Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Product Management - Go-to-Market Strategy Overview:
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
The Customer Experience and Disputes product team is looking for a Vice President, Product Management - Go-to-Market Strategy. The ideal candidate is highly motivated, intellectually curious, analytical, possesses an entrepreneurial mindset, knows how to navigate a matrixed high-growth organization, and has a proven record of scaling products. This person will work across all products in our space including Ethoca Clarity and Alerts, PCS, MCOM and more to help define and lead our post-purchase experience strategy.
The Vice President, Product Management will be responsible for:
• Defining and leading the global Go-to-Market strategy for our products within Customer Experience and Disputes by aligning product positioning, pricing, packaging with regional and global growth objectives within our area and across Mastercard.
• Working closely with key customer segments to ensure we establish improved processes to gather the voice of the customer and keeping our pulse on customer needs that continue to drive product-market fit and customer retention specifically in disputes and chargebacks.
• Leading the broad commercialization, including establishing new market opportunities and key performance indicators for the Post- Purchase Experience while setting objectives in partnerships with regions and driving launch readiness, sales enablement, performance tracking.
• Acting as an expert, advocate, and champion to internal and external stakeholders across regions to educate on the latest customer, product and market trends, how those inform the product marketing roadmap and be recognized as the source of truth for Customer Experience and Disputes.
• Advising and partnering with Sales & Account teams globally to deliver compelling value propositions, enablement content and training that drive pipeline growth and conversion.
• Identifying, evaluating and prioritizing business cases for new business and product opportunities, and build business models to support.
• Managing, inspiring, coaching, and empowering a cross-functional product team and ensure compliance with Mastercard's product management discipline and foster a culture of agility, accountability, and customer-centricity.
• Collaborating closely with Product to align product delivery to messaging and act as a feedback loop back to product to deliver sales and consumer insights.
About the Role:
• Drive tangible data-driven business outcomes at the program level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance.
• Develop and deliver a consistent product vision, strategy, alignment, and roadmap for all products within the Program, working on multiple Products in a complex matrixed environment.
• Establish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, GTM, Delivery, and Product perspectives.
• Manage and optimize budgets, forecasting, and cost allocation to enable the delivery of key business objectives.
• Advocate for Program and Products by creating compelling communications for Senior and Executive Management.
• Build, motivate and lead direct and cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model
• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience.
• Engage in scheduled Voice of the Customer engagement to identify Product friction points, creating and owning the action plan to address them in partnership with Product Operations.
• Continually raise the bar across the Product organization by a combination of hiring top new talent and actively growing existing talent (e.g. through participating in mentoring outside the Program).
• Navigate across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.
All About You:
• Proven success in developing and launching new SaaS or enterprise software products with engineering teams following the scaled agile framework with a strong track record in GTM leadership and product strategy.
• Strong strategic acumen with the ability to translate market insights into actionable GTM plans and influence at the executive level while partnering with Marketing and Communications to ensure market success.
• Deep understanding of customer experience, disputes, or post-purchase journeys in a digital-first environment.
• Data-driven go-to-market mindset with a passion for experimentation, differentiating from competitors, performance optimization and continuous improvement by translating and applying customer feedback to lead product offering adjustment strategies.
• Proven success getting things done globally, across functions and time zones in a high-growth matrixed environment.
• Prior experience with skills promotion and coaching global teams to facilitate end-to-end product ownership.
• Demonstrated experience as a leader of leaders with strong interpersonal skills and the ability to develop product talent (both managers and individual contributors).
• Skilled at building compelling strategic visions and executing against those with practical plans.
• You are a strong, confident, and exacting writer and speaker. You communicate your vision and roadmap effectively to a wide variety of stakeholders.
• Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams.
• Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization.
