Division:TBC Corporate ServicesFunction:Provide operational support to Midas Canada FranchiseesReports to:Division Vice President
General Summary:
The Franchise Operations Specialist (FOS) will work closely in partnership with Franchise Business Consultants (FBC) and Division Vice President (DVP) to actively provide operational support to franchisees and in-store teams. The Franchise Operations Specialist is responsible for hands-on support designed to improve and evolve all systems, resources and processes in order to achieve operational goals at Divisional and National levels. The FOS role must be able to effectively support new and existing stores and transitions, take ownership of operational components and program initiatives, enhance same store sales growth, and consistently deliver required training in the field.
Primary Responsibilities:
• Support multiple territories across Canada spanning several provinces and regions with a number of locations. Responsible for impacting annual sales volumes which could exceed $80M+.• Cultivating productive relationships with franchisees, bridging communication and providing steadfast support to foster operational success. • Collaborating in the launch of new stores / transitions and working in synergy with various departments to guide franchise partners effectively and lead hands-on support. • Taking charge of franchisee engagement, ensuring swift and comprehensive resolutions that reflect an unwavering dedication to customer satisfaction and operational excellence. • Supporting franchisees with insights, training, strategic planning and business growth initiatives. • Upholding and promoting operational standards of excellence across Franchisee locations, ensuring adherence to values and best practices and brand standards. • Developing and implementing action plans as needed and conducting follow-up assessments to reinforce operational standards. • Coordinating and participating in regional events, building brand awareness, and implementing national and local program strategies. • Advancing the introduction of operational improvements system-wide and endorsing new initiatives, including point-of-sale, daily reporting, etc.• Aiding in the development and training of franchisees, general managers, store managers, and various team members. • Deep knowledge of automotive services, competitor analysis, industry regulations, and company protocols. • Deliver initial and ongoing training education on technology, POS systems, price files, part quoting, Midas Gateway etc. plus secondary supplier programs and DOT and warranty registrations• Lead and support inventory management such as stock levels, stock refreshes, re-order points and discontinued products.• Diagnose operational performance gaps via the use of ticket reviews, Marchex program, process observation and POS reporting• Identifying stores with greatest potential and consistent evaluation of dealer engagement• Developing action plans with Franchisees and drive execution based on the action plan timelines• Utilize Sales tracking tools to monitor store performance and enhancements in progress• Regularly liaising with franchisees and the corporate office to facilitate open communication and address franchisee feedback effectively.
Education & ExperienceFour+ years’ experience in retail tire and automotive service business. Strong technical ability and training background in the automotive industry. Multi-store and/or multi-region management experience a plus
Demonstrable SkillsPublic speakingAbility to challenge, motivate, influence, and communicate effectively.Results focused and goal orientated.Strong organizational, territory, time management, and customer follow-up skillsMicrosoft Office Skills: PowerPoint, Word, and ExcelAbility to effectively manage costs/expenses. Customer service orientation and a high level of professional integrity and understanding that success through other people’s performance is vital to the jobStrong telephone, verbal, and written communication skillsPossesses the ability to work well under pressure and handle multiple tasks.
Geographic, Work and Travel RequirementsFOS is required to reside within assigned region(s) of Ontario or QuebecApproximately 70% overnight travel expected.Occasional nights and weekends required to support franchisee special events and training.
Division:TBC Corporate ServicesFunction:Provide operational support to Midas Canada FranchiseesReports to:Division Vice President
General Summary:
The Franchise Operations Specialist (FOS) will work closely in partnership with Franchise Business Consultants (FBC) and Division Vice President (DVP) to actively provide operational support to franchisees and in-store teams. The Franchise Operations Specialist is responsible for hands-on support designed to improve and evolve all systems, resources and processes in order to achieve operational goals at Divisional and National levels. The FOS role must be able to effectively support new and existing stores and transitions, take ownership of operational components and program initiatives, enhance same store sales growth, and consistently deliver required training in the field.
Primary Responsibilities:
• Support multiple territories across Canada spanning several provinces and regions with a number of locations. Responsible for impacting annual sales volumes which could exceed $80M+.• Cultivating productive relationships with franchisees, bridging communication and providing steadfast support to foster operational success. • Collaborating in the launch of new stores / transitions and working in synergy with various departments to guide franchise partners effectively and lead hands-on support. • Taking charge of franchisee engagement, ensuring swift and comprehensive resolutions that reflect an unwavering dedication to customer satisfaction and operational excellence. • Supporting franchisees with insights, training, strategic planning and business growth initiatives. • Upholding and promoting operational standards of excellence across Franchisee locations, ensuring adherence to values and best practices and brand standards. • Developing and implementing action plans as needed and conducting follow-up assessments to reinforce operational standards. • Coordinating and participating in regional events, building brand awareness, and implementing national and local program strategies. • Advancing the introduction of operational improvements system-wide and endorsing new initiatives, including point-of-sale, daily reporting, etc.• Aiding in the development and training of franchisees, general managers, store managers, and various team members. • Deep knowledge of automotive services, competitor analysis, industry regulations, and company protocols. • Deliver initial and ongoing training education on technology, POS systems, price files, part quoting, Midas Gateway etc. plus secondary supplier programs and DOT and warranty registrations• Lead and support inventory management such as stock levels, stock refreshes, re-order points and discontinued products.• Diagnose operational performance gaps via the use of ticket reviews, Marchex program, process observation and POS reporting• Identifying stores with greatest potential and consistent evaluation of dealer engagement• Developing action plans with Franchisees and drive execution based on the action plan timelines• Utilize Sales tracking tools to monitor store performance and enhancements in progress• Regularly liaising with franchisees and the corporate office to facilitate open communication and address franchisee feedback effectively.
