Job Title: Operations Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: International Imports Manager About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments , are proactive problem-solvers, and prioritize both efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization. Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Supervising the Barrie Operations team in their day-to-day activities, including: Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA Negotiating rates with Carriers Quoting Customers Tracking shipments Communicating shipment details with customers and agents Submitting documents to Customs Brokers Arranging local pickups and deliveries Calculating revenue and costs on shipment files Set clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billing Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management direction Coach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standards Monitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvement Ensure full team competency by identifying skills gaps, implementing cross-training, and fostering professional development Create a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolution Collaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiatives Analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency Act as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutions Drive accountability and ownership, ensuring that each team member understands their impact on service quality and business success Foster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellence Lead and develop the operations team to ensure excellence in execution and a high-performance culture Support company policies & procedures Participate in and complete employee appraisals Participate in onboarding new employees as needed External coaching opportunities and ongoing support from Management will be available to support the operations Supervisor's personal and professional growth Mindset & Personality: Proactive & Solutions-Oriented – See challenges as opportunities and actively seeks ways to improve processes and service Leadership-Driven – Naturally motivates, supports, and develops others while leading by example Accountability-Focused – Takes ownership of results and holds the team to high performance standards Customer-Centric – Prioritizes world-class service and ensures the team delivers seamless customer experiences Resilient & Agile – Handles pressure, manages competing priorities, and stays focused in a fast-paced environment Detail Oriented – Balances the ability to see both immediate tasks and long-term strategic goals Empathetic & Approachable – Builds strong relationships with the team, fostering trust and open communication Results-Driven – Continuously pushes for improvements and higher efficiency Confident Decision-Maker – Can quickly assess situations and make informed decisions under pressure Growth-Oriented – Committed to professional and personal development for both them and their teams Professional & Educational Background: 10+ years of transportation or freight forwarding experience required 4+ years of leadership experience in people management, team supervision, or operational leadership required Experience working with Transportation Management Systems (TMS) and EDI Systems Knowledge of Canada & USA Customs cross border practices & procedures Knowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air) Experience with deliveries to Amazon type Distribution Centers Knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset Experience with Tradeshow and White glove freight considered an asset Knowledgeable in CargoWise considered an asset Working knowledge of Loadlink is considered an asset Post Secondary education in Supply Chain Management considered an asset Certified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an asset Skills & Ability: Leadership & Team Management Strong coaching and mentoring skills to develop team members Ability to set clear expectations and drive accountability Skilled in performance management, feedback, and conflict resolution Experience in motivating teams to achieve and exceed performance targets Operations & Logistics Expertise In-depth understanding of import/export logistics, customs processes, and carrier negotiations Strong ability to analyze operational performance and identify areas for improvement Experience with coordinating complex shipments and troubleshooting logistics challenges Ability to implement process improvements to enhance efficiency Customer Service & Communication Excellent verbal and written communication skills for both internal teams and external partners/customers Strong ability to de-escalate issues and handle customer concerns proactively Capable of training and coaching the team to enhance service levels and responsiveness Strategic Thinking & Problem-Solving Ability to think critically and make data-driven decisions Strong time management and prioritization skills in a fast-moving environment. Skilled in identifying root causes of operational efficiencies and implementing solutions Technical & Analytical Skills Proficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and Excel Ability to track KPIs, analyze trends, and create reports for leadership Experience in cost analysis and revenue tracking for shipments Effort & Working Conditions: Office Environment Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growth Extended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them. PI0562329741fc-30492-38220016
