About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
About the CompanyMeld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the RoleWe are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
ResponsibilitiesProvide first-level contact and convey resolutions to customer issues related to API usage and integrationProperly escalate unresolved queries to the internal product and engineering teamsTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic testsUpdate customer data and produce activity reportsFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all trouble ticketsRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and services
QualificationsBachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required SkillsProven working experience in providing developer facing supportFamiliarity with API functionalities, SDKs, and software integrations is requiredExperience with at one or a few programming languages (e.g., JavaScript, Python) is requiredProficiency in customer service practices and ticketing systemsStrong problem-solving skills and ability to diagnose and resolve technical problemsExcellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity StatementMeld is committed to diversity and inclusivity in the workplace.