Education & ExperienceFour+ years’ experience in retail tire and automotive service business. Strong technical ability and training background in the automotive industry. Multi-store and/or multi-region management experience a plus
Demonstrable SkillsPublic speakingAbility to challenge, motivate, influence, and communicate effectively.Results focused and goal orientated.Strong organizational, territory, time management, and customer follow-up skillsMicrosoft Office Skills: PowerPoint, Word, and ExcelAbility to effectively manage costs/expenses. Customer service orientation and a high level of professional integrity and understanding that success through other people’s performance is vital to the jobStrong telephone, verbal, and written communication skillsPossesses the ability to work well under pressure and handle multiple tasks.
Geographic, Work and Travel RequirementsFOS is required to reside within assigned region(s) of Ontario or QuebecApproximately 70% overnight travel expected.Occasional nights and weekends required to support franchisee special events and training.
Franchise Business Consultant (FBC)
Division:Midas Franchise Division
Function:Division Sales & Field Operations
Reports to:Division Vice President - Canada
General Summary
The Franchise Business Consultant (FBC) will be actively involved in supporting Midasfranchisees which could include multiple provinces and regions with annual sales from$40M-$60M. This includes supporting success in our tire, parts and credit programs, as wellas coaching and implementing best practices. The Franchise Business Consultant’s role willbe responsible for meeting top line and bottom-line objectives in sales, car count, tire salesand improving customer centricity. The FBC will act as a change agent executing businessmodel transformation and will be accountable for improving store operations, growingsales/profits, increasing the value of our franchise network, and growing new stores (bothconversions and new construction). This FBC role is located in Southern Ontario Canada, aswe’re seeking candidates residing within the Greater Toronto Area (GTA).
Primary Responsibilities
Build and maintain strong business relationships with Midas Franchisees and their keymanagement personnel by providing insightful support, training, management, reportingand motivation to enhance overall operations. Focus on growing car counts, while employing strategies to enable Midas Franchisees tosay yes to every customer. Develop and execute tactical action plan and strategic plansaligned with KPIs targets, values, vision, and best practices of the brand.to transform theMidas Business Model from a “basic service shop” to a full-service car care destinationand service provider (present & future) in becoming an automotive destination,dealership alternative and leader in automotive hospitality. Coach and teach Midas Franchisees to manage P&L as a tire and auto service retailer.Getting them to learn and embrace the concept of balancing Gross Profit Percent andGross Profit Dollars. Coordinate and lead regularly scheduled Midas Franchisee meetings. Sharing tactics todrive same store sales growth, Fleet sales and new technology integrations proficienciesto impact franchisees and brands profitability while building camaraderie amongst theFranchisees in their Region. Be “present” for franchisees as they embrace and overcome the challenges required togrow a successful business and ensure world-class support with the goal of improvingoverall growth, profitability and customer experience. Participates in Cold Calling of competitive independent tire and auto repair dealers todiscuss converting their business to Midas or potentially selling their business to existingMidas Franchisees. Orients Franchisees to the Midas Purpose & North Star, understanding the Midas System,working through start-up issues, and helping them become proficient with all thingsoperational. Work with cross functional support teams on all aspects of growing store count. Focusincludes but is not limited to: saving stores, upgrading and transferring weaker dealers tostronger owners, and identifying new franchisees. Engage with all Midas support departments to help achieve franchisee goals.Departments include marketing, training, call center, accounting, real estate,construction, purchasing, and tire merchandising.
Education & Experience
Experience in multi-unit retail operations. Including district/area management, storemanagement, business planning, competitive analysis, and retail execution in a companyowned and/or franchise environment. Familiarity of franchise industry Experience in automotive and/or other retail industries a plus Bachelor’s degree in business administration or related field preferred.