Job Title: Load Broker (FTL/LTL Logistics Specialist) Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Operations Manager About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The Load Broker plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. As a valued team member, this individual ensures world class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion. With deep knowledge of per-pound and per-skid carrier models, the Load Broker serves as the subject matter expert, helping the organization optimize lane coverage, maintain profitability, and exceptional service. This role also supports leadership in identifying process improvements and mentoring junior team members. Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Source, evaluate, and schedule reliable carriers for both dedicated and spot freight within Canada and the U.S. Coordinate transportation of FTL and LTL shipments, ensuring on-time performance. Negotiate competitive rates with carriers, ensuring alignment with customer service levels and profitability using your strong working knowledge of both per-pound and per-skid pricing models. Serve as the point of contact for clients on transportation matters, offering solutions and maintaining positive relationships. Act as one of our subject matter experts (SME) for internal stakeholders on carrier sourcing, pricing models, and freight optimization. Identify process gaps or service concerns, escalate when necessary, and propose solutions for operational improvements. Provide informal leadership by mentoring less experienced coordinators on systems, communication, and best practices. Mindset & Personality: This role is ideal for someone who thrives in a fast-paced, high-responsibility environment and brings a proactive, solutions-focused approach to logistics. The ideal candidate demonstrates: Accountability: Takes ownership of results and follows through on commitments. Sense of Urgency: Moves with purpose and speed, especially when managing time-sensitive freight or Tier 1 customers. Business Acumen: Understands the impact of margin, pricing, and service performance. Strong Communicator: Clear, concise, and professional in both written and verbal communication. Customer Service Oriented: Considers every shipment as a reflection of our brand. Strives to make the client's experience smooth, reliable, consistent, and hassle-free even when problems arise. Dedicated to consistently providing a world class customer experience. Responsive: Maintains clear, timely communication with our clients, carriers, and colleagues. Consistent in providing timely updates, answers, and solutions. Proactive: Anticipates potential issues before they become problems. Takes initiative to improve processes, prevent service failures, and go above and beyond expectations. Professional & Educational Background: Minimum of 5 years' experience handling FTL & LTL shipments in a 3rd party logistics environment Knowledge of National LTL/FTL type systems Intermodal knowledge and experience are considered an asset In-depth understanding of Canadian and U.S. customs and regulations, cross-border shipping best practices, and clearance procedures. Proficient in utilizing Loadlink and other industry load boards for carrier sourcing, lane coverage, and capacity management. Skills & Ability: Communication: Excellent listening skills and the ability to communicate professionally and clearly both written and verbally. Organization: Highly organized and detail oriented. Able to manage multiple priorities with accuracy and follow-through. Multi-tasking: Proven ability to manage competing demands in a fast-paced and dynamic environment. Proactive and adaptable when clients' needs change. Problem-solving: Strong critical thinking skills and the ability to think creatively when dealing with complex requirements or operational bottlenecks or obstacles. Effort & Working Conditions: Office Environment Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growth Extended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them. PI26bae979d1f5-30492-38220725
Job Title: Operations Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: International Imports Manager About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments , are proactive problem-solvers, and prioritize both efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization. Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Supervising the Barrie Operations team in their day-to-day activities, including: Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA Negotiating rates with Carriers Quoting Customers Tracking shipments Communicating shipment details with customers and agents Submitting documents to Customs Brokers Arranging local pickups and deliveries Calculating revenue and costs on shipment files Set clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billing Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management direction Coach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standards Monitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvement Ensure full team competency by identifying skills gaps, implementing cross-training, and fostering professional development Create a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolution Collaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiatives Analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency Act as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutions Drive accountability and ownership, ensuring that each team member understands their impact on service quality and business success Foster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellence Lead and develop the operations team to ensure excellence in execution and a high-performance culture Support company policies & procedures Participate in and complete employee appraisals Participate in onboarding new employees as needed External coaching opportunities and ongoing support from Management will be available to support the operations Supervisor's personal and professional growth Mindset & Personality: Proactive & Solutions-Oriented – See challenges as opportunities and actively seeks ways to improve processes and service Leadership-Driven – Naturally motivates, supports, and develops others while leading by example Accountability-Focused – Takes ownership of results and holds the team to high performance standards Customer-Centric – Prioritizes world-class service and ensures the team delivers seamless customer experiences Resilient & Agile – Handles pressure, manages competing priorities, and stays focused in a fast-paced environment Detail Oriented – Balances the