Company Description MrBlack App is a real-time, cloud-based CRM, reservation, and nightclub management platform built by hospitality owners for the hospitality industry. We give venues full control over their operations — improving communication, accountability, efficiency, and profitability. Our system streamlines day-to-day workflows so operators can focus on running a successful venue. Role Description MrBlack App is a mobile and browser-based platform that equips nightclubs, lounges, festivals, and event spaces with the tools they need to manage operations, reservations, sales, reporting, and marketing — all in one system. We serve venues across Canada, the USA, the Caribbean, Europe, Asia, and Australia, and continue to grow rapidly year over year. We’re hiring a Senior Account Manager who is personable, experienced, and able to oversee the most important part of our business: our customers. This role is about knowing the venues, understanding their needs, and keeping them successful. Micro Core Responsibilities Relationship management: Primary point of contact for assigned venues; understand their operation, history, and pain points. Onboarding & training: Lead new-customer onboarding (1–3 calls/day depending on volume). Customer support: Handle customer inquiries (3–5/day). Revenue growth: Identify upsell opportunities that increase LTV. Portfolio ownership: Manage 200–300 accounts. Retention: Maintain strong relationships, reduce churn, intervene early when usage drops. Account health tracking: Monitor usage, adoption, ROI, and renewal risks. Macro Core Responsibilities Strengthen and expand retention strategies to bring down churn. Improve Account Management processes to increase customer lifetime value and overall account performance. Provide clear, actionable feedback to Product based on customer needs and industry trends. Additional Responsibilities Collaborate with design and development teams to enhance usability and expand feature offerings. Bring structured customer insights into the product development workflow. Must-Have Qualifications 3+ years of proven Account Management experience, ideally in SaaS. Strong communication, ownership, and follow-through. Experience with Salesforce or similar enterprise CRM platforms. Direct experience in nightlife, hospitality, or event operations. (optional) Perks Fully remote role Collaborative environment — if you have ideas, bring them forward Real growth potential — as the company scales, so do the opportunities Direct impact — your work directly shapes the customer experience and product direction
