It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.
The Company: OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.
About the role: 5 days in Mississauga office
The Senior Systems Administrator will be instrumental in managing OSL’s corporate infrastructure and cybersecurity. Your expertise will ensure the highest reliability and performance, supporting our commitment to delivering exceptional service to our clients and customers. This role involves working on complex projects, including evolving existing systems and implementing new technologies.
Key Responsibilities: Manage Corporate network environment: Architect and deploy network infrastructure, manage firewalls, VPNs, network troubleshooting, managing network security Creates and maintains system configuration, mapping, processes, and problem management documentation Manage development environment: Based on a mix of Linux and Windows Continuously monitor the corporate environment, with close attention to capacity and performance Contribute to the tactical planning and direction of IT infrastructure and overall improvement of all service deliveries Build out production monitoring: design and deploy infrastructure monitoring for all services, including API endpoints and external web applications and services Create active reporting and alerting: Create dashboards to identify trends and bottlenecks and develop alerting/escalation strategies to manage incidents effectively Implement security controls: ensuring the environment is secure and following best practices Implement operational controls and processes, ensuring the mechanisms, safety controls, fuse breakers, and due diligence are in place to introduce changes and react responsibly to planned or unplanned events
Required Knowledge, Skills, and Abilities: Strong engineering background with experience in automation, configuration management, scripting, and security best practices Familiarity with Infrastructure as Code (IaC) principles, automated builds, monitoring, and scaling Experience with system and application monitoring tools such as Nagios, Prometheus, Grafana, ELK, etc. Proficiency in Windows and Linux systems administration, including scripting, troubleshooting, and upgrading Ability to take ownership of technical delivery and collaborate effectively with business partners It is crucial to assume leadership responsibilities for troubleshooting and managing incidents in the environment. This requires weighing desired outcomes against risk and urgency. This responsibility may also involve working with OSL's vast network of partner service providers. Strong scripting and coding capabilities to integrate / instrument OSL’s technology stack. Strong mentoring and advocacy skills for good design and engineering values. Excellent communication and stakeholder management skills, with the ability to convey complex technical concepts to non-technical audiences. Operational support experience with after-hours on-call responsibilities. ITIL Knowledge (Incident, Change, and Problem Management) and tools
Qualifications: 5+ years of demonstrated experience in the field. Strong knowledge of networking protocols and services (TCP/IP, DNS, DHCP, VPN, etc.). Experience with Fortinet hardware and ecosystem Experience with cloud platforms like AWS, Azure, or GCP is a plus. Expert or near-expert skills with Windows, Linux, networking, storage, and containerization Experience with server provisioning and configuration management, utilizing tools such as Terraform, Ansible or Chef, delivering Infrastructure as Code Experience with database administration of MSSQL and PostgreSQL Observability, monitoring and alerting with tools like Prometheus and Datadog
Working Conditions: Flexibility to work on various schedules, including evenings and weekends, as required.
What we offer: A competitive base salary of $85-115K plus bonus Vacation plus additional flex days Comprehensive benefits RRSP matching program Training and development opportunities to grow your career with one of Canada’s Best Managed Companies A supportive workplace culture and work environment
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.
The Company: OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.
The Position: Contract: 18 months We are currently seeking a Retention Specialist. The Retention Specialist is responsible to coordinate and or facilitate specific training programs to our E-Store and Retention group Contact Centre and Live Chat employees.