ability to see both immediate tasks and long-term strategic goals Empathetic & Approachable – Builds strong relationships with the team, fostering trust and open communication Results-Driven – Continuously pushes for improvements and higher efficiency Confident Decision-Maker – Can quickly assess situations and make informed decisions under pressure Growth-Oriented – Committed to professional and personal development for both them and their teams Professional & Educational Background: 10+ years of transportation or freight forwarding experience required 4+ years of leadership experience in people management, team supervision, or operational leadership required Experience working with Transportation Management Systems (TMS) and EDI Systems Knowledge of Canada & USA Customs cross border practices & procedures Knowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air) Experience with deliveries to Amazon type Distribution Centers Knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset Experience with Tradeshow and White glove freight considered an asset Knowledgeable in CargoWise considered an asset Working knowledge of Loadlink is considered an asset Post Secondary education in Supply Chain Management considered an asset Certified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an asset Skills & Ability: Leadership & Team Management Strong coaching and mentoring skills to develop team members Ability to set clear expectations and drive accountability Skilled in performance management, feedback, and conflict resolution Experience in motivating teams to achieve and exceed performance targets Operations & Logistics Expertise In-depth understanding of import/export logistics, customs processes, and carrier negotiations Strong ability to analyze operational performance and identify areas for improvement Experience with coordinating complex shipments and troubleshooting logistics challenges Ability to implement process improvements to enhance efficiency Customer Service & Communication Excellent verbal and written communication skills for both internal teams and external partners/customers Strong ability to de-escalate issues and handle customer concerns proactively Capable of training and coaching the team to enhance service levels and responsiveness Strategic Thinking & Problem-Solving Ability to think critically and make data-driven decisions Strong time management and prioritization skills in a fast-moving environment. Skilled in identifying root causes of operational efficiencies and implementing solutions Technical & Analytical Skills Proficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and Excel Ability to track KPIs, analyze trends, and create reports for leadership Experience in cost analysis and revenue tracking for shipments Effort & Working Conditions: Office Environment Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growth Extended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them. PI0562329741fc-30492-38220016
Job Title: Operations Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: International Imports Manager About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments , are proactive problem-solvers, and prioritize both efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization. Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Supervising the Barrie Operations team in their day-to-day activities, including: Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA Negotiating rates with Carriers Quoting Customers Tracking shipments Communicating shipment details with customers and agents Submitting documents to Customs Brokers Arranging local pickups and deliveries Calculating revenue and costs on shipment files Set clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billing Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management direction Coach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standards Monitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvement Ensure full team competency by identifying skills gaps, implementing cross-training, and fostering professional development Create a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolution Collaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiatives Analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency Act as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutions Drive accountability and ownership, ensuring that each team member understands their impact on service quality and business success Foster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellence Lead and develop the operations team to ensure excellence in execution and a high-performance culture Support company policies & procedures Participate in and complete employee appraisals Participate in onboarding new employees as needed External coaching opportunities and ongoing support from Management will be available to support the operations Supervisor's personal and professional growth Mindset & Personality: Proactive & Solutions-Oriented – See challenges as opportunities and actively seeks ways to improve processes and service Leadership-Driven – Naturally motivates, supports, and develops others while leading by example Accountability-Focused – Takes ownership of results and holds the team to high performance standards Customer-Centric – Prioritizes world-class service and ensures the team delivers seamless customer experiences Resilient & Agile – Handles pressure, manages competing priorities, and stays focused in a fast-paced environment Detail Oriented – Balances the ability to see both immediate tasks and long-term strategic goals Empathetic & Approachable – Builds strong relationships with the team, fostering trust and open communication Results-Driven – Continuously pushes for improvements and higher efficiency Confident Decision-Maker – Can quickly assess situations and make informed decisions under pressure Growth-Oriented – Committed to professional and personal development for both them and their teams Professional & Educational Background: 10+ years of transportation or freight forwarding experience