Applicants for this role must possess a valid driver's license and access to a car, as it is a prerequisite for successful job performance Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a Senior Dealer Solutions Executive with experience in sales and territory management. You will be part of a dedicated sales team responsible for driving the successful growth of dealer consignment and providing an end-to-end dealer-focused solution. In this role, you will have the opportunity to use your experience in prospecting and developing customer relationships, implementing sales strategies, and providing product expertise. You Are: Motivated. You are highly driven to meet monthly sales targets and build strong relationships, utilizing data and internal/external connections. Analytical. You have the ability to analyze data, identify market trends, and develop objectives and strategies based on your findings. Customer-Focused. You prioritize understanding customer needs through thorough assessments and provide effective solutions and coaching. You Will: Build customer relationships through needs assessments, product presentations, and coaching on pricing and engagement. Drive growth of dealer consignment by prospecting and developing franchise and large independent dealership relationships. Onboard and train new customers, ensuring seamless utilization of OPENLANE's offerings. Maintain active franchise seller relationships, reviewing performance and increasing volume. Analyze territory, develop strategies for new business acquisition, and accurately forecast sales against budget. Who You Will Work With: Reporting to the District Sales Manager, this role will collaborate with the Market Sales Coordinators, interact with dealership owners/GMs, and work closely with cross-functional teams on a regular basis. Must Have's: 5+ years of demonstrated sales success with territory management Experience in Salesforce is a plus Qualified to operate a motor vehicle and possess a valid driver's license Nice to Have's: Experience in the automotive industry, especially regarding technology and inventory management solutions. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement Sound like a match? Apply Now - We can't wait to hear from you!
Applicants for this role must possess a valid driver's license and access to a car, as it is a prerequisite for successful job performance Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a Senior Dealer Solutions Executive with experience in sales and territory management. You will be part of a dedicated sales team responsible for driving the successful growth of dealer consignment and providing an end-to-end dealer-focused solution. In this role, you will have the opportunity to use your experience in prospecting and developing customer relationships, implementing sales strategies, and providing product expertise. You Are: Motivated. You are highly driven to meet monthly sales targets and build strong relationships, utilizing data and internal/external connections. Analytical. You have the ability to analyze data, identify market trends, and develop objectives and strategies based on your findings. Customer-Focused. You prioritize understanding customer needs through thorough assessments and provide effective solutions and coaching. You Will: Build customer relationships through needs assessments, product presentations, and coaching on pricing and engagement. Drive growth of dealer consignment by prospecting and developing franchise and large independent dealership relationships. Onboard and train new customers, ensuring seamless utilization of OPENLANE's offerings. Maintain active franchise seller relationships, reviewing performance and increasing volume. Analyze territory, develop strategies for new business acquisition, and accurately forecast sales against budget. Who You Will Work With: Reporting to the District Sales Manager, this role will collaborate with the Market Sales Coordinators, interact with dealership owners/GMs, and work closely with cross-functional teams on a regular basis. Must Have's: 5+ years of demonstrated sales success with territory management Experience in Salesforce is a plus Qualified to operate a motor vehicle and possess a valid driver's license Nice to Have's: Experience in the automotive industry, especially regarding technology and inventory management solutions. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement Sound like a match? Apply Now - We can't wait to hear from you!
Applicants for this role must possess a valid driver's license and access to a car, as it is a prerequisite for successful job performance Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a Senior Dealer Solutions Executive with experience in sales and territory management. You will be part of a dedicated sales team responsible for driving the successful growth of dealer consignment and providing an end-to-end dealer-focused solution. In this role, you will have the opportunity to use your experience in prospecting and developing customer relationships, implementing sales strategies, and providing product expertise. You Are: Motivated. You are highly driven to meet monthly sales targets and build strong relationships, utilizing data and internal/external connections. Analytical. You have the ability to analyze data, identify market trends, and develop objectives and strategies based on your findings. Customer-Focused. You prioritize understanding customer needs through thorough assessments and provide effective solutions and coaching. You Will: Build customer relationships through needs assessments, product presentations, and coaching on pricing and engagement. Drive growth of dealer consignment by prospecting and developing franchise and large independent dealership relationships. Onboard and train new customers, ensuring seamless utilization of OPENLANE's offerings. Maintain active franchise seller relationships, reviewing performance and increasing volume. Analyze territory, develop strategies for new business acquisition, and accurately forecast sales against budget. Who You Will Work With: Reporting to the District Sales Manager, this role will collaborate with the Market Sales Coordinators, interact with dealership owners/GMs, and work closely with cross-functional teams on a regular basis. Must Have's: 5+ years of demonstrated sales success with territory management Experience in Salesforce is a plus Qualified to operate a motor vehicle and possess a valid driver's license Nice to Have's: Experience in the automotive industry, especially regarding technology and inventory management solutions. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement Sound like a match? Apply Now - We can't wait to hear from you!
