As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.
Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.
We are looking for a Law Clerk, Corporate M&A to join our team in Toronto .
The Law Clerk, Corporate M&A, is a key team member, responsible for assisting the lawyers in their assigned practice group to primarily deal with corporate M&A and corporate tax matters, from onset to completion, including mergers, acquisitions and reorganizations, due diligence matters, review of corporate records, preparation of related material, organizing record books. They will also assist with routine incorporations, amendments, continuances, amalgamations, dissolutions, business name and partnership registrations, extra provincial registrations of corporations and limited partnerships, and related corporate maintenance matters.
An individual who is responsive, resourceful, and possesses a professional attitude with great client service skills, and who manages assignments and priorities to ensure deadlines are met and files are continuously and consistently moving forward, is key to this role and paramount to the firm achieving success for its clients.
Key Responsibilities:
Drafting and Revising
Perform a variety of legal and administrative duties in the area of Corporate law, assisting with corporate and corporate tax related matters, and will be primarily be tasked to draft corporate resolutions, notices, agreements and other ancillary documents in connection with complex transactions. Draft complex share provisions and documents pertaining to corporate and tax reorganizations (ITA ss 51, 85, 86, 97), financings and share or asset purchase transactions. Draft documents relating to incorporations, organizations, amalgamations, amendments/alterations, rollovers, redemptions, annual proceedings, dividends, continuances, dissolutions, revivals, extra-provincial registrations across Canada, licenses, limited partnerships and business names.
Reviewing and Document Management
Conduct straightforward corporate minute book reviews and prepare reports. Conduct corporate searches and analyzing filings. Maintain and review corporate records, securities ledgers and registers, including uploading executed documents to virtual minute books.
Liaising and Communicating
Consult and collaborate with solicitors and clients to receive and implement instructions at onset and during the course of corporate transactions and reorganizations. Liaise with clients, lawyers, students and public officials and mentor junior clerks. Collaborate with support staff and supervise assistant(s).
Miscellaneous
Other maintenance tasks and filings.
What you'll bring:
Completion of a Law Clerk Certificate or Diploma or equivalent; A minimum of three years of experience as a law clerk/paralegal in Corporate M&A within a law firm environment; A solid understanding of current legal terminology and excellent knowledge of federal and provincial corporate statutes and corporate procedures; Strong organizational and time management skills; Professional communication skills with clients, lawyers and team members; Excellent multi-tasking abilities; Proven ability to manage a large workload volume, competing priorities and demands; Sound ability to adhere to strict deadlines; Strong ability to problem solve with minimal supervision; Strong computer skills including Microsoft Office, Excel, Word, EnAct/Alf and Aderant; Ability to work independently, take initiative and follow instructions with minimal supervision; Ability to work well within a team environment.
What we offer:
We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits and perks are competitive within the market as well as a work-life balance. We offer:
A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days; A Diverse and Inclusive Workplace; Flexible working options; Maternity Leave Top-up; A Firm matching Group Retirement Savings plan; An individual TFSA with low fund management fees and competitive investment options; Employee Assistance Program to support you and your family; A wellness spending account to foster employee well-being; Professional Development opportunities; Employee appreciation events; Charitable giving programs.
Who we are:
Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with strategically placed offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, business services professionals and the communities in which we practice, gives us a unique position in the Canadian legal industry.
Miller Thomson LLP is an equal opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually and only those selected for an interview will be contacted. No phone calls or agencies please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require an accommodation, please inform our Talent department of the nature of accommodation that you may require, to ensure your equal participation.
As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.
Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.
We are seeking a Law Clerk, Commercial Real Estate to join our Vaughan office and provide support to the Commercial Real Estate practice group. This is a hybrid position with in office work required on Tuesday, Wednesday and Thursday.
The successful candidate will be dealing with: (i) commercial real estate transactions, from onset to completion, including acquisitions, dispositions, financings, leasing, municipal applications and agreements, due diligence and title matters, reporting and accounting; and (ii) land development, from onset to completion, including acquisition of land, municipal applications and agreements, subdivision formations, land severances and variances, financing, and due diligence and title matters, including reporting and accounting.
Key Responsibilities:
Drafting & Revising Draft documentation and correspondence; Compiling information and drafting written report(s), opinions and accounting to client, as well as monitoring and following up on undertakings and escrow conditions.
Preparing and Assembling Review and analyze agreements of purchase and sale, credit facility and loan commitments, contracts, agreements, leases, opinions, municipal applications, requisitions on title and responses to requisitions; Prioritize and monitor the various components of the transaction; Conduct, document, review, analyze, verify, monitor, summarize and report on due diligence for transactions including title searching, corporate and ancillary searches and off-title enquiries; Calculate, draft and analyze statements of adjustments and other financial documentation and data, and handle the receipt and disbursal of funds for transactions and all financial reporting requirements; Complete closings of transactions including scheduling closing, expediting matters where necessary to meet deadlines, coordinating the receipt of closing documentation and funds, reviewing, revising and finalizing closing documentation, conducting and analyzing title search requirements and completing registration of documentation, problem-solving, liaising with client and solicitor in charge, and negotiating escrow arrangements and undertakings in accordance with delegated responsibility provided by solicitor.
Liaising and Communicating Consults and collaborates with solicitors and clients to receive and implement instructions at onset and during the course of the transaction; Negotiate, communicate and consult with solicitors for the other sides of transactions as well as governmental professionals, in accordance with delegated responsibility provided by the solicitor in charge; Flagging and anticipating potential issues and communicating these issues to the attention of the solicitor in charge; Problem-solving with respect to transactional matters, including title and title issues; Collaborate with support staff and supervise assistant(s).
Research Research and interpret legal and technical procedures, statutes, and regulations applicable to area of practice.
