Sr Director, Product Management - AI & Automation Remote (Canada)
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
PagerDuty is seeking a Senior Director of Product Management, AI and Automation, to lead the industry's transformation toward fully automated operations. Our vision: a world where empowered developers build and ship applications 10x faster with AI, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues-so human teams can focus on innovation, not firefighting.
In this pivotal role, you'll own both our current AI and Automation portfolio and its seamless integration into PagerDuty Operations Cloud. Your work will accelerate incident detection, triage, diagnosis, and remediation-plus enable proactive, planned operations. The result? Our customers' teams spend less time on operational toil and more time building what's next.
This is a unique opportunity for a strategic, hands-on leader who thrives at the intersection of vision, execution, and team leadership. You'll report directly to the SVP of Product Management, set the strategic direction with your peers leading Incident Management and AIOps, and inspire a high-performing team to deliver breakthrough value for our customers-and drive PagerDuty's growth.
Key Responsibilities Develop a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes. Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows. Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms. Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A. Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models. Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR. Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability. Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products' market and business impact. Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader. Basic Qualifications Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation. Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities. Experience with and deep interest in building experiences powered by generative and agentic AI. Strong technical acumen and experience leading and developing high-performing product management teams. Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset. Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount. Preferred Qualifications Experience building and delivering business results from AI/ML, observability, or incident management products. Experience scaling product ecosystems through technical integration, commercial partnerships, and go to market programs. MBA degree is beneficial, but not required. Exceptional analytical, strategic thinking, and problem-solving abilities. Excellent communication and interpersonal skills, comfortable presenting to executives, customers, and industry analysts. The base salary range for this position is 178,000 - 270,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts !
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in:
Location restrictions:
Australia:Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .
Your package may include:Comprehensive benefits package from day one Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
PagerDuty is looking for a Director of Product Management, AIOps, to lead the charge in building the industry's best event orchestration and automation platform. Our mission: reimagine how applications can operate reliably and autonomously at scale. Events flow into PagerDuty from production systems, developer tooling, and customer service platforms enabling autonomous event intelligence. Using machine learning and event-driven automation, AIOps will automatically detect, triage, and diagnose anomalies and mobilize specialized agents to remediate and SREs and developers only when they need assistance.
In this high-impact role, you'll own the vision, roadmap and delivery of our rapidly evolving AIOps product-developing the next generation of intelligent event management and a seamless integration ecosystem. You'll shape how PagerDuty Operations Cloud, the leader in digital operations management, delivers automatic detection, diagnosis, remediation and learning across digital environments of the world's leading brands.
This is a unique opportunity for a strategic, hands-on leader who thrives at the intersection of vision, execution, and team leadership. You'll report directly to the SVP of Product Management to set our strategic direction with peers leading Incident Management and AI & Automation product areas. To succeed, you'll inspire a high-performing team to deliver exceptional value to our customers-and drive growth for PagerDuty.
This role is targeting candidates currently located on the East Coast (EST time zone).
Key Responsibilities Develop unique, market-leading AIOps capabilities that leverage PagerDuty's enriched event streams from a robust and growing set of integrations. Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes. Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources. Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR). Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience. Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models. Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources. Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company. Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale. Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics. Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader. Basic Qualifications Minimum of 10 years in product management, with a proven track record of success in the software industry. Experience applying data science and AI to deliver intelligent applications. Understanding of monitoring and observability, or event intelligence products and markets, including customer needs, key trends, and the competitive landscape. Industry experience with DevOps engineers, SREs, platform engineers and ITOps teams. Proven ability to build and scale product ecosystems and integrations with internal platforms and 3rd party systems, Self-motivated user of AI tools for personal productivity and the craft of product, a bias towards amplifying team output with AI over adding headcount to scale. Experience managing teams of product managers: hiring for intelligence, curiosity, and collaboration and focusing on coaching, empowerment, and accountability. Exceptional analytical, strategic thinking, and problem-solving abilities. Preferred Qualifications Directly applicable experience building enterprise AIOps or observability products. Startup or innovation experience, familiarity with agile processes, and a demonstrated "fail fast" mentality to move quickly from concept to MVP to customer validation. MBA degree is beneficial, but not required. The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts !
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in:
Location restrictions:
Australia:Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .
Your package may include:Comprehensive benefits package from day one Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
. click apply for full job details
Staff Software Engineer V - PagerDuty Automation Toronto PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Staff Software Engineer V - PagerDuty Automation to join our diverse, customer-focused team! As Staff Software Engineer V , you will work across two teams on all things automation for PagerDuty. This is an exciting opportunity to drive automation architecture across the enterprise. The ideal candidate will have a strong background in Java, AWS, Kubernetes, and SaaS experience in large scale environments. PagerDuty Workflow Automation enables enterprise teams to automate end-to-end incident response and operational workflows, significantly enhancing reliability, reducing incident response times, and driving operational excellence. This product integrates seamlessly across the PagerDuty platform and external systems, empowering teams to rapidly manage complex workflows at scale and proactively address issues before they impact customers. Key Responsibilities: Define and lead the technical vision, architecture, and strategic direction for PagerDuty Workflow Automation, driving cross-domain initiatives and aligning them with company-wide strategic goals. Architect and deliver complex technical solutions spanning multiple engineering teams, ensuring scalability, reliability, maintainability, and performance. Collaborate closely with engineering management, product leadership, and cross-functional stakeholders to proactively identify critical technology investments required for long-term growth. Act as a recognized technical leader and subject matter expert in SaaS development, workflow automation systems, and cloud-native architectures (AWS), proactively mentoring senior engineers and fostering a culture of technical excellence. Own the end-to-end lifecycle of technology initiatives—from inception and prototyping to implementation and long-term operational excellence—providing technical oversight and strategic guidance. Drive continuous improvement in engineering practices, processes, and tools, enhancing team productivity, system reliability, and overall customer experience. Basic Qualifications: Minimum of 12 years of professional software development experience with substantial experience in a technical leadership role, driving large-scale projects across multiple teams. Must have experience working with large systems or event-driven platforms at enterprise-scale. Demonstrated expertise designing, implementing, and operating scalable SaaS solutions leveraging Java, Node.js, TypeScript, RESTful APIs, microservices architecture, and AWS cloud services (ECS/EKS, Lambda, DynamoDB, API Gateway). Expert-level knowledge of DevOps methodologies including infrastructure-as-code (Terraform/CloudFormation), CI/CD tooling (GitHub Actions/Jenkins), observability monitoring (Datadog/Prometheus), and containerization/orchestration (Docker/Kubernetes). Proven track record of successfully delivering strategic cross-domain technical initiatives that align with broader business objectives. Extensive experience influencing engineering direction across teams, setting technical roadmaps, and providing mentorship for senior engineers. Ability and willingness to participate in PagerDuty's on-call rotation as a leader of mission-critical systems. Preferred Qualifications: Deep expertise in building complex workflow automation systems or event-driven platforms at enterprise scale. Experience defining system-level Service Level Objectives (SLOs), performance metrics, and operational excellence standards across large-scale systems. Recognized thought leadership within the industry, including presentations at conferences or contributions to open-source projects. Proven ability to effectively communicate with executive leadership, aligning technical strategy with broader organizational goals. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 157,000 - 275,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in: Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website While we offer workplace flexibility, we are currently unable to employ candidates residing in select provinces or states (see below).Do you reside in one of these regions? * Select... PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in: Are you within a reasonable commute to Toronto? * Select... Do you now, or in the future, require sponsorship to work for PagerDuty? * Select... #J-18808-Ljbffr
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Sr. Workday Integration Analyst to join our diverse, customer-focused team! As a Sr. Workday Integration Analyst, you will play a pivotal role as the technical point of contact for assigned projects, contributing to solution design, creating technical documentation, implementation, and production support. This position involves working on diverse system integration initiatives, primarily with Workday and other People Team systems, ensuring seamless connectivity and functionality. This is an exciting opportunity to join a high-growth B2B SaaS organization and high-performing team. The ideal candidate will have the proven ability to build strong working relationships with business partners, application users, project managers, internal IT teams, and external application consultants to build and maintain best-in-class Workday integrations. This role is expected to come into our Toronto office 1 day per week , so you can thrive in your new role and fully embrace being a Dutonian! KEY RESPONSIBILITIES Collaborate on various system integration initiatives, encompassing Workday and other interconnected systems. Design, develop, test, deploy, and document the Workday integration systems using Workday Studio, Core Connectors, and Cloud Connectors. Integrate Workday with third-party global payroll and benefit providers. Configure integration security measures for robust data protection. Troubleshoot and resolve issues in production efficiently. Develop Workday custom reports, including BIRT (nice to have). Partner and build relationships with stakeholders to align on objectives, translating business requirements into system requirements and advance Workday adoption and ease of use. Engage with internal business users, demonstrating system changes and addressing relevant business needs. Create detailed integration specifications, field mappings, and designs to