• A continuous learner, agile mindset, continuously learning and adapting to new fraud and cybersecurity trends. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Role: The Security Solutions team is responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of Mastercard's various customer segments. The Security Solutions team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system. As Senior Specialist for the Identity Verification Platform you will contribute to the ongoing evolution of the product roadmap, work with engineering and program management to prioritize development work based on recognized business needs, understand and identify impacts of product changes on the customer experience, make data driven decisions and identify product optimization opportunities within the Identity Solutions organization. If you are intellectually curious, analytical, passionate about the customer experience journey, highly motivated, and want to make products with real-world impact - we want to hear from you! In this role you will: • Contribute, plan, define and deliver on the Identity Verification Platform and API roadmap and its features/functions. • Develop an expert knowledge of how the platform functions, what the inputs, outputs are, as well as what are various platform features and components that make up the platform. • Support day to day product activities including sprint refinement and planning, requirements definition and documentation, and product development risk identification and mitigation and release approval/testing. • Analyze market trends, dynamics, and competition to inform product planning and support go-to-market strategies. • Leverage the Mastercard Studio framework to manage the delivery of ongoing innovation and enhancements to focus products. • Partner with internal and external business lines and support teams to understand their needs to assess and translate them into product driven platform and/or API driven features. • Collaborate with Engineering to ensure our products function as described and are enhanced with scale in mind. • Collaborate closely with technical counterparts to ensure product and project success. • Identify any barriers or obstacles to deliver capabilities within identified and agreed upon time and budget.All About You: • Ability to communicate effectively with other Product Managers, development and business teams • Strong written and verbal communication; can effectively articulate product decisions to technical and non-technical stakeholders. • Strong technical analysis and documentation skills (Functional, Technical, Interface Specifications, User Stories) • Experience working with APIs, databases, and data-centric applications Demonstrated track record achieving business objectives and building relationships within a large global matrixed organization • Ability to analyze complex issues and provide direction towards resolution • Experience developing financial, risk, ERP, CRM or compliance related products is an asset • Past experience in a product management or product ownership role• A flexible, self-starter mindset with a bias for action and results Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Pay RangesVancouver, Canada: $89,000 - $142,000 CAD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Owner Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Do you have a passion for developing products using leading-edge technology that solve for key industry pain points?Role:•Are you motivated to drive transformational change in markets across the globe?•Are you ready to deliver trusted and high impact ways for to merchants and banks to improve their post transaction experience? As a Product Owner, the role will be part of a team responsible for owning and delivering the tactical execution of the development the Ethoca Alerts product. You will be working closely with development teams to create the needed features that will further evolve the product. Vital to this will be taking a leadership role within the team and coordinating the requirements from Product Managers, customers and partners, and internal stakeholders. •Gather and validate requirements, consulting with product management, development, customers, and other stakeholders in the market•Own the product backlog, ensuring it is prioritized, cleaned, and refined•Manage all scrum ceremonies for the development team you are embedded in•Decide what to build and what not to build, translating the strategic plan into tactical execution•Work with others in product management to plan releases that are aligned with overall corporate goals•Be an active Scrum team member for key day-to-day activities, such as UAT, clarifying requirements, sharing the business value around features, and participating in all Scrum events•Work with development, Quality Assurance, security, Operations, and data teams to drive delivery of releases•Provide post-release education via demos, release notes, and other documentation•Engage customers and end users to elicit feedback around the product offering All About You:•Expertise as a Product Owner in an Agile development team•Experience providing mockups, flow charts and process diagrams, to capture requirements, present solutions, and facilitate discussions•Domain experience in payments and disputes space is strongly preferred•Proven experience with product development and management•Comfortable getting into depth of data available through transaction flows that could be leveraged to enhance value propositions •Demonstrated track record of achieving business targets and building business relationships•Experience translating and applying business requirements (internal, external) to technical product requirements and product strategies•Superior communications, presentation and interpersonal skills with successful track record engaging at senior levels in organization and with customers•Understands and can explain the business context and the associated customer use cases•Can lead improvement team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary NAM Product Management Analyst, Business Intelligence NAM Product Management Analyst, Business Intelligence
Overview:
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers.
Within the Services organization, this role supports the Business & Markets Insights (BMI) organization in North America. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation. This team is accountable for ensuring North America portfolio growth through thoughtful product road mapping, influencing product development, and partnering with our sales and Client Services teams to bring value added solutions to market.