What you'll bring:
Law Clerk Diploma; potentially also an Undergraduate degree and/or higher (preferred); 5 years' experience or higher; Varied real estate experience handling complex commercial real estate transactions with a minimum of supervision in a fast-paced, high-volume environment, which requires excellent written and verbal communication as well as excellent organizational and analytical skills. Solid title-searching ability, and good drafting and mathematical skills are also required; Continuing education to keep abreast of changes; Expert in word processing using Microsoft Word, Excel, and Outlook; Expert in Teraview; Proficient in legal-related accounting programs (Aderant preferred); Ability to compile transactional report books.
What we offer:
Miller Thomson's strength is its people and we believe in giving them the skills, tools and rewards they need to excel on behalf of clients. We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits and perks is competitive within the market. We conduct reviews and surveys regularly to ensure our salaries are competitive and we believe in enhancing the work environment through wellness initiatives. Our learning and development programs ensure our people have the skills and knowledge needed to excel in their position.
Some benefits and perks Miller Thomson provides include: A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days; A Diverse and Inclusive Workplace; Flexible working options; Maternity and Parental Leave Top-up; A Firm matching Group Retirement Savings plan; An individual TFSA with low fund management fees and competitive investment options; Employee Assistance Program to support you and your family; A Wellness Spending Account to foster employee well-being; Professional Development opportunities; Employee appreciation events; Charitable giving programs.
MT LEARN (L egal E ducation and R esource N etwork) Miller Thomson is committed to the development of our employees and we encourage them to upgrade their skills on a continuous basis. Our curriculum includes course options that support all roles in the firm, and we work hard to develop new learning opportunities that meet the changing needs of our staff. MT LEARN offers a mixture of hard and soft skills, and knowledge enhancement and wellness programs.
Co-op Programme Miller Thomson recruits new graduates regularly from the Legal Assistant and Law Clerk programmes from a variety of community colleges for our co-op programmes. Our comprehensive orientation and mentoring programmes cater to the recent graduate, and provide the necessary skills and training needed to succeed in their new careers.
Who we are:
Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.
Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.
We respect the privacy and confidentiality of personal information provided by or on behalf of those who apply for a position with us.
By submitting your personal information on this platform, you freely consent to the collection, use, and disclosure of that information in connection with our application process. By applying you further understand and accept that there is the possibility of your information being transmitted and stored in another province.
You may decide to withdraw your consent to the collection, use, and disclosure of your personal information at any time by notifying us at or herein.
As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.
Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.
We are seeking a full-time Supervisor, Document Processing to join any of our offices in Canada!
This position is to work remotely with standard hours being Monday-Friday, 11:00am to 7:00pm EST.
The role of Supervisor, Document Processing is integral to ensuring effective oversight of day-to-day operations of the department. The focus of the role is to maintain the delivery of a culture of service excellence, including; all standards of productivity, timeliness, quality and client service being continuously achieved or exceeded in the delivery of a range of document processing services, while ensuring adequate employee resource coverage, monitoring compliance with all established procedures and processes, quality controls, employee performance management, training coaching and development. Working closely with the National Manager, provides regular team updates and department reports.
In addition to the leadership role, the Supervisor plays an active role performing document processing tasks as may be required to support the delivery of service to the Firm.
Key Responsibilities:
People Leadership Establish an engaging, collaborative and creative team environment with open communication, linking between team members and manager. Ensure shifts are adequately resourced, including, authorizing overtime, approving vacation, scheduling staff overtime/extra-time to ensure adequate coverage in cases of planned and unplanned absences. Provide direction/guidance/mentoring/coaching and training to team members, including new hire onboarding and performance reviews. Monitor individual employee productivity and progress towards goals, hold regular one on one meetings, provide timely and constructive feedback, identify and address performance concerns early, and coach employees to maximize performance and reward/acknowledge outstanding performance. Provide performance evaluations and escalate performance concerns to National Manager with recommendations on corrective actions and/or solutions. Department Procedures, Client Service Commitment and Quality Assurance Responsible for department processes running efficiently to ensure that the department is meeting production standards, and service commitment, including monitoring the queue regularly, assigning/delegating/coordinating assignments. Monitor team performance and quality performance standards as established by management ensuring the team understands their duties or delegated tasks and are following internal control procedures, including performing quality work audits. Suggest and implement new and relevant standards and regularly report to National Manager on team activities, accomplishments and challenges. Analyze and anticipate resource needs. Perform document production responsibilities and tasks as needed. Communication Communicate daily with team members to instruct and ensure effective delegation among the team, instructions are understood and adhered to, and deadlines are being met. Communicate with clients to discuss complex assignments, identify expectations, quality of work completed and identify work quality issues. Consult with IT specialists to define application needs for department. Technical Support and Training Troubleshoot complex or escalated requests and/or issues. Answer support calls, where applicable, to provide technical expertise to legal professionals using remote connect technology, and field MS Office applications and document forensics support questions. Work with National Manager to assist in identifying training needs and implement effective training and coaching programs to develop teams' expertise and responsiveness in technical and support servicing to clients. Processes and Practices Confer with National Manager to continually develop and implement processes to address operational issues and matters of efficiencies as it relates to processes and assignments, complex assignments, ensuring for quality in all work product; evaluate and manage quality identified as poor work product; assist in decision-making concerning staffing, employee performance issues/concerns, recruitment and department events. Assist in scheduling regular department meetings as directed by National Manager, which includes: national video-conference team meetings, preparing meeting agenda, preparing general minutes of the meeting and actioning/delegating items discussed. Other Assume project/special task duties as assigned by National Manager. Perform other related duties as required. What you'll bring: 3-5 years experience as a supervisor in a similar environment. 6-9 years working experience as a document processing specialist or a similar professional services role. MS Office certification. Expert knowledge in Word, Excel and PowerPoint. Above average proficiency in Adobe Acrobat. Advanced knowledge of proofreading, spelling, punctuation, paragraph structure and formatting. Strong knowledge of document processing concepts and techniques, methods and technology capabilities. Demonstrated exceptional professional and customer service. Ability to be accountable for performance and champions the quality delivery of service. A proactive, problem-solving mentality with a passion for helping others. Strong verbal and written communication skills. Ability to teach and guide others on software and processes. High attention to detail and accuracy while meeting deadlines. Ability to build professional and respectful working relationships with people at all levels. Openness to new challenges, opportunities, and continuous learning. Ability to handle sensitive and confidential material in a responsible manner. Ability to understand and strictly adhere to established quality standards and procedures, including brand standards and guidelines. Must be flexible and able to work on occasion outside the 8-hour day during busy seasonal times and peak periods of volume. What we offer:
We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days; A Diverse and Inclusive Workplace; Flexible working options; Maternity Leave Top-up; A Firm matching Group Retirement Savings plan; An individual TFSA with low fund management fees and competitive investment options; Employee Assistance Program to support you and your family; A wellness spending account to foster employee well-being; Professional Development opportunities; Employee appreciation events; Charitable giving programs. Compensation:
We offer a competitive total rewards package with the expected range of the annual salary to be between $82,330 to $113,746.
