Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.Job SummaryPosition is responsible for providing professional nursing care to individuals including the intravenous or injection administration of biologics or other specialty pharmaceutical products and promotes patient health by completing health reviews prior to treatment, reviews patient files and collaborates with physicians and multidisciplinary team members as required, with the end goal of providing medical therapies or self- administration teaching to patients in an ambulatory setting.The nurse uses critical thinking, therapeutic communication and clinical decision making skills to assess, plan, implement, educate and evaluate the patients’ health situation throughout their treatment therapy.**Starting Wage at $47.35/Hour Plus Incentives!**Specific ResponsibilitiesAssessing the health status of patients using a pre-screening process that covers contraindications, objective and subjective data, to determine eligibility in receiving medical therapies.Insertion of peripheral intravenous or establishing access via central lines using sterile technique and best practices from the standards and practices of the college.Studying patient files and prior post-administration records to understand patient’s history.Handling and reconstituting biologic or oncology medication as per manufacturer and Heath Canada guidelines.Following provincial College of Nurses standards and guidelines on medication administration.Identifying patient care requirements; educating and providing counseling.Promoting patient independence; answering questions and teaching patients to understand their condition and medication.Documenting patient care services and managing records in accordance with INVIVA policies.Following INVIVA and nursing philosophies and standards of care.Following patient specific medical directives for administration and treatment of adverse events.Reporting adverse events in accordance with manufacturer specific requirements, Health Canada and INVIVA policy.Providing medical therapy monitoring and post administration observation and assessment.Maintaining knowledge of medical therapies as per Health Canada’s Product Monograph.Maintaining knowledge of INVIVA policies and procedures.Participating with drug and clinic audits upon request.Following drug accountability requirements as per INVIVA policy and standard operating procedure.Actively participates in training and mentoring of new clinic staff.Completing training as required by INVIVA on: products and services, policies, technology, quality assurance and communications.Maintaining quality, safety and infection control standards to ensure safe nursing practiceGeneral ResponsibilitiesMaintaining continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.Establishing a compassionate environment and supporting patients.Maintaining and protecting patient confidentiality.Maintaining safe and clean working environment by complying with procedures, rules, and regulations.Ensuring proper operation of equipment by completing preventive maintenance requirements.Maintaining clinic medical and stationary supply levels.Maintaining up-to-date professional and technical knowledge by completing/attending educational workshops.Maintaining a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem- solving methods.Contributing to team effort and corporate goals.Minimum Qualifications2+ years of relevant experience, degree or equivalentRN with the College of Nurses of British Columbia, Canada. Must be a member in good standingKey CompetenciesInfusion certification or equivalent experience a mustMaintains CPR certificationACLS certification is an assetMaintains yearly practice membership with provincial College of Nurses Association must be in good standingAbility to work at various clinics depending on regionIf applicable - maintains yearly professional liability insurance (Ontario applicants)Critical care specific designation is an assetProfessional designationRegistered NurseExcellent assessment and clinical decision-making skillsClinical, nursing and listening skillsAbility to work autonomously and proficiently, especially in emergency situationsExcellent communication skills with patients, colleagues and customersAbility to work in a dynamic and rapidly changing environmentTeam playerAbility to work in a computerized environment (i.e. computer, MS Office, email, and electronic patient records)Adaptable to different kind of corporative environmentWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$34.41 - $57.44McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.Job SummaryPosition is responsible for providing professional nursing care to individuals including the intravenous or injection administration of biologics or other specialty pharmaceutical products and promotes patient health by completing health reviews prior to treatment, reviews patient files and collaborates with physicians and multidisciplinary team members as required, with the end goal of providing medical therapies or self- administration teaching to patients in an ambulatory setting.The nurse uses critical thinking, therapeutic communication and clinical decision making skills to assess, plan, implement, educate and evaluate the patients’ health situation throughout their treatment therapy.**Starting Wage at $47.35/Hour Plus Incentives!**Specific ResponsibilitiesAssessing the health status of patients using a pre-screening process that covers contraindications, objective and subjective data, to determine eligibility in receiving medical therapies.Insertion of peripheral intravenous or establishing access via central lines using sterile technique and best practices from the standards and practices of the college.Studying patient files and prior post-administration records to understand patient’s history.Handling and reconstituting biologic or oncology medication as per manufacturer and Heath Canada guidelines.Following provincial College of Nurses standards and guidelines on medication administration.Identifying patient care requirements; educating and providing counseling.Promoting patient independence; answering questions and teaching patients to understand their condition and medication.Documenting patient care services and managing records in accordance with INVIVA policies.Following INVIVA and nursing philosophies and standards of care.Following patient specific medical directives for administration and treatment of adverse events.Reporting adverse events in accordance with manufacturer specific requirements, Health Canada and INVIVA policy.Providing medical therapy monitoring and post administration observation and assessment.Maintaining knowledge of medical therapies as per Health Canada’s Product Monograph.Maintaining knowledge of INVIVA policies and procedures.Participating with drug and clinic audits upon request.Following drug