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity . We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a Dealer Solutions Executive (Sault Ste. Marie Area ) with experience in the automotive industry. You will be part of a dynamic Sales team responsible for managing accounts and promoting the adoption of our products and services. You will be involved in managing existing users, encouraging product utilization, and providing feedback on market conditions. In this role, you will have the opportunity to use your experience in client management, sales strategies, and industry knowledge to drive success. You Are: Team-oriented. You thrive in a collaborative environment and work well with others. Customer-focused. You have excellent communication and customer service skills. Self-motivated. You can work independently with minimal supervision. Detail-oriented. You pay attention to the small details to ensure excellent outcomes. You Will: Develop and grow new and existing accounts through effective sales strategies and promotions. Travel to dealerships, assisting with the application, including training and support. Collect data and capture vehicle information for auctions on the platform. Launch new vehicle profiles on the app for dealers. Maintain strong relationships with users and partners, offering ongoing sales and technical support. Identify, manage, and follow up on leads received through various channels, ensuring efficient resolution of client account issues. Who You Will Work With: Reporting to the District Sales Manager, this role will collaborate with the Sales team, Market Sales Coordinators, and platform users regularly. Must Have's: 1-2 years of experience managing multiple clients and/or accounts Strong interpersonal, negotiation, and communication skills. Ability to analyze market trends and develop strategies. Autonomous, self-driven, and a team player. Willingness to travel daily within the region. Must possess a valid driver's license, reliable transportation, and a good driving record. Nice to Have's: Familiarity with wholesale vehicle auctions. Experience in the automotive industry in general Knowledge of Experience with trade shows and referrals. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement Sound like a match? Apply Now - We can't wait to hear from you!
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Employer-paid medical, dental, and vision benefits Immediately Vested RRSP (Canada) with company match Paid Vacation, Float, and Care Time Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D) Long Term Disability Robust Employee Assistance Program through Telus Health Employer paid Leap into Service Day to volunteer in your community Tuition Reimbursement for eligible programs Stock Options at a discounted rate after 6 months of continuous employment Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement We're Looking For: We are seeking a National Commercial Account Representative for a 12-month temporary contract with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE's platforms. As part of a National Account team, you will support the administration of assigned accounts across all 14 Vehicle Logistic Centers (VLC's) in Canada. You'll liaise with local VLC contacts to support the vehicle and personal property redemption process for repo units.
You Are: Organized. You will manage a range of accounts, ensuring customer SLA's are consistently met and manage communication flow. Collaborative. Work closely with other teams and stakeholders to identify and address concerns. Detail Oriented. Ensure sales vehicles meet account specifications. Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner. Adaptable. Demonstrate flexibility in handling changing work environments. Proactive. Identify and address areas of concern, involving leadership as necessary. You Will: Coordinate the inventory and sale of commercial vehicles by: entering data into the system, managing vehicle status through portal, taking vehicles out of leasing, transmitting data to customers computer systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order requests Negotiate sale of pending bids as per customer service level agreements. Enter transportation and other service requests into systems. Generates/prepares reports by gathering data from computerized systems (i.e. inventory reports and sales summary). Ensuring customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner; escalating to National Account Manager where appropriate. Manually or electronically entering new data in an accurate and timely manner, including vehicle information, registrations and other documents. Process process payments, file sales transactions, balance & transmit sale reports & EFT wire transfers. Respond to customer inquiries and complete the repossession/redemption process as per established procedures. Work closely with other Commercial Accounts Reps to train as backup for other accounts and ensure all customers have SLA's met. Support other administrative tasks, including sale day functions, as required. Must Haves: High school education or equivalent 1-3 Years' of related experience in account coordination Tech-savvy, and comfortable using Google Suite Strong customer service and communication skills Excellent organizational and time management skills Able to work with minimal supervision, contributing to team results Nice to Haves: Prior experience in commercial account management is a definite asset Prior experience within the automotive remarketing industry Experience with AMS, VTrace, and other OPENLANE systems Ability to identify value-added repairs and services is an asset Bilingual (English/French) Sound like a match? Apply Now - We can't wait to hear from you! Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit . AFC's Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers. We're Looking for: A Relationship Manager with a strong background in building customer relationships, fostering a positive local culture focused on employee development, and driving business growth. You will be part of the AFC team responsible for portfolio management, risk mitigation, team member development, and ensuring operational efficiencies. In this role, you will have the opportunity to utilize your experience in sales, customer service, and leadership. The ideal candidate will have three (3) years of people leadership experience and a minimum of six (6) years of relevant experience in customer-facing, sales, or sales support roles. You are: Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your team, celebrating their wins, and supporting them through their struggles. Powered by Passion. You are obsessed with customer service and driven to help our customers realize their unlimited potential. You understand that our dealers' success relies on your commitment and perseverance. Vision-Driven. You prioritize understanding your customers' future needs and are dedicated to continuous improvement. You make it easier for customers to do business while preparing for what's to come. Dedicated. You have an unwavering "people-first" commitment to ensure success and provide support to both your customers and team. You will: Cultivate new business relationships and manage customer acquisition. Coach and develop your team in portfolio management, data analysis, and business development. Conduct regular meetings with your team to align on goals and strategy. Provide industry-leading knowledge to help customers manage and grow their businesses. Forecast opportunities and challenges based on understanding local area and customer operations. Lead prospecting, growth, and portfolio development efforts. Act as a trusted advisor through collaboration with internal stakeholders and external partners. Ensure compliance with applicable laws and codes for the assigned geographic area. Who you will work with: Reporting to the Regional Director, this role will collaborate with various teams, including Credit, Contracting, Collections, Training, and Operations, on a regular basis. You will also interact with customers and external partners, building strong relationships and providing exceptional service. Must Have's: 5+ years of experience in customer-facing, sales, sales support roles. 3+ years of people leadership experience Experience in team management and building strong sales relationships Passion for leading people, projects, and budgets Ability and desire to frequently travel within your market to support our current and prospective customer base. Familiarity with risk management principles and collections procedures High level of accountability towards local goals and business targets. Nice to Have's: Experience in the automotive, financial services, or related industries. Basic understanding of financial statements Proficiency in Google Workspace, Salesforce, Tableau Familiarity with customer relationship management (CRM) tools What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401 K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!
Qui sommes-nous :Chez OPENLANE, nous facilitons la vente en gros pour que nos clients aient plus de succès. Nous sommes une entreprise technologique qui crée la place de marché numérique la plus avancée et la plus simple du monde pour les véhicules d'occasion.Nous sommes une société de données qui aide les clients à acheter et à vendre plus intelligemment grâce à des informations claires et exploitables qu'ils peuvent comprendre et utiliser.Nous sommes une entreprise innovante qui accélère l'avenir de la remise en marché en gros grâce à la curiosité, à la collaboration et à l'esprit d'entreprise.Nos valeurs : Des bâtisseurs de chemin motivés. Nous relevons des défis qui nous incitent à construire, à créer et à innover.Une curiosité sans faille. Nous cherchons à comprendre et à améliorer l'expérience de nos clients.Une prise de risque intelligente. Nous transformons le risque en progrès grâce aux données, à l'expérience et à l'intuition.L'appropriation sans