OverviewPosition Type: PermanentClosing date:Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. Paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations. There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.Reporting to the Manager of Risk and Patient Safety, the incumbent shall be responsible for supporting Emergency Medical Care's Patient Safety and Patient Experience initiatives delivered through the division with a focus on the EHS system.Patient Safety and Risk Lead is a leadership position with an overall goal of fostering a culture of patient and family centered care, while ensuring an organizational focus on patient safety. As a specialist in patient safety, the incumbent shall be responsible for identifying, monitoring, investigating and mitigating patient safety risks, while ensuring sustained risk management and safe practices for EHS patients and families. The accomplishment of this will be through leading both prospective and retrospective analyses using existing methodology for incident analysis, quality reviews and failure mode and effects analyses (FMEA). Related investigations would be conducted through the Issues Management (IM) program which would include database management, conducting investigations, completing case files and tracking mitigation loop closure through system-level recommendations.As an employee of Emergency Medical Care (EMC) we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.Patient Safety Issues ManagementMonitor and report on all occurrences and inquiries which impact patient safety. Work closely with the Risk Management Team and responsible managers to ensure Issues Management (IM) files are opened and assigned as appropriate.Take the lead investigator role for IM cases as assigned for patient safety issues. Gather data and information as required, such as electronic patient care records, statements, pictures, dispatch audio, etc.Lead detailed interviews with front line staff when required related to reviewed cases.Lead independent reviews, inter-divisional quality reviews, and/or structured incident analyses (RCA) for patient safety investigations depending on severity of the incident, ensuring system learning from each occurrence.Author, monitor, distribute and ensure the completion of recommendations made post analysis of patient safety related investigations.Author reports submitted to senior leadership based on the patient safety investigations completed.Follow-up and effectively communicate a summary of findings to patients and/or family members who are involved in a service inquiry, or related to care which was reviewed through the Issues Management Program.Prospective Risk AnalysisAct as the organization's specialist for prospective risk analysis to ensure sustained risk management and safe practices that align with EMC's strategic plan.Lead the organization through Failure Modes and Effects Analysis (FMEA) for projects and/or initiatives identified through the Business Transformation Office, or other internal partners.Author reports submitted to senior leadership based on an FMEA exercise, summarizing risks and recommendations.Follow-up on, and coordinate recommendations made through an FMEA analysis. Work directly with divisional leaders to ensure the completion of recommendations identified through this process.Patient Experience and Relations Subject Matter ExpertAct as an organizational specialist for patient experience and engagement.Support the organization in improving the patient experience, e.g. through the Patient and Family Partnership Council.Liaise with patient and family partners, acting as the key point person on behalf of EMC.Make contact, and act as the EMC representative for patients and/or family members who are involved in a service inquiry, or related to care received within the EHS system.Collaborate with EMC leaders in the development of appropriate organizational patient safety policy, guidelines and other documentation.Participate in key committees, providing support from a patient safety and experience perspective, including but not limited to: ePCR Advisory, Continuous Quality Improvement, Privacy Management Committee, Equipment Standards and Joint Occupational Health and Safety (JOHS).Act as a patient safety and experience liaison internally and externally on program and policy implementation.Actively participate in or facilitate committee work related to patient safety and experience.Collaborate with EHS, LifeFlight and Telehealth managers, supervisors and operations and support personnel to ensure the integration of patient safety and experience organizationally.Patient Safety EducationEnsure the knowledge translation of system findings for patient safety related concerns managed through the portfolio.Lead and deliver education through blended learning methods with front line staff both virtually, and in-person on patient safety and the patient experience.Collaborate with Interprofessional Practice and Learning to present patient safety related information on Morbidity and Mortality (M&M) sessions, with a focus on educating front-line staff on system-level patient safety concerns.Lead the organization through Patient Safety Week, preparing both internal and external content to educate annual-based patient safety information.Though not required, the incumbent is strongly encouraged to identify opportunities for process and system improvement in partnership with interdepartmental business leaders and the Manager, Risk and Patient Safety.QualificationsEducationUndergraduate degree in a health related discipline. An equivalent combination of education and experience acceptable to the employer will also be considered.Licensed to work or ability to gain licensure in Nova Scotia as a paramedic or other regulated health professional an asset.ExperienceProgressive leadership experience in healthcare is required.Prior experience and/or certification in patient safety or patient experience is preferred (e.g., Patient Safety Officer, Failure Modes, and Effects (FMEA) experience).Experience and/or education in quality improvement