Role:
This specific role will work on product management for our Business Intelligence products. Mastercard Business Intelligence provides customers with trusted data and expert insights to decode future trends, optimize portfolio strategies and make informed strategic decision for sustainable business growth. Specific product lines within BI include portfolio intelligence, market intelligence, consumer research, economic intelligence and payments learning.
Responsibilities for the role include:
• Develop go to market strategy for Business Intelligence products in the North American region
• Drive regional revenue targets and manage P&L of products, including coordinating a budget in the most effective way to deliver the expected value
• Represent/promote products across the region, building relationship with key sales and delivery stakeholders
• Support sales team as product specialists, providing sales enablement materials/trainings and support in client meetings when needed
• Work with marketing and engagement teams to communicate the value of products to clients and internal stakeholders and build engagement with the solutions
• Support global product development teams with concept and market tests, regional competitive analysis and research, customer interview/feedback
• Coordinate operational activities including billing, legal / compliance, salesforce revenue management, product performance reporting
• Support the launch of new products in the region as they are developed, end to end, from Studio process regional approvals to communication and marketing activities
All About You:
• Strong ability to understand and communicate product concept/value proposition
• Knowledge of product marketing
• Strong collaboration and ability to partner effectively with virtual, fast-paced teams
• Demonstrated ability to build relationships and drive the conversation with senior executives
• Ability to think innovatively about solutions and develop a strategic vision for the products
• Willingness to take initiative and drive toward results
• Knowledge of the payments industry or related field a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution
The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.
A critical area within Identity Solutions is the Payment Verification team which develops global ecommerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences. The team is seeking a Senior Specialist, Product Management for the Data and Insights team will be responsible for:
Role
• Define the product vision, goals, and roadmap for data driven products
• Collaborate closely with business stakeholders to understand data needs, pain points, and goals.
• Drive projects by collaborating with customers and internal stakeholders to prioritize goals and timelines
• Gather requirements, translating business needs into data product specifications.
• Execute product roadmap collaborating within Agile principles managing the backlog and planning the iterations.
• Extract, organize and analyze data to identify areas of improvement and build a narrative.
• Partner with customer facing teams and confidently use the data to tell the story.
• Ensure that data products adhere to data governance standards, including data rights, data quality, security, and privacy
• Develop training materials, documentation, and user guides to drive product adoption.
• Effective communicator with the ability to understand and explain complex concepts to both technical and non-technical audiences, and influence decisions
• Be comfortable with data extraction, transformation, and loading to support business intelligence and analytics. Ability to maintain and manage data dashboards
About You:
• Demonstrable experience in product discovery, execution and commercialization, preferably with data driven products
• Experience and/or knowledge of SQL, Python, and/or Business Intelligence tools (Tableau, Domo, Power BI, etc.)
• Robust understanding of payment industry, digital payments and fraud in ecommerce highly preferred
• Enthusiasm for problem-solving both internally and externally, with a proactive approach to tackling challenges with evidence from the data
• Strong analytical skills and intuition. Ability to analyze complex data and identify patterns.
• Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.
• Comfort with and an ability to adapt in a rapidly changing environment
• Openness to learn and apply new technologies, staying current with industry trends and advancements
• Robust understanding of payment industry, digital payments and fraud in ecommerce highly preferred
• Bachelor's or Masters's Degree in Product Management, Statistics, Data Science, or equivalent work experience Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Pay Ranges Vancouver, Canada: $89,000 - $142,000 CAD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Role:
The Security Solutions team is responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of Mastercard's various customer segments. The Security Solutions team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.
As Senior Specialist for the Identity Verification Platform you will contribute to the ongoing evolution of the product roadmap, work with engineering and program management to prioritize development work based on recognized business needs, understand and identify impacts of product changes on the customer experience, make data driven decisions and identify product optimization opportunities within the Identity Solutions organization.
If you are intellectually curious, analytical, passionate about the customer experience journey, highly motivated, and want to make products with real-world impact - we want to hear from you!
