The Clinical Case Manager serves as a hybrid role between a Precertification Administrator and a Clinical Advisor. This position provides clinical support to the Precertification, Claims, and Customer Care Teams in Calgary or other offices as needed. In this role, you’ll get to experience: Clinical Responsibilities: Review precertification requests received via e-mail, medical opinion tool, request/complaint workflow tool, or verbally, providing expert medical opinions regarding medical necessity, length of stay, and reasonable and customary charges for medical services. Offer medical opinions for the Claims Team as required. Conduct second reviews and approve large claims as per current procedures. Perform clinical reviews and follow-ups on Disability Claims (Weekly Indemnity). Actively participate in managing major cases, including establishing reserves and appropriate follow-up. Provide training to TPA on medical topics relevant to claims adjudication. Participate in new projects as needed. Take an active role in the Precertification Department, handling all duties related to Authorizations. Review pending PEC requests and preapprovals in the main Precertification e-mail box or Intraqual. Prioritize and process all requests for the North/South American zone and emergency requests for other zones, including those received via the after-hours phone. Process precertification requests (PECs, LOGs, IOs) on V9 as appropriate. Receive requests for precertification by phone, e-mail, or Intraqual workflow. Check the eligibility of the insured. Confirm eligibility of expenses as per policy requirements and direct-payment guidelines. Issue Precertification Agreements on V9. Leave required notes in the appropriate section of V9 insureds’ records. Inform and respond to insured members’ inquiries about procedures to be followed or the status of their pre-certification file via telephone, fax, e-mail, or Intraqual workflow. Performance Measures: Accuracy and quality of medical information provided. Adherence to privacy laws and guidelines. Maintenance of medical confidentiality. Meeting established performance measures for precertification-related tasks. What you bring: College/University diploma/degree or equivalent work experience. 3-5 years of relevant business experience. Experience as a Claim Administrator. Previous experience in the insurance industry/medical field. Intermediate knowledge of Microsoft Office applications. Proficiency with the internet and email. Familiarity with specialized medical internet sites. What do you need to succeed? Advanced knowledge of medical/dental terminology (asset). Proficient in English; French (asset). Strong attention to detail. Multi-tasking and adaptability. Excellent organizational and prioritization skills. Superior customer service abilities. Effective team collaboration. Proficient in interpreting health insurance policies/contracts. Strong analytical skills. Proactive approach. Empathy and client reassurance. Diplomatic communication. What’s in it for you: Hybrid work environment. Employee assistance program. Wellness account. RRSP matching. Generous amount of sick and flex days. Opportunities to learn new skills, grow, and move into different roles. A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory designed to expand vertically and horizontally, providing opportunities to pursue your passions and acquire new skills. MSH is an Equal Opportunity Employer. MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Seniority level Mid-Senior level Employment type Full-time Job function Business Development, Management, and Consulting Industries Medical Practices #J-18808-Ljbffr
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!
About You: You are a creative, detail-oriented designer with formal training in graphic design and 5+ years of experience in a similar role. You have a strong eye for great design and understand that visuals must look good, function effectively, and align with user needs.
As an intermediate-level Graphic Designer, you'll create digital and print materials that support marketing, communications, and business development efforts. Your work will span brand collateral, web assets, presentations, social media, and motion graphics. You'll also contribute to wireframes, mockups, and user-focused design concepts.
Working under the Marketing & Communications Manager, you'll handle individual projects while also contributing to team efforts and mentoring junior designers as needed.
In this role, you'll get to experience: Design across a wide range of media, including digital (web, email, social, video), print, and presentations. Contribute to the development of marketing, branding, and pitch-related creative assets. Create high-quality visual content including graphics, illustrations, logos, infographics, and layouts for web, mobile, and print. Design branded internal and external materials with precision and consistency. Apply a strong eye for great design, ensuring visual appeal, clarity, and alignment with brand identity across all projects. Design and optimize landing pages and microsites in alignment with campaign objectives. Style and build engaging PowerPoint and Google Slides presentations, including branded templates. Support video content creation through the development of motion graphics, lower thirds, and animated visuals. Ensure all designs align with brand guidelines and visual standards while contributing to the evolution of the brand identity. Revise and refine designs based on stakeholder feedback, ensuring timely delivery. Provide design support for visual updates across platforms, working closely with Communications and Marketing Specialists. Create visual assets for digital campaigns, social media, email marketing, and interactive PDFs. Maintain and grow a centralized library of templates, icons, graphics, and visual assets. Participate in creative brainstorming and contribute ideas for refreshing design approaches and improving brand experience. Review and proof final materials for accuracy, consistency, and quality. Support event and promotional campaigns with signage, booths, and branded collateral. Audit existing assets and provide recommendations to enhance visual impact and user experience
What you bring: A degree in Graphic Design or a related field is preferred. A combination of relevant training and experience will also be considered. Minimum of 5 years of professional design experience, ideally within an in-house creative or marketing team. Advanced proficiency in Adobe Creative Suite, including Photoshop, InDesign, and Illustrator. Experience with PowerPoint and Mailchimp is also required. Proficient in WordPress and experienced in designing and maintaining websites. Strong portfolio demonstrating experience in both digital and print design, including brochures, infographics, posters, event materials, and other corporate collateral.