The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards.
Who we are:
Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry .
Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.
Reconnus comme un cabinet d’avocats d’envergure nationale, nous soutenons, développons et influençons les collectivités qui nous entourent grâce à notre travail. Nous aidons les entrepreneurs, les sociétés et les professionnels à bâtir et à dynamiser l’économie canadienne. En entreprenant une carrière chez Miller Thomson, vous devenez membre d’un cabinet qui place ses membres au cœur de ses préoccupations. Nous vous donnons la possibilité de jouer un rôle dans l’évolution de votre carrière, votre collectivité et votre milieu de travail en bénéficiant du soutien et de l’aide d’une organisation nationale. Bien que le travail d’équipe et la collaboration soient des traits caractéristiques de notre culture, nous acceptons et encourageons l’individualité. Vous pouvez vous attendre à évoluer dans un environnement amical, sûr et positif dans lequel vos collègues se rallieront pour assurer votre réussite. Trouvez l’étincelle qui propulsera votre carrière vers de nouveaux sommets. Postulez dès aujourd’hui pour vous joindre à un cabinet qui vous sera dévoué. Nous sommes à la recherche d’un technicien(ne) en traitement de texte bilingue, quart de soir . Le ou la titulaire du poste peut travailler à partir du bureau de son choix . Ce poste est idéal pour une personne qui souhaite travailler à distance , qui aime la variété que propose le traitement de texte, qui aime accomplir des tâches et qui a un intérêt marqué pour les aspects techniques de la production de document. La personne retenue est motivée, fait preuve d’excellentes aptitudes en matière d’autonomie et de travail en équipe, possède une solide capacité d’apprentissage en ce qui concerne les nouveaux processus et le travail technique, et favorise une culture axée sur le client. Pour fournir du soutien au traitement de texte dans l’ensemble du cabinet, le ou la candidat(e) retenu(e) devra essentiellement avoir un esprit d’équipe. Horaires : Du lundi au vendredi : de 17h00 à minuit et demi (HE) / 15h00 à 22h30 (HR) / 14h00 à 21h30 (HP) À titre de technicien(ne) en traitement de texte, vous devrez mettre à profit vos compétences avancées avec les logiciels de la suite Microsoft Office (Word, Excel, PowerPower et Adobe) afin de fournir du soutien en matière de traitement de texte dans l’ensemble du bureau, et ce, principalement en français. Principales responsabilités : Réception des demandes de travail et mise à jour des bases de données. Communication avec les clients internes au sujet des demandes de travail. Création de divers documents juridiques et autres par dactylographie, transcription et numérisation, entre autres. Tâches de traitement de texte, y compris la révision, la comparaison, le multipostage, les références croisées, l’indexation et la création de tableaux. Préparation et mise en page de présentations PowerPoint. Transcription de dictées numériques. Saisie et manipulation de données, et formulation dans des feuilles de calcul. Manipulation de documents PDF, y compris la création de formulaires à remplir, la rédaction ainsi que l’ajout de signets et d’hyperliens. Tâches techniques liées à la mise en page et à l’ajout de styles dans des documents, analyses, utilisation d’outils complexes créés sur mesure et résolution de problèmes liés aux documents. Relecture et vérification de la mise en page, de l’orthographe, de la grammaire et de l’exactitude du produit fini. Soutien téléphonique pour résoudre des problèmes liés aux documents. Ce que vous apporterez à Miller Thomson : Minimum de 3 à 5 années d’expérience pertinente. Compétences techniques de niveau avancé avec Word. Maîtrise générale de PowerPoint et d’Excel. Grand souci du détail. Compétences en matière d’édition et de correction d’épreuves. Excellentes aptitudes de service à la clientèle et de communication. Capacité à répondre avec professionnalisme et efficacité aux divers intervenants des services internes. Capacité à taper à un rythme d’environ 55 mots par minute. Souplesse pour effectuer des heures supplémentaires et travailler certains jours fériés. Connaissance de la terminologie, des documents et des procédures juridiques, un atout. Solides compétences pour l’analyse, souci du détail et capacité à utiliser les données pour résoudre les problèmes et prendre des décisions. Ce que vous propose Miller Thomson : Chez Miller Thomson, nous croyons qu’il est important de proposer un programme de rémunération globale. C’est pourquoi nous veillons à ce que nos salaires et nos divers avantages sociaux soient concurrentiels en plus d’offrir un excellent équilibre travail-famille. Nous proposons : Une gamme complète d’avantages sociaux qui comprend notamment l’assurance-maladie, les soins dentaires, les soins de la vue, un programme d’aide aux employés, l’assurance-vie, l’assurance invalidité de courte et de longue durée, plus de trois semaines de vacances et dix jours de congés personnels ; Un milieu de travail qui favorise la diversité et l’inclusion ; Des possibilités d’aménagement d’un horaire de travail flexible ; Une indemnité complémentaire avec les congés de maternité ; Un régime enregistré d’épargne-retraite collectif avec cotisation patronale ; Un compte enregistré libre d’impôt individuel avec de faibles frais de gestion des fonds et des options de placement concurrentielles ; Un programme d’aide aux employés pour vous soutenir, vous et votre famille ; Une allocation de dépenses pour les activités de bien-être ; Des occasions de perfectionnement professionnel ; Des célébrations pour la reconnaissance des employés ; Des programmes caritatifs. Rémunération : Nous offrons un programme de rémunération globale compétitif, avec un salaire annuel estimé se situant entre 52,567$ et 72,625$. Le salaire final sera établi en fonction du lieu de travail de l’employé et pourra varier selon ses qualifications, ses compétences et les tendances du marché, tout en respectant les normes internes et externes en matière d’équité salariale. Aperçu du cabinet : Miller Thomson figure parmi les cabinets juridiques nationaux dont la croissance est la plus marquée au Canada, avec des bureaux implantés stratégiquement dans tout le pays. Si le cabinet occupe aujourd’hui une place unique dans le milieu juridique canadien, c’est grâce à la constance avec laquelle il offre des conseils judicieux, innovateurs et concurrentiels, à son engagement à offrir des services complets et à son dévouement envers ses avocats, ses professionnels des Services d'affaires et les collectivités dans lesquelles ses avocats exercent. Miller Thomson s.e.n.c.r.l. souscrit au principe de l’égalité d’accès à l’emploi et s’est engagé à respecter les notions d’équité, de diversité, d’inclusion et d’accessibilité. Nous remercions tous les candidats pour leur intérêt; toutefois, en raison du nombre de candidatures, nous ne serons pas en mesure de répondre individuellement aux questions et nous ne communiquerons qu’avec les personnes retenues pour une entrevue. Les appels téléphoniques ne sont pas acceptés ; les agences sont priées de s’abstenir. Miller Thomson veillera, sur demande, à l’accommodement des personnes handicapées tout au long du processus de recrutement, de sélection et d’évaluation. Pour que de telles mesures soient mises en place, veuillez communiquer avec le Service de gestion des compétences et indiquer la nature des accommodements nécessaires.