required 4+ years of leadership experience in people management, team supervision, or operational leadership required Experience working with Transportation Management Systems (TMS) and EDI Systems Knowledge of Canada & USA Customs cross border practices & procedures Knowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air) Experience with deliveries to Amazon type Distribution Centers Knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset Experience with Tradeshow and White glove freight considered an asset Knowledgeable in CargoWise considered an asset Working knowledge of Loadlink is considered an asset Post Secondary education in Supply Chain Management considered an asset Certified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an asset Skills & Ability: Leadership & Team Management Strong coaching and mentoring skills to develop team members Ability to set clear expectations and drive accountability Skilled in performance management, feedback, and conflict resolution Experience in motivating teams to achieve and exceed performance targets Operations & Logistics Expertise In-depth understanding of import/export logistics, customs processes, and carrier negotiations Strong ability to analyze operational performance and identify areas for improvement Experience with coordinating complex shipments and troubleshooting logistics challenges Ability to implement process improvements to enhance efficiency Customer Service & Communication Excellent verbal and written communication skills for both internal teams and external partners/customers Strong ability to de-escalate issues and handle customer concerns proactively Capable of training and coaching the team to enhance service levels and responsiveness Strategic Thinking & Problem-Solving Ability to think critically and make data-driven decisions Strong time management and prioritization skills in a fast-moving environment. Skilled in identifying root causes of operational efficiencies and implementing solutions Technical & Analytical Skills Proficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and Excel Ability to track KPIs, analyze trends, and create reports for leadership Experience in cost analysis and revenue tracking for shipments Effort & Working Conditions: Office Environment Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growth Extended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them. PI7a9f1aee5535-30492-37926529
Job Title: Operations SupervisorLocation: Barrie, OntarioShift Time: 8:00am to 4:30pm (In-Office)Terms: Permanent Full-TimeSalary: Competitive, based on experienceReports To: International Imports ManagerAbout Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.Job Purpose:The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments , are proactive problem-solvers, and prioritize both efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization.Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational successSupervising the Barrie Operations team in their day-to-day activities, including:Arranging transport of import and export FTL and LTL shipments within and between Canada and the USANegotiating rates with CarriersQuoting CustomersTracking shipmentsCommunicating shipment details with customers and agentsSubmitting documents to Customs BrokersArranging local pickups and deliveriesCalculating revenue and costs on shipment filesSet clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billingParticipate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management directionCoach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standardsMonitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvementEnsure full team competency by identifying skills gaps, implementing cross-training, and fostering professional developmentCreate a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolutionCollaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiativesAnalyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiencyAct as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutionsDrive accountability and ownership, ensuring that each team member understands their impact on service quality and business successFoster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellenceLead and develop the operations team to ensure excellence in execution and a high-performance cultureSupport company policies & proceduresParticipate in and complete employee appraisalsParticipate in onboarding new employees as neededExternal coaching opportunities and ongoing support from Management will be available to support the operations Supervisor's personal and professional growthMindset & Personality:Proactive & Solutions-Oriented – See challenges as opportunities and actively seeks ways to improve processes and serviceLeadership-Driven – Naturally motivates, supports, and develops others while leading by exampleAccountability-Focused – Takes ownership of results and holds the team to high performance standardsCustomer-Centric – Prioritizes world-class service and ensures the team delivers seamless customer experiencesResilient & Agile – Handles pressure, manages competing priorities, and stays focused in a fast-paced environmentDetail Oriented – Balances the ability to see both immediate tasks and long-term strategic goalsEmpathetic & Approachable – Builds strong relationships with the team, fostering trust and open communicationResults-Driven – Continuously pushes for improvements and higher efficiencyConfident Decision-Maker – Can quickly assess situations and make informed decisions under pressureGrowth-Oriented – Committed to professional and personal development for both them and their teamsProfessional & Educational Background:10+ years of transportation or freight forwarding experience required4+ years of leadership experience in people management, team supervision, or operational leadership requiredExperience working with Transportation Management Systems (TMS) and EDI SystemsKnowledge of Canada & USA Customs cross border practices & proceduresKnowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air)Experience with deliveries