accountability requirements as per INVIVA policy and standard operating procedure.Actively participates in training and mentoring of new clinic staff.Completing training as required by INVIVA on: products and services, policies, technology, quality assurance and communications.Maintaining quality, safety and infection control standards to ensure safe nursing practiceGeneral ResponsibilitiesMaintaining continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.Establishing a compassionate environment and supporting patients.Maintaining and protecting patient confidentiality.Maintaining safe and clean working environment by complying with procedures, rules, and regulations.Ensuring proper operation of equipment by completing preventive maintenance requirements.Maintaining clinic medical and stationary supply levels.Maintaining up-to-date professional and technical knowledge by completing/attending educational workshops.Maintaining a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem- solving methods.Contributing to team effort and corporate goals.Minimum Qualifications2+ years of relevant experience, degree or equivalentRN with the College of Nurses of British Columbia, Canada. Must be a member in good standingKey CompetenciesInfusion certification or equivalent experience a mustMaintains CPR certificationACLS certification is an assetMaintains yearly practice membership with provincial College of Nurses Association must be in good standingAbility to work at various clinics depending on regionIf applicable - maintains yearly professional liability insurance (Ontario applicants)Critical care specific designation is an assetProfessional designationRegistered NurseExcellent assessment and clinical decision-making skillsClinical, nursing and listening skillsAbility to work autonomously and proficiently, especially in emergency situationsExcellent communication skills with patients, colleagues and customersAbility to work in a dynamic and rapidly changing environmentTeam playerAbility to work in a computerized environment (i.e. computer, MS Office, email, and electronic patient records)Adaptable to different kind of corporative environmentWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$34.41 - $57.44McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.Job DescriptionJob SummaryPosition is responsible for providing professional nursing care to individuals including the intravenous or injection administration of biologics or other specialty pharmaceutical products and promotes patient health by completing health reviews prior to treatment, reviews patient files and collaborates with physicians and multidisciplinary team members as required, with the end goal of providing medical therapies or self- administration teaching to patients in an ambulatory setting.The nurse uses critical thinking, therapeutic communication and clinical decision making skills to assess, plan, implement, educate and evaluate the patients’ health situation throughout their treatment therapy.**Starting Wage at $47.35/Hour Plus Incentives!**Specific ResponsibilitiesAssessing the health status of patients using a pre-screening process that covers contraindications, objective and subjective data, to determine eligibility in receiving medical therapies.Insertion of peripheral intravenous or establishing access via central lines using sterile technique and best practices from the standards and practices of the college.Studying patient files and prior post-administration records to understand patient’s history.Handling and reconstituting biologic or oncology medication as per manufacturer and Heath Canada guidelines.Following provincial College of Nurses standards and guidelines on medication administration.Identifying patient care requirements; educating and providing counseling.Promoting patient independence; answering questions and teaching patients to understand their condition and medication.Documenting patient care services and managing records in accordance with INVIVA policies.Following INVIVA and nursing philosophies and standards of care.Following patient specific medical directives for administration and treatment of adverse events.Reporting adverse events in accordance with manufacturer specific requirements, Health Canada and INVIVA policy.Providing medical therapy monitoring and post administration observation and assessment.Maintaining knowledge of medical therapies as per Health Canada’s Product Monograph.Maintaining knowledge of INVIVA policies and procedures.Participating with drug and clinic audits upon request.Following drug accountability requirements as per INVIVA policy and standard operating procedure.Actively participates in training and mentoring of new clinic staff.Completing training as required by INVIVA on: products and services, policies, technology, quality assurance and communications.Maintaining quality, safety and infection control standards to ensure safe nursing practiceGeneral ResponsibilitiesMaintaining continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.Establishing a compassionate environment and supporting patients.Maintaining and protecting patient confidentiality.Maintaining safe and clean working environment by complying with procedures, rules, and regulations.Ensuring proper operation of equipment by completing preventive maintenance requirements.Maintaining clinic medical and stationary supply levels.Maintaining up-to-date professional and technical knowledge by completing/attending educational workshops.Maintaining a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem- solving methods.Contributing to team effort and corporate goals.Minimum Qualifications2+ years of relevant experience, degree or equivalentRN with the College of Nurses of British Columbia, Canada. Must be a member in good standingKey CompetenciesInfusion certification or equivalent experience a mustMaintains CPR certificationACLS certification is an assetMaintains yearly practice membership with provincial College of Nurses Association must be in good standingAbility to work at various clinics depending on regionIf applicable - maintains yearly professional liability insurance (Ontario applicants)Critical care specific designation is an assetProfessional designationRegistered NurseExcellent assessment and clinical decision-making skillsClinical, nursing and listening skillsAbility to work autonomously and proficiently, especially in emergency situationsExcellent communication skills with patients, colleagues and customersAbility to work in a dynamic and rapidly changing environmentTeam playerAbility to work in a computerized environment (i.e. computer, MS Office, email, and electronic patient records)Adaptable to different kind of corporative environmentWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$34.41 - $57.44McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionSalaire: 26.60$ de l'heure.