As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed. Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you. We are seeking a full-time Supervisor, Document Processing to join any of our offices in Canada! This position is to work remotely with standard hours being Monday-Friday, 11:00am to 7:00pm EST. The role of Supervisor, Document Processing is integral to ensuring effective oversight of day-to-day operations of the department. The focus of the role is to maintain the delivery of a culture of service excellence, including; all standards of productivity, timeliness, quality and client service being continuously achieved or exceeded in the delivery of a range of document processing services, while ensuring adequate employee resource coverage, monitoring compliance with all established procedures and processes, quality controls, employee performance management, training coaching and development. Working closely with the National Manager, provides regular team updates and department reports. In addition to the leadership role, the Supervisor plays an active role performing document processing tasks as may be required to support the delivery of service to the Firm. Key Responsibilities: People Leadership Establish an engaging, collaborative and creative team environment with open communication, linking between team members and manager. Ensure shifts are adequately resourced, including, authorizing overtime, approving vacation, scheduling staff overtime/extra-time to ensure adequate coverage in cases of planned and unplanned absences. Provide direction/guidance/mentoring/coaching and training to team members, including new hire onboarding and performance reviews. Monitor individual employee productivity and progress towards goals, hold regular one on one meetings, provide timely and constructive feedback, identify and address performance concerns early, and coach employees to maximize performance and reward/acknowledge outstanding performance. Provide performance evaluations and escalate performance concerns to National Manager with recommendations on corrective actions and/or solutions. Department Procedures, Client Service Commitment and Quality Assurance Responsible for department processes running efficiently to ensure that the department is meeting production standards, and service commitment, including monitoring the queue regularly, assigning/delegating/coordinating assignments. Monitor team performance and quality performance standards as established by management ensuring the team understands their duties or delegated tasks and are following internal control procedures, including performing quality work audits. Suggest and implement new and relevant standards and regularly report to National Manager on team activities, accomplishments and challenges. Analyze and anticipate resource needs. Perform document production responsibilities and tasks as needed. Communication Communicate daily with team members to instruct and ensure effective delegation among the team, instructions are understood and adhered to, and deadlines are being met. Communicate with clients to discuss complex assignments, identify expectations, quality of work completed and identify work quality issues. Consult with IT specialists to define application needs for department. Technical Support and Training Troubleshoot complex or escalated requests and/or issues. Answer support calls, where applicable, to provide technical expertise to legal professionals using remote connect technology, and field MS Office applications and document forensics support questions. Work with National Manager to assist in identifying training needs and implement effective training and coaching programs to develop teams' expertise and responsiveness in technical and support servicing to clients. Processes and Practices Confer with National Manager to continually develop and implement processes to address operational issues and matters of efficiencies as it relates to processes and assignments, complex assignments, ensuring for quality in all work product; evaluate and manage quality identified as poor work product; assist in decision-making concerning staffing, employee performance issues/concerns, recruitment and department events. Assist in scheduling regular department meetings as directed by National Manager, which includes: national video-conference team meetings, preparing meeting agenda, preparing general minutes of the meeting and actioning/delegating items discussed. Other Assume project/special task duties as assigned by National Manager. Perform other related duties as required. What you'll bring: 3-5 years experience as a supervisor in a similar environment. 6-9 years working experience as a document processing specialist or a similar professional services role. MS Office certification. Expert knowledge in Word, Excel and PowerPoint. Above average proficiency in Adobe Acrobat. Advanced knowledge of proofreading, spelling, punctuation, paragraph structure and formatting. Strong knowledge of document processing concepts and techniques, methods and technology capabilities. Demonstrated exceptional professional and customer service. Ability to be accountable for performance and champions the quality delivery of service. A proactive, problem-solving mentality with a passion for helping others. Strong verbal and written communication skills. Ability to teach and guide others on software and processes. High attention to detail and accuracy while meeting deadlines. Ability to build professional and respectful working relationships with people at all levels. Openness to new challenges, opportunities, and continuous learning. Ability to handle sensitive and confidential material in a responsible manner. Ability to understand and strictly adhere to established quality standards and procedures, including brand standards and guidelines. Must be flexible and able to work on occasion outside the 8-hour day during busy seasonal times and peak periods of volume. What we offer: We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer: A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days; A Diverse and Inclusive Workplace; Flexible working options; Maternity Leave Top-up; A Firm matching Group Retirement Savings plan; An individual TFSA with low fund management fees and competitive investment options; Employee Assistance Program to support you and your family; A wellness spending account to foster employee well-being; Professional Development opportunities; Employee appreciation events; Charitable giving programs. Compensation: We offer a competitive total rewards package with the expected range of the annual salary to be between $82,330 to $113,746. The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards. Who we are: Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry . Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility. While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please. Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.
