Additional Information
Job Number
Job Category Engineering & Facilities
Location Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada, G1R 5A8 VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
RÉSUMÉ DU POSTE Assister le chef de service dans la gestion du budget, des dépenses d'investissement, de la maintenance préventive et des économies d'énergie. Il est responsable de l'entretien du bâtiment et des terrains, en accordant une attention particulière à la sûreté, à la sécurité et à la protection des actifs. Assigne, suit et contrôle l'état d'avancement des travaux confiés au personnel et aux sous-traitants. Contribuer à accroître la satisfaction des clients et des employés par une communication et une formation efficaces. PROFIL DU CANDIDAT Formation et expérience - Diplôme d'études secondaires ou GED ; 4 ans d'expérience dans le domaine de l'ingénierie et de la maintenance ou dans un domaine professionnel connexe ; formation technique en CVC-R/électricité/plomberie. OU - Diplôme de 2 ans d'une université accréditée en bâtiment et construction, ingénierie, mécanique ou dans un domaine connexe ; 2 ans d'expérience dans l'ingénierie et la maintenance ou dans un domaine professionnel connexe ; formation technique en CVC-R/électricité/plomberie. ACTIVITÉS PRINCIPALES Soutenir la gestion des opérations immobilières - Superviser la distribution des ordres de travail de réparation. - Veiller à ce que les politiques immobilières soient appliquées de manière équitable et cohérente. -Aider à planifier, programmer et évaluer efficacement les programmes d'entretien préventif. - Établir et maintenir des relations ouvertes et collaboratives avec les employés. - Contrôler le respect des délais et la qualité de l'exécution des ordres de réparation. - Superviser l'ingénierie et les domaines connexes en l'absence du directeur de l'ingénierie. - Participe à la gestion des installations physiques, y compris l'équipement, la réfrigération, le chauffage, la ventilation et la climatisation, la plomberie, le traitement de l'eau, l'électricité et les systèmes de sécurité des personnes. - Veille à ce qu'une communication régulière et continue ait lieu avec les employés afin de les sensibiliser aux objectifs de l'entreprise, de leur communiquer les attentes et de reconnaître leurs performances. - Recommande ou organise des services supplémentaires tels que la peinture, les travaux de réparation, les rénovations et le remplacement du mobilier et de l'équipement. - Sélectionne et commande ou achète de nouveaux équipements, fournitures et mobiliers. - Superviser les activités quotidiennes de l'ingénierie et des services connexes. Maintien des normes immobilières - Inspecter et évaluer l'état physique des installations afin de déterminer le type de travail nécessaire. - Tenir à jour des registres et des dossiers précis, le cas échéant. - Faire fonctionner les générateurs et les pompes à incendie si nécessaire. - Fournir des services d'intervention d'urgence 24 heures sur 24 et 7 jours sur 7. - Répare les équipements (par exemple, réfrigération, blanchisserie) si nécessaire. - Veille à ce que tous les employés disposent des fournitures, de l'équipement et des uniformes appropriés. Assurer un service à la clientèle exceptionnel - Donner aux employés les moyens de fournir un excellent service à la clientèle. - Mettre l'accent sur la satisfaction des clients lors de toutes les réunions de service et se concentrer sur l'amélioration continue. - Donne un exemple positif en matière de relations avec les clients. Mener des activités dans le domaine des ressources humaines - Aide à former les employés aux procédures de sécurité. - Soutenir un programme d'orientation départemental pour que les employés reçoivent la formation appropriée pour les nouveaux embauchés. Mener des activités dans le domaine des ressources humaines - Contribuer à la formation des employés aux procédures de sécurité. - Soutenir un programme d'orientation départemental afin que les employés reçoivent la formation appropriée pour effectuer leur travail avec succès. - Communiquer les attentes en matière de performances conformément aux descriptions de poste pour chaque fonction. - Veille à ce que les procédures disciplinaires et la documentation soient menées à bien conformément aux procédures opérationnelles standard et locales (SOP et LSOP) et soutienne le processus d'examen par les pairs. - Participe, le cas échéant, aux entretiens et à l'embauche des membres de l'équipe possédant les compétences requises. - Participer au processus d'évaluation des performances des employés, en fournissant un retour d'information si nécessaire. - Utilise tous les outils de formation en cours d'emploi disponibles pour les employés. - Sollicite l'avis des employés. - Supervise les niveaux de dotation en personnel afin de s'assurer que le service aux clients, les besoins opérationnels et les objectifs financiers sont atteints. L'échelle salariale pour ce poste se situe entre $50,000 et $69,000 par année. Marriott International souscrit au principe de l'égalité d'accès à l'emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable. Avis aux candidats: Delta Hotels Quebec prend au sérieux sa responsabilité en vertu de la législation provinciale applicable et elle assurera d'accommoder les candidats ayant besoin d'adaptation. Si vous avez besoin d'accommodement dans le cadre du présent affichage de postes ou de votre demande en ligne, veuillez nous joindre au ou par courriel au afin qu'un membre de notre équipe des ressources humaines puisse répondre à votre demande. Prenez note que ce numéro de téléphone et cette adresse de courriel ne sont destinés qu'aux personnes nécessitant des mesures d'accommodement pour postuler sur un emploi. Les