Type de poste: Régulier, temps plein, syndiqué.
Horaire: Du lundi au vendredi - Temps supplémentaire si besoin: prime à temps et demi après 8 heures de travail et prime à temps double après 10 heures de travail.Description complète du poste: Responsabilités générales Les tâches et responsabilités incluent, sans s’y limiter :Effectuer les livraisons aux clients.Effectuer tout autre travail relatif à ce poste.Temps supplémentaire obligatoire si besoin.Qualifications de base exigéesPermis de conduire classe 3 Mention FM (freins et manuel) requis.Savoir manipuler une plateforme élévatrice (tailgate) sur camion.Savoir manipuler une transpalette électrique et manuelle (electrical and manual gigger).Savoir lire, écrire et compter.Bonne santé et excellente condition physique.Entre autres exigences physiques: soulever, transporter, se pencher, s’étirer pendant de longues périodes.Fiabilité, ponctualité et disposition à travailler à des quarts différents.Sens de l’organisation.Service à la clientèle est le secret pour offrir un bon service!Pouvoir communiquer en français.Qualification souhaitable Connaissance de l'anglais.PandoLogic. Keywords: Chauffeur, Location: Vaudreuil-Sur-Le-Lac, QC - J7V 8P3
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job Summary The Nurse Case Manager is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) and provide support to their patients. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures. This role is a full time, permanent position with rotating evening shift (12pm-8pm) availability required.
Specific ResponsibilitiesThe Nurse Case Manager is the point of contact for the program, doctors, pharmacies and other HCP’sDuring the first 3-4 months of hire, NCM will be meeting key clinics for a face to face meet and greet to develop ongoing relationship with the clinicsMay be required to provide training and educational materials to patients pertaining to their medication and conduct adherence follow upsReview, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of servicesFollow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patientsComplete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimensLiaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as requiredProcess data entry activities of pertinent information received at different points of contact during the delivery of program servicesProvide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materialsProvide HCP and Patients with a technical product overview when requiredLiaise with physicians’ offices, services providers and other parties to provide comprehensive and coordinated service to patients and physiciansReceive, record and report Adverse Events, as per program working instructionsMaintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program levelPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningOther duties as assigned. General ResponsibilitiesAdhere to professional standards as prescribed by the professional associations and McKesson as applicableParticipate and assist in departmental continuous improvement activities related to process, quality, trainingParticipate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidentsAssist with reviews of aggregate data to identify program trends and communicate these trends appropriately Maintain program data accuracy through review of program documentation for completeness and consistencySupport patients and HCPs with training, education and Injection servicesPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningAct as lead point of contact between the program and stakeholders and works with clinics and client sales reps.Job RequirementsKnowledge/EducationRegistered Nurse with current registrationUnderstanding and compliance with corporate, divisional, departmental and program specific standard operating procedures.ExperienceMore than one year and up to three years experience in a previous job or jobsDemonstrated ability to communicate efficiently and in an empathetic manner over the phone and in personExperience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.Key CompetenciesComputer/Application SkillsRequired to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.Problem SolvingNavigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisorDermatology experience is a plus
External Customer Service Excellent customer service skills in dealing with patients, physicians, and other clients Resolve customer complaints. Planning/Coordinating WorkRequired to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one’s own work plansInnovation/ProactivityExpected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternativesWorking ConditionsAble to work independently and make appropriate decisionsMay be required to rotate shiftsLanguage SkillsAbility to communicate written and verbally in both English and FrenchTravelUp to 10% of travel may be requiredValid driver’s license requiredAbility to apply for corporate credit card for travel expenses. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$56,300 - $93,900McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job Summary The Nurse Case Manager is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) and provide support to their patients. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures. This role is a full time, permanent position with rotating evening shift (12pm-8pm) availability required.