As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.
We are seeking a full-time Supervisor, Document Processing to join any of our offices in Canada!
This position is to work remotely with standard hours being Monday-Friday, 11:00am to 7:00pm EST.
all standards of productivity, timeliness, quality and client service being continuously achieved or exceeded in the delivery of a range of document processing services, while ensuring adequate employee resource coverage, monitoring compliance with all established procedures and processes, quality controls, employee performance management, training coaching and development. Establish an engaging, collaborative and creative team environment with open communication, linking between team members and manager.
Ensure shifts are adequately resourced, including, authorizing overtime, approving vacation, scheduling staff overtime/extra-time to ensure adequate coverage in cases of planned and unplanned absences.
Provide direction/guidance/mentoring/coaching and training to team members, including new hire onboarding and performance reviews.
Monitor individual employee productivity and progress towards goals, hold regular one on one meetings, provide timely and constructive feedback, identify and address performance concerns early, and coach employees to maximize performance and reward/acknowledge outstanding performance. Provide performance evaluations and escalate performance concerns to National Manager with recommendations on corrective actions and/or solutions.
Department Procedures, Client Service Commitment and Quality Assurance
Responsible for department processes running efficiently to ensure that the department is meeting production standards, and service commitment, including monitoring the queue regularly, assigning/delegating/coordinating assignments.
Monitor team performance and quality performance standards as established by management ensuring the team understands their duties or delegated tasks and are following internal control procedures, including performing quality work audits. Communicate with clients to discuss complex assignments, identify expectations, quality of work completed and identify work quality issues.
Technical Support and Training
Answer support calls, where applicable, to provide technical expertise to legal professionals using remote connect technology, and field MS Office applications and document forensics support questions.
Work with National Manager to assist in identifying training needs and implement effective training and coaching programs to develop teams' expertise and responsiveness in technical and support servicing to clients.
Confer with National Manager to continually develop and implement processes to address operational issues and matters of efficiencies as it relates to processes and assignments, complex assignments, ensuring for quality in all work product; evaluate and manage quality identified as poor work product; assist in decision-making concerning staffing, employee performance issues/concerns, recruitment and department events.
Assist in scheduling regular department meetings as directed by National Manager, which includes: national video-conference team meetings, preparing meeting agenda, preparing general minutes of the meeting and actioning/delegating items discussed.
Assume project/special task duties as assigned by National Manager.
6-9 years working experience as a document processing specialist or a similar professional services role.
~ MS Office certification.
~ Expert knowledge in Word, Excel and PowerPoint.
~ Advanced knowledge of proofreading, spelling, punctuation, paragraph structure and formatting.
~ Strong knowledge of document processing concepts and techniques, methods and technology capabilities.
~ Ability to be accountable for performance and champions the quality delivery of service.
~ A proactive, problem-solving mentality with a passion for helping others.
~ Ability to teach and guide others on software and processes.
~ Ability to understand and strictly adhere to established quality standards and procedures, including brand standards and guidelines.
~ Must be flexible and able to work on occasion outside the 8-hour day during busy seasonal times and peak periods of volume.
A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days;
Flexible working options;
A Firm matching Group Retirement Savings plan;
A wellness spending account to foster employee well-being;
Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry .
Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
No phone calls or agencies, please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed. Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you. We are seeking a full-time Supervisor, Document Processing to join any of our offices in Canada! This position is to work remotely with standard hours being Monday-Friday, 11:00am to 7:00pm EST. The role of Supervisor, Document Processing is integral to ensuring effective oversight of day-to-day operations of the department. The focus of the role is to maintain the delivery of a culture of service excellence, including; all standards of productivity, timeliness, quality and client service being continuously achieved or exceeded in the delivery of a range of document processing services, while ensuring adequate employee resource coverage, monitoring compliance with all established procedures and processes, quality controls, employee performance management, training coaching and development. Working closely with the National Manager, provides regular team updates and department reports. In addition to the leadership role, the Supervisor plays an active role performing document processing tasks as may be required to support the delivery of service to the Firm. Key Responsibilities: People Leadership Establish an engaging, collaborative and creative team environment with open communication, linking between team members and manager. Ensure shifts are adequately resourced, including, authorizing overtime, approving vacation, scheduling staff overtime/extra-time to ensure adequate coverage in cases of planned and unplanned absences. Provide direction/guidance/mentoring/coaching and training to team members, including new hire onboarding and performance reviews. Monitor individual employee productivity and progress towards goals, hold regular one on one meetings, provide timely and constructive feedback, identify and address performance concerns early, and coach employees to maximize performance and reward/acknowledge outstanding performance. Provide performance evaluations and escalate performance concerns to National Manager with recommendations on corrective actions and/or solutions. Department Procedures, Client Service Commitment and Quality Assurance Responsible for department processes running efficiently to ensure that the department is meeting production standards, and service commitment, including monitoring the queue regularly, assigning/delegating/coordinating assignments. Monitor team performance and quality performance standards as established by management ensuring the team understands their duties or delegated tasks and are following internal control procedures, including performing quality work audits. Suggest and implement new and relevant standards and regularly report to National Manager on team activities, accomplishments and challenges. Analyze and anticipate resource needs. Perform document production responsibilities and tasks as needed. Communication Communicate daily with team members to instruct and ensure effective delegation among the team, instructions are understood and adhered to, and deadlines are being met. Communicate with clients to discuss complex assignments, identify expectations, quality of work completed and identify work quality issues. Consult with IT specialists to define application needs for department. Technical Support and Training Troubleshoot complex or escalated requests and/or issues. Answer support calls, where applicable, to provide technical expertise to legal professionals using remote connect technology, and field MS Office applications and document forensics support questions. Work with National Manager to assist in identifying training needs and implement effective training and coaching programs to develop teams' expertise and responsiveness in technical and support servicing to clients. Processes and Practices Confer with National Manager to continually develop and implement processes to address operational issues and matters of efficiencies as it relates to processes and assignments, complex assignments, ensuring for quality in all work product; evaluate and manage quality identified as poor work product; assist in decision-making concerning staffing, employee performance issues/concerns, recruitment and department events. Assist in scheduling regular department meetings as directed by National Manager, which includes: national video-conference team meetings, preparing meeting agenda, preparing general minutes of the meeting and actioning/delegating items discussed. Other Assume project/special task duties as assigned by National Manager. Perform other related duties as required. What you'll bring: 3-5 years experience as a supervisor in a similar environment. 6-9 years working experience as a document processing specialist or a similar professional services role. MS Office certification. Expert knowledge in Word, Excel and PowerPoint. Above average proficiency in Adobe Acrobat. Advanced knowledge of proofreading, spelling, punctuation, paragraph structure and formatting. Strong knowledge of document processing concepts and techniques, methods and technology capabilities. Demonstrated exceptional professional and customer service. Ability to be accountable for performance and champions the quality delivery of service. A proactive, problem-solving mentality with a passion for helping others. Strong verbal and written communication skills. Ability to teach and guide others on software and processes. High attention to detail and accuracy while meeting deadlines. Ability to build professional and respectful working relationships with people at all levels. Openness to new challenges, opportunities, and continuous learning. Ability to handle sensitive and confidential material in a responsible manner. Ability to understand and strictly adhere to established quality standards and procedures, including brand standards and guidelines. Must be flexible and able to work on occasion outside the 8-hour day during busy seasonal times and peak periods of volume. What we offer: We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer: A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days; A Diverse and Inclusive Workplace; Flexible working options; Maternity Leave Top-up; A Firm matching Group Retirement Savings plan; An individual TFSA with low fund management fees and competitive investment options; Employee Assistance Program to support you and your family; A wellness spending account to foster employee well-being; Professional Development opportunities; Employee appreciation events; Charitable giving programs. Compensation: We offer a competitive total rewards package with the expected range of the annual salary to be between $82,330 to $113,746. The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards. Who we are: Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry . Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility. While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please. Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.
