Role Overview
ORX is seeking a Product Manager with a proven ability to excel in tech startup environments. You’ll be responsible for identifying market opportunities, rapidly validating concepts, and translating customer needs into prototypes, MVPs, and ultimately commercial-ready solutions. With a focus on healthcare and contact center technology, you must be adept at integrating CCaaS, CRM, and help desk platforms to create transformative customer experiences.
We’re looking for a hands-on leader who balances strategic vision with on-the-ground execution—someone who excels at defining structure within uncertainty, leveraging lean experimentation , agile roadmapping, and data-driven decisions to achieve immediate wins and long-term impact.
Mission
Your primary mission is to accelerate ORX’s product-market fit in healthcare-focused contact center solutions. You will own everything from early product discovery to scaled implementation—driving ORX to capture, validate, and expand in a crucial market segment.
Key Responsibilities
Product Strategy & Vision Craft the early-stage vision for ORX’s healthcare contact center products, applying lean methodologies and continuous discovery techniques.
Stay current on digital health trends, regulatory considerations such as HIPAA, and emerging capabilities in AI-driven CCaaS and CRM environments.
Customer Discovery & Validation Conduct in-depth market research, user interviews, and pilot partnerships with health systems to define and refine product requirements.
Translate insights into structured experiments, prototypes, and user stories, iterating rapidly based on feedback.
Roadmapping & Execution Own the product backlog and collaborate with cross-functional teams (Engineering, Sales, Implementation) to break down features into epics and sprints.
Prioritize features that maximize value and validate key assumptions with minimal resource investment.
Contact Center & Platform Integrations Evaluate and integrate top CCaaS, CRM, and help desk solutions, ensuring seamless alignment with existing healthcare workflows.
Work closely with technical teams to design secure data flows, robust APIs, and compliance frameworks tailored to healthcare.
Stakeholder Engagement & Communication Act as the product evangelist by articulating the vision to internal teams, executive leadership, and external customers.
Deliver regular updates, both written and verbal, on the roadmap, pilot progress, and product milestones for all stakeholders.
Performance Measurement Define and monitor key metrics such as patient engagement, contact center deflection rates, cost savings, and Net Promoter Score.
Use data-driven insights to recommend product pivots or expansions, ensuring maximum ROI for ORX and its partners.
Qualifications
Experience: 5+ years in Product Management (or related roles), particularly in early-stage product development settings (e.g., startups, new ventures). Healthcare and/or contact center tech experience strongly preferred.
Technical Knowledge: Familiar with CCaaS (e.g., Calabrio, Genesys), CRM (Salesforce, Microsoft Dynamics), and help desk solutions (Zendesk, Freshdesk). Knowledge of healthcare IT standards (HL7, FHIR, HIPAA) is a plus.
Methodologies: Proven track record with lean startup techniques, agile development, and rapid prototyping.
Analytical Skills: Able to translate complex user feedback and usage data into actionable product strategies.
Leadership & Collaboration: Comfort leading cross-functional teams (Engineering, Sales, Implementation, QA); strong stakeholder management skills.
Communication: Excellent verbal and written communication; ability to influence both executive-level stakeholders and frontline users.
About ORX ORX is revolutionizing how healthcare organizations leverage AI-driven contact center solutions. We focus on delivering impactful, user-centric products swiftly. Join us to shape the future of patient engagement, operational efficiency, and digital transformation in healthcare.
Role Overview
ORX is seeking a Product Manager with a proven ability to excel in tech startup environments. You'll be responsible for identifying market opportunities, rapidly validating concepts, and translating customer needs into prototypes, MVPs, and ultimately commercial-ready solutions. With a focus on healthcare and contact center technology, you must be adept at integrating CCaaS, CRM, and help desk platforms to create transformative customer experiences.
We're looking for a hands-on leader who balances strategic vision with on-the-ground execution-someone who excels at defining structure within uncertainty, leveraging lean experimentation , agile roadmapping, and data-driven decisions to achieve immediate wins and long-term impact.
Mission
Your primary mission is to accelerate ORX's product-market fit in healthcare-focused contact center solutions. You will own everything from early product discovery to scaled implementation-driving ORX to capture, validate, and expand in a crucial market segment.
Key Responsibilities
Product Strategy & Vision Craft the early-stage vision for ORX's healthcare contact center products, applying lean methodologies and continuous discovery techniques.
Stay current on digital health trends, regulatory considerations such as HIPAA, and emerging capabilities in AI-driven CCaaS and CRM environments.
Customer Discovery & Validation Conduct in-depth market research, user interviews, and pilot partnerships with health systems to define and refine product requirements.
Translate insights into structured experiments, prototypes, and user stories, iterating rapidly based on feedback.
Roadmapping & Execution Own the product backlog and collaborate with cross-functional teams (Engineering, Sales, Implementation) to break down features into epics and sprints.
Prioritize features that maximize value and validate key assumptions with minimal resource investment.
Contact Center & Platform Integrations Evaluate and integrate top CCaaS, CRM, and help desk solutions, ensuring seamless alignment with existing healthcare workflows.
Work closely with technical teams to design secure data flows, robust APIs, and compliance frameworks tailored to healthcare.
Stakeholder Engagement & Communication Act as the product evangelist by articulating the vision to internal teams, executive leadership, and external customers.
Deliver regular updates, both written and verbal, on the roadmap, pilot progress, and product milestones for all stakeholders.
Performance Measurement Define and monitor key metrics such as patient engagement, contact center deflection rates, cost savings, and Net Promoter Score.
Use data-driven insights to recommend product pivots or expansions, ensuring maximum ROI for ORX and its partners.
Qualifications
Experience: 5+ years in Product Management (or related roles), particularly in early-stage product development settings (e.g., startups, new ventures). Healthcare and/or contact center tech experience strongly preferred.
Technical Knowledge: Familiar with CCaaS (e.g., Calabrio, Genesys), CRM (Salesforce, Microsoft Dynamics), and help desk solutions (Zendesk, Freshdesk). Knowledge of healthcare IT standards (HL7, FHIR, HIPAA) is a plus.
Methodologies: Proven track record with lean startup techniques, agile development, and rapid prototyping.
Analytical Skills: Able to translate complex user feedback and usage data into actionable product strategies.
Leadership & Collaboration: Comfort leading cross-functional teams (Engineering, Sales, Implementation, QA); strong stakeholder management skills.
Communication: Excellent verbal and written communication; ability to influence both executive-level stakeholders and frontline users.
About ORX ORX is revolutionizing how healthcare organizations leverage AI-driven contact center solutions. We focus on delivering impactful, user-centric products swiftly. Join us to shape the future of patient engagement, operational efficiency, and digital transformation in healthcare.