to Amazon type Distribution CentersKnowledge of container port operations, rail line operations and airline cargo terminal operations considered and assetExperience with Tradeshow and White glove freight considered an assetKnowledgeable in CargoWise considered an assetWorking knowledge of Loadlink is considered an assetPost Secondary education in Supply Chain Management considered an assetCertified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an assetSkills & Ability:Leadership & Team ManagementStrong coaching and mentoring skills to develop team membersAbility to set clear expectations and drive accountabilitySkilled in performance management, feedback, and conflict resolutionExperience in motivating teams to achieve and exceed performance targetsOperations & Logistics ExpertiseIn-depth understanding of import/export logistics, customs processes, and carrier negotiationsStrong ability to analyze operational performance and identify areas for improvementExperience with coordinating complex shipments and troubleshooting logistics challengesAbility to implement process improvements to enhance efficiencyCustomer Service & CommunicationExcellent verbal and written communication skills for both internal teams and external partners/customersStrong ability to de-escalate issues and handle customer concerns proactivelyCapable of training and coaching the team to enhance service levels and responsivenessStrategic Thinking & Problem-SolvingAbility to think critically and make data-driven decisionsStrong time management and prioritization skills in a fast-moving environment.Skilled in identifying root causes of operational efficiencies and implementing solutionsTechnical & Analytical SkillsProficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and ExcelAbility to track KPIs, analyze trends, and create reports for leadershipExperience in cost analysis and revenue tracking for shipmentsEffort & Working Conditions:Office EnvironmentWhy Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environmentCollaborative and supportive team culture with a focus on continuous improvementCasual work environmentEngaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growthExtended health benefitsDental careVision careEmployee Assistance ProgramLife insuranceRRSP programOur organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.
PI7b70f5769b87-37238-37926529
Job Title: Operations Supervisor
Location: Barrie, Ontario
Shift Time: 8:00am to 4:30pm (In-Office)
Terms: Permanent Full-Time
Salary: Competitive, based on experience
Reports To: International Imports Manager
About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.
Job Purpose:
The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments , are proactive problem-solvers, and prioritize both efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization.
Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Supervising the Barrie Operations team in their day-to-day activities, including:Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA Negotiating rates with Carriers Quoting Customers Tracking shipments Communicating shipment details with customers and agents Submitting documents to Customs Brokers Arranging local pickups and deliveries Calculating revenue and costs on shipment files Set clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billing Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management direction Coach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standards Monitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvement Ensure full team competency by identifying skills gaps, implementing cross-training, and fostering professional development Create a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolution Collaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiatives Analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency Act as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutions Drive accountability and ownership, ensuring that each team member understands their impact on service quality and business success Foster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellence Lead and develop the operations team to ensure excellence in execution and a high-performance culture Support company policies & procedures Participate in and complete employee appraisals Participate in onboarding new employees as needed External coaching opportunities and ongoing support from Management will be available to support the operations Supervisor's personal and professional growth
Mindset & Personality: Proactive & Solutions-Oriented -See challenges as opportunities and actively seeks ways to improve processes and service Leadership-Driven - Naturally motivates, supports, and develops others while leading by example Accountability-Focused - Takes ownership of results and holds the team to high performance standards Customer-Centric - Prioritizes world-class service and ensures the team delivers seamless customer experiences Resilient & Agile - Handles pressure, manages competing priorities, and stays focused in a fast-paced environment Detail Oriented - Balances the ability to see both immediate tasks and long-term strategic goals Empathetic & Approachable - Builds strong relationships with the team, fostering trust and open communication Results-Driven - Continuously pushes for improvements and higher efficiency Confident Decision-Maker - Can quickly assess situations and make informed decisions under pressure Growth-Oriented - Committed to professional and personal development for both them and their teams
Professional & Educational Background: 10+ years of transportation or freight forwarding experience required 4+ years of leadership experience in people management, team supervision, or operational leadership required Experience working with Transportation Management Systems (TMS) and EDI Systems Knowledge of Canada & USA Customs cross border practices & procedures Knowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air) Experience with deliveries to Amazon type Distribution Centers Knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset Experience with Tradeshow and White glove freight considered an asset Knowledgeable in CargoWise considered an asset Working knowledge of Loadlink is considered an asset Post Secondary education in Supply Chain Management considered an asset Certified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an asset