Specific ResponsibilitiesThe Nurse Case Manager is the point of contact for the program, doctors, pharmacies and other HCP’sDuring the first 3-4 months of hire, NCM will be meeting key clinics for a face to face meet and greet to develop ongoing relationship with the clinicsMay be required to provide training and educational materials to patients pertaining to their medication and conduct adherence follow upsReview, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of servicesFollow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patientsComplete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimensLiaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as requiredProcess data entry activities of pertinent information received at different points of contact during the delivery of program servicesProvide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materialsProvide HCP and Patients with a technical product overview when requiredLiaise with physicians’ offices, services providers and other parties to provide comprehensive and coordinated service to patients and physiciansReceive, record and report Adverse Events, as per program working instructionsMaintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program levelPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningOther duties as assigned. General ResponsibilitiesAdhere to professional standards as prescribed by the professional associations and McKesson as applicableParticipate and assist in departmental continuous improvement activities related to process, quality, trainingParticipate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidentsAssist with reviews of aggregate data to identify program trends and communicate these trends appropriately Maintain program data accuracy through review of program documentation for completeness and consistencySupport patients and HCPs with training, education and Injection servicesPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningAct as lead point of contact between the program and stakeholders and works with clinics and client sales reps.Job RequirementsKnowledge/EducationRegistered Nurse with current registrationUnderstanding and compliance with corporate, divisional, departmental and program specific standard operating procedures.ExperienceMore than one year and up to three years experience in a previous job or jobsDemonstrated ability to communicate efficiently and in an empathetic manner over the phone and in personExperience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.Key CompetenciesComputer/Application SkillsRequired to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.Problem SolvingNavigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisorDermatology experience is a plus
External Customer Service Excellent customer service skills in dealing with patients, physicians, and other clients Resolve customer complaints. Planning/Coordinating WorkRequired to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one’s own work plansInnovation/ProactivityExpected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternativesWorking ConditionsAble to work independently and make appropriate decisionsMay be required to rotate shiftsLanguage SkillsAbility to communicate written and verbally in both English and FrenchTravelUp to 10% of travel may be requiredValid driver’s license requiredAbility to apply for corporate credit card for travel expenses. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$56,300 - $93,900McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job Summary The Nurse Case Manager is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) and provide support to their patients. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures. This role is a full time, permanent position with rotating evening shift (12pm-8pm) availability required.
Specific ResponsibilitiesThe Nurse Case Manager is the point of contact for the program, doctors, pharmacies and other HCP’sDuring the first 3-4 months of hire, NCM will be meeting key clinics for a face to face meet and greet to develop ongoing relationship with the clinicsMay be required to provide training and educational materials to patients pertaining to their medication and conduct adherence follow upsReview, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of servicesFollow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patientsComplete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimensLiaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as requiredProcess data entry activities of pertinent information received at different points of contact during the delivery of program servicesProvide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materialsProvide HCP and Patients with a technical product overview when requiredLiaise with physicians’ offices, services providers and other parties to provide comprehensive and coordinated service to patients and physiciansReceive, record and report Adverse Events, as per program working instructionsMaintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program levelPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningOther duties as assigned. General ResponsibilitiesAdhere to professional standards as prescribed by the professional associations and McKesson as applicableParticipate and assist in departmental continuous improvement activities related to process, quality, trainingParticipate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidentsAssist with reviews of aggregate data to identify program trends and communicate these trends appropriately Maintain program data accuracy through review of program documentation for completeness and consistencySupport patients and HCPs with training, education and Injection servicesPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningAct as lead point of contact between the program and stakeholders and works with clinics and client sales reps.Job RequirementsKnowledge/EducationRegistered Nurse with current registrationUnderstanding and compliance with corporate, divisional, departmental and program specific standard operating procedures.ExperienceMore than one year and up to three years experience in a previous job or jobsDemonstrated ability to communicate efficiently and in an empathetic manner over the phone and in personExperience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.Key CompetenciesComputer/Application SkillsRequired to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.Problem SolvingNavigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisorDermatology experience is a plus
External Customer Service Excellent customer service skills in dealing with patients, physicians, and other clients Resolve customer complaints. Planning/Coordinating WorkRequired to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one’s own work plansInnovation/ProactivityExpected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternativesWorking ConditionsAble to work independently and make appropriate decisionsMay be required to rotate shiftsLanguage SkillsAbility to communicate written and verbally in both English and FrenchTravelUp to 10% of travel may be requiredValid driver’s license requiredAbility to apply for corporate credit card for travel expenses. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$56,300 - $93,900McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job Summary The Nurse Case Manager is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) and provide support to their patients. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures. This role is a full time, permanent position with rotating evening shift (12pm-8pm) availability required.