crainte. Nous tenons nos promesses et apprenons en cours de route.Nous recherchons :Nous recherchons un gestionnaire de l'arbitration ayant de l'expérience dans les processus d'arbitrage automobile, le service à la clientèle et la résolution des litiges. Vous ferez partie de l'équipe d'arbitration chargée de superviser les opérations quotidiennes du processus d'arbitrage, de veiller à ce que les litiges soient traités efficacement et de gérer l'équipe qui soutient ces opérations. Vous participerez à la révision des dossiers d'arbitrage, veillerez au respect des politiques de l'entreprise et fournirez des solutions équitables et rapides. Le candidat idéal possède plus de 5 ans d'expérience en arbitrage ou dans un rôle similaire de service à la clientèle ou de résolution des litiges.Vous êtes :Orienté(e) vers le client. Vous donnez la priorité à la satisfaction du client et cherchez à résoudre les litiges de manière équitable.Vous avez le sens du détail. Vous veillez à ce que toutes les affaires d'arbitrage soient traitées de manière approfondie et conformément aux politiques de l'entreprise.Vous êtes axé sur la recherche de solutions. Vous travaillez rapidement pour résoudre les litiges d'une manière qui profite à la fois à l'entreprise et au client.Un communicateur efficace. Vous êtes capable d'expliquer clairement à toutes les parties prenantes les résultats complexes de l'arbitrage.Organisé. Vous êtes capable de gérer efficacement plusieurs dossiers et priorités.Vos missions :Superviser les opérations d'arbitrage au jour le jour, en veillant à la résolution équitable et efficace des litiges avec les clients.Veiller au respect des politiques et procédures de l'entreprise lors du traitement des dossiers d'arbitrage.Collaborer avec des équipes internes telles que le service clientèle et les ventes afin de recueillir des informations pour les dossiers d'arbitrage.Diriger l'équipe d'arbitrage, gérer les performances et veiller à ce que les objectifs du service soient atteints.Contrôler les indicateurs clés liés à l'arbitrage et utiliser les données pour recommander des améliorations.Assurer une communication rapide et courtoise avec les clients, en fournissant des explications sur les résultats de l'arbitrage.Soutenir l'amélioration continue des processus d'arbitrage et des initiatives de satisfaction des clients.Vous travaillerez avec:Sous la responsabilité du Gestionnaire senior de l’arbitration, vous travaillerez en étroite collaboration avec les équipes du service clientèle, des ventes, des opérations, de la mécanique et du service juridique afin d'assurer une résolution harmonieuse des litiges et une excellence opérationnelle.Incontournables :Plus de 5 ans d'expérience dans le domaine de l'arbitrage, du service à la clientèle ou de la résolution des litiges.Baccalauréat de préférence.Capacité avérée à gérer une équipe et à diriger le processus d'arbitrage.Excellentes compétences en matière de communication et de relations interpersonnelles.Solides capacités d'organisation et de gestion du temps. Idéalement :Expérience dans le secteur de l'automobile ou des ventes aux enchères.Connaissance des lois et pratiques en matière d'arbitrage.Expérience dans l'amélioration des processus opérationnels.Vous semblez correspondre à ce profil ? Postulez maintenant - Nous sommes impatients de vous rencontrer!============================================================Who We Are:At OPENLANE, we make wholesale easy so our customers can be more successful. We are a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We are a data company helping customers buy and sell smarter with clear actionable insights they can understand and use. We are an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values:Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate.Relentless Curiosity: We seek to understand and improve our customers’ experience.Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.Fearless Ownership: We deliver what we promise and learn along the way.We’re Looking For:We are seeking a Arbitration Manager with experience in automotive arbitration processes, customer service, and dispute resolution. You will be part of the Arbitration Team responsible for overseeing the day-to-day operations of the arbitration process, ensuring disputes are handled efficiently, and managing the team that supports these operations. You will be involved in reviewing arbitration cases, ensuring compliance with company policies, and providing resolutions in a fair and timely manner. The ideal candidate will have 5+ years of experience in arbitration or a similar customer service/dispute resolution role.You Are:Customer-Focused. You prioritize customer satisfaction and seek fair resolutions to disputes.Detail-Oriented. You ensure all arbitration cases are handled thoroughly and in line with company policies.Solution-Driven. You work quickly to resolve disputes in a way that benefits both the company and the customer.Effective Communicator. You can explain complex arbitration