What do you need to succeed? Strong skills in creating custom illustrations, icons, and graphics for various media formats. Creative thinking with strong problem-solving abilities and a passion for continuous improvement. Self-starter mindset who thrives in a fast-paced and evolving environment. Exceptional organizational skills with a keen eye for detail and the ability to meet deadlines without compromising quality. Strong communication skills, both written and verbal. Ability to work independently as well as collaboratively within a team. Professionalism, sound judgment, and tact in all interactions.
What's in it for you: Hybrid work environment Excellent health benefits Employee assistance program Wellness account RRSP matching Minimum 3 weeks' vacation Generous amount of sick and flex days Tuition reimbursement program Opportunities to learn new skills, grow, and move into different roles A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory designed to expand vertically and horizontally, providing opportunities to pursue your passions and acquire new skills.
If you don't meet every single requirement listed, we still encourage you to apply-your unique background, skills, and experiences may be exactly what we need. At MSH Americas, we believe that diverse perspectives fuel innovation and growth. We are proud to be an equal opportunity employer committed to building an inclusive, equitable, and accessible workplace. Should you require any accommodation during the application or interview process, our Human Resources team will be happy to assist you every step of the way.
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!
About Us: We are seeking ambitious individuals who share our values and passion for making a positive impact on people's lives around the world. If you are looking for a career that challenges and inspires you, you've come to the right place.
About You: The Quality Auditor is responsible for coding accuracy, benefit payment, policy interpretation, and compliance with policies and procedures. The Quality Auditor will ensure that claims that are process are within the policy threshold. They will contribute and coordinate testing activities as well as troubleshoot and solve testing problems effectively and efficiently.
In this role, you’ll get to experience: Process travel insurance claims for medical, trip cancellation/interruption, baggage, dental and vision claims up to the designated limit Conduct claims audits to validate accuracy as well as compliance with contract terms and conditions Gather and compile data from multiple sources Review claims, complete investigations, and report on findings Maintain complete and accurate documentation of all audits related information Contribute to achieving team objectives and delivery on service level commitments including all SLA’s Analyze claims to determine if processed claims are within the policy threshold, identify errors, and make recommendations Maintain complete and accurate documentation of all audit related information, reports and conversations Apply audit standards and follow directions on properly applying `yes/no’ questions to determine accuracy Investigate, develop, and apply changes to Operations to the audit documents Conduct quality audits of claims, pre and post payments, utilizing appropriate sources of information, including eligibility, enrollment, and contracts
What you bring: Excellent communication skills in French and English Ability to manage confidential information and protect privacy Post-secondary education or related experience equivalent. Minimum 3-5 years experience of Quality Assurance. Claims adjudicator/examiner experience is an asset Excellent working knowledge of computer programs. Superior verbal and written communication skills. Attention to detail Maintains current knowledge of plan language, benefit issues, client and Organization’s policies and requirements Demonstrates pursuit of ongoing education, certification and self-development to remain current with industry standards and business objectives related to case management and leadership skills.
Preferred Skills: Lean/Six Sigma Experience in Medical Insurance industry Experience in Travel or Major Medical industry. Experience with United States Medical system. Experience with non-North American medical system. Previous Case Management experience. Medical terminology, clinical experience or Nursing education. Knowledge of multiple business areas or products and supporting systems
What’s in it for you: Hybrid work environment Excellent health benefits Employee assistance program Wellness account Minimum 3 weeks’ vacation Generous sick and flex days Opportunities to learn new skills, grow, and move into different roles A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.
MSH is an Equal Opportunity Employer MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!
About You: You are a creative, detail-oriented designer with formal training in graphic design and 5+ years of experience in a similar role. You have a strong eye for great design and understand that visuals must look good, function effectively, and align with user needs.
As an intermediate-level Graphic Designer, you’ll create digital and print materials that support marketing, communications, and business development efforts. Your work will span brand collateral, web assets, presentations, social media, and motion graphics. You’ll also contribute to wireframes, mockups, and user-focused design concepts.