The Retention Specialist for Corporate Services (CS), E-Store and Retention Operation encompasses many areas including orientation sessions, performance management, sales, customer service, industry specific knowledge, management and leadership development. Knowledge base management. Agent performance management. Call quality assurance. Agent training curriculum development and maintenance. Agent email ID and system access management. Volume forecasting and capacity planning. Headcount management. KPI data reporting and analysis. The incumbent will manage sales metrics on an hourly basis. Liaise with other departments to gather information that may impact the CS and E-store for upcoming promotions
What you’re responsible for: Training (30%) Plan and co-ordinate product training at call center and chat for CS and E-Store Maintain a training log for each session showing number of hours, attendees, date and any other relevant information CS and E-Store Contact Centre Operations & Training Execute new product launches and promotions for CS and E-Store Contact Centre Operations & Training Reviewing, modifying and sharing training/consultation guides with the contact centers Communicate with product sales managers to get the product/promotion training materials Deep dive on call drivers and escalate the top management Work collaboratively with the CS and E-Store Customer Experience Leader and Contact Centre Partners to assess employee skills and identify training needs or requirements Develop training materials such as blueprints, lessons plans, storyboards, facilitator and participant guides, PowerPoint presentations, job-aids, assessments and other pertinent documents
Quality Assurance (30%) CS, E-Store and retention group calibration calls with all vendors Weekly calibration calls evaluate and share feedback regarding each agent’s customer service delivery and call handling skills CS and E-Store Listen to poor QA calls based on the customer feedback to identify agent areas of opportunities and request coaching. Check agent coaching effectiveness by following up in subsequent listening sessions Track intraday CSS/FCR/NPS performance and send results to staff and vendors Edit the QA calibrations form as required Coordinate CS and E-store training and management for CS and E-Store training and content
Operations (40%) Perform mystery calls and chats for CS and E-Store operations Monitor Store KPIs CAR, SL, ABN Monitor store KPI CSS/FCR/NPS/NSR Monitor E-Store Agents performance management adherence/attendance/call transfers/AHT/hold Hosting ad hoc meetings with the vendors to discuss high priority initiatives Assist in preparing the monthly E-Store forecast for call/chat center vendor sites and ensure we have coverage for holidays Assist Producing a monthly E-Store locked volume forecast for the vendor(s) 90 days with a 45-day lead time Analyzing E-Store historical call volume and producing a monthly locked forecast by line of business and language for the call center vendors; reducing cost by ensuring that the forecast is in line with contractual obligations
To join our team: Bachelor’s degree in business preferred 3-5 Years Related Experience Ability to demonstrate excellent oral and written skills Strong knowledge & experience in evaluation and management of eCommerce related contact Centre (chat, phone and email) KPIs Experiences in training large and small groups related to product and promotion Proficient in working with Excel, Word, PowerPoint Experience in managing Training KPIs Experience in eCommerce business analysis and market intelligence is an asset Exceptional attention to detail and sense of urgency Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company. Self-motivated and able to work with limited supervision, and ability to meet all deadlines Strong analytical, organizational and planning skills Ability to develop great storylines for reports
What we offer: Competitive base salary $78-81K Training and development opportunities to grow your career with one of Canada’s Best Managed Companies A supportive workplace culture and work environment
If this sounds like you and you are excited to be a member of our team, please apply now. We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.
The Company: OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.
The Position: We are currently seeking a Manager Process Innovation . The Manager will be responsible for leading a team tasked with maintaining the quality of internal and external data inputs to SCM Systems as well as optimizing KPIs through analysis of existing SCM processes. The Manager will have a deep understanding of existing processes and use that knowledge to identify process redesign opportunities, new process development, and initiatives to meet core business objectives.
The Manager must be proficient in understanding and evaluating current business across departments. They will need to provide new process and system training to business owners, management of key company internal databases, data maintenance with respect to SCM, ERP and other internal operating support systems while ensuring their data quality, accuracy and completeness are core functions of the Manager.
The Manager will act as a consultant to Division leaders and work to provide innovation in tools and processes as well as business insights, which will enable achievement of sustainable business goals. Working closely with various SCM stakeholders, the PI manager must gain alignment on existing KPIS, and how process redesign opportunities will impact those KPIs, and ensure new processes and systems deliver on all business requirements.