outcomes clearly to all stakeholders.Organized. You are skilled at managing multiple cases and priorities efficiently.You Will:Oversee day-to-day arbitration operations, ensuring the fair and efficient resolution of customer disputes.Ensure compliance with company policies and procedures while handling arbitration cases.Collaborate with internal teams such as customer service and sales to gather information for arbitration cases.Provide leadership to the arbitration team, managing performance and ensuring department goals are met.Monitor key metrics related to arbitration and use data to recommend improvements.Ensure prompt and courteous communication with customers, providing explanations for arbitration outcomes.Support the continuous improvement of arbitration processes and customer satisfaction initiatives.Who You Will Work With:Reporting to the Sr. Manager of Arbitrations, this role will collaborate closely with Customer Service, Sales, Operations, Mechanical and Legal Teams on a regular basis to ensure smooth resolution of disputes and operational excellence.Must Have’s:5+ years of experience in arbitration, customer service, or dispute resolution.Bachelor’s degree preferred.Proven ability to manage a team and lead the arbitration process.Excellent communication and interpersonal skills.Strong organizational and time-management abilities.Nice to Have’s:Experience in the automotive or auction industry.Familiarity with arbitration laws and practices.Background in operational process improvement.Sound like a match? Apply Now - We can't wait to hear from you! #J-18808-Ljbffr
Qui sommes-nous :Chez OPENLANE, nous facilitons la vente en gros pour que nos clients aient plus de succès. Nous sommes une entreprise technologique qui crée la place de marché numérique la plus avancée et la plus simple du monde pour les véhicules d'occasion.Nous sommes une société de données qui aide les clients à acheter et à vendre plus intelligemment grâce à des informations claires et exploitables qu'ils peuvent comprendre et utiliser.Nous sommes une entreprise innovante qui accélère l'avenir de la remise en marché en gros grâce à la curiosité, à la collaboration et à l'esprit d'entreprise.Nos valeurs : Des bâtisseurs de chemin motivés. Nous relevons des défis qui nous incitent à construire, à créer et à innover.Une curiosité sans faille. Nous cherchons à comprendre et à améliorer l'expérience de nos clients.Une prise de risque intelligente. Nous transformons le risque en progrès grâce aux données, à l'expérience et à l'intuition.L'appropriation sans crainte. Nous tenons nos promesses et apprenons en cours de route.Nous recherchons :Nous recherchons un gestionnaire de l'arbitration ayant de l'expérience dans les processus d'arbitrage automobile, le service à la clientèle et la résolution des litiges. Vous ferez partie de l'équipe d'arbitration chargée de superviser les opérations quotidiennes du processus d'arbitrage, de veiller à ce que les litiges soient traités efficacement et de gérer l'équipe qui soutient ces opérations. Vous participerez à la révision des dossiers d'arbitrage, veillerez au respect des politiques de l'entreprise et fournirez des solutions équitables et rapides. Le candidat idéal possède plus de 5 ans d'expérience en arbitrage ou dans un rôle similaire de service à la clientèle ou de résolution des litiges.Vous êtes :Orienté(e) vers le client. Vous donnez la priorité à la satisfaction du client et cherchez à résoudre les litiges de manière équitable.Vous avez le sens du détail. Vous veillez à ce que toutes les affaires d'arbitrage soient traitées de manière approfondie et conformément aux politiques de l'entreprise.Vous êtes axé sur la recherche de solutions. Vous travaillez rapidement pour résoudre les litiges d'une manière qui profite à la fois à l'entreprise et au client.Un communicateur efficace. Vous êtes capable d'expliquer clairement à toutes les parties prenantes les résultats complexes de l'arbitrage.Organisé. Vous êtes capable de gérer efficacement plusieurs dossiers et priorités.Vos missions :Superviser les opérations d'arbitrage au jour le jour, en veillant à la résolution équitable et efficace des litiges avec les clients.Veiller au respect des politiques et procédures de l'entreprise lors du traitement des dossiers d'arbitrage.Collaborer avec des équipes internes telles que le service clientèle et les ventes afin de recueillir des informations pour les dossiers d'arbitrage.Diriger l'équipe d'arbitrage, gérer les performances et veiller à ce que les objectifs du service soient atteints.Contrôler les indicateurs clés liés à l'arbitrage et utiliser les données pour recommander des améliorations.Assurer une communication rapide et courtoise avec les clients, en fournissant des explications sur les résultats de l'arbitrage.Soutenir l'amélioration continue des processus d'arbitrage et des initiatives de satisfaction des clients.Vous travaillerez avec:Sous la responsabilité du Gestionnaire senior de l’arbitration, vous travaillerez en étroite