science is an asset.Experience in customer service and client relations is considered an asset.Experience in committee leadership is strongly preferredClinical experience considered an additional asset.CertificationsLean, Six Sigma, Institute for Healthcare Improvement (IHI) or equivalent certifications preferredKnowledge and SkillsAbility to exercise independent judgment and problem solve with discretion.Excellent written, oral, and presentation skills.Experience in conflict management, meeting facilitation, analysis, problem solving, organizational acuity, tact, diplomacy, interpersonal and time management is required.Computer literacy is required, including, and understanding of Microsoft office applications.Experience with electronic patient care records and medical communications data required.Knowledge of relevant legislation and a sound knowledge of EHS operations policies required.Knowledge of relevant privacy legislation and experience handling confidential informationAbility to perform risk identification and analysis.Experience with database management and utilization strongly preferred.Knowledge of EMS management, information technology, and human resources practices an asset.LanguageEnglish proficiency requiredOther languages an asset; French preferredThe employee may be exposed to traumatic information, including interactions with distressed patients or members of the public. This role requires a high level of mental resilience and the ability to manage emotional stress effectively.The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects. The employee is required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting. The employee will be reading data or inputting data, report writing, operating a word processor, computer, calculator, and talking on the telephone. The employee will use and have exposure to general office equipment such as fax, photocopier, printer, and personal computer. The exposure to low to moderate noise levels.Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify. #J-18808-Ljbffr
Position Type:
Casual - Occasionnel
Medavie Health Services West (MHSW) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of an integrated, service-led primary health care organization. People are the biggest drivers of our success, and we are excited to continue building a healthier Saskatchewan and Alberta together.
Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a Health solutions partner committed to improving the well being of Canadians.
With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.
We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.
Medavie Health Services West (MHS West) Shamrock proudly provides emergency and medical services in Wadena, Wynyard, Foam Lake and Rose Valley, Saskatchewan. Shamrock is responsible for delivering innovative EMS solutions focused on bringing high-quality care to patients when and where they need it. Since 1978, the team has grown to serve the individual communities by offering basic and advanced life support service delivery.
Shamrock, nestled into the heart of the Saskatchewan prairie landscape halfway between Saskatoon and Yorkton. With busy lake communities nearby at Quill Lake, Fishing Lake and Barrier Lakes, lake life joins a mixed agricultural community providing a relaxed rural experience with many amenities. As a whole, Shamrock's call volume is 2500 annually, and the service has a peak catchment of 30,000.
As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.
The position entails, but is not limited to the following:
Independent advance clinical care.
Safe transportation of individuals, including emergency and non-emergency responses, as well as inter-facility transfers.
Maintain and operate ambulances and related equipment in accordance with patient needs and public safety.
Clinical expectations and responsibilities for Emergency Medical Responders are based on the current National Occupational Competency Profile (NOCP), the Saskatchewan College of Paramedics registration requirements and Medavie Health Services West policies, procedures and protocols.
As the ideal candidate for this role, you will have:
Must be a registered EMR with the Saskatchewan College of Paramedics.
Must submit with resume a copy (front and back) of a valid Saskatchewan Class 4 Driver's License (or equivalent).
Must submit with resume current CPR certification.
Must submit with resume a current (within last 60 days) valid and clean criminal record check along with a vulnerable sector check.
Must submit with resume a current (within last 30 days) driver's abstract.
Must demonstrate the ability to work efficiently as a member of the team and possess strong interpersonal skills.
Must be able to work all shifts as assigned, maintaining a good attendance record.
Must have a high regard for confidentiality.
Must have excellent work habits and exhibit professionalism.
We would like to thank all candidates for expressing interest. Please note only those selected for the process will be contacted.
Medavie Health Services West is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
#J-18808-Ljbffr
Position Type:Casual - Occasionnel *Closing date: *Medavie Health Services West (MHSW) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of an integrated, service-led primary health care organization. People are the biggest drivers of our success, and we are excited to continue building a healthier Saskatchewan and Alberta together. *Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.Reporting to the Senior Operations Manager, the Emergency Communication Nurse is responsible for promoting the Mission, Vision, and Values of Medavie Health Services West (MHSW), through provision of safe and timely medical triage of lower acuity patients in need of care. The Medical Communications Coordination Center (MCCC) Emergency Communication Nurse will function as a member of a collaborative, inter-professional team to appropriately triage, manage, and support caller access to health care services to meet their non-emergent, non-life-threatening health situations.