Working under the Marketing & Communications Manager, you'll handle individual projects while also contributing to team efforts and mentoring junior designers as needed.
In this role, you’ll get to experience: Design across a wide range of media, including digital (web, email, social, video), print, and presentations. Contribute to the development of marketing, branding, and pitch-related creative assets. Create high-quality visual content including graphics, illustrations, logos, infographics, and layouts for web, mobile, and print. Design branded internal and external materials with precision and consistency. Apply a strong eye for great design, ensuring visual appeal, clarity, and alignment with brand identity across all projects. Design and optimize landing pages and microsites in alignment with campaign objectives. Style and build engaging PowerPoint and Google Slides presentations, including branded templates. Support video content creation through the development of motion graphics, lower thirds, and animated visuals. Ensure all designs align with brand guidelines and visual standards while contributing to the evolution of the brand identity. Revise and refine designs based on stakeholder feedback, ensuring timely delivery. Provide design support for visual updates across platforms, working closely with Communications and Marketing Specialists. Create visual assets for digital campaigns, social media, email marketing, and interactive PDFs. Maintain and grow a centralized library of templates, icons, graphics, and visual assets. Participate in creative brainstorming and contribute ideas for refreshing design approaches and improving brand experience. Review and proof final materials for accuracy, consistency, and quality. Support event and promotional campaigns with signage, booths, and branded collateral. Audit existing assets and provide recommendations to enhance visual impact and user experience
What you bring: A degree in Graphic Design or a related field is preferred. A combination of relevant training and experience will also be considered. Minimum of 5 years of professional design experience, ideally within an in-house creative or marketing team. Advanced proficiency in Adobe Creative Suite, including Photoshop, InDesign, and Illustrator. Experience with PowerPoint and Mailchimp is also required. Proficient in WordPress and experienced in designing and maintaining websites. Strong portfolio demonstrating experience in both digital and print design, including brochures, infographics, posters, event materials, and other corporate collateral.
What do you need to succeed? Strong skills in creating custom illustrations, icons, and graphics for various media formats. Creative thinking with strong problem-solving abilities and a passion for continuous improvement. Self-starter mindset who thrives in a fast-paced and evolving environment. Exceptional organizational skills with a keen eye for detail and the ability to meet deadlines without compromising quality. Strong communication skills, both written and verbal. Ability to work independently as well as collaboratively within a team. Professionalism, sound judgment, and tact in all interactions.
What’s in it for you: Hybrid work environment Excellent health benefits Employee assistance program Wellness account RRSP matching Minimum 3 weeks’ vacation Generous amount of sick and flex days Tuition reimbursement program Opportunities to learn new skills, grow, and move into different roles A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory designed to expand vertically and horizontally, providing opportunities to pursue your passions and acquire new skills.
If you don’t meet every single requirement listed, we still encourage you to apply—your unique background, skills, and experiences may be exactly what we need. At MSH Americas, we believe that diverse perspectives fuel innovation and growth. We are proud to be an equal opportunity employer committed to building an inclusive, equitable, and accessible workplace. Should you require any accommodation during the application or interview process, our Human Resources team will be happy to assist you every step of the way.
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling! The Clinical Case Manager serves as a hybrid role between a Precertification Administrator and a Clinical Advisor. This position provides clinical support to the Precertification, Claims, and Customer Care Teams in Calgary or other offices as needed. In this role, you’ll get to experience: Clinical Responsibilities: Review precertification requests received via e-mail, medical opinion tool, request/complaint workflow tool, or verbally, providing expert medical opinions regarding medical necessity, length of stay, and reasonable and customary charges for medical services. Offer medical opinions for the Claims Team as required. Conduct second reviews and approve large claims as per current procedures. Perform clinical reviews and follow-ups on Disability Claims (Weekly Indemnity). Actively participate in managing major cases, including establishing reserves and appropriate follow-up. Provide training to TPA on medical topics relevant to claims adjudication. Participate in new projects as needed. Take an active role in the Precertification Department, handling all duties related to Authorizations. Review pending PEC requests and preapprovals in the main Precertification e-mail box or Intraqual. Prioritize and process all requests for the North/South American zone and emergency requests for other zones, including those received via the after-hours phone. Process precertification requests (PECs, LOGs, IOs) on V9 as appropriate: Receive requests for precertification by phone, e-mail, or Intraqual workflow. Check the eligibility of the insured. Confirm eligibility of expenses as per policy requirements and direct-payment guidelines. Issue Precertification Agreements on V9. Leave required notes in the appropriate section of V9 insureds’ records. Inform and respond to insured members’ inquiries about procedures to be followed or the status of their pre-certification file via telephone, fax, e-mail, or Intraqual workflow. Performance Measures: Accuracy and quality of medical information provided. Adherence to privacy laws and guidelines. Maintenance of medical confidentiality. Meeting established performance measures for precertification-related tasks. What you bring: College/University diploma/degree or equivalent work experience. 