained tools to perform their tasks efficiently. Operational Excellence : Continuously improve team performance and service delivery by implementing new initiatives and aligning individual goals with company objectives. Other Duties : Take on additional tasks as needed to support operations and maintain smooth workflows.
What You’ll Need: Customer Service Experience : At least 2 years in customer service (required). HVAC Knowledge : Experience in the HVAC field is an asset. Technical Proficiency : Familiarity with Google Sheets and CRM systems (mandatory). Leadership Experience : Proven ability to lead, develop, and motivate a team to achieve operational excellence. Strong Communication Skills : Exceptional verbal and written communication skills. Team-Oriented & Results-Driven : A competitive mindset, strong teamwork abilities, and a focus on driving growth through strategic initiatives. Emotional Intelligence : Strong self-awareness and the ability to connect with and support colleagues to foster a positive work environment.
Job Type : Full-time
Pay : $40,000.00-$55,000.00 per year
Benefits: Dental care Extended health care Flexible schedule On-site parking RRSP match Vision care
Schedule: Evening shift Monday to Friday On call Weekends as needed
Why Join Us? At Maple Air, you’ll become part of a supportive, high-performance team that thrives on excellence. We believe in empowering our team members, offering opportunities for personal and professional growth while delivering exceptional HVAC service to our customers. If you're ready to lead a team, make an impact, and contribute to our continued success, we want to hear from you!