Specific ResponsibilitiesThe Nurse Case Manager is the point of contact for the program, doctors, pharmacies and other HCP’sDuring the first 3-4 months of hire, NCM will be meeting key clinics for a face to face meet and greet to develop ongoing relationship with the clinicsMay be required to provide training and educational materials to patients pertaining to their medication and conduct adherence follow upsReview, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of servicesFollow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patientsComplete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimensLiaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as requiredProcess data entry activities of pertinent information received at different points of contact during the delivery of program servicesProvide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materialsProvide HCP and Patients with a technical product overview when requiredLiaise with physicians’ offices, services providers and other parties to provide comprehensive and coordinated service to patients and physiciansReceive, record and report Adverse Events, as per program working instructionsMaintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program levelPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningOther duties as assigned. General ResponsibilitiesAdhere to professional standards as prescribed by the professional associations and McKesson as applicableParticipate and assist in departmental continuous improvement activities related to process, quality, trainingParticipate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidentsAssist with reviews of aggregate data to identify program trends and communicate these trends appropriately Maintain program data accuracy through review of program documentation for completeness and consistencySupport patients and HCPs with training, education and Injection servicesPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningAct as lead point of contact between the program and stakeholders and works with clinics and client sales reps.Job RequirementsKnowledge/EducationRegistered Nurse with current registrationUnderstanding and compliance with corporate, divisional, departmental and program specific standard operating procedures.ExperienceMore than one year and up to three years experience in a previous job or jobsDemonstrated ability to communicate efficiently and in an empathetic manner over the phone and in personExperience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.Key CompetenciesComputer/Application SkillsRequired to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.Problem SolvingNavigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisorDermatology experience is a plus
External Customer Service Excellent customer service skills in dealing with patients, physicians, and other clients Resolve customer complaints. Planning/Coordinating WorkRequired to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one’s own work plansInnovation/ProactivityExpected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternativesWorking ConditionsAble to work independently and make appropriate decisionsMay be required to rotate shiftsLanguage SkillsAbility to communicate written and verbally in both English and FrenchTravelUp to 10% of travel may be requiredValid driver’s license requiredAbility to apply for corporate credit card for travel expenses. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$56,300 - $93,900McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job Summary The Nurse Case Manager is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) and provide support to their patients. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures. This role is a full time, permanent position with rotating evening shift (12pm-8pm) availability required.
Specific ResponsibilitiesThe Nurse Case Manager is the point of contact for the program, doctors, pharmacies and other HCP’sDuring the first 3-4 months of hire, NCM will be meeting key clinics for a face to face meet and greet to develop ongoing relationship with the clinicsMay be required to provide training and educational materials to patients pertaining to their medication and conduct adherence follow upsReview, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of servicesFollow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patientsComplete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimensLiaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as requiredProcess data entry activities of pertinent information received at different points of contact during the delivery of program servicesProvide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materialsProvide HCP and Patients with a technical product overview when requiredLiaise with physicians’ offices, services providers and other parties to provide comprehensive and coordinated service to patients and physiciansReceive, record and report Adverse Events, as per program working instructionsMaintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program levelPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningOther duties as assigned. General ResponsibilitiesAdhere to professional standards as prescribed by the professional associations and McKesson as applicableParticipate and assist in departmental continuous improvement activities related to process, quality, trainingParticipate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidentsAssist with reviews of aggregate data to identify program trends and communicate these trends appropriately Maintain program data accuracy through review of program documentation for completeness and consistencySupport patients and HCPs with training, education and Injection servicesPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanningAct as lead point of contact between the program and stakeholders and works with clinics and client sales reps.Job RequirementsKnowledge/EducationRegistered Nurse with current registrationUnderstanding and compliance with corporate, divisional, departmental and program specific standard operating procedures.ExperienceMore than one year and up to three years experience in a previous job or jobsDemonstrated ability to communicate efficiently and in an empathetic manner over the phone and in personExperience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.Key CompetenciesComputer/Application SkillsRequired to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.Problem SolvingNavigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisorDermatology experience is a plus
External Customer Service Excellent customer service skills in dealing with patients, physicians, and other clients Resolve customer complaints. Planning/Coordinating WorkRequired to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one’s own work plansInnovation/ProactivityExpected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternativesWorking ConditionsAble to work independently and make appropriate decisionsMay be required to rotate shiftsLanguage SkillsAbility to communicate written and verbally in both English and FrenchTravelUp to 10% of travel may be requiredValid driver’s license requiredAbility to apply for corporate credit card for travel expenses. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$56,300 - $93,900McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.Job SummaryReporting to the Senior Manager, Nursing, this position is responsible for the management and direct oversight of nursing operations and staffing of specific clinics in the Infusion network of the applicable region.