collaboration avec les équipes du service clientèle, des ventes, des opérations, de la mécanique et du service juridique afin d'assurer une résolution harmonieuse des litiges et une excellence opérationnelle.Incontournables :Plus de 5 ans d'expérience dans le domaine de l'arbitrage, du service à la clientèle ou de la résolution des litiges.Baccalauréat de préférence.Capacité avérée à gérer une équipe et à diriger le processus d'arbitrage.Excellentes compétences en matière de communication et de relations interpersonnelles.Solides capacités d'organisation et de gestion du temps. Idéalement :Expérience dans le secteur de l'automobile ou des ventes aux enchères.Connaissance des lois et pratiques en matière d'arbitrage.Expérience dans l'amélioration des processus opérationnels.Vous semblez correspondre à ce profil ? Postulez maintenant - Nous sommes impatients de vous rencontrer!============================================================Who We Are:At OPENLANE, we make wholesale easy so our customers can be more successful. We are a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We are a data company helping customers buy and sell smarter with clear actionable insights they can understand and use. We are an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values:Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate.Relentless Curiosity: We seek to understand and improve our customers’ experience.Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.Fearless Ownership: We deliver what we promise and learn along the way.We’re Looking For:We are seeking a Arbitration Manager with experience in automotive arbitration processes, customer service, and dispute resolution. You will be part of the Arbitration Team responsible for overseeing the day-to-day operations of the arbitration process, ensuring disputes are handled efficiently, and managing the team that supports these operations. You will be involved in reviewing arbitration cases, ensuring compliance with company policies, and providing resolutions in a fair and timely manner. The ideal candidate will have 5+ years of experience in arbitration or a similar customer service/dispute resolution role.You Are:Customer-Focused. You prioritize customer satisfaction and seek fair resolutions to disputes.Detail-Oriented. You ensure all arbitration cases are handled thoroughly and in line with company policies.Solution-Driven. You work quickly to resolve disputes in a way that benefits both the company and the customer.Effective Communicator. You can explain complex arbitration outcomes clearly to all stakeholders.Organized. You are skilled at managing multiple cases and priorities efficiently.You Will:Oversee day-to-day arbitration operations, ensuring the fair and efficient resolution of customer disputes.Ensure compliance with company policies and procedures while handling arbitration cases.Collaborate with internal teams such as customer service and sales to gather information for arbitration cases.Provide leadership to the arbitration team, managing performance and ensuring department goals are met.Monitor key metrics related to arbitration and use data to recommend improvements.Ensure prompt and courteous communication with customers, providing explanations for arbitration outcomes.Support the continuous improvement of arbitration processes and customer satisfaction initiatives.Who You Will Work With:Reporting to the Sr. Manager of Arbitrations, this role will collaborate closely with Customer Service, Sales, Operations, Mechanical and Legal Teams on a regular basis to ensure smooth resolution of disputes and operational excellence.Must Have’s:5+ years of experience in arbitration, customer service, or dispute resolution.Bachelor’s degree preferred.Proven ability to manage a team and lead the arbitration process.Excellent communication and interpersonal skills.Strong organizational and time-management abilities.Nice to Have’s:Experience in the automotive or auction industry.Familiarity with arbitration laws and practices.Background in operational process improvement.Sound like a match? Apply Now - We can't wait to hear from you! #J-18808-Ljbffr
Qui sommes-nous :Chez OPENLANE, nous facilitons la vente en gros pour que nos clients aient plus de succès. Nous sommes une entreprise technologique qui crée la place de marché numérique la plus avancée et la plus simple du monde pour les véhicules d'occasion.Nous sommes une société de données qui aide les clients à acheter et à vendre plus intelligemment grâce à des informations claires et exploitables qu'ils peuvent comprendre et utiliser.Nous sommes une entreprise innovante qui accélère l'avenir de la remise en marché en gros grâce à la curiosité, à la collaboration et à l'esprit d'entreprise.Nos valeurs : Des bâtisseurs de chemin motivés. Nous relevons des défis qui nous incitent à construire, à créer et à innover.Une curiosité sans faille. Nous cherchons à comprendre et à améliorer l'expérience de nos clients.Une prise de risque intelligente. Nous