Ortho Active has been proudly serving the Canadian medical community for over 40 years. Specializing in non‑invasive orthopedics, the company is dedicated to sourcing durable, high‑quality materials and continuously improving designs based on customer feedback. Ortho Active partners with leading global brands to offer cutting‑edge solutions and an extensive inventory to meet diverse needs. Known for its exceptional customer service, Ortho Active goes the extra mile to ensure each client is well‑supported and their unique requirements are met. This commitment helps improve the quality of life for patients nationwide. Role Description This is a part‑time, on‑site role for a Customer Experience Representative located in the Greater Vancouver Area. The individual in this role will manage customer inquiries and provide support to ensure satisfaction. Responsibilities include addressing customer needs, managing orders and communications, resolving issues, maintaining records, and delivering a high level of personalized service to ensure an exceptional customer experience. Responsibilities Provide an excellent experience to our customers via phone, email and online. Act as a primary point of communication to answer technical and clinical questions regarding products. Provide pricing and shipping estimates. Process sales orders. Engage in proactive customer reach out via phone. Work closely with Marketing and Sales teams. Flexible weekly shifts between 7:30 am and 5:00 pm to accommodate your schedule. Potential opportunity for future full‑time employment. Qualifications Strong Customer Service and Customer Satisfaction skills. Preferably fluent in French. A proactive attitude with exceptional interpersonal, verbal, and written communication skills. Ability to work in a fast‑paced, on‑site environment. Proficiency with Microsoft Office suite. Previous experience in the healthcare, kinesiology, prosthetics, or orthotics industry is an asset. #J-18808-Ljbffr
A leading company in orthopedics is seeking a part-time Customer Experience Representative in the Greater Vancouver Area. You will manage customer inquiries and provide exceptional support. Ideal candidates possess strong customer service skills and are preferably fluent in French. Proficiency with Microsoft Office is required, and experience in healthcare or related fields is an asset. Flexible scheduling is available, with potential opportunities for full-time employment.
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