PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization,
PagerDuty is seeking a
Principal Product Designer
to join our diverse, customer-focused team! As Principal Product Designer, you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting‑edge technology accessible and valuable to practitioners.
If you live in the Atlanta or Greater Atlanta area, this role is expected to come into our
Torontooffice 2 days a week , so you can thrive in your new role and fully embrace being a Dutonian!
KEY RESPONSIBILITIES
Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission‑critical contexts
Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
Represent design in executive-level discussions and contribute to company‑wide AI strategy and product positioning
BASIC QUALIFICATIONS
10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
Demonstrated experience leading design strategy and influencing product direction
Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences
PREFERRED QUALIFICATIONS
Experience designing for developer tools, DevOps platforms, or technical operations products
Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
Track record of establishing design systems, frameworks, or principles that scale across product teams
Strong thought leadership through speaking, writing, or contributing to the design community
Experience working in high-growth SaaS or enterprise software companies with complex technical audiences
The Canadian base salary range for this position is 159,000 - 209,000 CAD.
This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we
cannot
employ candidates residing in:
Location restrictions:
Australia:
Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:
Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States:
Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI‑powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two‑thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses
PagerDuty is Great Place to Work‑certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind‑the‑scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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A leading digital operations management firm in Toronto seeks a Senior Compensation Business Partner. In this pivotal role, you'll provide strategic guidance on compensation, collaborating closely with senior leaders and HR teams. Ideal candidates will have over 6 years of experience in compensation or HR, strong analytical and problem-solving skills, and proficiency in Google Sheets and Workday. This role offers a competitive salary range of 98,000 - 149,000 CAD, along with a flexible hybrid work model. #J-18808-Ljbffr
Overview
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
Role
PagerDuty is seeking a
Principal Product Designer
to join our diverse, customer-focused team! As Principal Product Designer, you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.
If you live in the Atlanta or Greater Atlanta area, this role is expected to come into our Toronto office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities
Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning
Basic Qualifications
10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
Demonstrated experience leading design strategy and influencing product direction
Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences
Preferred Qualifications
Experience designing for developer tools, DevOps platforms, or technical operations products
Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
Track record of establishing design systems, frameworks, or principles that scale across product teams
Strong thought leadership through speaking, writing, or contributing to the design community
Experience working in high-growth SaaS or enterprise software companies with complex technical audiences
The Canadian base salary range for this position is 159,000 - 209,000 CAD.
This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations. Location restrictions include:
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Candidates must reside in an eligible location, which vary by role.
How We Work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What We Offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your Package May Include
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
#J-18808-Ljbffr
A leading tech company in Toronto is seeking a Principal Product Designer to join its UX team. This role focuses on shaping the future of AI-driven operations, leading design strategy for AI agents and automation workflows. Ideal candidates will have over 10 years of experience in product design, particularly for complex technical products, and a passion for AI/ML. The company offers a competitive salary range of CAD 159,000 - 209,000, alongside benefits and flexible work arrangements. #J-18808-Ljbffr
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
Ready to make a real impact at an industry leading company? PagerDuty is looking for a Senior Compensation Business Partner to join our high-performing Compensation team. In this pivotal role reporting to the Director of Compensation, you’ll collaborate closely with senior leaders, HR business partners, and Talent Acquisition to deliver strategic, data-driven compensation guidance that shapes our business and supports our people. You’ll be the go-to expert partnering with our HRIS team on the Compensation Review process, ensuring Workday and processes are seamless, intuitive, and aligned with our program goals. This is your chance to lead high-visibility projects, drive continuous improvement, and help us attract, motivate, and retain world-class talent as we scale. If you bring deep compensation expertise, a knack for project management, and top-notch communication and problem-solving skills, we want to hear from you!
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Toronto office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!
KEY RESPONSIBILITIES
Partner with total rewards leadership and HRBP team on strategy by providing recommendations based on comprehensive analysis of trends and industry best practices.
Provide strategic consulting and advising to varying internal group leaders and partners on complex compensation-related matters, including .
Lead the systems workstream of the compensation review process in partnership with the HRIS and Compensation teams, using Advanced Compensation in Workday.
Independently facilitate annual cycle Compensation Review meetings with senior leaders, sharing key insights and findings from analyses and providing guidance on complex matters.
Provide strategic compensation consulting and thought leadership on internal/external offers for assigned business leaders and functions in close partnership with HR Business Partners and Talent Acquisition.
Develop and implement comprehensive employee/leader communication, engagement materials, and education strategies regarding compensation programs.
Lead the submission and participation in annual and ad-hoc market-based compensation surveys, using data analysis and modeling techniques to assess results and market trends.
Conduct complex job evaluations, analysis, and job pricing as well as review the work of other compensation team members to ensure accuracy and consistency, in alignment with our policies and practices.
Document and continually improve and automate compensation processes and practices, ensuring they align with evolving business needs and regulatory requirements.
Collaborate with HR Business Partners to develop and maintain career architectures for assigned groups, ensuring alignment with business strategy.