The Nurse Manager will recruit, hire, and assign the appropriately trained Nurses to operate in regions as designated. Responsible for the evaluation of all employees within the applicable region and are required to travel to all clinics in the applicable region. The Nurse Manager will infuse/inject in the clinic if needed when scheduling issues arise.
The position is responsible for performance management of the assigned nursing teams to ensure that teams provide consistent safe and patient oriented behaviour with strict adherence to protocols and procedures. This position is directly responsible for ensuring fiscally responsible high level of care consistent with Accreditation Canada standards is delivered consistently in specific regions and that patient safety is maintained, risks are mitigated, and incidents are investigated thoroughly.Specific ResponsibilitiesAccountable for the day-to-day operations of the clinical aspects of the nurses and acts as a resource to the staff in the applicable geographical regionProvides clinical leadership to ensure clinical competency of nursing staff, engages staff in the use of evidence-based best practices, and promotes a culture of continuous practice improvementCollaborate with Talent Acquisition Department to recruit certified and train nursing staff for each clinicLead the on-boarding process for all new hires and manage Orientation and Infusion training for Nurses in the regionEvaluate the job performance of nursing staff by reviewing an employee's performance of completed work assignments and techniquesProvide ongoing feedback to employees through performance check-insIdentifies performance gaps and initiates appropriate corrective action including training/re-training, counselling and disciplinary actionResponsible to provide expertise, training and mentoring staff in the applicable region to ensure safe, high quality and consistent delivery of careContributes to critical incident and complaint investigations related to nursing practices and conducts clinical audits of documentation, plans of care and the effectiveness of nursing care and services to ensure compliance with documentation standards, internal policies and procedures, and legislationMaintains awareness of current trends and legislation affecting the nursing care practices and promotes a culture of continuous practice improvementCollaborates with the Nurse Educator to create clinical forms for drug launches, nurse onboarding or general educationMonitoring feedback from stakeholders, patients and nurses. Implement solutions and process improvement initiativesEnsures clinics operate in a fiscally responsible manner ensuring core operational KPI’s are tracked and trended to continually improve clinic financial performanceEvaluates and monitors for conduct that is safe, legal, and ethical. This requires ensuring the unit equipment and procedures used for the patients are proper and safeWorking and collaborating with physicians to properly plan activities for patientsCollaborates with cross-functional teams to ensure excellent customer service
General ResponsibilitiesCoordinate and execute presentations, demonstrations and/or site visits to ensure professional service delivery and ensure professional competent workforceDevelop service goals, coordinate new programs and identify plans for patients and programsManage time and resource effectively to meet objectivesMaintain industry and product knowledge and inform Company of changing market conditions and competitive issues that could potentially affect the company or the workforceIdentify and coordinate activities with operations and managementCollaborate and contribute in practice committeesMinimum QualificationsRN with the College of Nurses of Ontario, Canada. Must be a member in good standing6+ years of professional RN experience Minimum 2 years of supervisory experience in a clinical medical or hospital environment with proven leadership abilities.A valid driver’s license and access to a vehicle.Key CompetenciesStrong communication skills, able to manage relationships with a proven track record of exceptional customer serviceEffective leadership skills, with a strong focus on clinical expertise and clinic operationsAble to identify key issues; creatively and strategically overcome internal challenges or obstaclesHigh level of integrity, confidentially, and accountabilityAbility to lead and manage change as well as coach and mentor a team of professionalsA well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skillsWorking knowledge of Provincial Regulatory requirementsStrong computer skills including Microsoft OfficeWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$78,600 - $131,000McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