What you’re responsible for: Demonstrate expert knowledge of all operations supporting systems and processes Oversee related training and data infrastructure supporting SCM, ERP and other processes such as Overall SCM/ERP Standard Operation Process, and KPIs, and supporting data systems Ensure ERP, SCM Policies & Procedures are reviewed and new policies and procedures in internal standard operating procedures are updated in the documentation system (GPPM) Oversee SCM Related system maintenance such as GSCM and GSBN – Master/Hierarchy maintenance Mentor and manage all staff activities (R&R, New Hire, Reviews, Setting objectives, Salary etc) Consult with SCM leaders to identify gaps in processes or new business requirements and fully document issues requiring resolutions Manage project implementations following industry best practices from planning, executing, documenting and reporting progress through to completion Establish timelines, ownership, and key milestones for all projects
Knowledge: Knowledge and experience with ERP (SAP is an asset), SCM, Retail systems is desirable 5+ years of SCM operation experience Experience in project management is strongly preferred Strong knowledge of database systems, KPI reporting and Business Intelligence software Strong communication (written and verbal) and interpersonal skills with demonstrated analytical and problem-solving capabilities Demonstrated ability to Interact with all levels within the organization Ability to communicate in writing, through email, reports, or orally administrative, safety and security matters to an audience that may include less technically oriented and trained listeners Ability to plan, organize and prioritize multiple and simultaneous projects and assignments with proper timelines, ownership, and key milestones Track and follow up with internal and external customers Ability to lead and direct the activities of staff members to achieve personal and team goals and complete assignments within established time frames and specifications Ability to develop tasks, work assignments, clearly define objectives and give direction with applied knowledge of alternatives and decision-making experience to guide subordinates Proficiency in Korean written and spoken an asset
To join our team: University degree, preferably in Management, Information Technologies or Engineering SCM certification (APICS/SCMP) and /or other industry and project management certifications is an asset
What we offer: A competitive base salary $105K-$110K plus bonus and other perks Vacation plus additional flex days Comprehensive benefits Training and development opportunities to grow your career with one of Canada’s Best Managed Companies A supportive workplace culture and work environment
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.
The Company: OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.
The Position: We are currently seeking a Digital Merchandising Specialist. We are seeking a detail-oriented and experienced Digital Merchandising Specialist to manage the digital merchandising and content management of our online platforms. The ideal candidate will have a strong background in Adobe Experience Manager (AEM) or other Content Management Systems platforms, Adobe Target along with front-end development skills in HTML, CSS, and JavaScript. This role involves collaborating with cross-functional teams to optimize online product presentations, enhance user experiences, and drive sales through effective merchandising strategies.
What you’re responsible for: Content Management: Manage and update website content, including product pages, banners, and promotional assets, ensuring consistency and alignment with brand standards. Digital Merchandising: Implement merchandising strategies to maximize product visibility and sales through effective use of sorting rules, filters, and other on-site functionalities. Campaign Execution: Collaborate with marketing and sales teams to execute online campaigns, ensuring timely and accurate updates to product launches, sales, and promotions. A/B Testing: Conduct A/B testing and other optimization techniques to improve conversion rates and overall user experience. SEO Optimization: Ensure all content is optimized for search engines by applying basic SEO principles, ensuring metadata and product descriptions are in line with SEO best practices. Collaboration: Work closely with creative, marketing, and technical teams to align strategy and ensure the timely delivery of content and campaigns. Front-End Development: Utilize your knowledge of HTML, CSS, and JavaScript JQuery to develop site layout and ensure seamless user experience across devices. Troubleshooting: Identify and troubleshoot technical issues related to website functionality and performance, working with the development team as necessary. Analytics: Monitor website performance, user behavior, and key merchandising KPIs, using data to inform merchandising decisions and adjustments.
To join our team: Experience with eCommerce platforms such as Adobe Experience Manager and Adobe Target, Magento, Commerce Tools. Experience with A/B testing tools , Adobe Target, AB-Tasty, Tealium, Optimizely, Content Square. Familiarity with agile project management methodologies. Knowledge of UX/UI principles. 3+ years of hands-on experience with Adobe Experience Manager (AEM) or similar content management systems (CMS) and Adobe Target. Front-End Skills: Proficiency in developing UI with HTML5, CSS3, JavaScript, JQuery for making front-end adjustments as needed with responsive mobile web design. Digital Merchandising: Proven experience in digital merchandising, with knowledge of eCommerce platforms. Analytical Mindset: Strong analytical skills, with experience using web analytics tools (e.g., Adobe Analytics, Google Analytics, to measure and optimize performance. Problem-Solving: Ability to troubleshoot issues and provide timely solutions. Collaboration: Excellent communication and collaboration skills, with the ability to work cross-functionally. Attention to Detail: High level of attention to detail, ensuring accuracy in content updates and product listings.