Advise management on applicable country, state, and federal employment regulations, compensation policies, and processes, ensuring compliance and best practices.
BASIC QUALIFICATIONS
6+ years of progressive experience in compensation, total rewards, or a related HR discipline, including direct partnership with internal clients and cross-functional teams
Advanced proficiency in Google Sheets and Excel, including building complex formulas, automating workflows, and analyzing large data sets
Hands‑on experience with Workday, including collaborating with HRIS teams and translating business needs into system requirements
Strong analytical, problem‑solving, and communication skills, with the ability to present insights to both technical and non‑technical audiences
PREFERRED QUALIFICATIONS
Experience in a SaaS or high-growth technology environment
Demonstrated ability to create advanced Workday reports, calculated fields, and support compensation cycles within the platform
Familiarity with ticketing and workflow management systems such as Jira, Zendesk, or ServiceNow
The base salary range for this position is 98,000 - 149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia:
Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:
Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States:
Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind‑the‑scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
#J-18808-Ljbffr
Overview
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. PagerDuty helps organizations deliver a reliable digital experience by identifying issues in real time and coordinating teams to fix problems faster. We serve more than 13,000 organizations, including 60 of the Fortune 100, and are expanding our platform for Digital Operations Management using AI/ML and Automation.
The Role
Director of Pricing & Monetization to own the strategy and execution of how we package, price, and monetize our Operations Cloud platform. This role sits in the Product Development organization and reports to the VP of Product Strategy & Growth. This is a product-first role with a focus on customer empathy, structured experimentation, feature tiering, and measurable outcomes. You will connect Product, Sales, Finance, and Marketing to ensure pricing strategy translates into field execution and commercial results. You will own the full lifecycle from recommendation to implementation to operations and serve as the decision-maker on deal desk, discounting, and promotions in real time.
What You’ll Own
Product & Monetization
Define and evolve PagerDuty's packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and Engineering
Build and maintain a monetization review process so product teams integrate pricing strategy into roadmap decisions early
Lead SKU design and experimentation: develop frameworks for creating, testing, and iterating on packaging changes quickly and safely
Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — with Engineering and Revenue Systems
Act as cross-functional decision-maker across product, design, and engineering for what we build and how we take products to market
Provide pricing and packaging leadership to other product teams across the portfolio
Go-to-Market Execution
Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials
Lead packaging migration execution as we transition legacy customers to modern Operations Cloud plans, including cohort strategy, field playbooks, and customer communication
Serve as a cross-functional decision-maker for GTM, Technology, and Revenue Operations teams
Feedback, Analysis, and Planning
Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment
Build or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment-level impact
Engage with customers to pressure-test pricing assumptions and surface friction points
What You’ll Build
This role inherits and grows an existing pricing and monetization foundation that includes:
Billing & quoting infrastructure — systems supporting deal execution and revenue operations
Pricing calculators and field tools — internal tools used by the field to size and quote deals
Discount approval workflows — governance for deal-level pricing decisions
SKU architecture — a portfolio of plans spanning legacy and modern Operations Cloud offerings
Partner with executive leadership to align pricing strategy with ARR and growth targets
The opportunity is to modernize this foundation so pricing decisions and actions happen faster and GTM teams have trusted tools.
Youollowed North Star
Youollowed North Star
You will Lead And Grow An Existing Small Team
Pricing Analyst — supports financial modeling and plan analysis
Pricing Manager — focuses on SKU migrations and pricing execution
Technical PM / Monetization Ops — scales infrastructure work
Your job is to elevate this team from execution support to a strategic pricing function that product and sales teams actively seek out.
Qualifications
Basic Qualifications
10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization
Experience owning packaging architecture and feature tiering decisions
Track record of running pricing experiments and measuring commercial impact
Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership
Experience managing pricing change in the field with communication to stakeholders
Ability to mentor and grow other pricing and product roles
Preferred Qualifications
Experience during transitions to usage-based or consumption pricing
Familiarity with monetization infrastructure (entitlements, billing systems, SKU tooling)
Familiarity with B2B SaaS deal structures, discount governance, and revenue recognition considerations
Has led or contributed to pricing strategy at a company scaling toward $1B+ ARR
What Success Looks Like
3 months
Understanding of current SKU architecture, billing systems, and field pricing dynamics
Relationships established with Sales Strategy, Deal Desk, Finance, and key Product leaders
Monetization review process proposed for early pricing decisions in product roadmaps
6 months
1–2 packaging experiments launched and instrumented
Pricing tools improved with measurable field confidence and usage
Discount governance strengthened with clear ownership
SKU creation process improved with faster turnaround
12 months
Measurable ARR impact through improved win rates and SKU migrations
Monetization infrastructure roadmap in flight
Entitlement flexibility improved for faster pricing experiments
Pricing function as a strategic partner across Product, Sales, and Finance
Team demonstrates high agency and growing scope
Base salary range: 156,000 - 236,500 CAD. This role may be eligible for bonus, commission, equity, and/or benefits. Salary ranges are determined by role, level, and location and may change. Your recruiter can share specifics during the hiring process.