Demonstrable Skills
Public speaking, strong verbal, and written communication skills Ability to challenge, motivate, influence, and communicate effectively. Results focused and goal orientated Strong organizational, territory, time management, and customer follow-up skills Proven ability to negotiate and create “win-win” outcomes Exceptional Microsoft Office Skills: PowerPoint, Word, and Excel Ability to effectively managing costs/expenses. P&L management in a competitive automotive environment. Thorough understanding ofkey financial metrics and ratios (cash flow, break-even, profitability, ROI, labor,controllable expenses, managing Gross Profit % vs. Gross Profit Dollars, etc.) andoperational drivers with the ability to recommend and convince franchisees to makechanges where appropriate. Experience in change management; including, implementation of new policies andprocedures. Customer service orientation and a high level of professional integrity and understandingthat success through other people’s performance is vital to the job Possesses the ability to work well under pressure and handle multiple tasks. Team player with a high level of ownership and influence
Geographic, Work and Travel Requirements
FBC is required to reside within assigned region. Approximately 50% overnight travel expected. Occasional nights and weekends required to support franchisees, training, meetings andspecial events.
Franchise Business Consultant (FBC)
Division:Midas Franchise Division
Function:Division Sales & Field Operations
Reports to:Division Vice President - Canada
General Summary
The Franchise Business Consultant (FBC) will be actively involved in supporting Midasfranchisees which could include multiple provinces and regions with annual sales from$40M-$60M. This includes supporting success in our tire, parts and credit programs, as wellas coaching and implementing best practices. The Franchise Business Consultant’s role willbe responsible for meeting top line and bottom-line objectives in sales, car count, tire salesand improving customer centricity. The FBC will act as a change agent executing businessmodel transformation and will be accountable for improving store operations, growingsales/profits, increasing the value of our franchise network, and growing new stores (bothconversions and new construction). This FBC role is located in Southern Ontario Canada, aswe’re seeking candidates residing within the Greater Toronto Area (GTA).
Primary Responsibilities
Build and maintain strong business relationships with Midas Franchisees and their keymanagement personnel by providing insightful support, training, management, reportingand motivation to enhance overall operations. Focus on growing car counts, while employing strategies to enable Midas Franchisees tosay yes to every customer. Develop and execute tactical action plan and strategic plansaligned with KPIs targets, values, vision, and best practices of the brand.to transform theMidas Business Model from a “basic service shop” to a full-service car care destinationand service provider (present & future) in becoming an automotive destination,dealership alternative and leader in automotive hospitality. Coach and teach Midas Franchisees to manage P&L as a tire and auto service retailer.Getting them to learn and embrace the concept of balancing Gross Profit Percent andGross Profit Dollars. Coordinate and lead regularly scheduled Midas Franchisee meetings. Sharing tactics todrive same store sales growth, Fleet sales and new technology integrations proficienciesto impact franchisees and brands profitability while building camaraderie amongst theFranchisees in their Region. Be “present” for franchisees as they embrace and overcome the challenges required togrow a successful business and ensure world-class support with the goal of improvingoverall growth, profitability and customer experience. Participates in Cold Calling of competitive independent tire and auto repair dealers todiscuss converting their business to Midas or potentially selling their business to existingMidas Franchisees. Orients Franchisees to the Midas Purpose & North Star, understanding the Midas System,working through start-up issues, and helping them become proficient with all thingsoperational. Work with cross functional support teams on all aspects of growing store count. Focusincludes but is not limited to: saving stores, upgrading and transferring weaker dealers tostronger owners, and identifying new franchisees. Engage with all Midas support departments to help achieve franchisee goals.Departments include marketing, training, call center, accounting, real estate,construction, purchasing, and tire merchandising.
Education & Experience
Experience in multi-unit retail operations. Including district/area management, storemanagement, business planning, competitive analysis, and retail execution in a companyowned and/or franchise environment. Familiarity of franchise industry Experience in automotive and/or other retail industries a plus Bachelor’s degree in business administration or related field preferred.
Demonstrable Skills
Public speaking, strong verbal, and written communication skills Ability to challenge, motivate, influence, and communicate effectively. Results focused and goal orientated Strong organizational, territory, time management, and customer follow-up skills Proven ability to negotiate and create “win-win” outcomes Exceptional Microsoft Office Skills: PowerPoint, Word, and Excel Ability to effectively managing costs/expenses. P&L management in a competitive automotive environment. Thorough understanding ofkey financial metrics and ratios (cash flow, break-even, profitability, ROI, labor,controllable expenses, managing Gross Profit % vs. Gross Profit Dollars, etc.) andoperational drivers with the ability to recommend and convince franchisees to makechanges where appropriate. Experience in change management; including, implementation of new policies andprocedures. Customer service orientation and a high level of professional integrity and understandingthat success through other people’s performance is vital to the job Possesses the ability to work well under pressure and handle multiple tasks. Team player with a high level of ownership and influence
Geographic, Work and Travel Requirements
FBC is required to reside within assigned region. Approximately 50% overnight travel expected. Occasional nights and weekends required to support franchisees, training, meetings andspecial events.