The successful candidate will perform secondary telephone based medical triage of lower acuity 911 EMS calls, performing patient assessment, formulating referral plans, and assisting patients in arranging appropriate care using information and with the support of accredited evidence-based computer decision support software, clinical guidelines, protocols, and other resources. The incumbent will use critical thinking, therapeutic communication, and clinical decision-making skills to assess, plan, implement, educate and evaluate the patients' health situation and/or informational needs.We are currently looking to fill 4 casual Emergency Communication Nurse vacancies. The position entails, but is not limited to the following:Roles & Responsibilities:Provide telephone based clinical care advice, alternate care pathways, and service referrals to patients using nursing skills, clinical judgment, computer-based decision support software, appropriate evidence-based clinical guidelines, and other relevant databases/resources.Using clinical experience and nursing judgment to evaluate and provide health care to the caller.Communicates courteously and professionally with callers and patients.Using in-depth clinical knowledge, apply process to identify patient care needs, risks and safety issues, educational opportunities, and appropriate health care referrals.Promote the use of alternative care pathways to operational staff as required.Document clinical and other relevant notes within the computer software program in a timely manner throughout and immediately during and after a call.Problem solve and consult with team members (MCCC and MIH) and virtual physician as required.Communicate and liaise with external departments and agencies regarding patient referral, accessing appropriate care and treatment through a network of treatment resources.Comply with all program's specific metrics, participates in the evaluation and or measurement of these metrics and plays an active role in improving personal, team and program performance.Assist patients in arranging appropriate medical care appointments.Required to be familiar with and have regular communication with the community resources available to be able to refer patients to.Coordinates patient transport by means of non-EMS modalities if required.Participates in all necessary training and quality assurance reviews.Ensure quality of health care by monitoring safe practice and being a client advocate for system inefficiencies.Responsible for conducting self in a safe and responsible manner as outlined in the Occupational Health and Safety Act.Display a calm, articulate, polite and concise manner when call taking. Analyze situations quickly and accurately, while taking effective action.Comply with all policies, procedures and protocols pertaining to the duties of the Communication Centre.Document all errors, unusual requests and situations when protocols are not followed.Develop new protocols as needed and willing to participate/lead program development with community partners. Attend/participate in required Con Ed.Perform other related duties as may be assigned.Qualifications & Requirements:Graduate from an approved school of nursing with a baccalaureate degree in nursing.Must submit with resume a copy of a criminal record check, along with a vulnerable sector check (60 days old or less.)Must submit with resume Current Basic Cardiac Life Support Certification Required. Those with Advanced Cardiac Life Support preferred.Must submit with resume Current ACLS and PALS desirable – required to obtain within 1 year of start date.Must submit with resume Proof of registration with the college of nurses.Specialty training programs, such as Critical Care Nursing Advanced certificate considered an asset.Minimum two (2) years recent of nursing experience in acute care, which includes one (1) year of recent emergency nursing experience in the last five (5) years. More than five (5) years overall nursing experience considered an asset.Experience in program planning, implementation and evaluation is considered an asset.Experience in pre-hospital assessments or patient triage/tele-triage an asset.Current registration with the College of Registered Nurses of Saskatchewan (CRNS).Completion of Trauma Nursing Core Course (TNCC) or other trauma assessment course desired.Ability to obtain and maintain Emergency Medical Dispatch (EMD) and Emergency Communication Nurse System (ECNS) certifications required.Promotes a strong inter-disciplinary team, by working in collaboration with other health care professionals.Demonstrated ability to maintain confidentiality of information.Ability to apply evidence-based decision making.Strong assessment skills are required to determine callers' needs.Strong analytical and critical thinking skills are required to respond to client concerns and requests which are varied and often complex.Well-developed written and verbal communications skills appropriate to the age and stage of the caller.Cultural awareness is required.Must have the ability to work independently in a customer service-oriented manner.Other skills required include customer service, ability to multi-task,effective time management, conflict resolution, negotiation, organization, ability to work in a team environment, and interviewing, and counseling skills.Must understand and be able to function in a call-center environment.Must possess competent data collection skills and be able to work with a variety of electronic, information technology and manual resources.Typing skills minimum 35 WPM.We would like to thank all candidates for expressing interest. Please note only those selected for the process will be contacted.Medavie Health Services West is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