3-5 years of relevant business experience. Experience as a Claim Administrator. Previous experience in the insurance industry/medical field. Intermediate knowledge of Microsoft Office applications. Proficiency with the internet and email. Familiarity with specialized medical internet sites. What do you need to succeed? Advanced knowledge of medical/dental terminology (asset) Proficient in English; French (asset) Strong attention to detail Multi-tasking and adaptability Excellent organizational and prioritization skills Superior customer service abilities Effective team collaboration Proficient in interpreting health insurance policies/contracts Strong analytical skills Proactive approach Empathy and client reassurance Diplomatic communication What’s in it for you: Hybrid work environment Employee assistance program Wellness account RRSP matching Generous amount of sick and flex days Opportunities to learn new skills, grow, and move into different roles A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory designed to expand vertically and horizontally, providing opportunities to pursue your passions and acquire new skills. MSH is an Equal Opportunity Employer MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it and the rules of MSH International. Seniority level Mid-Senior level Employment type Full-time Job function Business Development, Management, and Consulting Industries Medical Practices #J-18808-Ljbffr
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!
About Us: We are seeking ambitious individuals who share our values and passion for making a positive impact on people's lives around the world. If you are looking for a career that challenges and inspires you, you've come to the right place.
About You: The Quality Auditor is responsible for coding accuracy, benefit payment, policy interpretation, and compliance with policies and procedures. The Quality Auditor will ensure that claims that are process are within the policy threshold. They will contribute and coordinate testing activities as well as troubleshoot and solve testing problems effectively and efficiently.
In this role, you'll get to experience: Process travel insurance claims for medical, trip cancellation/interruption, baggage, dental and vision claims up to the designated limit Conduct claims audits to validate accuracy as well as compliance with contract terms and conditions Gather and compile data from multiple sources Review claims, complete investigations, and report on findings Maintain complete and accurate documentation of all audits related information Contribute to achieving team objectives and delivery on service level commitments including all SLA's Analyze claims to determine if processed claims are within the policy threshold, identify errors, and make recommendations Maintain complete and accurate documentation of all audit related information, reports and conversations Apply audit standards and follow directions on properly applying yes/no' questions to determine accuracy Investigate, develop, and apply changes to Operations to the audit documents Conduct quality audits of claims, pre and post payments, utilizing appropriate sources of information, including eligibility, enrollment, and contracts
What you bring: Excellent communication skills in French and English Ability to manage confidential information and protect privacy Post-secondary education or related experience equivalent. Minimum 3-5 years experience of Quality Assurance. Claims adjudicator/examiner experience is an asset Excellent working knowledge of computer programs. Superior verbal and written communication skills. Attention to detail Maintains current knowledge of plan language, benefit issues, client and Organization's policies and requirements Demonstrates pursuit of ongoing education, certification and self-development to remain current with industry standards and business objectives related to case management and leadership skills.
Preferred Skills: Lean/Six Sigma Experience in Medical Insurance industry Experience in Travel or Major Medical industry. Experience with United States Medical system. Experience with non-North American medical system. Previous Case Management experience. Medical terminology, clinical experience or Nursing education. Knowledge of multiple business areas or products and supporting systems
What's in it for you: Hybrid work environment Excellent health benefits Employee assistance program Wellness account Minimum 3 weeks' vacation Generous sick and flex days Opportunities to learn new skills, grow, and move into different roles A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.
MSH is an Equal Opportunity Employer MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!
About Us: We are seeking ambitious individuals who share our values and passion for making a positive impact on people's lives around the world. If you are looking for a career that challenges and inspires you, you've come to the right place.
About You: You have experience working in customer service, retail, or a call center and are interested in building upon your successful track record in sales. You have an outgoing, dynamic personality, and a "can-do" attitude and you love a challenge. You are metrics-oriented, organized, and have a need to win. You are a dedicated, proactive, friendly, and approachable person. You have patience and understanding in difficult situations and can listen and respond to the client's needs in a way that best represents our company. You are an experienced professional who wants to be part of a tight-knit team and has a passion for providing outstanding customer service and support.