What we offer: A competitive base salary plus bonus and other perks Vacation plus additional flex days Comprehensive benefits Training and development opportunities to grow your career with one of Canada’s Best Managed Companies A supportive workplace culture and work environment
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.
About the role: We are in search of an experienced and exceptional Retail Financial Planning and Analysis Manager adept at providing comprehensive financial analysis, forecasting, modeling, and strategic planning for our retail client programs. Key responsibilities encompass overseeing and reporting on our retail programs, meticulously analyzing trends, generating comprehensive financial reports, and fostering cross-functional collaboration to optimize performance. This pivotal role serves as a cornerstone for decision-making by offering critical insights derived from thorough financial assessments. These insights play a vital role in attaining financial goals and crafting well-informed strategies to foster sustainable growth within the ever-evolving retail landscape.
What you’ll do: Manage the financial planning and analysis effort for our retail client groups, using key input levers from the business Communicate financial analyses, findings, and recommendations to stakeholders through clear and concise reports, presentations, and visualizations. Translate complex financial data into actionable insights for non-financial stakeholders Identify opportunities for cost reduction, revenue enhancement, and operational efficiencies Develop and manage the annual budgeting process for retail client groups Prepare accurate financial forecasts based on market trends, historical data, and operational inputs Monitor actual performance against forecasts and budgets, providing variance analysis and explanation Collaborate with senior leadership to develop financial strategies, scenario modeling, and risk assessments to support long-term business objectives Work closely with business managers to drive operational efficiency Provide financial insights and analysis to assist in decision-making processes Build and maintain financial models to evaluate retail projects, pricing strategies, and investment opportunities Conduct sensitivity analysis and scenario planning to assess potential outcomes and risks Continuously refining forecasting methodologies and improve accuracy by incorporating industry trends and operational changes Streamline Financial Planning and Analysis processes and tools to enhance efficiency and effectiveness
What you’ve done: Bachelor’s degree in finance, Accounting, Economics, or related field, MBA or relevant certification (e.g., CFA, CPA) preferred Minimum of 5+ years in financial planning and analysis, preferably in the retail industry Strong analytical skills with proficiency in financial modeling and data analysis Strong leadership, communication, and strategic thinking skills Understanding of retail operations and market dynamics Excellent communication and presentation skills, ability to convey complex financial information to non-finance stakeholders Strategic mindset with the ability to think critically and contribute to business strategy Detail-oriented, proactive, and able to manage multiple tasks in a dynamic environment
What’s in it for you: Competitive base salary $85-135K plus bonus Vacation plus additional flex days Comprehensive benefits Training and development opportunities to grow your career with one of Canada’s Best Managed Companies A supportive workplace culture and work environment
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to fostering an inclusive work environment where all individuals feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process.
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.
The Company: OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.
About the role: in office 5 days Reporting to the Manager, Data Systems, the Data Engineer is responsible for developing and maintaining business intelligence solutions, crafting, and executing queries up request for data and presenting information through reports and visualization. OSL is a collaborative, fast paced and innovative company, to be successful in this role you must thrive in a fast-moving, ever-changing environment.