transformons le risque en progrès grâce aux données, à l'expérience et à l'intuition.L'appropriation sans crainte. Nous tenons nos promesses et apprenons en cours de route.Nous recherchons :Nous recherchons un gestionnaire de l'arbitration ayant de l'expérience dans les processus d'arbitrage automobile, le service à la clientèle et la résolution des litiges. Vous ferez partie de l'équipe d'arbitration chargée de superviser les opérations quotidiennes du processus d'arbitrage, de veiller à ce que les litiges soient traités efficacement et de gérer l'équipe qui soutient ces opérations. Vous participerez à la révision des dossiers d'arbitrage, veillerez au respect des politiques de l'entreprise et fournirez des solutions équitables et rapides. Le candidat idéal possède plus de 5 ans d'expérience en arbitrage ou dans un rôle similaire de service à la clientèle ou de résolution des litiges.Vous êtes :Orienté(e) vers le client. Vous donnez la priorité à la satisfaction du client et cherchez à résoudre les litiges de manière équitable.Vous avez le sens du détail. Vous veillez à ce que toutes les affaires d'arbitrage soient traitées de manière approfondie et conformément aux politiques de l'entreprise.Vous êtes axé sur la recherche de solutions. Vous travaillez rapidement pour résoudre les litiges d'une manière qui profite à la fois à l'entreprise et au client.Un communicateur efficace. Vous êtes capable d'expliquer clairement à toutes les parties prenantes les résultats complexes de l'arbitrage.Organisé. Vous êtes capable de gérer efficacement plusieurs dossiers et priorités.Vos missions :Superviser les opérations d'arbitrage au jour le jour, en veillant à la résolution équitable et efficace des litiges avec les clients.Veiller au respect des politiques et procédures de l'entreprise lors du traitement des dossiers d'arbitrage.Collaborer avec des équipes internes telles que le service clientèle et les ventes afin de recueillir des informations pour les dossiers d'arbitrage.Diriger l'équipe d'arbitrage, gérer les performances et veiller à ce que les objectifs du service soient atteints.Contrôler les indicateurs clés liés à l'arbitrage et utiliser les données pour recommander des améliorations.Assurer une communication rapide et courtoise avec les clients, en fournissant des explications sur les résultats de l'arbitrage.Soutenir l'amélioration continue des processus d'arbitrage et des initiatives de satisfaction des clients.Vous travaillerez avec:Sous la responsabilité du Gestionnaire senior de l’arbitration, vous travaillerez en étroite collaboration avec les équipes du service clientèle, des ventes, des opérations, de la mécanique et du service juridique afin d'assurer une résolution harmonieuse des litiges et une excellence opérationnelle.Incontournables :Plus de 5 ans d'expérience dans le domaine de l'arbitrage, du service à la clientèle ou de la résolution des litiges.Baccalauréat de préférence.Capacité avérée à gérer une équipe et à diriger le processus d'arbitrage.Excellentes compétences en matière de communication et de relations interpersonnelles.Solides capacités d'organisation et de gestion du temps. Idéalement :Expérience dans le secteur de l'automobile ou des ventes aux enchères.Connaissance des lois et pratiques en matière d'arbitrage.Expérience dans l'amélioration des processus opérationnels.Vous semblez correspondre à ce profil ? Postulez maintenant - Nous sommes impatients de vous rencontrer!============================================================Who We Are:At OPENLANE, we make wholesale easy so our customers can be more successful. We are a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We are a data company helping customers buy and sell smarter with clear actionable insights they can understand and use. We are an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values:Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate.Relentless Curiosity: We seek to understand and improve our customers’ experience.Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.Fearless Ownership: We deliver what we promise and learn along the way.We’re Looking For:We are seeking a Arbitration Manager with experience in automotive arbitration processes, customer service, and dispute resolution. You will be part of the Arbitration Team responsible for overseeing the day-to-day operations of the arbitration process, ensuring disputes are handled efficiently, and managing the team that supports these operations. You will be involved in reviewing arbitration cases, ensuring compliance with company policies, and providing resolutions in a fair and timely manner. The ideal candidate will have 5+ years of experience in arbitration or a similar customer service/dispute resolution role.You Are:Customer-Focused. You prioritize customer satisfaction and seek fair resolutions to disputes.Detail-Oriented. You ensure all arbitration cases are handled thoroughly and in line with company policies.Solution-Driven. You work quickly to resolve disputes in