Are you a people person who enjoys solving problems and building lasting relationships? Are you ready to kick-start your career with a growing company in a vital industry? Onyx-Fire Protection Services Inc. , a national leader in fire protection, is expanding and looking for multiple motivated Account Managers to join our team! We’re seeking career professionals who are eager to grow in account management and take on new challenges. What You’ll Do Build and maintain strong relationships with clients across your assigned accounts. Manage service contracts and ensure client satisfaction through proactive communication. Share inspection results and help clients understand issues with their fire protection systems. Support clients in staying compliant with safety regulations and industry codes. Coordinate with our Operations team to ensure timely and effective service delivery. Track account performance and ensure consistent, high-quality service. Assist the Sales team in identifying and onboarding new business opportunities. Learn to negotiate service terms that benefit both the client and Onyx-Fire. Work toward goals related to client satisfaction, retention, and company growth. What We’re Looking For 3–5 years in a client-facing role with responsibility for customer satisfaction and retention. Exposure to Fire Protection, Electrical, Mechanical, or Technical Trades is an asset (not required). Demonstrated ability to quickly learn technical concepts (codes, compliance, etc.). Confident communicator with clear phone presence and professional email etiquette. Strong multitasking and organizational skills in a fast-paced environment. Proficient in Microsoft Office (Word, Excel, PowerPoint); CRM experience (Dynamics is a plus). Coachable, open to feedback, and eager to learn the business. Builds rapport easily with clients, strong listener with attention to detail. Problem solver who adapts to challenges and delivers solutions. Ambitious, competitive, and goal oriented. What We Offer Supportive, family-oriented team environment where collaboration is key. Unlimited career growth opportunities in a rapidly expanding company. Training and mentorship programs led by experienced professionals to help you thrive. Comprehensive benefits package after just 3 months. Direct access to leadership and an open-door culture that values your ideas. Competitive first-year earnings: make up to 70,000–$75,000 in your first year Performance-driven rewards: Achieve your KPIs and unlock even more earning potential/bonus Why Join Onyx-Fire Protection Services? We’re more than just a company—we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed. Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.
Do you thrive in an organization and support role? Are you a team player and customer service focused? Onyx-Fire Protection Services Inc., a leader in the Canadian fire protection service industry is growing and searching for a Sales Coordinator to support our sales and account management. Responsibilities: Administrative support for all sales and account management processes Prepare proposals, reports, ad hoc documents Handle a high volume of incoming calls and emails, client requests Work closely with sales reps and account managers to provide administrative support Liaise with Accounting, Estimating and Operations teams Use of proprietary business software for processing, document management (training provided) Qualifications: Highschool Diploma or equivalent Intermediate to Advanced knowledge of MS Office products Excellent communication skills both verbal and written Excellent typing and data entry skills Proven team player with ability to succeed in a fast-paced environment Strong understanding and commitment to requirements of confidentiality Exceptional attention to detail and organizational skills Positive, can-do, solutions-oriented attitude We offer a competitive compensation package, top benefits and an unlimited opportunity for advancement. Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike and delivers preventative maintenance and project services to protect our client’s people and their properties. Onyx Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process. Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility and be part of a team who share the same goals. We take pride in advancing the company by taking care of our clients and making a difference in their property operations and life safety requirements.