support the entire integration development lifecycle. Effectively manage multiple priorities, ensuring efficient organization and communication. Contribute to other assigned projects and tasks as needed. BASIC QUALIFICATIONS Proficient technical knowledge of Workday HCM and third-party payroll and benefit vendors (e.g. ADP, CloudPay, Fidelity, Aetna, etc.) 4 + years of experience within or supporting Human Resources, Financial, or similar Minimum 2-3 years of experience in: Developing Workday inbound and outbound integrations, including Studio, PECI, EIB, RaaS, and Web Service. Developing Workday custom reports, dashboards, and calculated fields. Working with Workday Studio and Object Transporter (OX 2.0). Essential knowledge of XML and XSLT for interaction with SOAP and REST-based web services Proven experience managing and ensuring the seamless integration of Workday and vendor systems. Experience using Jira and Google Suite of Office Products. PREFERRED QUALIFICATIONS Experience in high-tech, SaaS industries. Workday Integration Certifications. Agile HR Systems mindset. Skilled at building consensus and effectively collaborating with team members across all levels. Excellent project management skills. Highly organized with the ability to multitask and prioritize effectively, demonstrating a sense of urgency. The base salary range for this position is 116,000 - 175,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in: Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you now, or in the future, require sponsorship to work for PagerDuty? * Select... Are you within a reasonable commute to Toronto? * Select... #J-18808-Ljbffr
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Sr. Workday Integration Analyst to join our diverse, customer-focused team! As a Sr. Workday Integration Analyst, you will play a pivotal role as the technical point of contact for assigned projects, contributing to solution design, creating technical documentation, implementation, and production support. This position involves working on diverse system integration initiatives, primarily with Workday and other People Team systems, ensuring seamless connectivity and functionality. This is an exciting opportunity to join a high-growth B2B SaaS organization and high-performing team. The ideal candidate will have the proven ability to build strong working relationships with business partners, application users, project managers, internal IT teams, and external application consultants to build and maintain best-in-class Workday integrations. This role is expected to come into our Toronto office 1 day per week , so you can thrive in your new role and fully embrace being a Dutonian! KEY RESPONSIBILITIES Collaborate on various system integration initiatives, encompassing Workday and other interconnected systems. Design, develop, test, deploy, and document the Workday integration systems using Workday Studio, Core Connectors, and Cloud Connectors. Integrate Workday with third-party global payroll and benefit providers. Configure integration security measures for robust data protection. Troubleshoot and resolve issues in production efficiently. Develop Workday custom reports, including BIRT (nice to have). Partner and build relationships with stakeholders to align on objectives, translating business requirements into system requirements and advance Workday adoption and ease of use. Engage with internal business users, demonstrating system changes and addressing relevant business needs. Create detailed integration specifications, field mappings, and designs to support the entire integration development lifecycle. Effectively manage multiple priorities, ensuring efficient organization and communication. Contribute to other assigned projects and tasks as needed. BASIC QUALIFICATIONS Proficient technical knowledge of Workday HCM and third-party payroll and benefit vendors (e.g. ADP, CloudPay, Fidelity, Aetna, etc.) 4 + years of experience within or supporting Human Resources, Financial, or similar Minimum 2-3 years of experience in: Developing Workday inbound and outbound integrations, including Studio, PECI, EIB, RaaS, and Web Service. Developing Workday custom reports, dashboards, and calculated fields. Working with Workday Studio and Object Transporter (OX 2.0). Essential knowledge of XML and XSLT for interaction with SOAP and REST-based web services Proven experience managing and ensuring the seamless integration of Workday and vendor systems. Experience using Jira and Google Suite of Office Products. PREFERRED QUALIFICATIONS Experience in high-tech, SaaS industries. Workday Integration Certifications. Agile HR Systems mindset. Skilled at building consensus and effectively collaborating with team members across all levels. Excellent project management skills. Highly organized with the ability to multitask and prioritize effectively, demonstrating a sense of urgency. The base salary range for this position is 116,000 - 175,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in: Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you now, or in the future, require sponsorship to work for PagerDuty? * Select... Are you within a reasonable commute to Toronto? * Select... #J-18808-Ljbffr
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Sr. Full-Stack Software Engineer 4 to join our Incident Analysis team. As a full-stack engineer, you will work with your team to help enhance the post-incident review experience for PagerDuty customers. This is an exciting opportunity to work alongside a high-performing team focused on having a major impact on incident lifecycle management at PagerDuty. The ideal candidate for this role will have strong full-stack experience with a solid understanding of React and a passion for growing their career. Key Responsibilities You will utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards. Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope. With 20,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand. Participate in your team’s on-call rotation, triaging and addressing production issues as they arise. Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions. Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment. Use your analytical skills to clarify questions, share your approach, and collaborate with your team to build and test elegant solutions. Basic Qualifications You have 8+ years of experience as a full-stack software engineer working on customer-facing applications. Must have 3+ years of experience working with React. You have experience designing, building, and operating large, enterprise-level systems against scalability, availability, and performance requirements. Preferred Qualifications You have experience deploying and operating services in AWS and Kubernetes. You are familiar with agile (Scrum, Kanban, Lean) delivery methodologies. You have experience working at a SaaS company with more than 1000 employees and $100M in revenue. You have built or consumed GraphQL APIs using Apollo (server/client). You have been on-call for services in the past, and are familiar with incident response and/or post-incident review best practices. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 137,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in: Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you within a reasonable commute to Toronto? * Select... Do you now, or in the future, require sponsorship to work for PagerDuty? * Select... #J-18808-Ljbffr
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Sr. Full-Stack Software Engineer 4 to join our Incident Analysis team. As a full-stack engineer, you will work with your team to help enhance the post-incident review experience for PagerDuty customers. This is an exciting opportunity to work alongside a high-performing team focused on having a major impact on incident lifecycle management at PagerDuty. The ideal candidate for this role will have strong full-stack experience with a solid understanding of React and a passion for growing their career. Key Responsibilities You will utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards. Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope. With 20,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand. Participate in your team’s on-call rotation, triaging and addressing production issues as they arise. Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions. Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment. Use your analytical skills to clarify questions, share your approach, and collaborate with your team to build and test elegant solutions. Basic Qualifications You have 8+ years of experience as a full-stack software engineer working on customer-facing applications. Must have 3+ years of experience working with React. You have experience designing, building, and operating large, enterprise-level systems against scalability, availability, and performance requirements. Preferred Qualifications You have experience deploying and operating services in AWS and Kubernetes. You are familiar with agile (Scrum, Kanban, Lean) delivery methodologies. You have experience working at a SaaS company with more than 1000 employees and $100M in revenue. You have built or consumed GraphQL APIs using Apollo (server/client). You have been on-call for services in the past, and are familiar with incident response and/or post-incident review best practices. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 137,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in: Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you within a reasonable commute to Toronto? * Select... Do you now, or in the future, require sponsorship to work for PagerDuty? * Select... #J-18808-Ljbffr
Staff Software Engineer V - PagerDuty Automation Remote (Canada) PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Staff Software Engineer V - PagerDuty Automation to join our diverse, customer-focused team! As Staff Software Engineer V , you will work across two teams on all things automation for PagerDuty. This is an exciting opportunity to drive automation architecture across the enterprise. The ideal candidate will have a strong background in Java, AWS, Kubernetes, and SaaS experience in large scale environments. PagerDuty Workflow Automation enables enterprise teams to automate end-to-end incident response and operational workflows, significantly enhancing reliability, reducing incident response times, and driving operational excellence. This product integrates seamlessly across the PagerDuty platform and external systems, empowering teams to rapidly manage complex workflows at scale and proactively address issues before they impact customers. Key Responsibilities: Define and lead the technical vision, architecture, and strategic direction for PagerDuty Workflow Automation, driving cross-domain initiatives and aligning them with company-wide strategic goals. Architect and deliver complex technical solutions spanning multiple engineering teams, ensuring scalability, reliability, maintainability, and performance. Collaborate closely with engineering management, product leadership, and cross-functional stakeholders to proactively identify critical technology investments required for long-term growth. Act as a recognized technical leader and subject matter expert in SaaS development, workflow automation systems, and cloud-native architectures (AWS), proactively mentoring senior engineers and fostering a culture of technical excellence. Own the end-to-end lifecycle of technology initiatives—from inception and prototyping to implementation and long-term operational excellence—providing technical oversight and strategic guidance. Drive continuous improvement in engineering practices, processes, and tools, enhancing team productivity, system reliability, and overall customer experience. Basic Qualifications: Minimum of 12 years of professional software development experience with substantial experience in a technical leadership role, driving large-scale projects across multiple teams. Must have experience working with large systems or event-driven platforms at enterprise-scale. Demonstrated expertise designing, implementing, and operating scalable SaaS solutions leveraging Java, Node.js, TypeScript, RESTful APIs, microservices architecture, and AWS cloud services (ECS/EKS, Lambda, DynamoDB, API Gateway). Expert-level knowledge of DevOps methodologies including infrastructure-as-code (Terraform/CloudFormation), CI/CD tooling (GitHub Actions/Jenkins), observability monitoring (Datadog/Prometheus), and containerization/orchestration (Docker/Kubernetes). Proven track record of successfully delivering strategic cross-domain technical initiatives that align with broader business objectives. Extensive experience influencing engineering direction across teams, setting technical roadmaps, and providing mentorship for senior engineers. Ability and willingness to participate in PagerDuty's on-call rotation as a leader of mission-critical systems. Preferred Qualifications: Deep expertise in building complex workflow automation systems or event-driven platforms at enterprise scale. Experience defining system-level Service Level Objectives (SLOs), performance metrics, and operational excellence standards across large-scale systems. Recognized thought leadership within the industry, including presentations at conferences or contributions to open-source projects. Proven ability to effectively communicate with executive leadership, aligning technical strategy with broader organizational goals. The base salary range for this position is 157,000 - 238,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in: Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you now, or in the future, require sponsorship to work for PagerDuty? * Select... #J-18808-Ljbffr
PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Sr. Full-Stack Software Engineer 4 to join our Incident Analysis team. As a full-stack engineer, you will work with your team to help enhance the post-incident review experience for PagerDuty customers. This is an exciting opportunity to work alongside a high-performing team focused on having a major impact on incident lifecycle management at PagerDuty. The ideal candidate for this role will have strong full-stack experience with a solid understanding of React and a passion for growing their career. Key Responsibilities You will utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards. Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope. With 20,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand. Participate in your team’s on-call rotation, triaging and addressing production issues as they arise. Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions. Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment. Use your analytical skills to clarify questions, share your approach, and collaborate with your team to build and test elegant solutions. Basic Qualifications You have 8+ years of experience as a full-stack software engineer working on customer-facing applications. Must have 3+ years of experience working with React. You have experience designing, building, and operating large, enterprise-level systems against scalability, availability, and performance requirements. Preferred Qualifications You have experience deploying and operating services in AWS and Kubernetes. You are familiar with agile (Scrum, Kanban, Lean) delivery methodologies. You have experience working at a SaaS company with more than 1000 employees and $100M in revenue. You have built or consumed GraphQL APIs using Apollo (server / client). You have been on-call for services in the past, and are familiar with incident response and / or post-incident review best practices. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 137,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and / or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in : Location restrictions : Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include : Comprehensive benefits package from day one Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off : 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume / CV Enter manually Accepted file types : pdf, doc, docx, txt, rtf Enter manually Accepted file types : pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you within a reasonable commute to Toronto? Select... Do you now, or in the future, require sponsorship to work for PagerDuty? Select... J-18808-Ljbffr #J-18808-Ljbffr
Principal Professional Services Consultant Toronto PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. The PagerDuty Professional Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding, custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies. As the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time. About You You’ve got technical chops. You are a technologist first with a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery, partnering with customers to help design and build integrations for successful implementations. You are a problem solver who identifies potential roadblocks and provides thoughtful solutions. You excel at multitasking, are self-driven, and can work both independently and within a cross-functional team. You come up to speed quickly, love to learn, and have impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and managing multiple threads within those engagements. You are an excellent communicator, capable of breaking down complex technical concepts and explaining them clearly to partners from business and technical backgrounds, from a DevOps engineer to a C-Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels within the customer organization. You are an extraordinary partner to sales, product, your team, and your customers. Depending on the situation, you play the role of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service. Ideal Qualifications 5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery. Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL-like activities. Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault). Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM). Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio). Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix). Familiarity with our space or being a fan of our product is a plus. Be prepared to give us a demo and showcase your skills! PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is expected to come into our Toronto office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 132,000 - 182,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace with ample opportunities for in-person and virtual connection. How we work Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users. Bring Your Self | Bring your best self to build empathy and trust with users. What we offer Your package may include: Comprehensive benefits package from day one. Generous paid vacation time. Paid holidays and sick leave. Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO. Company equity. ESPP (Employee Stock Purchase Program). Retirement or pension plan. Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent. HibernationDuty - an annual company paid week off. Paid volunteer time off - 20 hours per year. Mental wellness programs. *Eligibility may vary by role, region, and tenure. About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation. PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email #J-18808-Ljbffr