In this role you will:
• Contribute, plan, define and deliver on the Identity Verification Platform and API roadmap and its features/functions.
• Develop an expert knowledge of how the platform functions, what the inputs, outputs are, as well as what are various platform features and components that make up the platform.
• Support day to day product activities including sprint refinement and planning, requirements definition and documentation, and product development risk identification and mitigation and release approval/testing.
• Analyze market trends, dynamics, and competition to inform product planning and support go-to-market strategies.
• Leverage the Mastercard Studio framework to manage the delivery of ongoing innovation and enhancements to focus products.
• Partner with internal and external business lines and support teams to understand their needs to assess and translate them into product driven platform and/or API driven features.
• Collaborate with Engineering to ensure our products function as described and are enhanced with scale in mind.
• Collaborate closely with technical counterparts to ensure product and project success.
• Identify any barriers or obstacles to deliver capabilities within identified and agreed upon time and budget.
All About You:
• Ability to communicate effectively with other Product Managers, development and business teams
• Strong written and verbal communication; can effectively articulate product decisions to technical and non-technical stakeholders.
• Strong technical analysis and documentation skills (Functional, Technical, Interface Specifications, User Stories)
• Experience working with APIs, databases, and data-centric applications
Demonstrated track record achieving business objectives and building relationships within a large global matrixed organization
• Ability to analyze complex issues and provide direction towards resolution
• Experience developing financial, risk, ERP, CRM or compliance related products is an asset
• Past experience in a product management or product ownership role
• A flexible, self-starter mindset with a bias for action and results Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Pay Ranges Vancouver, Canada: $89,000 - $142,000 CAD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management, Identity Solutions Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Overview:
The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.
A critical area within Identity Solutions is the Payment Verification team which develops global ecommerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences.
The team is seeking a Manager of Product Management for transaction identity risk who will:
• Scale best-in class identity risk insights for transactions
• Create and steer the risk insights product roadmap in partnership with data science, engineering, product marketing, go-to-market, transaction fraud, regional partners to analyze customer feedback, define product requirements and prioritize projects
• Drive projects by collaborating with customers and internal stakeholders to prioritize goals and timelines
• Own the deliverables to increase value and adoption of identity risk insights, from project scoping to execution and final delivery, ensuring proper documentation, quality and adherence to Mastercard processes.
• Drive development and enhancement of new and existing identity risk insights that power risk assessment services globally
• Investigate and analyze insights performance to identify areas of improvement.
• Define and monitor success metrics and KPIs of transaction identity risk insights to ensure high quality products
• Raise internal and external adoption through product subject manager expertise
All About You
• 5+ years of Product Management experience with 2+ years of building risk products
• Good understanding of payments fraud scenarios like account takeover, synthetic identities, and social engineering
• Strong analytical skills and intuition; ability to write SQL queries and Python scripts is a plus
• Enthusiasm for problem-solving
• Strong collaboration skills and ability to build relationships
• Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders
• Comfortable with ambiguity and resilient when tackling challenges Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Cardholder Services Product Management Specialist, Product Management
Overview
Mastercard Loyalty Solutions provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Specialist will work across all functions of the Cardholder Services business. This important will be accountable for impactful communications, competitive intelligence, reporting and KPIs and supporting strategic initiatives.
The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance and Technology to gather, aggregate and disseminate relevant information. The ideal candidate is organized, flexible, energetic, eager to learn and highly motivated - and, fantastic communication skills are essential for success!
Roles and Responsibilities
• Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock value
• Develop working relationship with internal stakeholders, and act as trusted and reliable partner who can act independently
• Own KPIs across team, monitoring performance and reporting
• Monitor competitive intelligence and progress against objecitves to ensure competitive differentiation
• Lead team meetings, managing agendas and creating presentations
• Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Qualifications
All About You
The essential knowledge, skills, and experience for this position:
• Strong PowerPoint skills, ability to develop compelling presentations is a must
• Proactive, independent thinker, not afraid to ask questions, challenge status quo and seek solutions that balance multiple points of view.
• Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
• Expertise with reporting tools (Salesforce, Tableau, etc)
• Highly effective communicator with excellent presentation skills
• Proven track record working managing reports, KPIs, roadmaps, key deliverables
• Passion for being a part of a team and collaborating
Preferred qualifications
• Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
• Experience managing tasks or workstreams in a collaborative team environment with third parties
• Relevant industry expertise
• Develop compelling content, presentations about our benefits, product strategy and roadmap
• Ensure that reporting systems are accurate and up to date (Salesforce, Tableau, etc)
• Develop comprehensive monthly analysis of KPIs deriving insights and making recommendations, based on data from multiple sources
• Ensure cadence of performance reviews with external providers is executed as planned, create template, and ensure they are filled and accurately reported Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management-Technical Overview
Mastercard's AI & Data Operations team is looking for a Product Manager to drive and materialize Mastercard's enterprise AI applications. The ideal candidate has experience in AI or software Product Management in a matrixed organization and is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this role, you will:
Set direction for how Mastercard will deliver AI tooling & capabilities to our employee base, for both internal uses and commercial products
Lead discovery and day-to-day conceptualization of the 1 -2 year strategic roadmap, focused on solving business and customer needs
Partner closely with Engineering and other technical partners to develop and execute a roadmap
Use process engineering to dissect internal processes, identify how to improve them through use of AI, and identify the minimum viable solution to drive impact
Identify potential short- and medium-term risks to AI modernization and lead efforts to address them
Represent AI Operations strategic position when working across functional areas, building relationships across teams to drive organizational goals, and influence direction across the enterprise
Establish quantifiable KPIs for each solution and develop processes to measure them recurringly
Drive adoption of existing AI platforms and gather feedback to inform broader strategy
Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to leadership
All About You
The ideal candidate for this position should have:
Excellent project management skills and experience leading product development cross-functional projects and teams
Experience with associated technologies to partner effectively with other PM-Ts, TPMs, SDEs
Proficiency in developing a project plan or product roadmap, and experience in developing and prioritizing a product backlog
Skills in process improvement, focused on accelerating delivery, driving innovation, lowering costs, and improving quality
Background in technology, AI, or related areas
An ability to recognize discordant views and take part in constructive dialog to resolve them
Clear and concise verbal and written communication Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Analyst & Customer Operations, Disputes Senior Specialist, Product Analyst & Customer Operations, Disputes
Who is Mastercard?
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Role Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.
The Disputes Lifecycle Global Product team within Security Solutions Organization is looking for a Senior Analyst of Product & Customer Operations to drive our Disputes product strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role is a combination business analysis, data analytics, and strategy, and will play a critical role in supporting customer retention and growth strategy by looking across customer's data, market trends, core payment trends, and behavior changes to then make data-led recommendations for product enhancements.
Key Responsibilities
• Build relationships across Product, Regions, Customer, and other Mastercard cross functional teams supporting Customers, such as Account Management, Customer Services, etc.
• Define product usage metrics for the customer and derive insights by incorporating customer/consumer/market trends.
• Define data-driven recommendations to drive customer satisfaction and revenue growth.
• Engage with customer, account management, and internal/external stakeholder to implement recommendations.
• Define customer usage metrics and work with Product teams to drive enhancements.
• Assess market/customer opportunities incorporating accurate representations of future revenues.
• Measure and monitor product performance and raise risks.
• Support executive updates, customer updates, and keep stakeholders abreast of progress as well as raise risks.
All About You
• Experience in market analysis, business analysis, data insights/analytics and strategy experience.
• Proven experience working with customer facing roles, building and managing strong relationships.
• Product Management/Technology/Data experience with an ability to interpret market changes on usage
• Preferred experience in Payments, Disputes, Fraud, and Chargeback products.
• Experience in creating data insights into stories
• Expert in creating executive presentations, excel pivots, etc. Experience with dashboard tools such as tableau, domo, etc a plus.
• Able to build relationships and delivering results with global, multi-cultural and remote project teams
• Strong communication skills, able to articulate and where necessary simplify details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.
• Strong ability to self-start and lead.
Additional Information
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