Reconnus comme un cabinet d’avocats d’envergure nationale, nous soutenons, développons et influençons les collectivités qui nous entourent grâce à notre travail. Nous aidons les entrepreneurs, les sociétés et les professionnels à bâtir et à dynamiser l’économie canadienne. En entreprenant une carrière chez Miller Thomson, vous devenez membre d’un cabinet qui place ses membres au cœur de ses préoccupations. Nous vous donnons la possibilité de jouer un rôle dans l’évolution de votre carrière, votre collectivité et votre milieu de travail en bénéficiant du soutien et de l’aide d’une organisation nationale. Bien que le travail d’équipe et la collaboration soient des traits caractéristiques de notre culture, nous acceptons et encourageons l’individualité. Vous pouvez vous attendre à évoluer dans un environnement amical, sûr et positif dans lequel vos collègues se rallieront pour assurer votre réussite. Trouvez l’étincelle qui propulsera votre carrière vers de nouveaux sommets. Postulez dès aujourd’hui pour vous joindre à un cabinet qui vous sera dévoué. Nous sommes à la recherche d’un technicien(ne) en traitement de texte bilingue, quart de soir . Le ou la titulaire du poste peut travailler à partir du bureau de son choix . Ce poste est idéal pour une personne qui souhaite travailler à distance , qui aime la variété que propose le traitement de texte, qui aime accomplir des tâches et qui a un intérêt marqué pour les aspects techniques de la production de document. La personne retenue est motivée, fait preuve d’excellentes aptitudes en matière d’autonomie et de travail en équipe, possède une solide capacité d’apprentissage en ce qui concerne les nouveaux processus et le travail technique, et favorise une culture axée sur le client. Pour fournir du soutien au traitement de texte dans l’ensemble du cabinet, le ou la candidat(e) retenu(e) devra essentiellement avoir un esprit d’équipe. Horaires : Du lundi au vendredi : de 17h00 à minuit et demi (HE) / 15h00 à 22h30 (HR) / 14h00 à 21h30 (HP) À titre de technicien(ne) en traitement de texte, vous devrez mettre à profit vos compétences avancées avec les logiciels de la suite Microsoft Office (Word, Excel, PowerPower et Adobe) afin de fournir du soutien en matière de traitement de texte dans l’ensemble du bureau, et ce, principalement en français. Principales responsabilités : Réception des demandes de travail et mise à jour des bases de données. Communication avec les clients internes au sujet des demandes de travail. Création de divers documents juridiques et autres par dactylographie, transcription et numérisation, entre autres. Tâches de traitement de texte, y compris la révision, la comparaison, le multipostage, les références croisées, l’indexation et la création de tableaux. Préparation et mise en page de présentations PowerPoint. Transcription de dictées numériques. Saisie et manipulation de données, et formulation dans des feuilles de calcul. Manipulation de documents PDF, y compris la création de formulaires à remplir, la rédaction ainsi que l’ajout de signets et d’hyperliens. Tâches techniques liées à la mise en page et à l’ajout de styles dans des documents, analyses, utilisation d’outils complexes créés sur mesure et résolution de problèmes liés aux documents. Relecture et vérification de la mise en page, de l’orthographe, de la grammaire et de l’exactitude du produit fini. Soutien téléphonique pour résoudre des problèmes liés aux documents. Ce que vous apporterez à Miller Thomson : Minimum de 3 à 5 années d’expérience pertinente. Compétences techniques de niveau avancé avec Word. Maîtrise générale de PowerPoint et d’Excel. Grand souci du détail. Compétences en matière d’édition et de correction d’épreuves. Excellentes aptitudes de service à la clientèle et de communication. Capacité à répondre avec professionnalisme et efficacité aux divers intervenants des services internes. Capacité à taper à un rythme d’environ 55 mots par minute. Souplesse pour effectuer des heures supplémentaires et travailler certains jours fériés. Connaissance de la terminologie, des documents et des procédures juridiques, un atout. Solides compétences pour l’analyse, souci du détail et capacité à utiliser les données pour résoudre les problèmes et prendre des décisions. Ce que vous propose Miller Thomson : Chez Miller Thomson, nous croyons qu’il est important de proposer un programme de rémunération globale. C’est pourquoi nous veillons à ce que nos salaires et nos divers avantages sociaux soient concurrentiels en plus d’offrir un excellent équilibre travail-famille. Nous proposons : Une gamme complète d’avantages sociaux qui comprend notamment l’assurance-maladie, les soins dentaires, les soins de la vue, un programme d’aide aux employés, l’assurance-vie, l’assurance invalidité de courte et de longue durée, plus de trois semaines de vacances et dix jours de congés personnels ; Un milieu de travail qui favorise la diversité et l’inclusion ; Des possibilités d’aménagement d’un horaire de travail flexible ; Une indemnité complémentaire avec les congés de maternité ; Un régime enregistré d’épargne-retraite collectif avec cotisation patronale ; Un compte enregistré libre d’impôt individuel avec de faibles frais de gestion des fonds et des options de placement concurrentielles ; Un programme d’aide aux employés pour vous soutenir, vous et votre famille ; Une allocation de dépenses pour les activités de bien-être ; Des occasions de perfectionnement professionnel ; Des célébrations pour la reconnaissance des employés ; Des programmes caritatifs. Rémunération : Nous offrons un programme de rémunération globale compétitif, avec un salaire annuel estimé se situant entre 52,567$ et 72,625$. Le salaire final sera établi en fonction du lieu de travail de l’employé et pourra varier selon ses qualifications, ses compétences et les tendances du marché, tout en respectant les normes internes et externes en matière d’équité salariale. Aperçu du cabinet : Miller Thomson figure parmi les cabinets juridiques nationaux dont la croissance est la plus marquée au Canada, avec des bureaux implantés stratégiquement dans tout le pays. Si le cabinet occupe aujourd’hui une place unique dans le milieu juridique canadien, c’est grâce à la constance avec laquelle il offre des conseils judicieux, innovateurs et concurrentiels, à son engagement à offrir des services complets et à son dévouement envers ses avocats, ses professionnels des Services d'affaires et les collectivités dans lesquelles ses avocats exercent. Miller Thomson s.e.n.c.r.l. souscrit au principe de l’égalité d’accès à l’emploi et s’est engagé à respecter les notions d’équité, de diversité, d’inclusion et d’accessibilité. Nous remercions tous les candidats pour leur intérêt; toutefois, en raison du nombre de candidatures, nous ne serons pas en mesure de répondre individuellement aux questions et nous ne communiquerons qu’avec les personnes retenues pour une entrevue. Les appels téléphoniques ne sont pas acceptés ; les agences sont priées de s’abstenir. Miller Thomson veillera, sur demande, à l’accommodement des personnes handicapées tout au long du processus de recrutement, de sélection et d’évaluation. Pour que de telles mesures soient mises en place, veuillez communiquer avec le Service de gestion des compétences et indiquer la nature des accommodements nécessaires.
As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.
We are seeking a full-time Supervisor, Document Processing to join any of our offices in Canada!
This position is to work remotely with standard hours being Monday-Friday, 11:00am to 7:00pm EST.
all standards of productivity, timeliness, quality and client service being continuously achieved or exceeded in the delivery of a range of document processing services, while ensuring adequate employee resource coverage, monitoring compliance with all established procedures and processes, quality controls, employee performance management, training coaching and development. Establish an engaging, collaborative and creative team environment with open communication, linking between team members and manager.
Ensure shifts are adequately resourced, including, authorizing overtime, approving vacation, scheduling staff overtime/extra-time to ensure adequate coverage in cases of planned and unplanned absences.