a way that benefits both the company and the customer.Effective Communicator. You can explain complex arbitration outcomes clearly to all stakeholders.Organized. You are skilled at managing multiple cases and priorities efficiently.You Will:Oversee day-to-day arbitration operations, ensuring the fair and efficient resolution of customer disputes.Ensure compliance with company policies and procedures while handling arbitration cases.Collaborate with internal teams such as customer service and sales to gather information for arbitration cases.Provide leadership to the arbitration team, managing performance and ensuring department goals are met.Monitor key metrics related to arbitration and use data to recommend improvements.Ensure prompt and courteous communication with customers, providing explanations for arbitration outcomes.Support the continuous improvement of arbitration processes and customer satisfaction initiatives.Who You Will Work With:Reporting to the Sr. Manager of Arbitrations, this role will collaborate closely with Customer Service, Sales, Operations, Mechanical and Legal Teams on a regular basis to ensure smooth resolution of disputes and operational excellence.Must Have’s:5+ years of experience in arbitration, customer service, or dispute resolution.Bachelor’s degree preferred.Proven ability to manage a team and lead the arbitration process.Excellent communication and interpersonal skills.Strong organizational and time-management abilities.Nice to Have’s:Experience in the automotive or auction industry.Familiarity with arbitration laws and practices.Background in operational process improvement.Sound like a match? Apply Now - We can't wait to hear from you! #J-18808-Ljbffr
*** Les candidats à ce poste doivent être titulaires d’un permis de conduire valide et avoir accès à une voiture, car cela est essentiel pour assurer une bonne performance professionnelle ***Qui sommes-nous :Chez OPENLANE, nous facilitons la vente en gros pour que nos clients aient plus de succès.Nous sommes une entreprise technologique qui crée la place de marché numérique la plus avancée et la plus simple du monde pour les véhicules d'occasion.Nous sommes une société de données qui aide les clients à acheter et à vendre plus intelligemment grâce à des informations claires et exploitables qu'ils peuvent comprendre et utiliser.Nous sommes une entreprise innovante qui accélère l'avenir de la remise en marché en gros grâce à la curiosité, à la collaboration et à l'esprit d'entreprise.Nos valeurs :Des bâtisseurs de chemin motivés. Nous relevons des défis qui nous incitent à construire, à créer et à innover.Une curiosité sans faille. Nous cherchons à comprendre et à améliorer l'expérience de nos clients.Une prise de risque intelligente. Nous transformons le risque en progrès grâce aux données, à l'expérience et à l'intuition.L'appropriation sans crainte. Nous tenons nos promesses et apprenons en cours de route.Nous recherchons :Nous recherchons un coordinateur des ventes sur le marché ayant de l'expérience dans le service à la clientèle et l'utilisation de la technologie. Vous ferez partie d'une équipe dynamique de coordination des ventes chargée de soutenir les clients sur notre plateforme d'enchères en ligne. Vous participerez à la saisie des informations sur les véhicules, au lancement des profils, à la formation et à l'entretien des relations avec les clients. Dans ce rôle, vous aurez l'occasion de mettre à profit votre expérience en matière de service à la clientèle, de technologie et de souci du détail.Vous êtes :Soucieux du détail. Vous assurez la saisie et la présentation exactes des informations relatives aux véhicules.Connaisseur en technologie. Vous utiliserez efficacement notre application et nos outils en ligne.Excellent communicant. Vous interagirez avec les clients, les représentants des ventes et les clients de manière professionnelle.Vos missions :Se rendre chez les concessionnaires pour dresser l'inventaire des véhicules et évaluer leur état.Lancer de nouveaux profils de véhicules sur notre application mobile pour les concessionnaires.Assurer la formation et résoudre les problèmes techniques des clients.Maintenir et renforcer les relations avec les clients actuels et potentiels.Incontournables :1 à 3 ans d'expérience dans la fourniture d'un service à la clientèle de qualité supérieure.Aptitude à gérer plusieurs comptes clients.Familiarité avec les technologies web et mobiles.Un grand souci du détail et des compétences en matière de communication.Bilingue en anglais et en français - Ce rôle exige que vous interagissiez avec des clients, des dirigeants et des collègues au Québec, dans d'autres provinces ou dans d'autres pays qui ne parlent peut-être pas français.Idéalement :Expérience dans l'évaluation de véhicules en gros.Expérience dans le domaine de la vente ou de la concession.Connaissance de l'industrie automobile.Cela semble correspondre à ce que vous recherchez? Postulez maintenant - Nous sommes impatients de vous connaître! #J-18808-Ljbffr