Location and Work Model
This role is expected to come into our Toronto office 2 days a week.
EEO and Additional Information
PagerDuty is an equal opportunity employer. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status. We may provide accommodations in the job application process upon request.
PagerDuty uses the E-Verify employment verification program.
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A leading company in Digital Operations Management is seeking a Principal Product Designer to join their team. In this role, you will lead the design strategy for AI and automation teams, collaborating with various departments. The ideal candidate has deep expertise in AI product design and a passion for making technology accessible. The position offers a competitive salary range of 159,000 - 209,000 CAD, hybrid working arrangements with 2 days in the Toronto office, and extensive benefits. #J-18808-Ljbffr
Lead transformative pricing strategies as a Strategic Director of Monetization. Focus on pricing architecture, field execution, and customer-centric innovation for significant market growth.
This senior leadership role requires a tailored approach to pricing and monetization, leveraging data-driven insights and customer feedback. You will work closely with Product, Sales, Engineering, and Finance teams to ensure successful implementation and operationalization of pricing strategies. Your efforts will have a measurable impact on commercial success and team effectiveness.
Key Responsibilities:
• Define and evolve monetization frameworks with product teams
• Create and maintain pricing governance and workflows
• Spearhead comprehensive market pricing initiatives
• Analyze and report on pricing performance metrics
• Collaborate closely with Sales and Marketing teams
Requirements:
• 10+ years in pricing strategy within B2B SaaS
• Demonstrated success in managing packaging decisions
• Strong experience in pricing experiments and KPIs
• Excellent cross-functional collaboration skills
• Experience mentoring and leading teams in pricing
Accelerate your career by driving strategic pricing decisions and enhancing monetization frameworks in an innovative organization.
#J-18808-Ljbffr
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
Job Summary
The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The candidate will travel up to 25% of the time for in‑person customer meetings.
Responsibilities
Build and foster executive‑level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.
Demonstrate hands‑on PagerDuty Product knowledge by applying it to the customer's business priorities.
Guide a customer on process, people and change‑management best practices to drive adoption of real‑time operations.
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
When appropriate, recommend additional expert services needed to drive success.
Proactively communicate technical product changes, degradations, outages, end‑of‑life and other relevant updates.
Represent the voice of the customer to inform our sales process or product roadmap.
Lead the cross‑functional post‑sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
Predict and forecast risk, renewal and expansion within the customer portfolio.
Basic Qualifications
8–10 years of relevant customer‑facing experience and a demonstrated track record of success.
Proficiency in developing comprehensive business‑value ROI models, with an ability to drive strategic decision‑making and deliver tangible results.
In‑depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs.
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring.
Preferred Qualifications
Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
Knowledge of PagerDuty products and platform features/capabilities.
Thrives in a collaborative fast‑paced environment and as part of a results‑oriented team.
Ability to drive effective and influencing conversations at the C‑level; facilitation of difficult discussions and adept at handling objections.
Worked in a DevOps environment or with a company going through a transition to DevOps.
Location Restrictions
PagerDuty cannot employ candidates residing in (or located in) the following regions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia.
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon.
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.
Benefits and Compensation
Base salary range: 112,000 – 154,900 CAD. The role may also be eligible for bonus, commission, equity, and/or other benefits.
Competitive salary.
Comprehensive benefits package.
Flexible work arrangements.
Company equity.
ESPP (Employee Stock Purchase Program).
Retirement or pension plan.
Generous paid vacation time.
Paid holidays and sick leave.
Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO.
Paid parental leave: 22 weeks for the pregnant parent, 12 weeks for the non‑pregnant parent (some countries have longer leave standards and we comply with local laws).
Paid volunteer time off: 20 hours per year.
Company‑wide hack weeks.
Mental wellness programs.
Eligibility may vary by role, region, and tenure.
Legal & Employment Information
PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program.
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As a Senior Principal Customer Success Manager at PagerDuty, you’ll forge strong ties with clients, accelerating their digital operations. Your role emphasizes strategic guidance and product expertise.
Focus on establishing trusted advisor relationships at the key stakeholder level. You will advise on best practices that facilitate the adoption of real-time operations and engage with customers through business review meetings and personalized support. The position may require up to 25% travel for direct customer engagement.
Key Responsibilities:
• Develop strong relationships with customer executives
• Apply in-depth product knowledge to impact business goals
• Lead clients in effective process and change management
• Communicate risk factors and facilitate proactive mitigation
• Deliver tailored training and advocacy sessions
Requirements:
• 8–10 years of relevant experience in a customer role
• Proficiency with business-value ROI models
• Knowledge of DevOps principles and IT systems
• Established track record as a strategic advisor
• Familiarity with PagerDuty products is preferred
Drive digital success and operational excellence for PagerDuty’s clients through impactful management and strategy.
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