Provide direction/guidance/mentoring/coaching and training to team members, including new hire onboarding and performance reviews.
Monitor individual employee productivity and progress towards goals, hold regular one on one meetings, provide timely and constructive feedback, identify and address performance concerns early, and coach employees to maximize performance and reward/acknowledge outstanding performance. Provide performance evaluations and escalate performance concerns to National Manager with recommendations on corrective actions and/or solutions.
Department Procedures, Client Service Commitment and Quality Assurance
Responsible for department processes running efficiently to ensure that the department is meeting production standards, and service commitment, including monitoring the queue regularly, assigning/delegating/coordinating assignments.
Monitor team performance and quality performance standards as established by management ensuring the team understands their duties or delegated tasks and are following internal control procedures, including performing quality work audits. Communicate with clients to discuss complex assignments, identify expectations, quality of work completed and identify work quality issues.
Technical Support and Training
Answer support calls, where applicable, to provide technical expertise to legal professionals using remote connect technology, and field MS Office applications and document forensics support questions.
Work with National Manager to assist in identifying training needs and implement effective training and coaching programs to develop teams' expertise and responsiveness in technical and support servicing to clients.
Confer with National Manager to continually develop and implement processes to address operational issues and matters of efficiencies as it relates to processes and assignments, complex assignments, ensuring for quality in all work product; evaluate and manage quality identified as poor work product; assist in decision-making concerning staffing, employee performance issues/concerns, recruitment and department events.
Assist in scheduling regular department meetings as directed by National Manager, which includes: national video-conference team meetings, preparing meeting agenda, preparing general minutes of the meeting and actioning/delegating items discussed.
Assume project/special task duties as assigned by National Manager.
6-9 years working experience as a document processing specialist or a similar professional services role.
~ MS Office certification.
~ Expert knowledge in Word, Excel and PowerPoint.
~ Advanced knowledge of proofreading, spelling, punctuation, paragraph structure and formatting.
~ Strong knowledge of document processing concepts and techniques, methods and technology capabilities.
~ Ability to be accountable for performance and champions the quality delivery of service.
~ A proactive, problem-solving mentality with a passion for helping others.
~ Ability to teach and guide others on software and processes.
~ Ability to understand and strictly adhere to established quality standards and procedures, including brand standards and guidelines.
~ Must be flexible and able to work on occasion outside the 8-hour day during busy seasonal times and peak periods of volume.
A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days;
Flexible working options;
A Firm matching Group Retirement Savings plan;
A wellness spending account to foster employee well-being;
Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry .
Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
No phone calls or agencies, please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.
We are seeking a full-time Supervisor, Document Processing to join any of our offices in Canada!
This position is to work remotely with standard hours being Monday-Friday, 11:00am to 7:00pm EST.
all standards of productivity, timeliness, quality and client service being continuously achieved or exceeded in the delivery of a range of document processing services, while ensuring adequate employee resource coverage, monitoring compliance with all established procedures and processes, quality controls, employee performance management, training coaching and development. Establish an engaging, collaborative and creative team environment with open communication, linking between team members and manager.
Ensure shifts are adequately resourced, including, authorizing overtime, approving vacation, scheduling staff overtime/extra-time to ensure adequate coverage in cases of planned and unplanned absences.
Provide direction/guidance/mentoring/coaching and training to team members, including new hire onboarding and performance reviews.
Monitor individual employee productivity and progress towards goals, hold regular one on one meetings, provide timely and constructive feedback, identify and address performance concerns early, and coach employees to maximize performance and reward/acknowledge outstanding performance. Provide performance evaluations and escalate performance concerns to National Manager with recommendations on corrective actions and/or solutions.
Department Procedures, Client Service Commitment and Quality Assurance
Responsible for department processes running efficiently to ensure that the department is meeting production standards, and service commitment, including monitoring the queue regularly, assigning/delegating/coordinating assignments.
Monitor team performance and quality performance standards as established by management ensuring the team understands their duties or delegated tasks and are following internal control procedures, including performing quality work audits. Communicate with clients to discuss complex assignments, identify expectations, quality of work completed and identify work quality issues.
Technical Support and Training
Answer support calls, where applicable, to provide technical expertise to legal professionals using remote connect technology, and field MS Office applications and document forensics support questions.
Work with National Manager to assist in identifying training needs and implement effective training and coaching programs to develop teams' expertise and responsiveness in technical and support servicing to clients.
Confer with National Manager to continually develop and implement processes to address operational issues and matters of efficiencies as it relates to processes and assignments, complex assignments, ensuring for quality in all work product; evaluate and manage quality identified as poor work product; assist in decision-making concerning staffing, employee performance issues/concerns, recruitment and department events.
Assist in scheduling regular department meetings as directed by National Manager, which includes: national video-conference team meetings, preparing meeting agenda, preparing general minutes of the meeting and actioning/delegating items discussed.
Assume project/special task duties as assigned by National Manager.
6-9 years working experience as a document processing specialist or a similar professional services role.
~ MS Office certification.
~ Expert knowledge in Word, Excel and PowerPoint.
~ Advanced knowledge of proofreading, spelling, punctuation, paragraph structure and formatting.
~ Strong knowledge of document processing concepts and techniques, methods and technology capabilities.
~ Ability to be accountable for performance and champions the quality delivery of service.
~ A proactive, problem-solving mentality with a passion for helping others.
~ Ability to teach and guide others on software and processes.
~ Ability to understand and strictly adhere to established quality standards and procedures, including brand standards and guidelines.
~ Must be flexible and able to work on occasion outside the 8-hour day during busy seasonal times and peak periods of volume.
A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days;
Flexible working options;
A Firm matching Group Retirement Savings plan;
A wellness spending account to foster employee well-being;
Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry .
Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
No phone calls or agencies, please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
