INCLUSIVENESS Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All employees are required to espouse MMSCAN’s company values, MMC WAY , and conduct themselves accordingly: Think of Our Customers First; Strengthen Trust Enrich Society Welcome All Facts; Share Difficult News First Conduct and Challenge Yourself Professionally and Respect All; Work as Part of a Broader Team PURPOSE The District Parts and Service Manager (hereafter referred to as DPSM) will act in a business consultant capacity to assist MMSCAN dealers in selling and servicing Mitsubishi vehicles parts and accessories. They will assist in implementing programs, policies, and procedures in the aftersales areas, while providing their customers with a superior ownership experience while yielding profitable operations for the dealer and develop a long-term relationship with dealers within the assigned district. RESPONSIBILITIES Attain territory dealer KPI targets, including but not limited to parts, accessory, and dropship targets. Regularly contact/visit dealerships to communicate, implement, and administer Aftersales Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement. Monitor and provide guidance to dealers in regards to adherence with policies and procedures, and participation in parts sales, parts inventory control, service training, warranty administration, consumer relations, customer satisfaction, etc. Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service target attainment and profitability. Provide automotive technical guidance/recommendations to dealership service personnel. Process, resolve, and close customer inquiries with the assistance of various MMSCAN departments. Confer, consult, and collaborate with Aftersales key stakeholders in the achievement of common KPIs. Provide detailed accounts of dealer contacts and other significant interactions using the dealer contact report mechanism in TSi (or equivalent), including Action items that support objectives and corrective actions as required. Assist with creating, coordinating, and hosting dealer communication meetings. Perform other duties as assigned or required. REQUIREMENTS AND SKILLS Five years of professional level automotive Fixed Operations experience at the dealer or OEM level is an asset. Ability to communicate in both English and French (Mandatory) Current valid driver's license and MMSCAN approved driving record. Domestic travel is required.
Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment.We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All employees are required to espouse MMSCAN’s company values, MMC WAY , and conduct themselves accordingly: # Think of Our Customers First; Strengthen Trust # Enrich Society # Welcome All Facts; Share Difficult News First # Conduct and Challenge Yourself Professionally # and Respect All; Work as Part of a Broader Team PURPOSE: The role of Coordinator, Remarketing, CPO, RAC & Company Vehicle Support will work closely with internal and external stakeholders to coordinate a variety of activities pertaining to Remarketing, CPO, RAC & Company Vehicle Support. The key responsibilities of this position include researching, compile and analyze information for reports, Dealer Communications and Company Vehicle Support. This role reports to the Manager, Remarketing, CPO and RAC. RESPONSIBILITIES: Remarketing Receive Turn-In reports from Dealerships and provide timely updates in the PVT System. Inform Remarketing Manager of Used/Retired vehicle returns. Track inventory. Liaison with Remarketing Manager on Company vehicle disposal. Coordinate and monitor the Remarketing Department’s End-of-Term (EOT) Company Demonstrators. CPO Track key performance metrics to measure CPO program effectiveness. Use corporate resources to support program objectives. Organize and compile monthly reports and Dealer communications. Ensure compliance with CPO program standards. RAC Support RAC Department by working closely with the Distribution Department in coordinating the timely ordering, releasing and delivery of RAC vehicles to Drop Ship Locations. Entering and maintaining RAC contracts in the PVT System. Coordinating and tracking RAC Risk Incentive Submissions and Cheque Requisitions for payments. Ensure all documentation is fulfilled in accordance and compliance with J-SOX. Company Vehicle Support Putting new Lease and Company Demos into the system. Send out Insurance Renewals. Coordinate License Plate Renewals with Service Ontario. Coordinate/manage speeding tickets and parking tickets accordingly with employees, Affiliates and the Accounting Department. Other duties as assigned or required. REQUIREMENTS: ~3+years professional experience ~ Advanced verbal and written communications/presentation skills. ~ Intermediate computer skills including Excel, PowerPoint and Word. ~ Attention to detail ~ Critical thinking skills ~ Must maintain a valid Provincial driver’s license and Company-approved driving record.