In this role, you'll get to experience: Assist the inbound call center in selling accident and sickness (travel) insurance to new and existing clients, including Canadian and International travelers, students, and expatriates such as diplomats, NGOs, and aid organizations Provide information to customers in response to inquiries regarding products and services, converting a high percentage of calls into sales Meet established sales targets Determine client insurance coverage, calculate premiums,and establish method of payment Provide information concerning group and individual insurance packages, the range of risk coverage benefits paid, and other policy features Understand customer needs and recommend products accordingly Explain product selection rationale to customers and ensure that customers understand eligibility requirements, benefits, exclusions,s and definitions Know specific insurance vocabulary and jargon and be able to communicate information in policy wording to customers/proxies Track all client information in CRM Simultaneously use distinct online systems to process quotes and sales Guide customers through the application and confirmation process and send confirmations to customers and/or proxies/affiliates Answer other customer inquiries about coverage, emergency assistance, refunds, etc. Guide international student policyholders through medical assistance and claims processes, escalating cases where necessary Track and file online purchases when assigned or during slow periods Track affiliate (student/group/agent) information accordingly in the CRM system Understand current product updates/promotions available to clients Complete other administrative tasks during slow periods Ability to address issues, provide support, and offer information, as needed, to keep customers satisfied and retain business
What you bring: High School diploma Previous Insurance Industry experience Prior customer service experience
Preferred Skills: Exceptional verbal and written communication skills (Bilingual French/English preferred). Strong listening abilities with a clear and professional telephone voice. Ability to handle stressful situations calmly and professionally. Friendly, compassionate demeanor with excellent adaptability during change. Proficient in computer literacy, including typing and internet navigation. Effective multitasking skills. A&S or LLQP license (an asset).
What's in it for you: Hybrid work environment Excellent health benefits Employee assistance program Wellness account Minimum 3 weeks' vacation Generous sick and flex days Opportunities to learn new skills, grow, and move into different roles A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.
MSH is an Equal Opportunity Employer MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!
About Us: We are seeking ambitious individuals who share our values and passion for making a positive impact on people's lives around the world. If you are looking for a career that challenges and inspires you, you've come to the right place.
About You: You have experience working in customer service, retail, or a call center and are interested in building upon your successful track record in sales. You have an outgoing, dynamic personality, and a “can-do” attitude and you love a challenge. You are metrics-oriented, organized, and have a need to win. You are a dedicated, proactive, friendly, and approachable person. You have patience and understanding in difficult situations and can listen and respond to the client’s needs in a way that best represents our company. You are an experienced professional who wants to be part of a tight-knit team and has a passion for providing outstanding customer service and support.
In this role, you’ll get to experience: Assist the inbound call center in selling accident and sickness (travel) insurance to new and existing clients, including Canadian and International travelers, students, and expatriates such as diplomats, NGOs, and aid organizations Provide information to customers in response to inquiries regarding products and services, converting a high percentage of calls into sales Meet established sales targets Determine client insurance coverage, calculate premiums,and establish method of payment Provide information concerning group and individual insurance packages, the range of risk coverage benefits paid, and other policy features Understand customer needs and recommend products accordingly Explain product selection rationale to customers and ensure that customers understand eligibility requirements, benefits, exclusions,s and definitions Know specific insurance vocabulary and jargon and be able to communicate information in policy wording to customers/proxies Track all client information in CRM Simultaneously use distinct online systems to process quotes and sales Guide customers through the application and confirmation process and send confirmations to customers and/or proxies/affiliates Answer other customer inquiries about coverage, emergency assistance, refunds, etc. Guide international student policyholders through medical assistance and claims processes, escalating cases where necessary Track and file online purchases when assigned or during slow periods Track affiliate (student/group/agent) information accordingly in the CRM system Understand current product updates/promotions available to clients Complete other administrative tasks during slow periods Ability to address issues, provide support, and offer information, as needed, to keep customers satisfied and retain business
What you bring: High School diploma Previous Insurance Industry experience Prior customer service experience
Preferred Skills: Exceptional verbal and written communication skills (Bilingual French/English preferred). Strong listening abilities with a clear and professional telephone voice. Ability to handle stressful situations calmly and professionally. Friendly, compassionate demeanor with excellent adaptability during change. Proficient in computer literacy, including typing and internet navigation. Effective multitasking skills. A&S or LLQP license (an asset).
What’s in it for you: Hybrid work environment Excellent health benefits Employee assistance program Wellness account Minimum 3 weeks’ vacation Generous sick and flex days Opportunities to learn new skills, grow, and move into different roles A work environment that embraces diversity and promotes inclusivity. Supportive leadership prioritizes your success and cares about your well-being. A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.
MSH is an Equal Opportunity Employer MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.