Skills & Ability:
Leadership & Team Management Strong coaching and mentoring skills to develop team members Ability to set clear expectations and drive accountability Skilled in performance management, feedback, and conflict resolution Experience in motivating teams to achieve and exceed performance targets
Operations & Logistics Expertise In-depth understanding of import/export logistics, customs processes, and carrier negotiations Strong ability to analyze operational performance and identify areas for improvement Experience with coordinating complex shipments and troubleshooting logistics challenges Ability to implement process improvements to enhance efficiency
Customer Service & Communication Excellent verbal and written communication skills for both internal teams and external partners/customers Strong ability to de-escalate issues and handle customer concerns proactively Capable of training and coaching the team to enhance service levels and responsiveness
Strategic Thinking & Problem-Solving Ability to think critically and make data-driven decisions Strong time management and prioritization skills in a fast-moving environment. Skilled in identifying root causes of operational efficiencies and implementing solutions
Technical & Analytical Skills Proficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and Excel Ability to track KPIs, analyze trends, and create reports for leadership Experience in cost analysis and revenue tracking for shipments
Effort & Working Conditions: Office Environment
Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growthExtended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program
Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.
PI8d8f4e5afdd1-0016
Job Title: Load Broker (FTL/LTL Logistics Specialist) Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Operations Manager About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The Load Broker plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. As a valued team member, this individual ensures world class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion. With deep knowledge of per-pound and per-skid carrier models, the Load Broker serves as the subject matter expert, helping the organization optimize lane coverage, maintain profitability, and exceptional service. This role also supports leadership in identifying process improvements and mentoring junior team members. Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Source, evaluate, and schedule reliable carriers for both dedicated and spot freight within Canada and the U.S. Coordinate transportation of FTL and LTL shipments, ensuring on-time performance. Negotiate competitive rates with carriers, ensuring alignment with customer service levels and profitability using your strong working knowledge of both per-pound and per-skid pricing models. Serve as the point of contact for clients on transportation matters, offering solutions and maintaining positive relationships. Act as one of our subject matter experts (SME) for internal stakeholders on carrier sourcing, pricing models, and freight optimization. Identify process gaps or service concerns, escalate when necessary, and propose solutions for operational improvements. Provide informal leadership by mentoring less experienced coordinators on systems, communication, and best practices. Mindset & Personality: This role is ideal for someone who thrives in a fast-paced, high-responsibility environment and brings a proactive, solutions-focused approach to logistics. The ideal candidate demonstrates: Accountability: Takes ownership of results and follows through on commitments. Sense of Urgency: Moves with purpose and speed, especially when managing time-sensitive freight or Tier 1 customers. Business Acumen: Understands the impact of margin, pricing, and service performance. Strong Communicator: Clear, concise, and professional in both written and verbal communication. Customer Service Oriented: Considers every shipment as a reflection of our brand. Strives to make the client's experience smooth, reliable, consistent, and hassle-free even when problems arise. Dedicated to consistently providing a world class customer experience. Responsive: Maintains clear, timely communication with our clients, carriers, and colleagues. Consistent in providing timely updates, answers, and solutions. Proactive: Anticipates potential issues before they become problems. Takes initiative to improve processes, prevent service failures, and go above and beyond expectations. Professional & Educational Background: Minimum of 5 years' experience handling FTL & LTL shipments in a 3rd party logistics environment Knowledge of National LTL/FTL type systems Intermodal knowledge and experience are considered an asset In-depth understanding of Canadian and U.S. customs and regulations, cross-border shipping best practices, and clearance procedures. Proficient in utilizing Loadlink and other industry load boards for carrier sourcing, lane coverage, and capacity management. Skills & Ability: Communication: Excellent listening skills and the ability to communicate professionally and clearly both written and verbally. Organization: Highly organized and detail oriented. Able to manage multiple priorities with accuracy and follow-through. Multi-tasking: Proven ability to manage competing demands in a fast-paced and dynamic environment. Proactive and adaptable when clients' needs change. Problem-solving: Strong critical thinking skills and the ability to think creatively when dealing with complex requirements or operational bottlenecks or obstacles. Effort & Working Conditions: Office Environment Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growth Extended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.