What you’ll do: Translate business needs to technical specifications Design, build and automate data flows Maintain and support data workflows Create tools to store data, example OLAP cubes Conduct unit testing and troubleshooting via interpretation of error logs Evaluate and improve existing Data systems Collaborate with teams to integrate systems Develop and execute database queries and conduct analyses Create visualizations and reports for requested projects Develop and update technical documentation Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Excellent organizational skills Strong written and verbal communication skills
What you’ve done: Proven experience as a Data Developer, analyst, engineer, or Data Scientist Background in data warehouse design, dimensional modeling, and data mining In-depth understanding of database management systems and ETL (Extract, Transform, Load) frameworks. Experience with Apache Airflow and Spark Experience with RDBMS i.e., creating complex SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) Knowledge of and experience with different data sources (SQL and NoSQL), programming (Python or R), XML, REST API and JavaScript Experience and comfort working with open-source tooling Linux OS background would be an added advantage Analytical mind with a problem-solving aptitude BSc/BA in Computer Science, Engineering, or relevant field and or relevant knowledge with experience Familiarity with data visualization tools Proven abilities to take initiative and be innovative and collaborative. Positive and supportive tone, attitude, and work ethic
What’s in it for you: Competitive base salary $70-80K +bonus RRSP matching program Vacation plus additional flex days Comprehensive health, dental and life benefits Training and development opportunities to grow your career Named one of Canada’s Best Managed Companies A supportive workplace culture and work environment Employee development programs
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.
The Company: OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.
About the role: 5 days in Mississauga office
The Senior Windows Administrator manages and supports business productivity suites and communication systems. You will set up collaborative environments within Microsoft 365. Advise on utilization of Microsoft 365 services, like Teams, Intune, Power Platform solutions, etc. You have experience with EMS (Azure AD, Intune, Information Protection, etc.) This role involves working on complex projects, including evolving existing systems and implementing new technologies.
Key Responsibilities: Provision and configure systems using technologies such as Microsoft Teams, Microsoft Intune and Autopilot, Microsoft 365, Azure Entra ID Administration of Windows servers and desktops Implement and enforce cybersecurity measures to protect systems and data. Monitor network performance and troubleshooting issues to ensure seamless connectivity and maximum availability. Collaborate with cross-functional teams to implement and support IT solutions. Conduct regular system audits to ensure compliance with security policies. Stay updated on emerging security concerns and establish processes for critical patch management, advisory circulation, and security practice training. Create, maintain, and update documentation for projects and existing systems. Configure and manage VPNs, firewall policies, and VLANs; perform traffic monitoring and packet capture analysis. Develop and maintain installation and configuration procedures and network-related documentation. Research and recommend innovative, preferably automated, approaches for system administration tasks. Ensure high availability, scalability, redundancy, and corporate infrastructure security.
Required Knowledge, Skills, and Abilities: Minimum of two years of experience with Microsoft Azure and Office 365 cloud services, implementing solutions using IaaS, PaaS, and SaaS. Enterprise experience with Windows Server, Windows 1 /11, Active Directory, Exchange, IIS, MS SQL, VMware, Citrix, Microsoft Azure, O365, and Hybrid Cloud Identity (Microsoft Entra ID). Familiarity with MDM and corporate device management (Intune/Autopilot). Understanding of security fundamentals and governance. In-depth knowledge of networking technologies and protocols. Experience with monitoring solutions (both network and software). Strong systems administration skills, including troubleshooting Windows desktops and servers, patch management, high availability systems, and database servers. Experience with IT Service Management (ITSM). Automation-first mindset to ensure scalability as the organization grows. Relevant certifications (e.g., Microsoft 365 Certified, CompTIA Server+/Security+/Network+, CCNA, etc.) are a plus.
Qualifications: 5+ years of demonstrated experience in the field. Strong knowledge of networking protocols and services (TCP/IP, DNS, DHCP, VPN, etc.). Experience with Fortinet hardware and ecosystem Experience with cloud platforms like AWS, Azure, or GCP is a plus. Expert or near-expert skills with Windows, Linux, networking, storage, and containerization Experience with server provisioning and configuration management, utilizing tools such as Terraform, Ansible or Chef, delivering Infrastructure as Code Experience with database administration of MSSQL and PostgreSQL Observability, monitoring and alerting with tools like Prometheus and Datadog
Working Conditions: Flexibility to work on various schedules, including evenings and weekends, as required.
What we offer: A competitive base salary of $85-115K plus bonus Vacation plus additional flex days Comprehensive benefits RRSP matching program Training and development opportunities to grow your career with one of Canada’s Best Managed Companies A supportive workplace culture and work environment
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