établissements Delta Hotels offrent une expérience de voyage pensée jusque dans les moindres détails pour répondre aux besoins des personnes qui voyagent fréquemment. Notre clientèle trouve toujours chez nous les indispensables dont elle a besoin, et nous faisons tout notre possible pour éliminer le superflu. Chez Delta Hotels by Marriott, nous nous comportons toujours de manière chaleureuse et efficace, pour que notre clientèle puisse se concentrer sur ce qui importe le plus. Fortement implanté au Canada, au Royaume-Uni et aux États-Unis, Delta Hotels by Marriott se développe rapidement sur les marchés du monde entier. Si vous aimez offrir un service utile et vous concentrer sur les détails importants, nous vous invitons à consulter les emplois disponibles chez Delta Hotels by Marriott. En rejoignant Delta Hotels, you intégrerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale d'exception et de devenir la meilleure version de vous-même.
Job Number Job Category Engineering & FacilitiesLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. Helps to increase guest and employee satisfaction through effective communications and training. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Managing Engineering Operations and Budgets • Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. • Ensures regulatory compliance to facility regulations and safety standards. • Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations. • Develops specifications and requirements for service contracts and administers such contracts to support building needs. • Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. • Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. • Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan. • Develops project plans in accordance with renovation or new construction needs. • Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines. • Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. • Ensures fire crew has complete understanding of all procedures, equipment and alarms. • Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. • Conducts guest room and common area inspection to ensure guest satisfaction. • Inspects and evaluates the physical condition of facilities in order to determine the type of work required. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and orders or purchasing new equipment, supplies, and furnishings. • Manages parts and equipment inventory. Maintaining Property Standards • Ensures building and equipment licenses and certifications are current. • Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction. • Strives to improve service performance. Conducting Human Resources Activities • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps train employees in safety procedures. • Assists in training other department employees in fire protection, safety and evacuation procedures. • Provides feedback to employees based on observation of service behaviors. • Assists in performing operational activities as necessary. The salary range for this position is $82,000 to $102,000 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number Job Category Information TechnologyLocation Canada Development, 2425 Matheson Boulevard, Mississauga, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARYThe IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills which enhance second-level support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property/properties. The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders. CANDIDATE PROFILEEducation and Experience High school diploma or G. E. D. equivalent; 2-4 years' experience in Information Technology or related professional area. OR 2-year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years' experience in related professional area. 4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major Preferred Qualifications Prior Hospitality desired. System-related professional certifications desired. CORE WORK ACTIVITIES Managing Technology Needs within Budget Targets Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments. Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs. Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs) ). Implement solutions as directed to resolve discrepancies. Order required equipment as directed relating to personal computers, telecommunications, local servers and networks; processe vendor invoices. Conduct periodic inventories of applications and hardware; prepare reports for property management as requested. Analyze and validate that technology assets are secured, document and escalate all identified security risks in accordance with applicable MIP. Comply with technology-related vendor contracts. Building and Sustaining Relationships Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats. Provide customer service to property leadership and associates at dedicated property/properties Respond to inquiries from customers/vendors/peer group. Provide detailed status reports as requested, Coordinate 3rd party vendor management and escalation support. Ensuring Client Technology Needs are Met Assist in disaster recovery and business continuity as it relates to technology. Provides technical guidance for the property/properties. Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process). Provide escalation and guidance to property pertaining to guest & associate internet access requirement. Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources. Images desktops, install new software applications, apply patches, map drives to appropriate serves and/or networks. Move/add/change PCs/peripherals; migrating data when necessary. Perform routine desktop backup as scheduled or directed. Provide end-user support. Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly Audits measures are in place. Support unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources. Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance. Provide project support for corporate, regional and property initiatives. Project Management Execute IT Hotel projects and manage vendor installations. Conduct quarterly and annual IT audit , and provide plan and recommendations to remediate any deficiencies identified during the process. Guide property on compliance and Marriott IT and Security Standards. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. Equipment Selection - Determining the kind of tools and equipment needed to do a job. Troubleshooting - Determining causes of mechanical or technological operating errors and deciding what to do about it. Mechanical - Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Installation - Installing computers, software, equipment, machines, wiring, or programs to meet specifications. Repairing - Repairing machines or systems using the needed tools. Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension. click apply for full job details
Job Number Job Category Engineering & FacilitiesLocation Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Managing Property Operations and Engineering Budgets • Supervises Engineering in the absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Maintains and operates equipment at optimum effectiveness, efficiency and safety. • Establishes and manages an effective rooms maintenance program. • Ensures compliance with all Engineering departmental policies, standards and procedures. • Manages department's controllable expenses to achieve or exceed budgeted goals. • Select and order or purchase new equipment, supplies, and furnishings. • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Supervises the day to day operations of Engineering. Maintaining Property Standards • Maintains accurate logs and records as required. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. Providing Exceptional Customer Service • Handles guest problems and complaints effectively. • Empowers employees to provide excellent customer service. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Managing Profitability • Helps establish priorities for total property maintenance needs. • Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance. Managing and Conducting Human Resources Activities • Celebrates successes and publicly recognizes the contributions of team members. • Establishes and maintains open, collaborative relationships with employees. • Ensures employees are treated fairly and equitably. • Strives to improve service performance. • Provides feedback to employees based on observation of service behaviors. • Supervises employee's ability to execute departmental and property emergency procedures. • Reviews employee satisfaction results to identify and address employee problems or concerns. • Solicits employee feedback. • Helps ensure regulatory compliance to facility regulations and safety standards. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Ensures property policies are administered fairly and consistently. The salary range for this position is $77,000 to $90,000 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Thunder Bay takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number Job Category Information TechnologyLocation Canada Development, 2425 Matheson Boulevard, Mississauga, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARYThe IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills which enhance second-level support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property/properties. The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders. CANDIDATE PROFILEEducation and Experience High school diploma or G.E.D. equivalent; 2-4 years' experience in Information Technology or related professional area. OR 2-year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years' experience in related professional area. 4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major Preferred Qualifications Prior Hospitality desired. System-related professional certifications desired. CORE WORK ACTIVITIES Managing Technology Needs within Budget Targets Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments. Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs. Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs) ). Implement solutions as directed to resolve discrepancies. Order required equipment as directed relating to personal computers, telecommunications, local servers and networks; processe vendor invoices. Conduct periodic inventories of applications and hardware; prepare reports for property management as requested. Analyze and validate that technology assets are secured, document and escalate all identified security risks in accordance with applicable MIP. Comply with technology-related vendor contracts. Building and Sustaining Relationships Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats. Provide customer service to property leadership and associates at dedicated property/properties Respond to inquiries from customers/vendors/peer group. Provide detailed status reports as requested, Coordinate 3rd party vendor management and escalation support. Ensuring Client Technology Needs are Met Assist in disaster recovery and business continuity as it relates to technology. Provides technical guidance for the property/properties. Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process). Provide escalation and guidance to property pertaining to guest & associate internet access requirement. Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources. Images desktops, install new software applications, apply patches, map drives to appropriate serves and/or networks. Move/add/change PCs/peripherals; migrating data when necessary. Perform routine desktop backup as scheduled or directed. Provide end-user support. Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly Audits measures are in place. Support unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources. Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance. Provide project support for corporate, regional and property initiatives. Project Management Execute IT Hotel projects and manage vendor installations. Conduct quarterly and annual IT audit , and provide plan and recommendations to remediate any deficiencies identified during the process. Guide property on compliance and Marriott IT and Security Standards. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. Equipment Selection - Determining the kind of tools and equipment needed to do a job. Troubleshooting - Determining causes of mechanical or technological operating errors and deciding what to do about it. Mechanical - Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Installation - Installing computers, software, equipment, machines, wiring, or programs to meet specifications. Repairing - Repairing machines or systems using the needed tools. Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension . click apply for full job details
Job Number Job Category Engineering & FacilitiesLocation Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Managing Property Operations and Engineering Budgets • Supervises Engineering in the absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Maintains and operates equipment at optimum effectiveness, efficiency and safety. • Establishes and manages an effective rooms maintenance program. • Ensures compliance with all Engineering departmental policies, standards and procedures. • Manages department's controllable expenses to achieve or exceed budgeted goals. • Select and order or purchase new equipment, supplies, and furnishings. • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Supervises the day to day operations of Engineering. Maintaining Property Standards • Maintains accurate logs and records as required. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. Providing Exceptional Customer Service • Handles guest problems and complaints effectively. • Empowers employees to provide excellent customer service. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Managing Profitability • Helps establish priorities for total property maintenance needs. • Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance. Managing and Conducting Human Resources Activities • Celebrates successes and publicly recognizes the contributions of team members. • Establishes and maintains open, collaborative relationships with employees. • Ensures employees are treated fairly and equitably. • Strives to improve service performance. • Provides feedback to employees based on observation of service behaviors. • Supervises employee's ability to execute departmental and property emergency procedures. • Reviews employee satisfaction results to identify and address employee problems or concerns. • Solicits employee feedback. • Helps ensure regulatory compliance to facility regulations and safety standards. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Ensures property policies are administered fairly and consistently. The salary range for this position is $77,000 to $90,000 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Thunder Bay takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number Job Category Engineering & FacilitiesLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. Helps to increase guest and employee satisfaction through effective communications and training. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Managing Engineering Operations and Budgets • Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. • Ensures regulatory compliance to facility regulations and safety standards. • Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations. • Develops specifications and requirements for service contracts and administers such contracts to support building needs. • Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. • Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. • Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan. • Develops project plans in accordance with renovation or new construction needs. • Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines. • Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. • Ensures fire crew has complete understanding of all procedures, equipment and alarms. • Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. • Conducts guest room and common area inspection to ensure guest satisfaction. • Inspects and evaluates the physical condition of facilities in order to determine the type of work required. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and orders or purchasing new equipment, supplies, and furnishings. • Manages parts and equipment inventory. Maintaining Property Standards • Ensures building and equipment licenses and certifications are current. • Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction. • Strives to improve service performance. Conducting Human Resources Activities • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps train employees in safety procedures. • Assists in training other department employees in fire protection, safety and evacuation procedures. • Provides feedback to employees based on observation of service behaviors. • Assists in performing operational activities as necessary. The salary range for this position is $82,000 to $102,000 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