PIa46aa-0725
Job Title: Operations Supervisor
Location: Barrie, Ontario
Shift Time: 8:00am to 4:30pm (In-Office)
Terms: Permanent Full-Time
Salary: Competitive, based on experience
Reports To: International Imports Manager
About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.
Job Purpose:
The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments , are proactive problem-solvers, and prioritize both efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization.
Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Supervising the Barrie Operations team in their day-to-day activities, including:Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA Negotiating rates with Carriers Quoting Customers Tracking shipments Communicating shipment details with customers and agents Submitting documents to Customs Brokers Arranging local pickups and deliveries Calculating revenue and costs on shipment files Set clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billing Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management direction Coach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standards Monitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvement Ensure full team competency by identifying skills gaps, implementing cross-training, and fostering professional development Create a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolution Collaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiatives Analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency Act as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutions Drive accountability and ownership, ensuring that each team member understands their impact on service quality and business success Foster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellence Lead and develop the operations team to ensure excellence in execution and a high-performance culture Support company policies & procedures Participate in and complete employee appraisals Participate in onboarding new employees as needed External coaching opportunities and ongoing support from Management will be available to support the operations Supervisor's personal and professional growth
Mindset & Personality: Proactive & Solutions-Oriented -See challenges as opportunities and actively seeks ways to improve processes and service Leadership-Driven - Naturally motivates, supports, and develops others while leading by example Accountability-Focused - Takes ownership of results and holds the team to high performance standards Customer-Centric - Prioritizes world-class service and ensures the team delivers seamless customer experiences Resilient & Agile - Handles pressure, manages competing priorities, and stays focused in a fast-paced environment Detail Oriented - Balances the ability to see both immediate tasks and long-term strategic goals Empathetic & Approachable - Builds strong relationships with the team, fostering trust and open communication Results-Driven - Continuously pushes for improvements and higher efficiency Confident Decision-Maker - Can quickly assess situations and make informed decisions under pressure Growth-Oriented - Committed to professional and personal development for both them and their teams
Professional & Educational Background: 10+ years of transportation or freight forwarding experience required 4+ years of leadership experience in people management, team supervision, or operational leadership required Experience working with Transportation Management Systems (TMS) and EDI Systems Knowledge of Canada & USA Customs cross border practices & procedures Knowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air) Experience with deliveries to Amazon type Distribution Centers Knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset Experience with Tradeshow and White glove freight considered an asset Knowledgeable in CargoWise considered an asset Working knowledge of Loadlink is considered an asset Post Secondary education in Supply Chain Management considered an asset Certified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an asset
Skills & Ability:
Leadership & Team Management Strong coaching and mentoring skills to develop team members Ability to set clear expectations and drive accountability Skilled in performance management, feedback, and conflict resolution Experience in motivating teams to achieve and exceed performance targets
Operations & Logistics Expertise In-depth understanding of import/export logistics, customs processes, and carrier negotiations Strong ability to analyze operational performance and identify areas for improvement Experience with coordinating complex shipments and troubleshooting logistics challenges Ability to implement process improvements to enhance efficiency
Customer Service & Communication Excellent verbal and written communication skills for both internal teams and external partners/customers Strong ability to de-escalate issues and handle customer concerns proactively Capable of training and coaching the team to enhance service levels and responsiveness
Strategic Thinking & Problem-Solving Ability to think critically and make data-driven decisions Strong time management and prioritization skills in a fast-moving environment. Skilled in identifying root causes of operational efficiencies and implementing solutions
Technical & Analytical Skills Proficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and Excel Ability to track KPIs, analyze trends, and create reports for leadership Experience in cost analysis and revenue tracking for shipments
Effort & Working Conditions: Office Environment
Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growthExtended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program
Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.
PI50eb-6529
